Before you hire · Interiors in Indianapolis. “Telling someone they didn’t get the job can seem hard, especially when you ... Joyce Rawls in the March 2012 Mailbag. I’ve never

indianapolisMay 2012

Before you hire

Why you should vet, verify and insist on a detailed contract

Child’s play | page 12Building outdoor fun in Indy

Second opinion | page 40Don’t dig without calling 811

page 18

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ANGIE’S LIST MEMBERS typically know how to be savvy when it comes to hiring contractors. So it was surprising to learn that 37 percent of roughly 1,000 respondents to a recent online member poll say they solicited fewer than three bids for their last large home improvement project.

What’s more, only half of respondents claim to have thoroughly reviewed their contract before signing, 36 percent say they merely “glanced” or looked “somewhat closely” at it, and — perhaps most surprising — 10 percent never signed one at all!

What we did not ask is whether those of you who obtained just a single bid or failed to get everything in writing had a bad experience that prompted you to join Angie’s List — something our reporters hear repeatedly when interviewing members. But when asked what you learned that would be helpful to others, it was clear that too many of you had a homeowner horror story to tell. “We made so many mistakes while thinking we were doing everything right that I don’t know where to start with advice,” says one member. It’s comments like this one that prompted our cover story on what you should know before you hire.

Sue WiltzEditorial Director

What keeps us honest? Angie’s List reviews come from real people like you! Contractors and health care providers cannot pay to be rated on Angie’s List, nor can they rate themselves. And they cannot remove their names from Angie’s List — ever. Members submit reviews and rate the services they receive on an A through F scale. We invite those providers averaging an A or B rating to advertise a discount in the magazine’s coupon section, a bene! t intended to provide more value to your membership. We immediately revoke the coupon of any provider whose average rating falls below a B. Angie’s List also accepts advertising for products and services we don’t rate. Those ads appear separately from the coupon section. Angie’s List charges all participating providers a fee that helps offset the cost of sending you the magazine each month.

Member poll reveals hiring surprises

Only about half of respondents

say they thoroughly

reviewed their contract before

signing.

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Gretchen

Meranda

Staff CEO AND PUBLISHER William S. Oesterle FOUNDER Angie Hicks

EDITORIAL DIRECTOR Sue Wiltz EXECUTIVE DIRECTOR OF PRODUCTION Sarah Branham MANAGING EDITOR Kristy Broering CREATIVE DIRECTOR Tanja Pohl SENIOR EDITOR Diana Lamirand SENIOR COPY EDITOR John Nalley PUB OPERATIONS MANAGER JD Malcom CIRCULATION MANAGER Heidi Birky Goldman AD DESIGN MANAGER Amber Love Foreman PRODUCTION MANAGER Ryan Maurer

SENIOR WRITERS/EDITORS Brittany Paris Emily Udell SENIOR WRITER Matthew Brady

SENIOR AD DESIGNER Beth Goode EDITORIAL DESIGNER Leslie McFarland PHOTO EDITOR Brandon Smith AD TRAFFIC COORDINATOR Lindy Hernandez

STAFF WRITERS Gretchen Becker Staci Giordullo Ellen Miller Paul F.P. Pogue Michael Schroeder Meranda Watling Adam Wire PRODUCTION DESIGNERS Robert Cooper Betsy Sattler AD DESIGNERS Sara Craft Lynsi Grif!n Ry Lickliter Joey Ponce AD ARTWORK COORDINATORS Lizzie Bourque Stephanie Geisendorff Liz Mannira

THE MAC GUY Derek Hammond

In your opinion, what’s the most daunting aspect of hiring a contractor?

For me,

it’s doing

the research

to wade

through the sea of contrac-

tors to !nd a reputable

company and obtain reason-

ably priced bids.

The hardest

part for me

is inter-

viewing

multiple contractors and

having to “break up” with

one. It’s terrible when I have

two equal candidates and,

despite my research, have

to make a gut decision.

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Contents

1812

26

Before 18 you hireWhy you should vet, verify and get everything in writing

Child’s play 12Building outdoor fun in Indy

Pounce on 26 preventionDiscuss health screenings with your physician

Reproduction of any material from this issue is expressly forbidden without permission of the publisher. Angie’s List assumes no responsibility for the return of any unsolicited materials. The publisher reserves the right to accept or reject any editorial or advertising material. The publisher is not liable to any advertiser, contributor or reader for any errors or omissions in advertising or edito-rial copy appearing in this magazine; however, the publisher will print a correction in the next issue of Angie’s List Indianapolis published after the publisher has been noti!ed of the error or omission, which must be made in writing to the publisher within 30 days of the original publication date.

Angie’s List Indianapolis (USPS 381-610) is published monthly by Angie’s List, Inc., 1030 E. Washington St., Indianapolis, IN 46202. Periodicals postage paid at Indianapolis, IN and at additional mailing of!ces.

POSTMASTER: Send address changes to Angie’s List Indianapolis, 1030 E. Washington St., Indianapolis, IN 46202.

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16

As part of our commitment to the environment, we print every issue on paper made of 10 percent recycled post-consumer content.

Angie’s List Magazine is audited by BPA Worldwide, opening its records annually to inde-pendent veri! cation and documentation of its consumer magazine circulation data.

member reports

Growing the List 10

Pages of Happiness 36

The Penalty Box 38

Coupons & Advertising A1

Angie’s List strives to keep you informed with news and features, but we’re not your doctor. Please consult a provider before making any decisions regarding your health care.

Cover Art: Red Nose Studio

home

For more great articles and tips, visit magazine.angieslist.com

Just Ask 7

Out in the Yard 32

Departmentssecond opinion

40

34

health & wellness

Featured 16serviceFiber cement siding offers home protection

Don’t let anyone dig without calling 811

Wellness at work 34Focus on rest, technique to avoid workout injuries

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www.angieslist.com 7

MOST CONTRACTORS EXPERIENCE rejection at one point or another when bidding on a potential job. “We service providers, we win some and we lose some,” says Wayne Olander, president of A-rated Arteffects — Architectural Interiors in Indianapolis. “Telling someone they didn’t get the job can seem hard, especially when you know they have much time and effort invested, but it doesn’t have to be a negative experience.”

Honesty remains the best policy, Olander says. He suggests homeowners explain early on that they plan to seek bids from multiple service providers, and that they’ll make a hiring decision after comparing estimates. “Saying this upfront establishes reason-able expectations,” he says. At a minimum, estimates should include a list of comparable materials, who’s responsible for obtaining them, a job description and costs.

After making your hiring deci-sion, give a courtesy call or send an email to those you didn’t hire.

“I would say that 95 percent of the time, you just don’t hear anything back,” says Mike May, owner of A-rated May Sealing, a driveway sealing company in Noblesville. He says contractors genuinely appreciate and learn from the feed-back. “I want to be as attractive as I possibly can,” he says.

Be clear and concise when explaining reasons, and most service providers will respond in a profes-sional manner. “Make lemonade out of the lemons,” Olander says.”

Do you have a health or service-related question? E-mail us at [email protected].

OUR EXPERTS ANSWER YOUR QUESTIONS

Just askHow do you tell a contractor that he or she didn’t get the job? — Samille Jordan

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MailThank you, Angie’s List, for

[this] informative and very useful little news magazine. I’ve learned so much from them and they’re just the right size to stick in my purse for doctor and other waiting times. Thank you also for making each issue speci!c to my area — I feel like you are talking just to me. I love the coupons. You guys are just the greatest, please keep it up.

—Barbara Sampson, Louisville, Ky.

As a former driver education instructor, I found your article “Driver’s Dread” most interesting. There is absolutely no question that a competent driving school is the best source for a teenager to learn the ropes. Parents, for the most part, don’t have the experi-ence of teaching — and they may

hate me for this — not only the mechanics, but the !ner part of shaping safe-driving attitudes. Watch your mom and dad zip down the expressway at speeds way above the limit and you’ll understand why.

—Eddy Patay, Deer!eld, Ill.

I read with interest the letter by [Angie’s List member] Joyce Rawls in the March 2012 Mailbag. I’ve never seen ”folks who look like they have a mouth full of Chicklets that are far too white for their complexion and age.” If someone, no matter what age, wants white teeth, be thankful they care enough about their looks (and this usually goes hand and hand with good health and !tness) to want to go for it!

—Kenneth Locke, Maryland Heights, Mo.

Mail

WE WANT TO HEAR FROM YOUIf you have a comment about a story in the maga-zine, please e-mail [email protected] and include your name and city. Submissions selected for publication are edited for space and clarity. If we print your letter, you’ll automatically be entered in a drawing to win an Angie’s List T-shirt.

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10 Angie’s list® | May 2012 www.angieslist.com 11

Allied Home CareHome Healthcare — In-home ServicesIndianapolis317-328-0665

Apex Vehicle MaintenanceAuto ServiceGreenwood317-888-4580

Avon PediatricsPediatrics — Primary CareAvon317-272-7887

C&C CarpentryCarpentry — Woodworking Greenwood317-557-4262

Chapin LandscapingLandscapingDanville317-539-4351

Clean ImageHousecleaning Indianapolis317-902-5210

Cozzolino MotorsportsAuto Service Indianapolis 317-821-3306

Danville Veterinary ClinicVeterinarians Danville 317-745-4242

Dr. Elizabeth MorganCancer/OncologyIndianapolis317-630-0845

Dr. Daniel E. NeelyEye Care — Pediatric OphthalmologyIndianapolis317-274-4416

Our members have asked for more reports on these providers. If you’ve retained their services, please submit reviews to help others make informed hiring decisions.

Growing the List

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© iStockphoto.com

Dr. Joan TemmermanWeight Mgt. — Bariatric MedicineIndianapolis317-275-7010

Dr. Mark R. WilliamsDentistry — GeneralIndianapolis317-898-9232

Honey Grove Family DentistryDentistry — GeneralGreenwood317-882-8000

KMV Psychological ServicesMental Health — PsychologyGreenwood317-884-3132

Morris Group Realty — Debbie MorrisReal Estate AgentsIndianapolis317-255-4589

Reed’s Sharpening & Repair ServiceLandscapingIndianapolis317-797-8112

Sal and Sons LawncareLandscapingIndianapolis317-437-5395

Select Physical Therapy Rehabilitation — Physical TherapyMartinsville765-349-9678

Shear ArtistryHair Salons/BarbersIndianapolis317-600-3800

Tangles Family Hair CareHair Salons/BarbersGreen!eld317-462-9975

Trinity ConstructionCarpentry — Un!nished Greenwood317-809-3542

Window World Of South Central IndianaWindowsColumbus812-372-0008

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BEFOREYOU HIREANGIE’S LIST MEMBER Rob Qualls knows too well the hassles a homeowner may face without a detailed contract. Because he didn’t follow his usual practice of requiring one for painting late last year, he says he’ll have to pay another company to repaint parts of his Carmel home.

