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The Top 50 interview questions and how to handlethem
In this article we have asked our panel of experts for the top
interview questions.
We have also included pointers on how to deal with them.
Also, if you are recruiting for staff you may find that this
provides you with a few
tricky questions to ask.
Almost all interviews will include a competency based element.
There are many
different questions that the interviewer can use to determine
whether you
possess certain competencies. However, by matching the role
profile
competencies to specific examples from your past in preparation
for the
377Like
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interview, you will be able to cover most eventualities.
Why not also look at our Interview dos and donts
During the interview make the right first impression
1. Why do you want to work here?
To answer this question you must have researched the company.
Reply with the
companys attributes as you see them and how your qualities match
them.
2. Tell me about yourself.
This is not an invitation to ramble on. If the context isnt
clear, you need to know
more about the question before giving an answer.
Whichever direction your answer ultimately takes, be sure that
it has some
relevance to your professional endeavors. You should also refer
to one or more
of your key personal qualities, such as honesty, integrity,
being a team player, or
determination.
3. What is the biggest challenge you have faced in work in the
past 12
months?
This is often an opening question, as it allows you to use one
of your strongest
examples and may help you relax. For the interviewer, it is also
an indication of
where your natural focus or achievements may be people
development,
process, cost reduction, change etc.
4. What do you know about the centre/company/role?
You are not required to be an expert on the organisation or
role, but a genuine
interest and basic understanding is expected. If you are working
with a
recruitment consultant then they should be able to provide you
with extra details
and assist with preparation.
In addition, look for and use press releases, corporate and
social websites.
Ring the call centre to see how they handle your call: do they
offer up-sell,
cross-sell, how was the service? Read the job description to
prepare for this
question, a few key facts or some knowledge show a genuine
interest and
commercial awareness.
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5. Why do you want this job?
Whilst more money, shorter hours or less of a
commute are all potential factors for your next role,
they are unlikely to make you the stand out
candidate of the day.
Know what the company are looking for and the
potential job available, and align this with your
career to date. Highlight your relevant experience, goals and
aspirations in line
with the role, to showcase why you are the best person for the
job.
6. How would your team/manager describe you?
Try to think about how you would describe yourself if someone
asked you for
your strengths, then relate these to what people say about you;
peers, agents,
managers and stakeholders. Have three or four at the ready,
ideally in line with
the role you are being interviewed for. Have examples or
situations ready, in
case your interviewer wants to drill down as to why you think or
believe these are
your key strengths.
7. What is your biggest achievement?
If possible, think work related. There will hopefully be a
number of things you are
most proud of in your career to date. Think about your key
achievements; were
they commercial, people or process orientated? What was the
cause and
effect? How were you involved, what was improved, saved or
developed?
If you are short on career-based examples, use personal
achievements which
demonstrate the commercial skills required for the role, such as
team work,
commitment, empathy, determination, attention to detail,
etc.
8. Can you give me an example of ?
These questions will more often than not be based around the
role
competencies. Preparation and rehearsal are key to answering
these
effectively.
You will need two or three instances of how you may have:
delivered change,
managed conflict, improved performance, reduced absence,
increased
customer satisfaction, etc. You also need to be able to clearly
and concisely
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communicate the problem, solution and outcome.
9. What have you done to promote great customer service?
Firstly, know what you think great customer service
looks like. Look for situations and examples when
you had an idea, a client, or customer call, where
you personally went that extra mile.
Did you change a process or procedure? Or
perhaps a staff member you mentored, coached or
advised delivered a great customer service win or result for
your team, brand or
business.
10. What are the key factors which make a successful call
centre?
Fundamentally, if you look under the skin of the best teams and
call centres, they
do have certain things in common: clear communication,
consistency, fun,
performance management, leadership, engagement, incentives,
etc.
Think what made up the best team or company you have been a part
of or have
seen. Have examples to back up any statements for how you would
play a part
in, or create, this team or environment yourself.
