Behaviors for Success Minnesota Healthcare Core Curriculum Created by: Dede Carr, BS, LDA
Dec 13, 2015
Behaviors for Success
Minnesota Healthcare Core Curriculum
Created by: Dede Carr, BS, LDA
These materials are made available by the Minnesota State Colleges and Universities through a Creative Commons Attribution- ShareAlike 3.0 License.
Competency 1
1. Discuss healthcare fields and the types of workers needed.a. Identify a variety of healthcare workers, their
scope of work, education and licensure/credential requirements.
b. Identify eligibility requirements for healthcare employment, including criminal background checks and child labor laws.
c. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.
Careers in Health Care
Over 200 Careers in Health Care
On the Job Training HOE – Health Occupations Education Associate’s Degree Bachelor’s Degree Master’s Degree Doctorate
Certification – Education & performance requirements Meets standards set by a professional organization Ex: certified lab tech, certified med tech, certified dental asst
Registration – Performed by a regulatory body (state board) Ex: Registered dietitian
Licensure – Varies from state to state Complete education requirements State board exam Ex: Doctor, Dentist, Physical Therapist
Eligibility Requirements
Criminal Background ChecksRequired for direct patient care
Child Labor LawsMust be 16
Educational Requirements
Educational RequirementsNurse
RN to BSN to Masters to PHDNursing Assistant to NurseNursing Assistant to Health Unit CoordinatorDental Assistant to Dental HygienistLab Technician
Entry requirements Advancement
Competency 2
2. Discuss ways healthcare personal can balance their work and personal life to maintain personal
a. Discuss dimensions of wellness and a wellness lifestyle.
b. Discuss behaviors that promote health and wellness.
c. Describe strategies for the prevention of diseases including health practices, screenings and examinations.
d. Investigate complementary and alternative medicine (CAM) as it relates to wellness and disease prevention.
Quotes
Anything that changes your values changes your behavior. George A. Sheehan
Behavior is the mirror in which everyone shows their image. Johann Wolfgang von Goethe
Behaviors are a choice. Feelings are sometimes out of our control. Behavior has to do with choices. Randall Terry
Behavior
Human behavior is the collection of behaviors exhibited by human beings and influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, and/or genetics.
The behavior of people falls within a range with some behavior being common, some unusual, some acceptable, and some outside acceptable limits. In sociology, behavior is considered as having no meaning, being not directed at other people and thus is the most basic human action.
Wellness & Lifestyle
Nutrition Exercise Emotional Intellectual Spiritual Interpersonal Environmental Stress Management
TAKE RESPONSIBILITY – CHANGE BEHAVIOR
Wellness Life Style
Healthy Lifestyle Report
Online self assessment report
Behaviors that Promote Health and Wellness
Self-assessment of health issuesDeterminationPatiencePeaceful demeanorLearn from previous mistakes
Strategies for Preventing Diseases
Health practicesScreeningsExaminations
Complementary and Alternative Medicine
HerbalismOsteopathicChiropracticMassage TherapyPhysical Therapy
Competency 3
3. Describe the expectations employers have of healthcare personal.
a. Identify key components of a job application.
b. Discuss ways to prepare for an interview.
c. Discuss the use of resumes and personal portfolios in job interviews.
d. Discuss expectations for attendance and punctuality.
e. Discuss dress and hygiene standards
f. Discuss productive work habits.
g. Describe the function of a team.
h. Discuss behaviors that support the care of clients.
i. List workers’ rights and responsibilities.
Applying for a Job
Key components for a job applicant Neat Accurate, correct spelling, ink, no pencil Truthful
How to prepare for an interview Learn all you can Anticipate questions Dress for success Eye contact
Interviewing Techniques
Arrive early Positive & honest answers Understand legal & Illegal questions Appearance & behavior No smoking or drinking Firm handshake Confident voice Good posture
Resumes and Portfolios in Job Interviews
Resume contentsPersonal Portfolios
PaperElectronic
Expectations for Attendance
Report on time Observe meal/break times Aware of office policy Availability Adhere to time off policy Adhere to sick usage Availability to work Provide a way to be contacted
Dress & Hygiene Standards
Clean Nails appropriate Socks & shoes Jewelry Odors – smoke, perfume, bad breath Clothing
Rationale: infection control, allergies and sensitivities Dress to instill confidence
Productive Work Habits
Complete requested tasks in a timely manner Manage time Recognize tasks to be performed & complete them Prioritize tasks Flexibility to meet changing conditions & situations Learn new duties & assignments
Personal Characteristics
Empathy Honesty Dependability Willingness to learn Patience Responsibility Team Player
Personal Qualities
Good Health Rest Exercise Diet Good Posture
Professional Appearance Uniform/Clothing – dress for SUCCESS Name Badge Shoes Personal Hygiene
Team work
Functions of a team Purpose – accomplish goals, support each other Activities – work together, support each other,
coordinate work, effective verbal/non-verbal Benefits – Increase continuity of care, client
satisfaction, job satisfaction, self-esteem Etiquette of team members
Behaviors to Support Client Care
Introduce self Proper names of others Considers others Smile/eye contact Listen Honesty Provide privacy Positive attitude Appropriate talk Recognize family influences RESPECT
Workers Rights
ConfidentialitySafetyGrievance ProcedureAffirmative ActionAnti-HarassmentWorkman’s Compensation
Workers Responsibilities
Safety for clients and WorkersReport injuriesConfidentialityAnti-HarassmentAttend educational meetings
Competency 4
4. Identify quality issues in healthcare facilities and their impact on healthcare workers and delivery of care.a. Define quality healthcare.
b. List several issues in delivering quality healthcare.