He says he hired Brian Bass of C-rated Real Painters of Indianapolis, based on his wife’s 20-year friendship with Bass

and the painter’s good work on smaller jobs. Bass never provided a contract before, Qualls says, but he gave him one for this project that was unsigned and contained few details other than materials and the $6,955 total cost. “We assumed Brian and his wife, Julie, would be doing the painting,” Qualls says. “But he brought in subcontractors who didn’t speak a word of English. It was dif!cult to communicate with them.”

Why you should vet, verify and insist on a detailed contractby Ellen Miller

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BEFOREYOU HIRE

Qualls says Bass’ crew didn’t apply primer to interior walls correctly, so paint’s rubbing off. On an exterior wall, Qualls says, the old taupe color shows through and Bass "atly refused to paint the outdoor carriage lights, despite Qualls pointing out during the !nal walkthrough that the crew had painted a wrought-iron fence and lamppost. “I joined Angie’s List because of this guy,” Qualls says. “Next time, I’ll have

a written contract ... with details on everything to be painted, and I will get at least three bids. I will very clearly state that subs aren’t

to be used.” Bass did not return calls to Angie’s List Magazine.

To ensure your next home improvement project turns out

“Why get a contract if you aren’t going to read it?”



Photos by Brandon Smith | Carmel member Rob Qualls says Real Painters did a poor job of painting the interior and exterior of his home, and refused to paint his chipped and faded carriage lights.

PHOTO BY BRANDON SMITH. ROB QUALLS HIRED A PAINTER WHO DID SHODDY/UNFINISHED WORK

If you encounter problems, ask Angie’s List to help through the complaint resolution process.

differently than the one Qualls experienced, Angie’s List recom-mends soliciting at least three bids, properly vetting contractors and subcontractors by checking references and verifying licen-sure (if applicable), bonding and insurance, and negotiating a detailed contract. It’s also important to visit a contractor’s completed projects.

Matt Welty of Carmel thought he’d adequately evaluated Indianapolis-based Exterior Home Concepts by checking with the

Better Business Bureau before contracting with the company last fall for roof repairs after a hail-storm. He says he hired Exterior after salesmen came to his door offering a free roof inspection and a contract that required payment only if his insurer approved a claim. But Welty says Exterior cashed his $8,700 insurance check and did no work.

Earlier this year, the Indiana attorney general !led a lawsuit against Exterior Home Concepts, accusing the company of collecting tens of thousands of dollars from at least 10 Hoosiers, including Welty, for roof repairs and not doing the work. “This



PHOTO BY BRANDON SMITH. ROB QUALLS HIRED A PAINTER WHO DID SHODDY/UNFINISHED WORK

case serves as a reminder for homeowners to do their home-work by checking out the legitimacy of the contractor, obtaining a written contract, inquiring about the contractor’s bond and not paying for the entire cost of a project prior to its completion,” AG Greg Zoeller says in a press release.

The lawsuit against B-rated Exterior and its principals, Carrie Holmes and Donald Mayes, seeks $90,500 in restitution, plus civil penalties and fees. A notice alerts members that Exterior is excluded from searches on the List due to the AG lawsuit and for failing to respond to another member’s complaint, which landed the company in the Penalty Box. Phone numbers for Exterior are disconnected.

The attorney general says Exterior’s contracts violated state law because they failed to include required start and completion dates, name and contact informa-tion of someone to call in case of problems, and written notice of the consumer’s right to cancel the contract within three days after signing. In Indiana, the law requires all of those items to be included in a written contract for any job costing more than $150 that alters, repairs or modi!es a residential property. In addition, it requires home improvement contracts to outline cost, payment

Contracts 101Indiana law requires the following items to be included in a written contract for any job costing more than $150 that alters, repairs or modi!es a residential property:

Detailed job description.

Approximate start and completion dates.

Detailed outline of costs, including total project cost.

Contractor’s name, address and signature.

Name and contact information of someone to call in case of problems.

Written notice of the consumer’s right to cancel within three days of signing.

Angie’s List also suggests the contract:

Speci!es contractor and homeowner responsibilities.

Requires no more than one-third of the total cost upfront, unless custom materials are involved, and 10 percent withholding until the job is completed.

Includes payment penalties for missed completion dates. When paying, use a credit card if possible for better protec-tion against botched projects.

Outlines a procedure for work orders or changes to the initial agreement.

Itemizes materials list and any warranty information.

Comes with proof the contractor holds the appropriate licensing (if applicable), insurance and bonding.

Provides information on whether the contractor plans to use subcontractors.

Contains a termination clause describing terms under which the homeowner or contractor may end the job without penalty.



According to a 2011 online poll of Angie’s List contractors, here is the percentage of respondents who say what they always and never include in a contract.

Always Include Never Include

What’s in your contract?

schedule, description of work and materials, and the contractor’s name, address and signature.

Local experts also say it’s important to be clear about the project’s scope before signing a contract. “It helps to set the customer’s expectations and to know they will get what they expect,” says Tom Booker, owner of A-rated Decks of Distinction in Brownsburg. After de!ning the project and setting a budget, pay close attention to the job descrip-tion in your contract, says David Paetzmann, an Indiana deputy

attorney general who handles consumer complaints. “You can have a contract that just says, ‘roo!ng will be provided.’ That tells you nothing,” he says. “What kind of shingles will be used? Will decking be replaced? Is there a breakdown of all the costs? That should be spelled out.”

A detailed contract provides protection for the homeowner and the contractor, says Jason Gettum, vice president of A-rated Gettum Associates, a remod-eling contractor in Greenwood. “The contract is the whole key,”



Photos by Brandon Smith | Rick Holder of Gettum Associates cuts insulation for a kitchen remodel in an Indianapolis home. Gettum provides a six-page, detailed contract to clients, vice president Jason Gettum says.

he says. “Our contract is six pages long. It spells out all the steps, even what to do if there’s a dispute.” He also advises consumers to check a company’s track record before hiring. “You want to be sure that somebody is going to be around to service what they sell,” he says.

It’s also important to be sure you’re covered in case the contractor fails to pay subcon-tractors. According to the Insurance Information Institute, when a contractor secures a bond, it means they’ve arranged with a third party to reimburse customers if the contractor harms them !nancially because of shoddy work or failure to pay subcontractors. Homeowners can further protect their interests by requiring their contractor to provide lien waivers, which prevent subcontractors and suppliers from !ling a mechanic’s lien against the homeowner if the contractor fails to pay them.

Member John Cowger of Nora estimates he saved about $20,000 on his $77,000 home remod-eling project because he required B-rated S & Y Remodeling Group of Brownsburg to provide lien waivers from all subcontrac-tors. Before completing Cowger’s project, S & Y closed its doors in June 2010. Mike Young, part owner and president of S & Y, says the company grew too fast

For more tips on licensure, insurance and bonds, go to http://www.angieslist.com/contractor/license-bonded-insured.htm



Pho

to b

y M

ike

Pen

ney

and ran out of cash to complete projects. S & Y received a string of seven F reports from members, including Cowger’s, for work done in 2010, and a notice on its record alerts members that it’s out of business. In their reports, a few members mention losing money as a result of the business closing.

Young says he’s person-ally settled debts with former customers, including a settlement with the Cowgers, who !led a small claims suit over problems with the siding installed on their home by one of S & Y’s subcon-tractors. Young and his wife, Diane, started a new company, Renew Remodeling Co. in Avon, in November 2010. Renew is A-rated with six reports. Young says the new company will keep overhead low and only take on a few projects at a time so that the company grows more manageably.

Cowger’s wife, Diane, says Young did good work and the couple harbors no bad feelings toward him. But she thinks it’s important to research a contrac-tor’s !nancial background before hiring. “I would de!nitely want to know that,” she says. John also advises consumers to ask their contractor for a list of any subs to be used before signing a contract. “Have the contractor prove all subs are registered to do business in Indiana and are licensed for their respective work,” he says.

Worker etiquetteThe rules of contractor etiquette during a home improvement project typically come into play the !rst time a contractor asks to use your bathroom. Or when you !nd cigarette butts in your yard. Tom Jeffers of Pioneer Kitchens in Indianapolis says his employees don’t smoke on the job and they discuss bathroom privileges if needed. “My employees will rarely use [a client’s bathroom], but if they have to go, they will ask !rst,” he says.

Indianapolis member Brooke Paschali says she gave Fishers-based McCurdy Mechanical a D on Angie’s List in part because she found one of the workers’ discussion about religion to be inappro-priate. “I kept saying, ‘how’s it looking?’ trying to get him back to why he was here,” she says. McCurdy project manager Neal Cherba says staff now know “to keep conversations ‘light’ and generally about the work being performed.”

Some contractors don’t deal well with female homeowners, but Nell Hiday, of!ce manager for A-rated Tremain Corp., a kitchen and bath remodeler in Indianapolis, says female homeowners carry as much decision-making weight in her book as do males. “It’s the woman usually making the decisions,” she says.

When it comes to sharing competitor bids, Indianapolis member Jan Rugaber won’t do it. “I just want to keep it above board,” she says. “They will quote what they think they can do. I hate haggling.”



Photo by Brandon Smith | Rob Qualls says his two-page contract with Real Painters (one page shown here) was unsigned and contained few details.

Marty Wood, president of the Insurance Institute of Indiana, advises consumers to ask the contractor or subcontractor for proof of current liability and workers’ compensation insur-ance. Liability covers property damage and injuries caused by the contractor’s work. Workers’ comp, required for any business with employees, provides payments to injured workers for lost wages and medical services. Indiana requires proof of insurance before issuing licenses for plumbers, water well drillers and water well pump installers, but regulation of other residential trades, including electrical and general contractors, falls to individual communities. Homeowners may be held liable for damages if the contractor isn’t properly licensed, bonded and insured.

