3 simple steps for delivering results with learning technologies 28 th March 2012 Benchmarking for e-learning success Lauraoverton
Jan 20, 2015
3 simple steps for delivering results with learning technologies
28th March 2012
Benchmarking for e-learning success
Lauraoverton
Lauraoverton
When it comes to technology and learning we have
high expectations
So what does success look like to you? select the answer that resonates the most with your business right now
1 2 3 4 5 6
11%
15%
26%
19%
4%
26%
1. Proving compliance
2. Cost effective
3. Better learning outcomes
4. Staff up and running faster
5. Improved sharing
6. Respond faster to changing needs
What challenges are you currently
facing?
1 2 3 4 5
27%
15%
4%
8%
46%
1. Lack of skills to implement
2. Cost
3. IT infrastructure
4. Staff reluctance
5. Poor past experience
Lauraoverton
Benchmarking for e-learning
success
• Definition : Benchmarking is the process of comparing business processes and performance metrics to industry bests and/or best practices from other industries.
Set strategy Establish baseline
Improve performance
6 www.towardsmaturity.org/2011benchmark Lauraoverton
Those that benchmark don’t have to
reinvent the wheel! (Parker 96)
Benchmarking involves:
Setting a baseline Learning lessons from
top performers & those further along
the journey Seek to improve
personal best
7 www.towardsmaturity.org/2011benchmark Lauraoverton
Benchmarking
info
rma
l
Fo
rma
l
Systematic approach
comparing
• Performance indicators
• Effective practices of top
performer
What best describes your experience of
benchmarking to date?
1 2 3 4
39%36%
14%11%
1. We share best practice (benchmark) informally
2. We take part in formal benchmark studies
3. Benchmarking is an important performance improvement tool for us
4. We don’t benchmark on a regular basis
Lauraoverton
History with 1800 organisations
Towards Maturity Benchmark Reports
• Linking Learning to Business
• Towards Maturity
• Driving Business Benefit
• Accelerating performance
• Boosting Business agility
Why are some business organisations more successful in using technology in learning than others?
All slides with blue chevrons in this session draw on latest 2011 benchmark research
10 www.towardsmaturity.org/2011benchmark Lauraoverton
Performance benchmarks from 2011
studies:
• 35% improvement in time to competency
• 32% faster roll out of new IT applications
• 32% improvement in ability to change products and processes
• 39% reduction in delivery time
• 31% reduction in study time
• 26% cost saving
Use external benchmarks : To help set targets For comparison To stimulate conversations within business
Where are you currently on your
elearning adventure?
1 2 3 4 5
7%
18%
14%
29%
32%
1. Novice user
2. Sporadic user
3. Developing a strategy
4. Technology is embedded in our learning
5. Learning technologies are an established part of doing business
Maturity matters
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8 years of benchmarking
12% (7%)
19% (20%)
31% (39%)
22% (23%)
16% (12%)
Novice
Sporadic
Developing
Established
Embedded
TM Index
We consistently find those mature in their use of learning technologies report more benefits. The TM index is a single indicator of maturity.
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Effective practice benchmarks Towards Maturity model – 6 strands of effective
practices consistently modelled by top performers http://tinyurl.com/TMModel
TM Indicator
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1 100
Top Quartile Bottom Quartile 3rd 2nd
What difference does mature implementation strategy make?
Each organisation is now given a single TM index so we can see where they sit in comparison with others on a scale of 1 to 100.
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1 100
Top Quartile Bottom Quartile 3rd 2nd
2x audience take up
33% additional cost saving
50% additional saving in study time
6x decrease in time to proven competency
6x more likely to report increased productivity
3 x as likely to report improved customer satisfaction
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So what are they?
3 simple steps to delivering results
with Learning Technologies
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The essence of Benchmarking
18 www.towardsmaturity.org/2011benchmark Lauraoverton
Lauraoverton
1. There is an organisation-wide strategy for technology enabled learning
2. Learners consider e-learning to be good for their careers
3. Our learning technologies enable learners to communicate and learn from each other
4. We identify and train local champions to act as agents for change
5. We measure business metrics when evaluating effectiveness
Review
Try this out – where do you stand?
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So how do you compare?
Review
agree ??? Disagree
21 www.towardsmaturity.org/2011benchmark Lauraoverton
Compare No 1 - 26% agree - There is an
organisation-wide strategy for technology
enabled learning
67% top
performers
agree
0%
10%
20%
30%
40%
50%
60%
70%
80%
BottomQuartile
Lower (3)quartile
Upper (2)quartile
TopQuartile
Lauraoverton
Compare
No 2 - 15% agree - Learners
consider e-learning to be good for
their careers
49% top
performers
agree
Lauraoverton
Compare No 3 - 16% agree - Our
learning technologies enable
learners to communicate and learn
from each other
53% top
performers
agree
How Dixons Retail encouraged sharing and collaboration as part of strategy – visit ow.ly/9Vu7n
Lauraoverton
Compare
No 4- 29% agree - We identify
and train local champions to act as
agents for change
74% top
performers
agree Engaging learning champions - practical tips from National Autistic Society ow.ly/9Vua0
Lauraoverton
Compare
No 5 - 17% agree - We
measure specific business metrics
when evaluating the effectiveness of
learning technologies
Up
4%
54% top
performers
agree
For more information visit - ow.ly/9VtU5
Lauraoverton
Act! As a result of what
I have found out in this exercise, I
am now going to...
Benchmarking with the Consortium
Review and Reflect • Participation in the Annual
Industry benchmark
Compare • With consortium members
• With sector • With top performers
Learn • Workshops • Case studies
• Sector examples
Apply • Action planning
Example Workshops • Developing an e-learning strategy
• Getting noticed, getting buy in – stakeholder engagement
• Building Blends that work
• User Generated Content – capturing and sharing great practice
• Engaging the business – promotions that work
• Demonstrating Value
Does this
approach deliver?
– 90% agree that the workshop programme is relevant because it is informed by research
– 96% value the opportunity to learn from other sectors – 94% say they have provide opportunities to learn from peers
– 94% agree the consortium workshops provide practical ideas – 72% have applied ideas back at work – 63% have seen improved impact as a result
Review
Compare
ACT
What element of consortium
benchmarking would add most value to
you?
1 2 3 4
13%
67%
13%8%
1. Formal benchmark process to identifying strengths and weaknesses
2. Targeted, collaborative workshops
3. Opportunities to learn directly from peers
4. All of the above
31 www.towardsmaturity.org/2011benchmark Lauraoverton
Resources via the consortium
• Awareness
– Benchmark centre
– www.towardsmaturity.org/mybenchmark
– Research
– Case studies
– www.towardsmaturity.org
– Latest research
– www.towardsmaturity.org/2011research