11. How do you manage change?
Change is an essential part of life in any call centre
environment, as the industry
strives to achieve best practice for their customers and
stakeholders. Have
some examples on how you personally managed, or were affected
by, some
change. What was your focus, what were you aiming to achieve and
how did you
deliver the outcome? Know what the problems encountered were and
what was
learned through and following the transformation.
12. What was your reason for leaving?
Wherever possible be positive, even if your role was short term
or didnt quite
work out as expected, as it will have added extra experience or
skills to your
career history.
Although you are now looking to move on, acknowledge what you
learned and
what was on offer at the time. Demonstrate good reasons for the
decisions you
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made and show that you understood what was to be gained, or
acknowledge
what you have learned from your past employer.
13. Give me an example of how you have dealt with an under-
performing team member in the past.
This question is a typical example of competency-based
interviewing (CBI) in
practice. It is the most popular interview approach, based on
the premise that
future performance can be predicted by past behaviour.
The best way to prepare for CBI questions is to revisit the job
description and
person specification before your interview. You should then
ensure that you have
covered all bases and can comfortably provide examples for each
competency.
You must also be able to describe the particular scenario, the
actions you took
and the impact it had on the business.
Approach this particular question by outlining the processes you
followed to
investigate and resolve this issue. It is also important to
explain the outcome.
For example, you may have set an agenda of required actions
following on from
the meeting you held with the particular team member can you
describe what
that was? If you created a performance plan that included clear
training and
development objectives make sure you say so.
Always finish by explaining how the action you took impacted the
business. For
example, the team member started to meet all targets and bring
in more
revenue.
14. Within the interview process you may be required to perform
a role-
play. A popular example of this is being asked to role-play an
escalated
call with an unhappy customer.
It is vital to have clear objectives before initiating
conversation with the customer; what is your end
goal? Ensure you are aware of the parameters,
rules and regulations within the company. For
example, if the issue is over money, can you refund
it? What else can you offer to pacify the customer?
It is important to remain calm, confident, be clear and always
remember to ask
questions. The interviewer is looking for a patient and composed
response. If
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you are still unsure about how best to approach role-plays
contact your local
recruitment consultant who should be able to offer you thorough
advice.
15. Can you give me an example of a time when you had to
motivate
and develop a team in a challenging work environment?
During interviews, difficult or awkward questions could come
your way. The
intention is not to catch you out, but to test how you operate
under pressure.
This question is (again) in the format of competency-based
interviewing, so
remember to outline the specific actions you took to motivate
your team, as
interviewers want to see evidence of hands-on experience.
Make sure to describe all processes undertaken. For example: Did
you use
incentives to motivate the team? Did you implement training
programmes? Did
you improve internal communications to help engage staff? Did
you implement
or revisit career development plans to make the team feel
valued? Did you take
the time to understand each individuals motivations?
Be clear and precise and be sure to convey any previous
first-hand experience
you have they will want to feel confident that you can handle
similar issues
within the new role.
16. What are your strengths and weaknesses?
Many interviewers will ask you to name your strengths and
weaknesses.
Typically, people find it easier to express their strengths, but
struggle when it
comes to identifying even one weakness. Part of the reason for
this may be that
they do not want to disclose a particular weakness, as this may
result in them
failing to be successful in getting the job.
A good initial answer (bearing in mind you are applying for a
telephone position)
to the strengths part would be I have been told that I am an
excellent
communicator, especially on the telephone, but I feel I have
good interpersonal
skills generally and find it easy to get along with all sorts of
people.
For weaknesses you need to think of something which is really a
strength but put
it across as a weakness. It is also important to make it clear
what you are doing
to address that weakness.
A good example would be I am a very conscientious worker and I
get irritated
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by colleagues who dont share this value and take any opportunity
to take time
off work or do the minimum required when they are there. I am
learning,
however, that these people generally get found out and I leave
it to my
supervisor to recognise these problems and address them.
An answer such as this would probably make the interviewer think
well thats not
such a bad thing, actually.
