Becoming a Medical Tourism Facilitator

BECOMING A MEDICAL TOURISM

FACILITATOR

Starting And Running Your Own Medical Travel Business

October 15, 2011

Mark Semple

Passport Medical

What Is A Medical Tourism Facilitator?

Becoming A Medical Tourism Facilitator Mark Semple: [email protected]

Facilitator

Patient

Transportation

Medical Provider

Hotels / Recovery Centers

mailto:[email protected]

What Is A Medical Tourism Facilitator?


Educator

Organizer

Bridge Advocate

Facilitator


What Is A Medical Tourism Facilitator?An Educator


Your company;Destination options / centers of

excellence;Accreditations, certifications, affiliations;Overseas providers;Overseas doctors;Travel considerations;


What Is A Medical Tourism Facilitator?An Organizer


Facilitating medical history, tests, etc for provider assessment;

Facilitating medical complication insurance;Assisting with scheduling of medical

appointments, after care, etc;Organizing transportation and hotel /

recovery center stay;Assisting with flights;


What Is A Medical Tourism Facilitator?A Bridge


Many patients may know of a destination or provider of interest, but certain factors may come into play which leads them to you to help ease the process:

Language barriersTime zone differenceDon’t know who to contact


What Is A Medical Tourism Facilitator?An Advocate


Ultimately, you are a representative of the patient who is in a foreign country and in a vulnerable position;

If there are issues with any part of the process, they need to be addressed immediately;


Getting Started



First Steps


• This will establish your vision, goals, and generally keep you on track as you grow your company. Business Plan

• What is the best company structure from a legal perspective, tax perspective, etc?

Company Structure

• What is your liability and exposure as a facilitator of medical travel? Understanding

Legal Issues


Essential Parts Of Your Set-Up


Establish Your Network

Legal Documents And Protection

Establish Patient Management Protocols

Create A Marketing Plan


Essential Parts Of Your Set-UpEstablish Your Network


What is going to be your focus: destinations, specialties, accreditations?

This is a business of relationships, from hospitals, clinics, transportation companies, insurance companies, hotels / recovery centers;

Choosing partners who will work with you efficiently is it is the key to success;


Essential Parts Of Your Set-UpLegal Documents And Protection


Patient waivers clearly outlining your role in the process;

Clear understanding of patient privacy protection regulations;

Liability insurance options for your company;Medical complication insurance offerings for

patients;


Essential Parts Of Your Set-UpEstablish Patient Management

Protocols


Effective screening mechanisms: medical, psychological, and economic;

Adequately matching patients with providers;

Ensuring aftercare protocols are in place;


Essential Parts Of Your Set-UpCreate A Marketing Plan


Who are you going to market to?Individuals?Corporate?

How will you separate yourself from the competition?

What marketing tools will you use?What is your marketing budget and acceptable

burn rate?


You’re Now Ready To BeginSo What Does The Typical

Process Look Like?



Patient Contacts Medical Tourism Facilitator



Facilitator Sends Client Initial Information On A Variety Of Destinations & Providers



Facilitator Requests Medical History,Tests, Etc Which Will Help With

Assessment Of The Case



Providers Review Medical Records And A Quote Is Provided For The Procedure



Conference Call With Doctor



Procedure Scheduled



Waiver Signed & Returned ClearlyOutlining Role In The Process



Deposit Or Full Payment Made:Commitment From The Patient



Flight And Accommodations Arranged



Patient Receives Detailed ItineraryAnd Information AboutUpcoming Medical Visit



Patient Arrives At Destination, Is MetBy A Representative, And Checks

Into Hotel / Recovery Center



Patient Is Welcomed By Healthcare Provider, Initial Consulation, Evaluation, Pre-Tests



Patient Undergoes Procedure



Patient Recovers Under ObservationOf Health Provider



Patient Is Discharged To Hotel Or Recovery Center And Follow-Up

Protocols Initiated



Follow-Up Evaluation With DoctorAnd Discharge From Care



Patient Returns Home



Facilitator Follows-Up With Patient And Monitors Recovery Process



Leverage Positive Patient Experiences



Successful OutcomeAnd Satisfied Patient


• The job of a facilitator is both challenging and rewarding;

• There are a lot of logistical challenges that go into the successful management of a patient;


Feedback Loop


Marketing

Patient Intake

Positive Patient Management Experience

Superior Medical Experience

Client Testimonials


Thank You!

Mark Semple

President

Passport Medical

[email protected]

Becoming a Medical Tourism Facilitator

Education