Don’t forget to actually read the contract before you sign it. Of the roughly 1,000 Angie’s List members who responded to a recent online poll about major home improvement projects, 10 percent say they didn’t sign a contract, 4 percent only glanced at the contract and 32 percent only reviewed it somewhat closely. More than a third say they solic-ited fewer than three bids.

Indianapolis member Jan Rugaber says she reviewed a two-page contract from A-rated Kiefer and Co. in Indianapolis

before hiring them for a $13,000 job to replace siding and paint her home’s exterior. “I think it’s very important,” she says. “It seems very basic. Why get a contract if you aren’t going to read it?”

Tom Jeffers makes sure his clients understand their contracts. After discussing a project, taking measurements and selecting materials, the president of A-rated Pioneer Kitchens in Indianapolis reads through the contract with the homeowner before both parties sign it. “We make sure everybody knows what’s expected of each other,” he says. “Then we don’t have problems.”

For more tips on contractors, go to http://www.angieslist.com/contractor/



PREVENTIVE CARE GIVES Linda Frechette peace of mind. With a family history of breast cancer, the 56-year-old underwent her !rst mammogram 21 years ago, which led to the removal of a benign tumor. In November 2010 during an annual checkup, Dr. Joseph Beardsley, a highly rated gyne-cologist at Beech Grove Ob-gyn, uncovered issues with her thyroid and gallbladder.

Today, the Angie’s List member continues to receive preventive care. “It’s important just to stay on top of your own health because then there are no surprises,” Frechette says.

Members and doctors agree preventive care, including screening tests, is key to identifying potential problems. More than 40 percent of Angie’s List members who answered a recent online poll say preven-tive tests uncovered previously unknown health issues. Blood pressure and cholesterol checks are the most popular, according to poll respondents, followed by Pap smears and colonoscopies. Yet 30 percent who took the same poll say they avoided ones they knew they should’ve had.

Deciding on the right screen-ings, including those for prostate

POUNCE ON PREVENTIONby Gretchen Becker

Discuss the risks, rewards of health screenings with your primary care provider

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cancer, diabetes and skin cancer, can be daunting, especially because medical groups across the country disagree on whether some of them are needed and the age testing should begin.

Experts say the best defense is to team up with a primary care doctor and decide when to tackle screenings based on your age and personal and family medical history. They also suggest doing your own research and discussing the bene!ts and risks with your provider to avoid overtesting.

Dr. Gary Larkin, state health commissioner, agrees people need to talk with their doctor because heart disease, cancer, chronic lower respiratory diseases and stroke make up the top Hoosier killers. “Preventive practices such as

cancer screenings, early treatment, vaccinations, addressing nutrition and physical activity, and stopping tobacco use have been demon-strated to reduce the burden of disease,” Larkin says. But he admits getting people to see a physician or undergo tests can be a challenge.

For years, Angie’s List member Stuart Meyer of Greenwood avoided doctors, anxious about what they might !nd. Then doctors discovered his wife had a large benign tumor that could’ve been caught earlier, if she hadn’t skipped an annual exam. Meyer, 47, says he changed his tune and

“It’s the foundation of medicine.”

POUNCE ON PREVENTION

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Photos by Brandon Smith | Member Linda Frechette says high blood pressure, strokes, diabetes, breast cancer and stomach cancer all run in her family, so she stays on top of preventive health screenings. As an optometrist, she also encourages her patients to undergo regular screenings to keep their health in check.

developed a relationship with highly rated Dr. Ronald Bennett from A-rated American Health Network in Franklin. They discussed his family history and Bennett ordered a colonoscopy.

“My dad had precancerous polyps in his late 50s, and I have an uncle who died at 52 of colon cancer,” says Meyer, who adds the screening found two precancerous polyps that were removed. “If you know anybody that’s skipped going to the doctor and had problems, it really brings it home,” he says.

At highly rated Priority Physicians on the Northside, four doctors practice family and internal medicine under one roof where they focus on preventive care and building relationships. Patients, including member Dave Comer,

undergo an extensive three- to four-hour annual exam that includes a lengthy doctor consultation, physical and screenings, such as dermatologic scans, a treadmill stress test, and heart and lung scans.

The doctor’s goal is to catch and treat disease earlier, says Comer’s physician, highly rated internist Dr. Shelagh Fraser. Tests often unveil high blood pressure, high cholesterol, or in Comer’s case, calcium buildup in his arteries, she says. “In the "urry of everyday activity, these things that are asymptomatic, they get lost,” Fraser says.

The practice doesn’t bill insur-ance and charges patients an annual fee based on age. Comer and his wife each pay $5,500, which they say is money well spent. “Shelagh

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The doctor’s goal is to catch and treat disease earlier.

actually knows who I am,” Comer says. “She spends a lot of time going over what your body’s been doing.”

Patients also need to stay on top of what tests they should receive, and should know that recom-mendations can change. In March, groups including the American Cancer Society, announced women should receive a Pap smear to screen for cervical cancer no more than every three years. This differs from earlier guidelines that recom-mended an annual test. Likewise, a few years ago the U.S. Preventive Services Task Force — an inde-pendent panel of primary care providers appointed by the federal government — raised the recom-mended age to start mammography screening from age 40 to 50.

The USPSTF bases its recom-mendations on scienti!c evidence, looking at the bene!ts and harms of each. It says mammograms pose the most bene!t with the least risk at age 50, and says there’s insuf!cient evidence to justify a prostate-speci!c antigen (PSA) test to detect cancer in men. Both tests, it says, can lead to unnecessary biopsies and surgeries.

This has caused controversy among medical groups such as the American Cancer Society. They say women should start mammograms at age 40 and suggest that men ages 50 and older discuss PSA screen-ings with doctors. Dr. Robert Smith, senior director for cancer control

with the ACS, doesn’t deny there are risks to screenings, but says their goal is to save lives by catching problems earlier. “We think the bene!ts outrank the harms and they say the harms outrank the bene!ts,” he says. Regardless, patients must be proactive in their health care.

The medical community agrees preventive care is the best and least expensive way to treat patients because it could reduce emergency room visits, acute care hospital admissions and chronic diseases. One insurance company is working to shift the focus toward preven-tion. In January, Indianapolis-based

WellPoint announced a new pay-for-performance program where doctors and hospitals can earn more money when they maintain or improve patient outcomes.

“Prevention efforts coupled with strong doctor-patient relationships pay off in terms of improved health and lower costs,” says Brandon Davis, WellPoint corporate commu-nications director. “We know [providers] can improve coordina-tion, prevention and wellness. It’s the foundation of medicine.”

Under the 2010 Affordable Care Act, most health insurance policies cover preventive services. Before

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30 Angie’s list® | May 2012

For a list of full recommendations from the USPSTF, visit www.uspreventiveservic-estaskforce.org/recommendations.htm. The “Recommendation Statement” for each screening also lists other guidelines from leading groups.

Photo by Brandon Smith | Dr. Shelagh Fraser talks to her patients about preventive health to help them decide if they need to undergo screening tests.

ScreeningScreening recommendations from the U.S. Preventive Services Task Force

Screening recommendations from other medical groups**

Breast Cancer(Mammogram)

Women ages 50 to 74 should have a mammogram every 2 years.

Women ages 40 and older should have a mammogram every year.

Prostate Cancer(Prostate-Specific Antigen - PSA test)

No recommendation exists as there’s insufficient evidence for a PSA test in men younger than 75. It’s not recom-mended for men 75 and older.

Men should talk to their doctors about the risks and benefits of the PSA test starting at age 50. Black men and those with a family history should start at age 45.

Blood Pressure Adults 18 and older should be checked every 2 years if they have normal pressure; annually for others.

Adults 20 and older should have an annual screening or once every 2 years, if the reading is less than 120/80.

Cholesterol All men 35 and older, and women 45 and older with risk factors for heart disease should be tested. Men and women with increased risk should start at age 20. Repeat every 5 years.

Adults 20 and older should have a fasting lipoprotein profile every 5 years.

Cervical Cancer(Pap smear)

Women ages 21 to 65 should have a Pap smear every 3 years.

Women ages 21 to 29 should have a Pap smear every 3 years. Women ages 30 to 65 should have a Pap smear and HPV test every 5 years.

Colon Cancer(Fecal occult blood test, Sigmoidoscopy or Colonoscopy)

Adults, starting at age 50 and continuing until age 75 should be screened. Frequency varies by method, so talk with your doctor.

Adults 50 and older should be screened. Talk to your doctor about which test is best for you.

Osteoporosis(Bone mineral density test)

Women 65 and older and younger women at greater risk of fractures need to be tested. Insufficient evidence exists for men.*

Testing should occur in women 65 and older and men 70 and older or for younger people with high risk factors, such as family history.*

Diabetes Asymptomatic adults with sustained blood pressure greater than 135/80 should be screened.*

All overweight adults or those with risk factors, such as family history, need to be screened every 3 years.

Skin Cancer Insufficient evidence exists for screening the general population.

All adults should complete a monthly self exam and high-risk patients should undergo an annual full-body skin screening by a physician.

Obesity All adults need to be screened. Those with a BMI of 30 or above should be offered intensive counseling and behavioral interventions.*

All adults should be screened. Follow USPSTF recommendations.*

any screening, experts suggest checking with insurance to make sure it’s covered.

Some patients turn to in-store retail health clinics that play an increased role in preventive care and offer low-cost cholesterol, diabetes and blood pressure tests for those who might not have time to schedule a visit with their doctor.

Larkin, the state health commis-sioner, says any check is better than none at all, but patients need to advocate for themselves to ensure their doctors receive information about visits outside their of!ces.

Tests at a walk-in clinic or special-ist’s of!ce could unveil signs of a larger problem or medications might need to be adjusted. “Most things are pretty routine, but there are times when sharing the right thing at the right time is critical,” says Dr. Stephen Jay, founding chair of the Department of Public Health at IU School of Medicine.

For 20 years, member Kimberly Schoff of McCordsville has seen A-rated internist Dr. Patricia Wesley in Carmel and undergoes regular preventive care such as a mammogram, biannual bone density screening and blood pres-sure check. Heart disease runs in her family, so she’s also undergone a baseline electrocardiogram, or EKG. “Preventive maintenance is a good thing,” says Schoff, who just wants to live a healthy life.