17. Give an example of this behaviour
Having given your strengths and weaknesses, you are then likely
to be asked to
give examples of when you have displayed this behaviour. Your
credibility will
plummet if you cannot give an example of the strengths you have
stated. With
the strengths listed above, a good response would be: In my
present job, I am
often asked to handle difficult customer situations because my
supervisor knows
that I will handle them politely, efficiently and diplomatically
and therefore only a
few cases would ever get referred to her. Also, because of my
strong
interpersonal skills, I have often been asked to buddy-up with
new team
members, to make them comfortable in their new role at the
earliest stage
possible.
When asked to give examples on the weaknesses, you need to think
very
carefully, and plan in advance what your response will be, as
many people dig a
very deep hole here. A good response to the weakness quoted
would be: I had
a situation once where I knew that a more experienced colleague
was regularly
absent from work following nights out drinking, but she would
say that she had a
migraine. When this happened my workload increased
significantly. I undertook
this willingly but I must admit I was annoyed that this person
was taking
advantage of me and the company. However, I decided to let the
supervisor do
their job and just get on with mine. In quite a short space of
time, the issue was
addressed and the problem was resolved.
18. Can you give me an example of a particularly difficult
customer you
had to deal with and how you used your skills to successfully
overcome
the problem they had?
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Many interviewees freeze at this question, simply
because they cannot think of an example, rather
than the fact that they have never dealt with one. So
have an answer prepared and make sure it is one
where you resolved the issue, not one where you
had to refer the customer to a higher authority (its
amazing how many people do this). What the interviewer is
looking for are the
skills you possess in handling difficult customers, not the
intricate detail of the
particular issue the customer had.
In your pre-prepared answer you should include the
following:
1. I listened carefully to what the customer had to say.
2. I apologised and empathised with their situation.
3. I confirmed my understanding of their concern.
4. I took responsibility to resolve the issue.
5. I offered a solution (plus alternatives if possible).
6. I confirmed the customer was happy with this.
7. I thanked the customer for raising the issue with me.
8. I took immediate action following the call to resolve the
situation.
9. I remained calm throughout the whole process.
10. (If appropriate) the customer wrote in to my supervisor
congratulating
me on my efficiency.
This may seem like a very long answer. But by explaining the
situation, without
going into the minutia of the product or the complaint, your
response need be no
more than one minute or so. You will also impress your
prospective employer by
demonstrating that you already have the skills necessary to
handle the most
difficult calls.
19. Describe how you have brought about
business change through use of technology
and process re-engineering, describing what
particular techniques you have employed, e.g.
6 sigma, lean management, etc.
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What you need to show here is primarily an understanding of the
particular
project management methodology. For example, 6 sigma or lean
management.
You should do this by giving an example of a project that went
well, and show
some of the challenges that you had to overcome along the
way.
In particular, it would be useful to show examples of how you
managed to get the
team on your side and sharing the same vision for success.
If you have no experience of these types of methodologies, you
should just give
an example of a project that you worked on that went well.
20. Tell me about a difficult obstacle you had to overcome
recently at
work? How did you overcome this?
Here your interviewer wants proof that you will tackle problems
head on and not
just bury your head in the sand.
A strong answer will clearly demonstrate a problem, an action
and a solution.
For example:
Problem: When I was first promoted to team leader, I
consistently struggled to
ensure that my team achieved their sales targets on a
Friday.
Action: I sought the advice of more experienced team leaders to
find out how
they motivated their teams through the Friday slog.
Solution: Acting on the advice of the other team leaders, I
implemented a
combination of incentives over the next few weeks and
successfully boosted my
teams sales figures.
21. Please tell me about a situation where someone was
performing
badly in your team.
22. What was the situation?
23. How did you deal with it?
24. What was the outcome?
A model answer to the above 4 questions could look something
like this:
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As part of my regular team monitoring, I assess all advisors
call quality in
order to measure them against the relevant KPIs. When reviewing
calls for
one advisor, I noticed a trend where the advisor was quite
abrupt with callers. I
scheduled a meeting in private with that advisor, which I
prepared for by
reviewing supporting information (including their performance
statistics for the
month).
