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Facilitating your process journey …
Beating the Odds: A Tale of One Company’s Rapid Rise to Maturity Level 5
Henry SchneiderProcess and Product Quality Consulting, LLC
Seung Wook BangLG CNS
7th Annual CMMI® Technology ConferenceNovember 12 – 15, 2007
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Intro OverviewSuccess
StoryLessons Learned
Summary
Agenda
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Time to Move Up
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LG Products
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Copyright © 2007 LG CNS Co., Ltd.
LG CNS is a Reliable IT partner that Thinks of the Customer’s Future
*As of June 2007
Established Year 1987
CEO & President Chae-Chol Shin
Employees7,300 people (including overseas subsidiaries)
Sales 2.1 billion USD (2006)
Business Domains Consulting, SI/SM, NI, ITO, BPO
Organization5 divisions / 3 divisions under the direct control of the CEO
OverseasSubsidiaries
USA, Brazil, Europe, India, Indonesia, Japan and China
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Copyright © 2007 LG CNS Co., Ltd.
Best Service… from Consulting to Operation
Consulting
ITOIT Outsourcing
BPOBusiness Process
OutsourcingNI Network Integration
SI/SM
System Integration/ System Management
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• System maintenance organization for LG Insurance
• Financial software products
LG Insurance Sector
• CMMI Maturity Level 3 October 2004
• CMMI Maturity Level 5 October 2005
Process Improvement
Milestones
LG CNS, LG Insurance Sector
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LG Insurance Sector
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It is the true nature of man to learn
from mistakes, not from example – Sir Fred Hoyle
Learning
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Management Commitment
Corporate Resources
Six Sigma Focus
Low Employee Turnover
Short, Repetitive
Cycles
Korean Culture
Critical Success Factors
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Prevalent
Proper Attention
Walk the Walk
Teams Given Power
Management Commitment
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Establish local SEPGs
Leverage lessons learned
Train local staff
Provide internal consulting and
appraisal services
Corporate Resources
Corporate SEPG group works directly with each LG CNS division
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1. Define
2. Measure
3. Analyze
4. Improve
5. Control
Six Sigma Focus
5 Optimiz-
ing
4 Quantitatively Managed
3 Defined
1 Initial
2 Managed
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Between 2003 and 2005, the LG Insurance Sector
had the lowest employee turnover rate in LG CNS
Team members happy, enjoyed job assignments,
and motivated to improve processes and
procedures
Low Employee Turnover
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Project Life Cycle
Short,Repetitive Cycles
Statusing Analyzing
MeasuringTesting Reporting
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Minimal resistance
Strong element of team work
Strong sense of pride
Personal identification
Doing whatever it takes
Korean Culture
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Planning
In preparing for battle I have always found that plans are
useless, but planning is indispensible. – President
Dwight D. Eisenhower
Good tactics can save even the worst strategy. Bad tactics will destroy even the best strategy.
– General George S. Patton
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LG Insurance Sector faced
many challenges with High Maturity concepts
Challenges
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Achieving Consensus
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Identifying Innovations
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Causal Analysis
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Managing Risks
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Estimation and Load Balancing
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Involve your customer
Provide strong leadership
Communicate effectively
Promote a process improvement lifestyle
Have fun!
Practical Approaches
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Focus on the goalProvide dedicated
and committed resources
Learn from others
Learn from your mistakes
Provide strong management
support
Bottom Line
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Some Parting Thoughts
I believe the true road to preeminent success in any line is to make yourself master in that
line. - Andrew Carnegie
The three great essentials to achieve anything worthwhile are, first, hard work; second, stick-to-itiveness; third, common sense. –
Thomas Edison
It's very important that you find something that you care about, that you have a deep
passion for, because you're going to have to devote a lot of your life to it. – George Lucas
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LG Insurance Sector Video
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Questions
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PPQC Services
Consulting
• CMMI
• Software Engineering
• Systems Engineering
• Process Improvement
Appraising
• SCAMPI A, B, C
• Gap Analysis
Training
• CMMI
• Process Improvement
• Action Planning Workshops
• Measurement and Analysis
• Process Area Specific Training
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Address: Henry Schneider
President/Senior Principal Consultant
Process and Product Quality Consulting, LLC
2111 Heather Green
Houston, TX USA 77062
Phone: 281-218-6682
E-mail: [email protected]
Web Site: www.ppqc.net
Contact Information - 1
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LG CNS Services
Consulting
ITOIT Outsourcing
BPOBusiness Process
OutsourcingNI Network Integration
SI/SM
System Integration/ System Management
Best Service… from Consulting to Operation
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Address: Seung Wook Bang
Quality Consulting Team
Quality Innovation Sector
Technology Service Division
Solution Business Unit
LG CNS #B5-3, DMC
Sangam-dong, Mapo-gu
Seoul, Korea, 121-270
Phone: 82-2-6710-4333
E-mail: [email protected]
Contact Information - 2