Wesley emphasizes the impor-tance of being proactive with your health. “Mammograms can !nd a cancer that can be treated and cured,” she says. “Cholesterol checks could prevent heart problems. There are too many conditions that can develop as you age that you can be unaware of.”

— with additional reporting by Matthew Brady

ind_hl_fea_0512.indd 30 4/5/12 7:57:51 AM


For a list of full recommendations from the USPSTF, visit www.uspreventiveservic-estaskforce.org/recommendations.htm. The “Recommendation Statement” for each screening also lists other guidelines from leading groups.

Recommended preventive health screeningsPreventive tests can catch problems early and cut costs. Recommendations vary among different groups, so it’s best to talk with your primary care provider before undergoing any test.

ScreeningScreening recommendations from the U.S. Preventive Services Task Force

Screening recommendations from other medical groups**

Breast Cancer(Mammogram)

Women ages 50 to 74 should have a mammogram every 2 years.

Women ages 40 and older should have a mammogram every year.

Prostate Cancer(Prostate-Specific Antigen - PSA test)

No recommendation exists as there’s insufficient evidence for a PSA test in men younger than 75. It’s not recom-mended for men 75 and older.

Men should talk to their doctors about the risks and benefits of the PSA test starting at age 50. Black men and those with a family history should start at age 45.

Blood Pressure Adults 18 and older should be checked every 2 years if they have normal pressure; annually for others.

Adults 20 and older should have an annual screening or once every 2 years, if the reading is less than 120/80.

Cholesterol All men 35 and older, and women 45 and older with risk factors for heart disease should be tested. Men and women with increased risk should start at age 20. Repeat every 5 years.

Adults 20 and older should have a fasting lipoprotein profile every 5 years.

Cervical Cancer(Pap smear)

Women ages 21 to 65 should have a Pap smear every 3 years.

Women ages 21 to 29 should have a Pap smear every 3 years. Women ages 30 to 65 should have a Pap smear and HPV test every 5 years.

Colon Cancer(Fecal occult blood test, Sigmoidoscopy or Colonoscopy)

Adults, starting at age 50 and continuing until age 75 should be screened. Frequency varies by method, so talk with your doctor.

Adults 50 and older should be screened. Talk to your doctor about which test is best for you.

Osteoporosis(Bone mineral density test)

Women 65 and older and younger women at greater risk of fractures need to be tested. Insufficient evidence exists for men.*

Testing should occur in women 65 and older and men 70 and older or for younger people with high risk factors, such as family history.*

Diabetes Asymptomatic adults with sustained blood pressure greater than 135/80 should be screened.*

All overweight adults or those with risk factors, such as family history, need to be screened every 3 years.

Skin Cancer Insufficient evidence exists for screening the general population.

All adults should complete a monthly self exam and high-risk patients should undergo an annual full-body skin screening by a physician.

Obesity All adults need to be screened. Those with a BMI of 30 or above should be offered intensive counseling and behavioral interventions.*

All adults should be screened. Follow USPSTF recommendations.*

* These screenings have no recommendation as to how often you should receive them. Talk to your doctor.

**Sources: The American Cancer Society, The American Heart Association, The National Cholesterol Education Program, The National Osteoporosis Foundation, The American Diabetes Association, The Skin Cancer Foundation

ind_hl_fea_0512.indd 31 4/5/12 7:57:51 AM

32 Angie’s list® | January 2012

out in the yard


EVERY YEAR, GARDENERS want the latest and greatest plants in their yards and many of them rely on their landscapers and favorite garden centers to guide the selections. Now is prime planting season for Indianapolis-area gardeners, and local experts provided their recommendations for the latest atten-tion-grabbing perennials and shrubs.

ShrubsSmaller shrubs are very popular, especially in urban landscapes. In the suburbs, where houses get bigger and lots get smaller, dwarf shrubs also !nd a home. When planting real estate is at a premium, small shrubs that also "ower can deliver more bang for your buck, says Matt Irvin, vice president of nursery and retail operations at A-rated Salsbery Brothers Landscaping in Carmel.

One of Irvin’s favorite options is Proven Winners/ColorChoice Plants’ Lo & Behold Blue Chip butter"y bush, which he calls a blooming fanatic. “It’s a dramatic improvement over other butter"y bushes. It starts in late spring

by Jo Ellen Meyers Sharp

Trendy planting

Jade Tiger hellebores bloom for several months in late winter (top). Cinnamon Snow, one of the Gold Collection hellebores, blooms in the dead of winter (middle). Double Pink Delight, a new cone!ower from Plants Nouveau, establishes quickly in the garden and blooms all summer (bottom).P

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indy_oity_whatsnew_0512.indd 32 4/5/12 8:06:06 AM

32 Angie’s list® | January 2012 www.angieslist.com 33

out in the yard

and doesn’t stop.” The Blue Chip shrub’s local popularity is soaring — Irvin sold more than 700 last year. Happy in full sun and well-drained soil, Blue Chip gets about 30 inches tall and wide. It does best when only the branch tips are snipped off in spring rather than cutting the shrub to the ground like other butter"y bushes.

For a larger space, Irvin likes Limelight hydrangea, another intense bloomer with white, densely packed cone-shaped "owers that turn pink as they age. It’s been available for several years, but is still a best-seller for sun or shade. Limelight grows about 8 feet tall and wide. Little Lime, a new introduction, only reaches 5 feet tall and wide, but has the same great attributes as its taller cousin.

PerennialsAt Soules Garden on Indianapolis’ southside, co-owner Cynthia Miller has fallen in love with Double Pink Delight, one of the new and improved cone"owers. Cone"owers do best in full sun and average soil. “After many false starts from other [new] cone-"owers, this one totally delivers,” she says. “It develops quickly and it blooms the entire summer,” says Miller, who owns the highly rated garden center and nursery with her husband, Chris Wilhoite.

Wilhoite is in love with helle-bores, commonly called Christmas

or Lenten rose because of when they bloom. Hellebores are prized because they bloom from December into April and hold on to their "owers for months. They also are evergreen, retaining their leaves in winter. And, they are deer resistant.

Among his favorites: the Winter Jewel series, with rich hued "owers that embrace their names, such as Black Diamond, Onyx Odyssey

and Jade Tiger. He’s also fond of Hellebore Gold Collection, which started blooming in Indianapolis in December.

Hellebores tend to come as a series or collection because many are propagated by seed, which allows for variations in color. Hellebores are very tolerant of shade and dry soil. They also thrive in partly sunny spots. In their native Mediterranean and Southern regions of Europe, hellebores line hillsides.

Sometimes known as the Hoosier Gardener, Jo Ellen Meyers Sharp lives in Indianapolis. A freelance writer, her work appears in many publications, including The American Gardener. Her latest book, “The Visitor’s Guide to American Gardens,” is available through Cool Springs Press. Sharp, a director of the Garden Writers Association, also speaks about gardening throughout the Midwest.

Now is prime planting season for Indianapolis-area gardeners.

indy_oity_whatsnew_0512.indd 33 4/5/12 8:06:06 AM


wellness at work


WHETHER YOU WORK OUT on a regular basis or play sports, there may come a day when your body yells at you through the pain: “Give me a break!” If you don’t listen, you could suffer an injury and be forced to take time off.

The most chronic overuse injuries are tendinitis, shin splints, tennis elbow and runner’s knee, while common sports injuries include ankle sprains, meniscus tears and ACL tears. Both types

of injuries can be a result of improper training and technique.

It’s important to let your muscles recover, and I recommend not working the same muscle group two days in a row. Athletes in training need to vary their workouts to prevent tears and strains, says Dr. Frank Wilson, who’s the founder of The Sports Medicine Institute of Indiana, which is highly rated.

If you keep beating the same muscles down, your body is

by Kelsey Taylor

Focus on rest, technique to avoid workout injuries

Photo by Lindy Keyser | Doctors at the The Sports Medicine Institute of Indiana guide patients on avoiding overuse injuries, while checking for any existing problems.

ind_hl_kelsey_0512.indd 34 4/10/12 8:05:57 AM


eventually going to break down. This is where cross training can be especially helpful for athletes.

Wilson says runners, for example, should take a day off and consider doing other activities such as stationary biking or swim-ming, which will cause less stress to their knees but will also allow them to get in a cardio workout.

Emma Faesi of Indianapolis began running 50 to 60 miles a week without any training and soon fell prey to pain in her right knee and lower left leg. “Listen to your body,” she says from experi-ence. “Toughing it out just makes a bad situation worse and will probably turn into more time away from the sport you enjoy.”

Emma took a break from running and sought treatment from highly rated Methodist Sports Medicine in Indianapolis. The 25-year-old’s therapist suggested a slow progression back into running once the pain was gone, and she is now on a running schedule developed by a running coach that includes a warm-up and cool-down, stretching, core workouts and strength training.

One of the most common mistakes I see in the gym is not

warming up, along with using too much weight, moving too fast or throwing weights around and using improper form or technique.

When you embark on a workout program or even new sport, hire a trainer who will guide you on proper form, which can help prevent injuries. Most trainers will point out imbalances in your body right away. They’ll probably suggest working your core and strength-ening those imbalances which will in turn improve your form as well. And when you’re in the gym, don’t worry about impressing other people by lifting heavy weights. Instead, focus on lifting with proper form and then slowly add more weight as you build muscle.

If you do suffer an injury or have chronic pain while you’re working out or playing a sport, see a doctor and follow his or her orders, whether it’s wearing a brace or taking time off from physical activity. “Proper diagnosis is the all important !rst step in the treat-ment of sports-related injuries,” Wilson says.

“It’s important to let your muscles rest and recover.”

Kelsey Taylor is a certi!ed personal trainer with the International Fitness Professionals Association, a sports nutritionist and a strength training instructor with more than 12 years of experience. For the past four years, she’s worked at Angie’s List as the wellness director serving 700-plus employees.

ind_hl_kelsey_0512.indd 35 4/10/12 8:05:59 AM


Integrated Health SolutionsIndianapolis317-449-2020ihsindy.comRebecca McBride ! nally found back-pain relief. “Dr. Charbel [Harb] didn’t simply crack my back or give me a list of exer-cises,” she says. “He diagnosed my pain and formed a speci! c treatment plan and discussed how to implement it. He goes beyond realigning by evaluating my prog-ress, reviewing the plan, gauging my improvement and ensuring that I’m comfortable.”