I adopted a supportive style as I raised my concerns with the
individual
regarding their approach with customers, and confirmed their
awareness of the
business expectations regarding excellent customer service. I
sensitively
discussed with them any reasons they felt they were unable to
deliver this, and
emphasised the balance which needed to be maintained between
quality and
quantity. I adopted a coaching style to enable the advisor to
work through any
barriers and identify solutions, agreed reasonable and tangible
expectations
for improvement, arranged appropriate support and scheduled
weekly
meetings to review their performance against these expectations.
As a result,
the advisor improved their performance and now consistently
achieves all
targets.
25. How do you plan daily and weekly activities?
Here your potential employer is looking to see that you are
capable of planning
your time effectively.
They want to hear things like how you hold team meetings to
discuss the week
ahead and allocate time slots and deadlines for various
projects.
Answers 26. to 50.
This article has grown so long that we have had to split it
across 2 pages.
Click here to see: Answers 26 to 50 of Interview Questions with
answers.
Some key tips:
You must research the organisation fully on the web and through
any other
available sources of information. i.e. latest company
information,
performance reports, etc.
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You must demonstrate (for a sales position) that you are
motivated by
money and driving performance with a keen focus on figures.
You need to demonstrate that you have drive and are able to
think outside
the box when there are problems, whilst still following
regulations and
company procedures.
You need to demonstrate that you are brave enough to take risks
but not
afraid to run them by your manager first.
You must be able to demonstrate/back up examples of your
experience
and successes to date.
Dos and donts:
Do talk about what you have done within your team.
Do not always use the words the company or we. Instead try to
explain
examples and situations as I.
Do acknowledge mistakes if asked, but do put a spin on it that
shows you
came round and resolved the issue successfully.
Use the above examples to make sure you give well thought-out
answers
and examples to questions.
Make sure you have questions prepared for them (its likely that
you will be
asked if you have any questions).
At this level, organisations are looking to recruit the
leadership team of the
future. So bear in mind that they are looking for career-minded
individuals
who will progress up the ladder as quickly as possible.
All interviews will be different both in structure and the
approach taken by the
interviewer, but I hope the following suggestions may assist in
the generic
preparation for forthcoming interviews. It is important to note
that whilst research
and preparation is critical, your adaptability to their
questions, and being relaxed
and confident in your responses must also come through
clearly.
Ensure you do your research. Undertake a number of Google
searches on the
organisation, look over their website and try to obtain as many
independent
articles on the company you can gather from the media or trade
presses. Look
to understand more about your interviewer and their background.
If you are
going through an agency ask them what they know of the
person.
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Links
Ten probing interview questions
A tough competency based interview question
What you should think about before applying for a new management
role
Why not also have a look at our Jobs pages
Have you been asked any great interview questions? Do you have
better
answers to any of the questions?
Please leave your comments in the box below.
With thanks to
Mark Lightburn, Artis Recruitment (www.artiscc.co.uk) for
responses to
questions 1-3
Michelle Ansell, Douglas Jackson (www.douglas-jackson.com)
questions 4-12
Geoff Sims, Hays Contact Centres (www.hays.com/contactcentres/)
questions
13-15
Clive Harris, Specialist Contact Centre Services
(www.specialistccs.com)
questions 16-18
Francesca Randle & Kirsty Ryan, Cactus Search
(www.cactussearch.co.uk)
questions 21-24
Answers 26. to 50.
This article has grown so long that we have had to split it
across 2 pages.
Click here to see: Answers 26 to 50 of Interview Questions with
answers.
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Views - 1,345,199
Ten probing interviewquestions
25 more tough interviewquestions with answers
Interview dos and donts The top 25 words to use onyour CV
Comments on: The Top 50 interview questions andhow to handle
them
I always stumbled on the what is your biggest weakness. I hated
that question
when I was in interviews. Im sure the interviewer saw the beads
of sweat
running down my forehead. On one occassion I actually said I
cant think of any
and the interviewer said I need you to answer so I sat there for
seemed an entire
age trying to think of something my head went completely blank.
Very
embarrassing.
