Behavioural Training in IT-Sector An example of Infosys Amit Patel Chirag Patel Deepak Rao Jaydev Joshi 05/13/2022 1 IIPM-Ahmedabad
Nov 15, 2014
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Behavioural Training in IT-Sector
An example of Infosys
Amit Patel
Chirag Patel
Deepak Rao
Jaydev Joshi
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Flow of Prsentation
What is Behavioural TrainingWhy?Ways to identify Training RequirementsTraditional Behaviour trainingBenefits of Behaviour training Methods used for Behavioural training at
INFOSYSConclusion
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What is Behavioural trainingDevelops managers into good leaders by
improving certain skills.Enables employees to know each other
closely.Create aggressiveness in employees.Helps to solve conflicts.Helps employees with an opportunity to
observe efforts body language.Helps to challenge common, unhelpful,
internal messages and reframe them.
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Why?Control your destiny Work-life balance Leadership for successMind innovation Attitudes for Excellence Creativity and innovation Time Management Team Building Creative Conflict Management Ethical Decision Making
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Ways to identify
Customer-sensitivity.Whom to train.What to train.Type of trainers.
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Training requirements
Communication Skills.
Effective Presentations.
Team Building/Management.
Conflict Management & Negotiations.
Counseling Skills.
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Contd…Cross-cultural Management.
Attitudinal Change.
Effective Meetings.
Time Management & Interviewing Skills.
Consulting with clients.
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Past Behavior Is the Best Predictor of Future Behavior
Focuses on those behaviors that are most important to success on the job.
Questions created that probe for specific examples of when the candidate did or did not display these behaviors.
Behavioral-based interviewing technique pinpoints the exact qualities needed for a job.
Questions on those critical behaviors.
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People who use behavioral-based interviewing techniques tend to hire better employees, and better employees mean a more successful company.
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Worst Practices in Traditional Interviewing
The interviewer talks more than the candidate, wasting valuable time.
Hiring decisions are based on first impressions, which can result in a bad hire.
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Contd…The interviewer asks inappropriate (or
potentially illegal) questions.
The same general questions are used for every position, making it difficult to judge if a candidate is right for a specific job.
Interviewers strongly disagree on which candidate to hire because they cannot agree on which characteristics are most important for job success.
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Benefits of Behavioral-Based Interviewing
Questions target specific behaviors needed to be successful in the job.
It’s more difficult for candidates to “fake” their responses.
The interview process is more legally defensible.
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Contd…
Candidates feel like the interview has given them a fair chance to discuss their skills.
Interviewers use the same criteria to make hiring decisions.
Interviewers’ final decisions are based on important job-related data.
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Methods of Behavioural Training
GAMES AND SIMULATIONS.BEHAVIOR-MODELING.BUSINESS GAMES.CASE STUDIES. IN-BASKET TECHNIQUE.ROLE PLAYS
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Methods used by INFOSYS
Games and Simulation:- effective toolChallengeRules Interactivity
The games are used to create a harmony among employees.
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Behavior modeling
Includes observing others how to do something new.
The skills are required that are definedA brief overview of the theory is then
provided to the trainersThen, trainees are given instructions that
what specific learning points or critical behavior they have to watch
Then the expert is used to model the suitable behaviors
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Contd…Then, the trainees are encouraged to
practice the suitable behavior in a role play or through any other method of simulation
Trainees are then provided with some opportunities to give reinforcement for appropriate imitation of the model’s behavior
In the end, trainer ensures that trainees appropriately reinforces the behavior on the work place
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BUSINESS GAMES
It develops leadership skills. It improves application of total quality
principles. It develops skills in using quality tools. It strengthen management skills. It demonstrates principles and concepts. It explores and solves complex problem.
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Case Studies
Building decision making skillsAssessing and developing Knowledge,
Skills and Attitudes (KSAs)Developing communication and
interpersonal skillsDeveloping management skillsDeveloping procedural and strategic
knowledge
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IN BASKET TECHNIQUE
Building decision making skills.Assess and develops Knowledge, Skills
and Attitudes (KSAs).Develops of communication a
interpersonal skills.Develops procedural knowledge.Develops strategic knowledge.
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Role Plays
Developing interpersonal skills and communication skills.
Conflict resolution.Group decision making.Developing insight into one’s own behavior
and its impact on others.
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Conclusion
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That’s all Folks !!!Thank you!!!
That’s AllFolks!!!Thank you!!!