Indiana Outdoor LightingIndianapolis317-253-7288indianaoutdoorlighting.comChuck and Pat Wyman light up when talking about their brighter surroundings. “Indiana Outdoor Lighting helped us get more lighting in our backyard,” the Wymans say. “We got in-ground lights for a walkway; LED lights on our deck and stairs; and lights installed in three trees. Ralph [Redmond, the owner] provided ideas, showed us the light ! xtures and explained how the light would diffuse over the space.”

YOU’VE COME TO THE RIGHT SPOT for superlative reports. Members are asked to nominate these companies when they give all A’s, write at least 500 characters, and con! rm that work was performed and they’d hire again. We carefully review your nominations before selecting which ones to feature.

ind_xx_poh_2pg_0512.indd 36 4/5/12 10:22:27 AM


Architectural SprayersIndianapolis317-525-5888archspray.comArchitectural Sprayers insulated Stephen Plummer’s crawl space. “They sprayed closed-cell foam in my crawl space and sealed the vapor barrier,” Plummer says. “This company knew all about the different types of insulation foams and discussed the alternatives. They ! nished the work without callbacks or interruptions. It’s not only effective, it’s picture perfect.”

SolarisCarmel317-201-3003solaris! lm.comSolaris armed Elisabeth Culp’s windows with stealthy sheaths. “Kevin [Koval, the owner] wasted no time,” Culp says. “He did

a superb job. He was careful with every detail of the preparation, installation and cleanup. The outcome is perfect. You cannot tell the windows are tinted, yet my furniture and carpeting have the protection I want!”

GreenTurfIndianapolis317-299-4511selectgreenturf.comGreenTurf turned around C. Dennis Young’s lawn. “I began using GreenTurf after a disap-pointing year with another service,” Young says. “They aerated, reseeded and treated the yard. My yard greatly improved, including shaded areas whereI had trouble growing grass. I’m extremely pleased with the condi-tion of my yard — a direct result of their expertise.”

© iS

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ind_xx_poh_2pg_0512.indd 37 4/5/12 10:22:29 AM


PENALTY BOX?The Angie’s List complaint resolution team attempts to mediate disputes between members and service companies. We print the outcome here and online, editing for space and clarity.

Three outcomes are possible

Company responds and agrees to your resolution.

Company responds, but doesn’t agree to your terms.

Company doesn’t respond or won’t address your complaint.

FEE DISCHARGEDCOMPLAINTKimberly Bossingham, CarmelMy water softener purchased from Aqua Systems in Avon was leaking. My husband called and provided information about the system and a description of the problem. The man who inspected it was here for less

than ! ve minutes. He said the part needed was no longer available and we needed to replace our softener for $1,200. He handed us a bill of $99 for the service call. At no time were we advised that a house call to check on the softener would cost $99, and no one told us when we

called to report the problem that the softener was a discontinued model and parts were no longer available. We called the of! ce, but they refuse to adjust the charge.

DESIRED RESOLUTIONI want the charge reduced to no more than $50.

RESPONSEMike Bowling, V.P. of retail operations, Aqua SystemsI will remove the bill of $99 totally. I will speak with the member my-self to apologize for the way the situation transpired. Sorry for the misunderstanding.

STATUS

RESOLVEDThis company has an overall grade of A, based on 217 reports.

“We called the of! ce, but they refuse to

adjust the charge.”STATUS

RESOLVED

ind_xx_pb_2pg_0512.indd 38 4/5/12 9:25:15 AM


© iStockphoto.com

Companies are listed in the Penalty Box for three consecutive issues or until they respond to the member’s complaint. For more details on how these companies landed in the Penalty Box, log on to angieslist.com and check the List under the company’s name. Questions? Contact Angie’s List at 888-944-5478 or [email protected].

ROOFING RIP-OFFCOMPLAINTDeb Romanczuk, CarmelI hired Exterior Home Concepts of Indianapolis to replace my roof. The insurance company paid them al-most $6,000 to begin the work. Since receiving my down payment, I’ve received one return phone call and now the voice mail is full. They took my money and didn’t do the work. Buyer beware!

DESIRED RESOLUTIONI want a full $5,900 refund.

STATUS

Penalty BoxThis company has an overall grade of B, based on 6 reports.

FIRST MONTH IN THE BOX

Never performed the window cleaning Douglas Stang says he paid $115 for through a Big Deal offer, but he says the work delayed because of heavy demand and now the coupon has expired.

Park 65 Drive, Indianapolis]Didn’t resolve Leeann Lewis’ complaint about a damaged mailbox that she says was only partially ! xed.

MJ SpecialtiesFailed to respond to Willard Dix’s request to refund $350 he says he paid for limb removal they never performed.

Didn’t respond to Debora Nygren’s request for compensation for damages she says were caused by a leak from her new refrigerator.

SECOND MONTH IN THE BOX

Michigan Road, Indianapolis]

THIRD MONTH IN THE BOX

STATUS

Penalty Box

ind_xx_pb_2pg_0512.indd 39 4/5/12 9:25:15 AM


second opinion


IT TOOK NO time at all for people to learn that dialing 800 before any long-distance phone number made the call toll-free. 911 is the go-to for emergencies, of course, and 411 became a common catchphrase to signify getting information. But when 888 came along, there was confusion. It meant toll-free, too, but many consumers didn’t quickly get it. Here are three more digits that haven’t caught on even though they’ve been available for !ve years: 811.

More commonly known as the “Call before You Dig” number, 811 connects callers to the nearest of 62 of!ces across the U.S. tasked with identifying underground utility lines to keep them from getting damaged.

Fewer than 5 percent of Americans surveyed in 2010 knew about 811, according to the federal government. We rightly thought our members would be better informed than that, but a recent online member survey showed only 11 percent of respondents knew about 811.

Service companies on Angie’s List that have jobs requiring them to dig into the ground were better informed. Fifty-four percent of those online poll respondents knew about 811 and many said it was an important part of their safety programs.

Homeowners and service companies need to know about 811 for a few reasons.1. You or your work crew could be hurt

if you damage certain lines. 2. You could be held liable for damages and !nes

should you or someone you hire fail

Don’t let anyone shovel without !rst calling 811by Angie Hicks, founder of Angie’s List

You or your work crew

could be hurt if you damage

certain lines.

angie_0512.indd 40 3/22/12 9:33:00 AM


to call before digging and cause damage to utility lines.

3. The federal government is calling for stepped up enforce-ment of the call-before-you-dig laws, which vary in every state.“Our goal is to make 811

as well known as 911,” says DOT Administrator Cynthia Quarterman, who leads the Pipeline and Hazardous Materials Safety Administration, the agency responsible for hazardous mate-rials transportation oversight. “We are reaching out to the public, especially home renovators and small excavation companies to stay safe by calling 811 before initiating any project that involves putting a shovel into the ground.”

You might be surprised by the range of projects that require you to call — it’s anything from major construction and excavation work

to building a deck, planting a tree, and putting in a fence, basketball goal or swing set. You can learn more at call811.com.

Death and injury are rarely caused by ruptured water, electric or telecommunications lines, but as many as 200,000 service disruptions happened in 2010 because someone didn’t make the 811 call. That same year, there were 74,000 gas leaks caused by damage to natural gas lines. Five people were killed and 11 injured in those incidents caused by digging. Data for 2011 isn’t yet available, but one incident in Ohio in late 2011 resulted in one death and six injuries.

The good thing is that it couldn’t be easier to do the right thing. Calling 811 will likely mean you don’t need to call 911. How’s that for some good 411?

© iStockphoto.com

angie_0512.indd 41 3/22/12 9:33:03 AM

COUPONDIRECTORY

ALL providers in our coupon section are HIGHLY RATED

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MAY 2012

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Save with offers from top-rated service companies on Angie’s List!The Angie’s List coupon section is designed to help you hire smart and save money at the same time. We invite the contractors and health providers featured in this section to offer a discount on their services or another exclusive member bene!t. All offers are valid through the end of the current publication month unless otherwise noted. Any provider advertising with Angie’s List must maintain a rating of B or better. Please check the List before hiring for up-to-date ratings. Only the !rst page of each category is listed above.

LANDSCAPING — HARDSCAPING ...............A48LAWN FERTILIZATION & TREATMENT ................................ A23, A48LAWN MOWER & TOOL REPAIR ..................A48MASONRY ..................................................A49MOLD TESTING & REMEDIATION ......... A24, A49MORTGAGE COMPANIES ............................A49MOVING .....................................................A25ORGANIZATION — HOME & GARAGE ..........A49ORIENTAL RUG CLEANING .........................A49PAINTING — EXTERIOR ...................................... A25, A50 INTERIOR ....................................... A26, A50PAPER SHREDDING ....................................A49PEST CONTROL/EXTERMINATING ...............A27PLASTERING ..............................................A50PLUMBING ......................................... A28, A50

PLUMBING — DRAIN CLEANING ......... A31, A50POOL & SPA SERVICE ................................A32REMODELING — GENERAL ...................................... A32, A51 KITCHEN & BATHROOM .........................A33ROOFING ........................................... A34, A51SIDING ............................................... A38, A52STORAGE FACILITIES .................................A52TREE SERVICE ................................... A38, A52UPHOLSTERY CLEANING ............................A39WATER & SMOKE DAMAGE .........................A39WATER HEATERS .......................................A41WATER SOFTENERS ...................................A53WEDDING PLANNING .................................A42WINDOW TREATMENTS ...................... A43, A53WINDOWS .......................................... A43, A53

Health & Wellness

COUNSELING — GENERAL .........................A54CHIROPRACTIC CARE ................................A55DENTISTRY — DENTURES/PROSTHODONTICS ..............A55 GENERAL ..............................................A56 PEDIATRICS ...........................................A60 ORTHODONTICS ....................................A60 ROOT CANAL/ENDODONTICS .................A61EYE CARE — OPHTHALMOLOGY ................A61FITNESS — TRAINING ................................A62FOOT CARE — PODIATRY ...........................A62

HOME HEALTHCARE — HOSPICE ...............................................A63 IN-HOME SERVICES ...............................A64IMAGING — RADIOLOGY ............................A65NEUROSCIENCE — NEUROLOGY ................A65WEIGHT MGT. — DIETITIANS/NUTRITIONISTS ....................A65DENTISTRY — GENERAL ............................A66EAR NOSE & THROAT — HEARING/TESTS ..A66MASSAGE THERAPY ...................................A66

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Worth Mentioning

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2000, 1999


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Filters - Air Quality Systems - Duct Cleaning - Heat Pumps - Geothermal Heat

COOLING TUNE UP FOR ANGIE’S LIST MEMBERS $50.00.