Posted by Virtual Office 12 Jan @ 1:10 pm
As easy as some of these questions may look, they can some time
put you in
embarrasing situation as you are least prepared to answer
themthis article is
great lesson in preparing for questions that may sound simple
but difficult to
answer when thrown at you in an interviewThanks to all who
contributed to this
article.
Posted by Kirti Srivastava 15 Jan @ 11:55 am
Can the answers to the questions be more eloborated, keeping in
mind that a
call centre manager is going for an interview, what specifically
he should answer
Tweet 71
6 Sep 2013 - Filed under Call Centre Life , career,
interview
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so that its his day.
Posted by Vicky 19 Jan @ 8:21 am
great article
Posted by Anonymous 12 Aug @ 9:44 pm
excellent source of information,But
Posted by Ron Watson 14 Oct @ 11:51 pm
Having become a raving fan of the Strength Finder system, I now
have a range
of answers to that tricky what are your weakness question and
have no
problem telling them the truth. My weaknesses are in areas that
come no where
near my working life (Im a business analyst) e.g. sport,
science, music. I do the
job I do because my strengths work well in an office and in my
career I avoid my
weaknesses e.g. sport.
So before you get this question again, stop and think, what are
you REALLY
bad at that you NEVER do at work that is probably your weakness
cos not
many people work in areas of their altimate weakness. You will
get surprised
reactions to this type of answer but it will be the truth.
Posted by GJ 18 Oct @ 6:34 am
Having become a raving fan of the Strength Finder system, I now
have a range
of answers to that tricky what are your weakness question and
have no
problem telling them the truth. My weaknesses are in areas that
come no where
near my working life (Im a business analyst) e.g. sport,
science, music. I do the
job I do because my strengths work well in an office and in my
career I avoid my
weaknesses e.g. sport.
So before you get this question again, stop and think, what are
you REALLY
bad at that you NEVER do at work that is probably your weakness
cos not
many people work in areas of their altimate weakness.
You may get surprised reactions from this type of answer but it
will be the truth.
Posted by GJ 18 Oct @ 6:37 am
Information given is highly appreciative by me.
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It makes me more aware/prepared for upcoming interviews.
I have learnt a lot from it and will not hesitate in passing on
this info to
colleagues.
The Question of strengths n weaknesses are mind bogglingIt
should be stated
that whatever you are at is your strength, and whatever you have
difficulties in
handling is your weakness.(we should try to relate them to job
in question)
Thanks for such valuable info!!
Posted by Nadeen 6 Nov @ 5:43 pm
what have done in my team that everyone tried doing but couldnt
and i eventually
did it.
Posted by victor 8 Dec @ 4:49 pm
well good
Posted by ab i 21 Jan @ 7:58 pm
great article thanks very much.
Posted by nv 23 Jan @ 8:19 pm
Can you tell me about a time that you were able to solve a tough
problem that
you encountered with a customer without referring to your direct
supervisor or
manager?
Posted by Anonymous 24 May @ 9:15 pm
Describe a situation when you have helped drive a business
change as a result
of customer research/analysis
Posted by vish 26 May @ 1:58 pm
Any one knew what type of questions would be asked to assess the
candidates
Analytical Skills and Interactive communication skills? Does not
any one have
clues. THanks
Posted by tony 10 Jun @ 9:46 pm
well done. great hint for job seekers
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Posted by IT Jobs 22 Jun @ 2:08 pm
my question is how you would deal with different situations you
are likely to
encounter? position : Senior Admin Assistant in a clinic
Posted by baby 31 Jul @ 7:02 pm
very usefull, im alot calmer about my interview now i have a
general idea of what
ill be asked, and obviously how ill answer them! thanks
alot!!
Posted by roisin 7 Aug @ 6:40 pm
Describe a time where you were presented with the challenge of
working with or
gaining information from a person with specific needs?
Posted by Issy 8 Aug @ 7:54 am
Very well explained questions, very helpful for job hunters.
Great.