Definition of Quality Healthcare
The extent to which health services provided to individuals and patient populations improve desired health outcomes.
Issues in Delivering Quality Healthcare
SafetyEffectivePatient CenteredTimelyEfficientEquitable
Trends in Health Care
Cost Containment Home Health Care Geriatric Care Telemedicine Wellness Alternative & Complementary Methods National Health Care Plan
Competency 5
5. Describe the responsibilities of users of the health care system.
a. To participate actively in own health care.
b. To choose provider and health care plans.
c. To take responsibility for maximizing healthy habits.
Own Health Care
Participate in treatment decisions. Educate oneself Communicate and work in collaboration
with health care providerAvoid knowingly spreading diseases
Choose Providers
Choose own health care providerChoose own health care plan
Health Habits
Do not smokeExercise regularlyEat a healthy diet
Competency 6
6. Describe selected types of healthcare facilities/systems including organizational and financial structure, departments and services, type and levels of healthcare employees, and common policies and requirements.
a. Identify the structure, department, personnel, and services of acute care hospitals, long-term care facilities. physicians’ offices/clinics, ambulatory care/urgent care centers, mental health care facilities, community and home health facilities.
Competency 6 continued…
b. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.
c. Name lines of authority.
d. Identify common facility policies.
Organizational Structure
Structure will vary depending on size of facility. Know the line of authority. Understand functions & goals of organization
Health Care Facilities
Hospitals E.R. I.C.U. C.C.U. General Units Transitional Care
Medical Offices Outpatient Dx, Tx Lab X-ray – ultrasound Minor Surgery – 60% surgeries not overnight Wellness Center
Ambulatory/Urgent Care Outpatient X-ray Lab Minor Surgery – no overnights Rehab E.R. Dental Specialty Center
Is this an advantage?
Long-Term Care Facility Independent/Assisted Living Emergency Care Services Labs Home Health Care Hospice
Mental Health Facilities Genetic Counseling Centers Dental Offices Clinics Optical Centers Rehabilitation School Health Services
Community/Home Health Agencies
A trend?
Shorter stays in the hospital
Aging population
What do they provide?
Entering and Advancing in Healthcare Careers
High School CoursesTechnical and Community CollegesUniversities
Lines of Authority
Organizational structure Immediate supervisor
What and when to reportWhom to report to
Lines of Authority – Chain of Command
1. M.D.
2. Office Manager1. Lab
2. Receptionist
3. Insurance
3. RN’s
4. LPN’s
5. N.A./M.A.’s
Follow Chain of Command
Categories of facility policies
CorporateSafetyHuman Resource Guidelines
Also haveRegulations by external agenciesJob descriptions
Common Facility Policies
A. Policy = rules have been established
B. Procedures = specific steps for a task
C. Job Description = VERY important
A. Know your title
Requirements
B. Work Environment
Ex: able to lift 50 lbs
stand 75% of the day
C. Responsibilities
Are they within your scope?
Competency 7
7. Describe the different health care delivery systems.
Health Care Systems
19th Century Highlights 1st successful blood transfusion – 1818 1st training program for nurses – 1836 American dentist began using ether – 1846 1st female doctor – 1849 International Red Cross was founded – 1863 Started using disinfectants & antiseptics during surgery - 1865 American Red Cross founded – 1881 Viruses were discovered – 1892 X-rays were discovered – 1895 Average life span 40-60 years
20th Century Highlights Mosquitoes carry yellow fever 1900 Studies for psychology and psychiatry Discovery of insulin to treat diabetes – 1922 Discovery of penicillin – 1928 Development of polio vaccine – 1952 1st health-lung machine used for open heart surgery – 1953 1st liver transplant – 1963 1st lung transplant – 1964 1st hospice in England – 1967 CAT scan, test-tube baby, AIDS, HIV, sheep was cloned Average life span 60-70 years
Potential for the 21st Century Cure for AIDS, cancer, heart disease Genetic manipulation Slowing of the aging process Transplants of every organ Average life span 90 – 100 years
Public and Private Care Delivery
PCP = Primary Care Providers
consistent care –– advantage
preauthorize ?? disadvantage
referral can be difficult
Government programs
Medicare – 1966
developed for 65 and older
~ Medicaid
Federal funding
Non-profit Organization
Organization that does not make a profit.
If it makes money, it reinvests in the organization.
Insurances
Health Maintenance OrganizationsPreferred Provider OrganizationsAffordable Care Act
MnCare
Health Insurance Plans
Health Maintenance Organization – HMOMonthly feePremiumPreventive care & examinationsMaintain better state of health Insured must use only HMO clinicsPay out of pocket for using a non-HMO
clinic
Preferred Provider Organization – PPOLarge industries/companiesContract formed with industry/companyEmployees are must stay in networkLower rates
Affordable Care Act
Problem Solve
Identify the Problem Gather Information Create Solutions Select Solution & Implement it Evaluate Solution