A savings of $23.00. Free A/C with purchase of high ef! ciency furnace. A value of $1500.00 for

Angie’s List members. Some limitations may apply.

Bloomington: 812-373-7900

License #PC10500263

Quick & ProfessionalHeating • Cooling • Plumbing

Pool Heatersmakeitmowery.com

317-852-2958317-852-2958

Since 1970Since 1970FREE

Service Callwith any paid heating,

A/C or plumbing repair.

$85 value.


Indy’s Oldest Heating & Cooling Co.

Repair • Installation • Maintenance

$1,200 OFF the installation of a high-ef! ciency Rheem comfort systemCannot be combined with any other offer. Must be presented at time of purchase.

Call Thiele today @ 317.639.1111 www.callthiele.com

Still Family Owned

$20

off

ser

vice

ca

ll


The Professionals in theBig, Black Trucks www.bplusw.com

$25 OFF Plumbing or HVAC Service CallNot to be combined with any other offer.


FREEService Call

with any paid heating, A/C or plumbing

repair. $85 value.

$1,200 OFF the installation of a high-ef! ciency Rheem comfort systemCannot be combined with any other offer. Must be presented at time of purchase.

Coupon is valid for new customers only. Coupon cannot

be used with any other coupon or promotional. Must be

presented upon arrival. Previous Awards

2009, 2008

The Professionals in theBig, Black Trucks www.bplusw.com

$25 OFF Plumbing or HVAC Service CallNot to be combined with any other offer.


2006, 2005, 2000


Auto Service

Carpentry — Woodworking

35 Service Bays “Big Enough To Do the Job Right, Small Enough to Care”WRTV Top Shop in the City 2008, 2009, 2010


Your Complete Auto Repair Shop

• Services most makes and models • Closed weekends

257-24922802 E. 62nd Street

One stoplight east of Keystone across from Glendale Mall on north side of street

10% discount off services over $100(valid on labor only, does not include tires or tow bills)


• Services most makes and models • Closed weekends

• Residential• Commercial• Area Rugs & Orientals• Pet Odor Treatment• Established 1962• Fully Insured• All Major Credit Cards

Previous Awards2010 — 2006, 2002, 2000

Carpet Cleaning

Carpet Cleaning

Quality Work, Affordable Prices...Carpet Cleaning - Upholstery Cleaning

Hardwood Floor Cleaning - Tile and Grout Cleaning

317-745-7121www.heavensbestindy.com

$99.00 3 rooms with a free Hall, $136.00 for 5 rooms with a free Hall.

Angie’s List members only, anything under 250 sq ft is considered one room, traffi c areas only. Savings of up to $300.00.

Green MenRestoration

Paint • Plaster • Carpentry • Tile317-339-0213

10% off any job Insured

Concrete — Pouring & Repair


Decks & Porches

Decorative ConcreteConcrete Sealing & Cleaning

No Job Too Small!FREE ESTIMATES

LICENSED • BONDED • INSURED

[email protected]

5% OFF for Angie’s List Customers

Mr. Concrete of Indiana, INCpatios, walkways, driveways, pool decks, entryways & more...

Installation of decorative & standard concrete patios, walkways, driveways, entryways, porches, pool decks, decorative & stamped concrete and many other options.

In Business Over 35 Years

Family Owned & Operated

317-919-1111 • 317-443-0282www.mrconcreteindy.com

5% OFFAny Stamped & Decorative

Concrete Work


Driveways — Asphalt


Auto Service

Carpet Cleaning


Concrete — Pouring & Repair Decks & Porches

Decks & Porches

The Backyard Co.The Backyard Co.

317-727-0298wwwTheByCo.com317-727-0298wwwTheByCo.com

Custom Decks • Pergolas Screened Porches

Custom Decks • Pergolas Screened Porches

6% OFF6% OFF

Adams Water & Sewer Services

317-862-5031

5% off any service

• Directional Boring• Water Main Breaks• Water & Sewer Lines

Drain Pipe Installation

Mason’sNORTHSIDE CONCRETEA Third Generation Concrete Company

Decorative ConcreteConcrete Sealing & Cleaning

No Job Too Small!FREE ESTIMATES

LICENSED • BONDED • INSURED

[email protected]

5% OFF for Angie’s List Customers

Driveways — Asphalt

FREE ESTIMATES

RESIDENTIAL & COMMERCIAL

OVER 25 YEARS EXPERIENCE$100 OFF ANY JOB FOR ANGIE’S LIST MEMBERS

DRIVEWAYSBY ROWE PAVING &

CONCRETE CONSTRUCTION

• NEW CONCRETE DRIVEWAYS• PARKING LOTS• RESURFACE OVER CONCRETE OR ASPHALT

898-3373 • 852-0102

BLACKTOPExcavating

ESTABLISHED 1957

• Sewer Lines• Water Lines• Storm Drains• All Types of Excavating• New • Repairs • Replace317-888-2282 • 317-784-4125

5% DISCOUNTwww.englishexcavating.com

Previous Awards2010

A53 May 2012

Save with offers from top-rated health and wellness providers on Angie’s List!

Health & WellnessThe Angie’s List Health & Wellness advertising section is designed to help you choose a provider wisely and save money at the same time. The providers featured in this section are encouraged to offer you an exclusive bene! t or a discount on their services. These offers are valid through the end of the current publication month unless otherwise noted. All health advertisers must maintain a rating of B or better. Please check the List before hiring for up-to-date ratings.


Water Softeners

Residential, Commercial & Industrial Water Treatment Systems Family owned & operated since 1946 Water Conditioners • Repairs — Most Makes

Bottled Water • Salt DeliveryDrinking Water Systems • Salt-Free Systems

$30 OFF Rental Installation or $20 OFF Equipment Purchase

Pre-plumbed or Replacement Installs only

— OR —

$15 OFF Service CallNot valid with any other discount

1009 Broad Ripple Ave251-9223

TREE EXPERTS Removal Experts

Pruning Specialists Serving NW INDY., Carmel & Zionsville

FREEESTIMATES! 873-0520

10% OFF All Removals • Trimming • Pruning

(Must present coupon at time of estimate, Maximum $100)


Window Treatments

Windows


Showroom & Of! ce902 E. 106th Street

Indianapolis, IN 46280(1 block E of College Ave)

WINDOWS, DOORS & SIDING


Tree Service

Counseling — General

A53 May 2012

Save with offers from top-rated health and wellness providers on Angie’s List!

Health & WellnessThe Angie’s List Health & Wellness advertising section is designed to help you choose a provider wisely and save money at the same time. The providers featured in this section are encouraged to offer you an exclusive bene! t or a discount on their services. These offers are valid through the end of the current publication month unless otherwise noted. All health advertisers must maintain a rating of B or better. Please check the List before hiring for up-to-date ratings.

Window Treatments Counseling — General

ROXANNE BRUNSMAN LCSW, LLC

Relationship & Family Therapist

individual, couple & family counseling

healings for your feelings.

Over 14 years of experience providing psychotherapy for issues related to:

Relationship Dif! culties

Sexual Dysfunction

Post Traumatic Stress Disorder

Depression

Histories of Trauma (domestic violence, childhood abuse, sexual abuse)

Parenting Dif! culties

Stress Management

broad ripple of! ce6524 carrollton ave.indianapolis, in 46220hours- mon, wed, sat: 9-7

anderson of! ce200 E. 11th St. Ste 102anderson, in 46016hours- tues, fri: 9-7

[email protected] insurance plans accepted

Helping to put the pieces of your life back togetherHelping to put the pieces of your life back together

A55 May 2012

Dentistry — Dentures/Prosthodontics

Chiropractic Care

Beech Grove Chiropractic ClinicRichard James, D.C.

317-788-0227www.beechgrovechiro.com • [email protected] South Emerson Ave. Ste. F, Indianapolis, IN 46203

Find relief from...- Back Pain- Neck Pain- Headaches - Leg Pain - Auto Accidents,- Sports Injuries

Most Insurance Accepted - Se Habla Espanol - New Clients Only/With Coupon Only

Free Chiropractic Examination

$95 Value, One Offer/Coupon Per Person

Massage Special: $30 For One Hour

Normally $60 for one hour. Most all types of massages offered. One Offer/Coupon Per Person

Dentistry — General

Health & Wellness A56

Dentistry — Dentures/Prosthodontics

Chiropractic Care Dentistry — General

Clean teeth. Healthy smile. $50 off.

• Friendly, Caring Professionals

• Hi-Tech Equipment & Technologies For Your Comfort

• Low Radiation Digital X-rays

• Easy Parking

• Same Day Emergencies

• Nitrous Oxide

• Oral Sedation

• Most Insurance Accepted

Provider

A67 May 2012

AIR DUCT CLEANING

Air Duct Cleaning & Dryer Vent Cleaningby MITE-E-DUCTSwww.AirDuct.INFO

317-733-1012Family Owned & Operated

ANIMAL & HOUSE SITTINGThe Caretakers While You’re Away Pet Care, Plant Care, Home Care, Insured & Bonded 317-353-1106

APPLIANCE REPAIR — LARGE

SUPERIOR APPLIANCE

Servicing all major appliances. Providing same day service.Angie’s List Super Service Award

Winner Indianapolis 2011 — 2006

293-6770888-2899

AUTO BODY WORK

Altra 1 CollisionWe Do Absolutely Everything!

Save On The Insurance Deductible Without Compromising Work

Avoid Filing Insurance Claims Best Prices In The Industry

440-6000 - 106th & CollegeAngie’s List Super Service Award Winner

Indianapolis 2011, 2010, 2009, 2008

Glendale Body Shop. Accept all insurance. All work guaranteed. Established 1984. Angie’s List Super Service Award Winner Indianapolis 2011—1999. 317-253-8221

Speedway Body Shop. I-Car Gold Class Facility. Quality repairs with lifetime war-ranty. 2534 W. 16th St. 1.5 miles east of Indianapolis Motor Speedway since 1972. Angie’s List Super Service Award Winner Indianapolis 2011, 2010. 317-635-3764AUTO RADIO SERVICE

AUDIO ELECTRONICS Mobile Video AM•FM•CD•MP3 IPOD Solutions Satellite Radio GPS Navigation Marine Audio Alarm/Remote Start Installation & Repair

www.audioelectronicsindy.com54th & N. Keystone

Angie’s List Super Service Award Winner 2011, 2010, 2008, 1999

253- 2495

BATHTUB REFINISHING

RE-BATH DESIGNS of Indianapolis.