Posted by Gurpreet kaur 12 Aug @ 10:06 pm
very useful
Posted by deepak 24 Aug @ 7:14 am
v interestg
Posted by fee 1 Oct @ 2:23 pm
I m a fresher n it was being little difficult for me to think
how to encounter
questions in an interview but to my fortune it is a privilege to
get answers so
directly that i feel much more confident n optimistic for
attending interviews
nowi am really thankful to the whole team for giving such
drastic answers to
frequently asked questions which just seemed simple.This would
really resolve
ones issue.
Questions on weaknesses and strength is mind blowing!it has
actually helped
me convert my weakness into strength..
I hope the team puts forward more answers to such questions
which would help
the applicants in mere future.
Posted by ANNU KALER 18 Oct @ 9:51 am
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Hi thanks alot for this it will help in my interview in the
morning i feel abit calmer
now
Posted by craig 28 Nov @ 11:27 pm
VERY USEFUL QUESTIONS FOR AN INTERVIEWEE ..
Posted by Sumit Rana 17 Dec @ 1:19 pm
These questions really dont change a lot from postion to postion
or company to
company, either.
Posted by Carla Bosteder 4 Jan @ 11:37 pm
These questions were really very helpful.
Posted by jyotsna 17 Jan @ 4:38 pm
I love how u made everythng simple 4 me*smiling*hope I pass all
my interviews
now
Posted by Welile Mandy 7 Mar @ 9:31 am
thanks for that some questions . it helps me a lot
Posted by jonaly paa 8 Mar @ 11:51 am
THIS DOCUMENT HELP ME LOT IN MY ACADEMY WAY OF LIFE
Posted by AUSTINE OBONGHA UKOMI 11 Mar @ 4:51 am
excellent im more confident.i have an interview today hope it
comes in handy n
finally get my dream job.
Posted by lucia 20 Mar @ 6:26 am
The weaknes question is the meanest. By now, every interviewer
is already
prepared for the standard answers like i am perfectionist.
Great guide anyway.
Posted by Jeffrey 21 Mar @ 5:00 pm
Please provide an example of when your determination or
competitive spirit has
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been key to a successful outcome. Personal or professional
examples are
acceptable.
Posted by Sara 22 Mar @ 4:33 am
im interested in ur anwsers guys
Posted by joseph 3 Apr @ 3:15 pm
hi this questions really helps me how to answer the questions
politely thanks a
lot
Posted by joy 4 Apr @ 5:09 am
Admirable article, I think words are not enough to say you
Thanks a lot
Posted by XYZ 10 Apr @ 12:23 am
This site is Awesome! Great to see the comments constructive
feedback for the
blog! It really works, if your committed. Head down! NAIL IT. Go
hard eeryone.
Thinking caps on and GO FOR IT. god bless me for my interview
tomorrow now
that I hae found this FORTUNE. Time to make it happen. THANKS
ALOT MUCH
APPRECIATIVE
Posted by Shishi 17 Apr @ 9:29 am
Am soo lucky to come accross an info as this. Im pretty much
more confident to
take on any interview. Lucky enough am preparing for one
soonest. Thanks for
enlightening me the more.
Posted by Obih Emeka 22 Apr @ 10:59 pm
Great article.
Very useful.
I m very thankful with you guys, this is a priceless info.
regards,
Posted by CARLOS NEIRA 3 May @ 5:27 pm
Thanks for all the info.
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I have a roll play as an insurance agent dealing with the
difficult customer for my
2nd interview. Can you give me an idea to prepare for it. This
is my second
interview with AAA Club as a sales agent. Thanks in advance!
Posted by DTK 12 May @ 6:35 am
This is an excellent website and tool to use for hiring and for
being a candidate.
Posted by KB 16 May @ 3:44 am
Thank you a lot,
the Question provided here help me a lot to face my
interview.
Posted by Joydev karmakar (sonu) 12 Jun @ 5:17 am
Thank you sooo much for this article! I have an interview as a
customer service
representative at HSBC and this helped a lot!
Posted by Sneha 14 Jun @ 10:47 pm
Great article. Gave me insight on why most lose it during
interviews
Posted by Rabson Zyambo 20 Jun @ 4:20 pm
I interviewed somebody once who told me his weakness was his
flat feet lol
Posted by Laura 27 Jun @ 4:20 pm
Great Question I Like it
Posted by Haneef Ali 16 Aug @ 5:28 am
geat this helps soooo much keep it up
Posted by chaz 29 Aug @ 4:40 pm
Questions and hints to the anwers are very helpful in relation
to an interview next
week. I believe it will help others.
Posted by Amin 8 Sep @ 7:36 am
For the question what is your strength and weakness? I think the
best answer is
th same i mean whats your answer in strength is also your
weaknessfor me
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the best answer is FAMILY..
Posted by taurus 13 Sep @ 3:15 pm
Thanks for this wonderful piece. its really informative.
Posted by Emeke 26 Sep @ 7:37 pm
Thank you.. i hope sumday its gona help me
Posted by Aakib 3 Oct @ 3:57 am
Should help me a lot, thanks
Posted by aires 11 Oct @ 6:44 pm
very great article.!
gonna help me a lot..tnx
Posted by jeany 22 Oct @ 8:31 am
Brilliant, This will help me very much in my upcoming
interview.
Posted by Mark Adams 22 Oct @ 4:03 pm
Thanks very much, even the comments taught me more
Posted by Abhinav 5 Nov @ 2:10 pm
This is a great and helpful site. Thanks and more grease to your
elbow
Posted by ILESANMI EMMANUEL 12 Nov @ 9:14 pm
Excellent post both for human resource managers and people
looking for jobs!
Posted by Michele Hartley 18 Dec @ 9:43 am
A great foundation to build on or personalised answers.
Posted by Toydsj 2 Feb @ 10:05 pm
The questions seem simple but need an ability to think stay
focus and go Ace
the interview
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Posted by consy 3 Feb @ 8:13 pm
If you dont have a degree, place that down as a weakness. Tell
the interviewer
that you always have to prove that you are capable of doing the
work by trying to
be the best, just like in your previous positions.
If you have a degree, tell them that employers may take this
achievement as a
shield and not focus on personal qualities. You have more than
this shield to
offer to the company.
Posted by Ozzie 17 Feb @ 12:45 pm
Am so happy to come across your article..am sure i will be more
confident in
my upcoming interview.thank you.
Posted by Tl 13 Mar @ 11:50 pm
If answers are also provided to the above questions it would be
great.
Posted by Amit Malve 21 Mar @ 2:14 am
I have passed my 2nd interview and ready for my 3rd with a
telephone call for
the following day, this has been alot of information I was
seeking for..thankyou
you have been very helpful with your tips..
Posted by Julie 21 Mar @ 4:00 pm
very important & helpful
Posted by Md shah alam 24 Apr @ 5:06 pm
As a hiring authority, many of the questions are similar to what
I ask. However,
memorizing answers will get you nowhere when it comes to
integrity, team
chemistry and personality. I can see through most of the
charades. Most skills
can be taught, determination, drive and perseverance cannot.
Always be honest
and candid. It makes more of a difference than you may
think.
Posted by Bryan 3 May @ 10:37 pm
Thanks for the information, really useful. Hoping to score that
job
Posted by Kim 6 May @ 3:52 am
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an useful article
Posted by srikanth 9 May @ 5:40 pm
It was good. Hope ill get through my interview
Posted by Ishi 13 May @ 7:11 am
It was good information but has to give the answers also..
Posted by Nafees khan 4 Jul @ 7:44 am
Amazing.Thanks
Posted by Manoj 31 Jul @ 6:43 am
Im about to undergo interview lst wik,but for some risons it was
posponed.den
suddenly,i saw this article..then realized dat im not yet ready
for dat said
interview.god is good.e evrythng hapens for a reason.finally i
can say dt im
confident enaf to undergo and pass to my interview.thanks a
lot
Posted by luisa gavilan 9 Aug @ 11:33 am
Thanks for the advice and alerts
Posted by girdar 22 Aug @ 5:23 pm
Great article, with a good insight into interviewers and the
types / angle of
questions you may get.