Bathtubs and Shower systems. Angie’s List Super Service Award Winner Indianapolis

2011 – 2009, 2007, 2004 –2002 1-800-BATHTUB

CABINET REFACINGAmerican Cabinet Refacing. For all your cabinet needs! Refacing or custom built cabinets. 317-875-7453

CARPENTRY — UNFINISHEDAll interior/exterior carpentry, remodel-ing, decks, windows. Wood rot repair. Dan Archibald. 317-255-2635

CARPET CLEANINGSmith-Mathis Inc. 36 yrs experience. Carpet, upholstery, Oriental rugs, tile, 24hr water extraction. Angie’s List Super Service Award Winner Indianapolis 2011 — 1999 317-842-7398

CERAMIC TILE

GROUT SOLUTIONS, INC.EXPERTS IN TILE REPAIR, CLEANING, STAINING,

SEALING, GROUT REGROUTING.Angie’s List Super Service Award Winner Indianapolis

2011, 2009 — 2005, 2002, 2000, 1999

FREE ESTIMATES!CALL 571-8453

the class i f ied ad section In order for companies to place an ad in this section, they must remain in good standing with Angie’s List. Any company with a negative rating history is not eligible. New companies not yet on Angie’s List may advertise, but they will be held to the same standards. As always, we remind our members to call us ! rst for an updated rating before hiring any service company.

Massage Therapy

Power of TouchReflexology • Acupressure • Sports • Deep Tissue • Energy/Structure Balancing • Lymph Drainage • CranioSacral • Myofascial Release/Unwinding • Reiki • Yoga Thai

w w w . d a v e g r a f . c o m

1 0 % D i s c o u n t f o r A n g i e ’ s L i s t M e m b e r s

317-283-1152

OSTUNI TILEBuilding showers that don’t

leak is our expertise.Full Service tile contractor.

Angie’s List Super Service Award Winner Indianapolis 2011-2004, 2002, 2000, 1999

(317) 251-3678.

CHIMNEY SWEEPYour Chimney Sweep. Cleaning, repair, animal removal, accessories, dryer vents. Certi! ed. $10 OFF any chimney sweep or repair for Angie’s List members! Angie’s List Super Service Award Indianapolis 2011 – 1999. 317-243-9687

CONCRETE — POURING & REPAIR

F.K. Bailey ConcreteAll Slabs — Footings

Room Additions — DrivewaysRemove & Replace

317-441-6677COUNTERTOPS

Cathedral Marble & Granite Inc. Template,fabricate, deliver & install granite & marblefor kitchen & bath countertops. 317-769-5900

Rabb & Howe Cabinet Top Co. Since 1959. Specializing in Residential & Commercial laminate and solid sur-face. Template, fabricate & install. 317-926-6442

DECK MAINTENANCEDeck Rescue, Inc. Professional wood restoration. Decks, Fences & Cedar shakes, 3-year warranty. 317-334-1394

DECKS & PORCHESSurroundings by NatureWorks+, Inc. Need a place to escape to? Outdoor intimatespaces!Decks/Screenedporches Angie’s List Super Service Award Winner Indianapolis 2011, 2008, 2000 317-575-0482

DRAIN PIPE INSTALLATIOND & H Excavators expert sewer and water line installations or repairs. Call 317–787–1970

DRIVEWAYS — ASPHALT

Panyard Bros. Inc.Asphalt repair,

sealcoating, patching, crack sealing

Residential/CommercialFree Estimates

926-8100

REPORT REMINDER!No nepotism.

Members can’t submit a report on a relative’s

company.

Angie’s L ist Classified Section A68

BATHTUB REFINISHING

RE-BATH DESIGNS of Indianapolis.

Bathtubs and Shower systems. Angie’s List Super Service Award Winner Indianapolis

2011 – 2009, 2007, 2004 –2002 1-800-BATHTUB

CABINET REFACINGAmerican Cabinet Refacing. For all your cabinet needs! Refacing or custom built cabinets. 317-875-7453

CARPENTRY — UNFINISHEDAll interior/exterior carpentry, remodel-ing, decks, windows. Wood rot repair. Dan Archibald. 317-255-2635

CARPET CLEANINGSmith-Mathis Inc. 36 yrs experience. Carpet, upholstery, Oriental rugs, tile, 24hr water extraction. Angie’s List Super Service Award Winner Indianapolis 2011 — 1999 317-842-7398

CERAMIC TILE

GROUT SOLUTIONS, INC.EXPERTS IN TILE REPAIR, CLEANING, STAINING,

SEALING, GROUT REGROUTING. Angie’s List Super Service Award Winner Indianapolis

2011, 2009 — 2005, 2002, 2000, 1999

FREE ESTIMATES!CALL 571-8453

OSTUNI TILEBuilding showers that don’t

leak is our expertise.Full Service tile contractor.

Angie’s List Super Service Award Winner Indianapolis 2011-2004, 2002, 2000, 1999

(317) 251-3678.

CHIMNEY SWEEPYour Chimney Sweep. Cleaning, repair, animal removal, accessories, dryer vents. Certi!ed. $10 OFF any chimney sweep or repair for Angie’s List members! Angie’s List Super Service Award Indianapolis 2011 – 1999. 317-243-9687

CONCRETE — POURING & REPAIR

F.K. Bailey ConcreteAll Slabs — Footings

Room Additions — DrivewaysRemove & Replace

317-441-6677COUNTERTOPS

Cathedral Marble & Granite Inc. Template, fabricate, deliver & install granite & marble for kitchen & bath countertops. 317-769-5900

Rabb & Howe Cabinet Top Co. Since 1959. Specializing in Residential & Commercial laminate and solid sur-face. Template, fabricate & install. 317-926-6442

DECK MAINTENANCEDeck Rescue, Inc. Professional wood restoration. Decks, Fences & Cedar shakes, 3-year warranty. 317-334-1394

DECKS & PORCHESSurroundings by NatureWorks+, Inc. Need a place to escape to? Outdoor intimate spaces!Decks/Screenedporches Angie’s List Super Service Award Winner Indianapolis 2011, 2008, 2000 317-575-0482

DRAIN PIPE INSTALLATIOND & H Excavators expert sewer and water line installations or repairs. Call 317–787–1970

DRIVEWAYS — ASPHALT

Panyard Bros. Inc.Asphalt repair,

sealcoating, patching, crack sealing

Residential/CommercialFree Estimates

926-8100

Central Paving of Indianapolis. New Asphalt Drives, Repair, Resurface and Seal Coating. Angie’s List Super Service Award Winner Indianapolis 2011, 2010, 2007 — 2005. 317-255-5650

DRIVEWAYS — ASPHALTDelello & Sons Asphalt. Residential/commercial. Driveways and tennis courts. Free estimates. 317-926-8100

Young & Sons Asphalt. 30 years ser-vice. Driveways, Parking Lots. Free Estimates. Angie’s List Super Service Award Winner Indianapolis 2011, 2010, 2006 — 2002. 317-844-8333

DRYWALLDave’s Drywall & Texturing. Plaster Repairs & Painting. Serving customers since 1963. Angie’s List Super Service Award Winner Indianapolis 2011 — 2005, 2003 — 1999. Call 769-4315

Dave Shepherd’s Interiors, established 1982-textured matches, wall ceiling repair and customer painting. Call 317-894-0999.

ELECTRICAL

White’s Electrical LLCResidential, Commercial

and IndustrialElectrical, Phone, Cable and

Computer Networking and moreAngie’s List Super Service Award Winner Indianapolis 2011-2007

10% off for members of Angie’s List.

www.whiteselectrical.com

(317) 834-1922 Staley Electric Inc. Residential, Commercial, Remodel Licensed, Bonded, Insured. [email protected] 317-339-2115

EXCAVATING

RISHEL EXCAVATING

Sewer, water, septic, & drainage with sewer camera

and directional boring.

33 years of experience, licensed bonded, & insured.

www.rishel-excavating.com

335-3319.

FLOOR CLEANING/POLISHING/WAXING

Mr. Marble Care - TH-Inc Marble Granite Terrazzo Polishing - Restoration - Cleaning www.mrmarblecare.com 317-485-4810

GARAGE DOORSOVERHEAD GARAGE DOOR OF INDIANAPOLIS. OVERHEAD DOOR COMPANY. Garage, Entry, & Patios. Professional Install & Service. Angie’s List Super Service Award Winner Indianapolis 2011, 2010, 2009, 2008, 2007, 2000 317-842-7444

Garage Doors of Indianapolis Expert garage door service on all makes. 396-5475

GUTTER REPAIR & REPLACEMENT

SPECIALTY GUTTERING, INC. SPECIALIZING IN COPPER, GALVA-NIZED & WAREHOUSE GUTTER 5”,

6” CONTINUOUS ALUMINUM GUTTERING. STANDING SEAM,

WOODSHAKE & SLATE ROOFING.Angie’s List Super Service Award Winner

2011, 2008, 2006, 2004

254-4565HANDYMEN

Eagle Handyman Services — General repairs, carpentry, screens, ceiling fans, storm doors, shelving, faucets. J. Fairman. 317-372-1026

HARDWOOD FLOORING SALES/INSTALLATION/REFINISHING

Tom Brinker Hardwood Floors. Installation, re!nishing. Insured. Free estimates. 317-385-9471

HAULING

Jeter & Assoc.We haul everything plus

remove oil tanks and demolition.

317-636-3995HEATING & A/C

Love Heating & Air Conditioning.

Same Love Family Providing Expert Sales & Service Since 1920.

Residential - Commercial. Angie’s List Super Service Award Winner

2011 — 2004, 2002, 2000, 1999

317-353-2141

Thiele Heating & Air Conditioning- “Indy’s Oldest Heating & Cooling Company” - 129 Years of Good-Old Fashioned Quality Service, Angie’s List Super Service Award Winner Indianapolis 2011 – 2008 317-639-1111

A69 May 2012

HOUSECLEANING

RELIABLE CLEANING

RESIDENTIAL & COMMERCIAL HOUSE, APARTMENT & OFFICE CLEANING.