There are only so many question you can ask that are general and
then specific
to the role. You always get the weird questions within some
interviewers I think
its just to see how the candidate reacts
[Part of post removed by moderator]
Posted by KnowHow 31 Aug @ 7:36 pm
its very help for me of my further interviews. thanks alot
Posted by Ramesh siripuram 5 Sep @ 9:28 am
Help full information
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Posted by Alex 13 Sep @ 4:42 pm
this is a very helpful information to interviewee.. thank you so
much
Posted by ice 16 Sep @ 2:10 am
Very interesting and helpful information. Thanks alot.
Posted by Del 9 Oct @ 12:07 pm
really helpful i have only ever had meinual jobs and not had the
confidence to go
for any jobs I thought too above my station even though I know I
could do them so
I think this will help hey who knows I could be prime minister
in a few years
Posted by shirley 19 Oct @ 9:33 am
Very useful. This has really helped me. Thank you
Posted by Sal 12 Nov @ 8:26 am
Amazing Help this is!
Havent even read through everything as of yet but thought it was
worth
commending first.
Thanks for this
Posted by TT 16 Nov @ 12:46 am
I got the job Thanks you
Posted by Matt 29 Nov @ 11:45 am
I think to be your self, scrbble nots down on paperwork, no tv
no sounds a very
quiet room. And say this, what is it i did my previous job each
day and how i did
it, what steps i took to do my job and when things got to some
thing needing a
repair or an upset customer its very easy the problem is the
brain tends shut off
when put on the hot plate, don,t let this cause to be blinded by
it, its just how you
human body reacts.
But instead see it through, good preperation and practice and
practice and
practice i usual go 4 5 days of just running through my answers,
ok yes you are
in effect talking to your self, but you practice at chatting
talking more and more
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and more, the more you do the better you will get at it, the
answers to these
questions have been thought out of the answers an situations you
have been in,
when you look and think back, to your pre jobs all the answers
are there, the
phone call you recieved, the upset customer, the actions you
took to put it right
and reassure them, how delt with a time deadline ie what did you
actually do to
carry that out, was it in a team, did you have help, was there
obstacle what did
you do to get round them, how did you plan your repair, what
tools did you need,
was it scheduled or instant repair, put into words what you
actually do in your job,
from Am and Pm and will see it was all there for you to answer,
just let you brain
relax and do some deep thinking.
Just like im thinking right now to type this, that is some i
did. Ie i used the internet
to get this acroos ie the tool i used and used typing to convey
the idea across to
like minded people in this area of employment working with
people ie in this
comment page which is in affect the group of members in coming
together to
solve problem, ie your already actually answering what you know
will be asked.
Remember be strong smile have some fun with it, practice at
controlling your
breathing and do it each day, remember practice practice, wright
it down, go
online, research, and no matter how you feel spend several hours
each before
the big day, the more armed you are the better you will feel on
the day, also you
control your nerves not the other way round, breath relax, show
them you know
how to solve situations as that is one of the things they are
observing, they are
not there to embarres you, they are just trying to build up a
picture, just be your
self.
remember practice practice pracice, see the situation in your
minds eye, open
up your thoughts thats teh best way to approach it and trust
your self more.
hope this helps guys.
go for it, be strong.
Posted by mr chips 14 Dec @ 4:11 pm
As a professional trainer of english job interviews and being an
ex-head hunter I
come across lots of advice. This article is one of the better
ones and I really
enjoyed reading it ad will be adopting some of your interview
answers in my
training material. Thanks and keep up the good work.
Posted by Karl 11 Jan @ 11:11 pm
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QUESTIONS ARE A LITTLE BIT HARD BUT THROUGH THIS YOU CAN
HAVE
AN IDEA ON HOW YOU HANDLED EVERYTHING DURING THE INTERVIEW.
Posted by BEVERLY UY 23 Jan @ 6:19 am
Going to use these today very good questions to ask.
Posted by Katie 28 Jan @ 10:14 am
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