(317) 869-9484

INSULATIONAll Seasons Insulation. Complete home insulation. Attics, walls, crawl spaces. Free estimates. Angie’s List Super Service Award Winner Indianapolis 2011, 2010, 200 – 1999. 784-7193 . 837-9499 800-664-9229

LAMP REPAIRGil’s Lamp Repair. Located in the Glendale area. Over 35 years in business. 317-255-8453

LANDSCAPING

L M & M INCLandscape Design & Installation

Landscape MaintenanceLandscape Lighting

Lawn Fertilization & Weed ControlFree Estimates

www.lmmlandscaping.com

257-7518

JO ELLEN MEYERS SHARPConsults on sustainable landscapes,

garden design projects and as a garden coach. A plant expert, speaker, columnist, author and

featured talent on television and radio, she works to help people

succeed in their gardening ventures.

Contacthttp://hoosiergardener.com

LANDSCAPING — HARDSCAPING & PAVERS

Lemcke Landscape Inc.

Design • Installation • MaintenancePergolas • Patios • Fireplaces • Kitchens

317-875-8267www.lemckelandscape.com

Surroundings by NatureWorks+, Inc. Creating wonderful landscapes and outdoor living spaces! Courageous designs. 317-575-0482

LAWN IRRIGATIONCustom Touch Irrigation — Design, Installation/Service, Start-Up, Winteri-zation Back"ow Testing. Landscape Lighting. Angie’s List Super Service Award Winner Indianapolis 2011 — 2001, 1999. 317-774-1888LOCKSMITH

Janco Lock Service. Quality and depend-ability. Rekey/install/repair. Certi!ed, bonded, insured. Angie’s List Super Service Award Winner Indianapolis 2011 — 1999. 317-465-1818

MARBLE & GRANITECathedral Marble & Granite Inc. Template, fabricate, deliver & install gran-ite & marble for kitchen & bath counter-tops. 317-769-5900

Mr. Marble Care - TH-Inc Marble Granite Terrazzo Polishing - Restoration - Cleaning www.mrmarblecare.com Angie’s List Super Service Award Winner Indianapolis 2011, 2010. 317-485-4810

MASONRY

Bill Wease MasonrySpecializing in All Brick,

Block, and Stone. Locally Owned for 25 Years

Angie’s List Super Service Award Winner 2011, 2010, 2009

317-443-6876OIL TANK REMOVAL

JENSEN ENVIRONMENTAL HEATING OIL TANK REMOVAL.

BASEMENT & UNDERGROUND. LICENSED, INSURED.

317-781-9579

PAINTING — INTERIORGreg Mrakich Painting- Satisfaction Guaranteed. Angie’s List Super Service Award Winner Indianapolis 2011—2007. 317-253-6999PAPER SHREDDING

QuickShred Document Shredding (for-merly Stop & Shred) Service Con!dential documents shredded quickly & ef!ciently in full view.Residential & Commercial. Angie’s List Super Service Award Winner Indianapolis 2011 – 2008. 317-251-1167PEST CONTROL/EXTERMINATING

Protect your home with Circle City Pest Control. Environmentally safe methods, baiting system for roaches, ants and termites. Complete Bed Bug Control. Full service, family run busi-ness, fully insured. Angie’s List Super Service Award Winner Indianapolis 2011 – 2008, 2006. 317-547-1308

Arab Termite & Pest Control Inc. - ARAB- Member of BBB. Consumer Choice Awards. Locally owned since 1929. 317-545-1275

PIANO TUNINGRon Berry, Registered Piano Technician since 1976. Tuning, Voicing Repair. www.berrypiano.com 317-255-8213

PLUMBING

Isley Plumbing CP81008106Since 1915

PLUMBING REPAIRS, REMODEL, PUMPS, WATER HEATERS, DRAIN CLEANING

867-4718Angie’s List Super Service Award Winner Indianapolis

2011 — 2002

POOL & SPA SERVICECustom designed swimming pools, spas, automatic pool covers and service. Classic Pool and Patio 317.842.7665

PRESSURE WASHINGIndy Deck Magic hot water powerwash-ing. Decks, fences, homes and concrete. Angie’s List Super Service Award Winner Indianapolis 2011 — 2005. www.indydeckmagic.com Brian @ 317-590-0014

REMODELING — GENERAL

MAXSON REMODELING

Design/ Build Custom Remodeling

Kitchens & BathroomsRoom Additions

Handyman Services

769-6696www.maxsonbuild.com

ROOFING

Copp Roo!ngResidential Roo!ng Specialists

• ReRoof Specialist• Tear Offs • Re-Roofs • Repairs

• Tamko Roo!ng ProductsEstablished in 1953

Free Estimates317-861-9924 317-443-3397

Leitz Roo!ng & Guttering. Established 1952.

Free Estimates. Residential repairs & refroofs for all types of roofs. Siding & gutters too!

255-1629 842-3070

SEPTIC TANK

KNOX SEPTIC AND SEWER SERVICE 5% off all sewer and septic

work up to $1000YOUR OUTDOOR PLUMBER FOR

CENTRAL INDIANA

Call for ALL Septic and Sewer needs.

FREE ESTIMATES Angie’s List Super Service Award Winner Indianapolis

2011-2009, 2002, 2001, 1999

Don’t Dig Blind! Camera and Sonar technology to locate your problems.

317-638-7280STUMP REMOVAL

The Stump Machine. Stump, Shrub and Small Tree Removal. Free Estimates. Angie’s List Super Service Award Winner Indianapolis 2011, 2010 317-522-3109

TREE SERVICE

Bill’s Tree ServiceFree EstimatesFully Insured

• Tree Removal • Tree Trimming • Tree Topping • Lot Clearing • Stump Grinding

24 HR Emergency Service

317-547-8733Angie’s List Super Service Award

Winner Indianapolis 2011 — 2006, 1999

Visit us online atangieslist.com

Angie’s L ist Classified Section A70

PIANO TUNINGRon Berry, Registered Piano Technician since 1976. Tuning, Voicing Repair. www.berrypiano.com 317-255-8213

PLUMBING

Isley Plumbing CP81008106Since 1915

PLUMBING REPAIRS, REMODEL, PUMPS, WATER HEATERS, DRAIN CLEANING

867-4718Angie’s List Super Service Award Winner Indianapolis

2011 — 2002

POOL & SPA SERVICECustom designed swimming pools, spas, automatic pool covers and service. Classic Pool and Patio 317.842.7665

PRESSURE WASHINGIndy Deck Magic hot water powerwash-ing. Decks, fences, homes and concrete. Angie’s List Super Service Award Winner Indianapolis 2011 — 2005. www.indydeckmagic.com Brian @ 317-590-0014

REMODELING — GENERAL

MAXSON REMODELING

Design/ Build Custom Remodeling

Kitchens & BathroomsRoom Additions

Handyman Services

769-6696www.maxsonbuild.com

ROOFING

Copp Roo!ngResidential Roo!ng Specialists

• ReRoof Specialist• Tear Offs • Re-Roofs • Repairs

• Tamko Roo!ng ProductsEstablished in 1953

Free Estimates317-861-9924 317-443-3397

Leitz Roo!ng & Guttering. Established 1952.

Free Estimates. Residential repairs & refroofs for all types of roofs. Siding & gutters too!

255-1629 842-3070

SEPTIC TANK

KNOX SEPTIC AND SEWER SERVICE 5% off all sewer and septic

work up to $1000YOUR OUTDOOR PLUMBER FOR

CENTRAL INDIANA

Call for ALL Septic and Sewer needs.

FREE ESTIMATES Angie’s List Super Service Award Winner Indianapolis

2011-2009, 2002, 2001, 1999

Don’t Dig Blind! Camera and Sonar technology to locate your problems.

317-638-7280STUMP REMOVAL

The Stump Machine. Stump, Shrub and Small Tree Removal. Free Estimates. Angie’s List Super Service Award Winner Indianapolis 2011, 2010 317-522-3109

TREE SERVICE

Bill’s Tree ServiceFree EstimatesFully Insured

• Tree Removal • Tree Trimming • Tree Topping • Lot Clearing • Stump Grinding

24 HR Emergency Service

317-547-8733Angie’s List Super Service Award

Winner Indianapolis 2011 — 2006, 1999

TREEO. Trimming and tree remov-al. Arborist with 31 yrs’ experience. Angie’s List Super Service Award Winner Indianapolis 2011 — 2004, 1999 317-254-0001

The Stump Machine. Stump, Shrub & Small Tree Removal. Free Estimates. Angie’s List Super Service Award Winner Indianapolis 2011, 2010 317-522-3109.

UPHOLSTERY — GENERAL

FROST UPHOLSTERY Custom

Residential & Commercial Upholstery

COMPLETE UPHOLSTERY SERVICE

FREE In-Home EstimatesFREE Pick-Up & DeliveryIn Business For 63 Years!

317-353-1217WALLPAPERING

Paperhanging/removing and interior & exterior painting. Quality German crafts-manship. Over 40 years experience. Free estimates. Call Heinz. 317-462-7566

WATER & SMOKE DAMAGE

A&D Hydra Clean

Water Damage Restoration

24-Hour Emergency ServiceExtraction & Dryout

Identify SourceCarpet Cleaning

Complete ReconstructionAngie’s List Super Service Award Winner

Indianapolis 2011 — 2005

255-5658See our coupon ad.

WELLS & PUMPS

BAUER PUMP & WELL SERVICE.

24-hour service. All work guaranteed.Angie’s List Super Service Award

Winner Indianapolis 2011, 2009, 2008, 2003 — 1999

842-1704Sigman Pump & Well Service. Well and sump pumps. 317-849-2505

WINDOW CLEANING

HD Window Cleaning & Professional Home Services

Window Cleaning, Gutter CleaningGutter Covers, Power Washing, Painting

Deck Staining, Carpet Cleaning and more!Let Dixon’s Home Services be your one

stop place for all your home service needs.Angie’s List Super Service Award

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Before you hire · Interiors in Indianapolis. “Telling someone they didn’t get the job can seem hard, especially when you ... Joyce Rawls in the March 2012 Mailbag. I’ve never

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