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The Integrated Employee Experience
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Beacon street partners the integrated employee experience Stack

Apr 13, 2017

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David Cutler
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Page 1: Beacon street partners   the integrated employee experience Stack

The Integrated Employee Experience

Page 2: Beacon street partners   the integrated employee experience Stack

Community Powers Collaboration

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Beacon Street Partners

You Have Ideas. We Have a Strategy.

BSP provides creative and technical answers to

your employee engagement goals.

We fill in any gaps and bring in the right partners to get everyone working better together.

Aligning the correct mix of services is a prerequisite to measuring and developing your own formula for

unleashing your teams, unburdening staff, and enriching the human spirit while optimizing productivity.

Partnerships are the smartest way to keep current, integrate the best, and get the lowest deals.

We discover end-to-endless opportunities through an efficient, integrated package across your employee

ecosystem - physical space, digital signage, desktops, and a custom mobile app that fosters community.

This Presentation…

1. We start with an overview of the employee market.

2. The Cooleaf platform will facilitate individual employee growth and team success with ongoing

recognition, rewards, and retention services.

3. X2O Media is a leader in enterprise data management and visualization. Their software is at the

center of your “Internal Communication Workflow” across all screens - desktop, TV, Mobile, etc.

4. Superior provides the foundation with integrated rewards, promotional items, print collateral, and

branded environments

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1. Our Promise

2. Opportunity for Employee Engagement

3. Culture of Community

4. Data Management and Visualization

5. Branded Environments

6. Why Now

Contents

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1 Our Promise

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You Can't Manage What You Don't Measure (Now in a friendly version)

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1. Give you the new methods and tech platforms for management and communication that the most successful companies are using to build teams that are aligned … efficient, agile, open, aware, measured, engaged, psyched!

2. Connect and leverage activity data around relationships, recognition, and results that will come from employee participation motivated by “Champion” leaders.

3. Bottom-up employee control will build your culture of community … pride … purpose … results.

Our Promise

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Stand-alone Solutions or Integrated Across your

Employee Management “Stack”

EatMedia.com

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• How are you measuring employee engagement?

• Which metrics are attached to their most important actions?

• What is the accountable result of a more committed employee

on customer satisfaction and sales?

Question: What is The Value of Your Culture?

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2 Opportunity

For Employee Engagement

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The Workforce

is Changing

Employee engagement and

culture is the #1 challenge

faced by CEO’s today.

- Deloitte’s 2015 Global Human Capital Trends

75% of workforce

will be Millennials by 2020

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Definition of an

Engaged Employee

Emotionally invested in

their work and committed

to helping their

organization improve

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• Only 43% of organizations believe they have a culture of trust that supports employee engagement

• Only 36% of employees use their internal

collaboration platform

• Only 25% of employees use their enterprise social network

Big Opportunity For Better Engagement

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Employee Relationship Cycle

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Employee-Consumer Value Chain

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Importance of Community

Employee satisfaction jumps by almost 50% when people have close friendships at work…

Yet, only 18% of people work for companies that provide enough opportunities to develop friendships on the job

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3

Engage. Reward. Retain.

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Measure the effectiveness of any existing projects

Manage new activities that encourage employee connections

Maintain the culture of a sharing community

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Objectives

– Reward & recognize employee contributions and achievements

– Increase employee engagement

– Improve team communication

– Retain top talent

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Programs and

communications

in one place

Company-branded

web platform and

mobile app

(iPhone & Android)

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- Company updates

- Internal meetups/events

- Group collaboration

- Recognition highlights

Reach your team

anywhere

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Engagement

Metrics

#Tagging architecture

is designed to capture

data and insights for

improving employee

morale and retention

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Rewards &

Recognition

Employees can earn points

and be recognized for

contributions that may be

redeemed in a custom

catalog.

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Clients Get Results

• Cooleaf has helped Daugherty Business Solutions achieve

a 40% reduction in ‘unwanted turnover’ within one year and

realized nearly $1M in cost savings. They also recently

signed a 2 year contract extension.

• 92% of the Woodward Academy employees agree that

Cooleaf has helped to reinforce WA as a Top Workplace.

• 60% of employees have signed up for "WestRock

Connections" … 17 employee interest groups (social,

professional and community-based) have been formed …

160+ employee-led events have been held. They have also

recently expanded their contract and have doubled their

scope of Cooleaf-serviced employees.

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Is… 1. An employee engagement strategy and leadership platform across;

desktops, a Mobile App, digital signage, and office environment

2. A bottom-up team-building method that empowers department Champions to manage the right mix of professional and personal events

3. A "Tagging" system that logs activities, actions and attitudes

4. A more complete employee directory for cross-company communication, knowledge sharing, and teammate match-making

5. A customizable recognition and rewards fulfilment service

6. A management dashboard for control, metrics, REAL insights, and a tool-set to tweak your own evolving formula for optimization

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4

Interactive Data Visualization and Management

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Manage Screens Across Place & Media

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The Four Pillars of Connectivity

Connected Desktop

Connected Workspace

Connected Workplace

Connected Workforce

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Data Control and Flexibility

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Internal Communication Workflow

Internal Data Sources Current Projects

Add real-time

interactive content

Tablets

Smart Phones

Desktop

Digital Displays

Publish to any device

External Data Sources

X2O Channel Creation Tools

Create broadcast-quality

enterprise channels

Employee Engagement Activities and Data

Physical Environment

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5

Branded Environments

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Top of Mind

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Branded Office Environments

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Anywhere

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6

Why Now (mostly Mobile)

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5+ New Things for “Why Now?”

1. Preferred tools only - Employees require the right media at the right time

2. Smartphone Functions - Deliver convenience and relevance

3. New Mobile Controls - Content Management Systems for custom Apps

4. Employee Mindset - Millennials demand more (so everyone wants it)

5. Employer Realization - Engaged community = More success

6. Disconnected - Flex-time, telecommuters, office roaming freedom

7. Multiple Content Sources - DIY, custom info, outsourced “cloud” partners

8. Open or Closed - Build employee profiles or allow anonymous sharing

9. Integration – Choose any single solution or combine for exponential value

10. Good, fast, & Cheap - Yes, all 3

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An Integrated Mobile App Makes Every Method Better

Intranet/Web Portals - Not regularly used

Emails - Flooded already

Internal Social Networks - Distractions

Video/Print - Time-consuming

Corporate Events - Expensive and infrequent

I.M. Chat - No management features or integration

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“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of GE

“When people are financially invested, they want to return. When people are emotionally invested, they want to contribute.” – Simon Sinek

“To win in the marketplace you must first win in the workplace.” – Doug Conant, CEO of Campbell’s Soup

“Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie

“If you wanna hire great people and have them stay working for you, you have to be run by ideas, not hierarchy. The best ideas have to win, otherwise good people don't stay.” - Steve Jobs

“Always treat your employees exactly as you want them to treat your best customers.” – Stephen R. Covey

“Create caring and robust connections between every employee and their work, customers, leaders, managers, and the organization to achieve results that matter to everyone in this sentence.” – David Zinger

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Play in our “Sandbox” Lab

With Video, Mobile, and Media

See demos at www.TheSuperiorExperience.net

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David Cutler - Partner Publisher - www.EatMedia.com [email protected] 617-331-7852

www.BeaconStreetPartners.co

Jim Morin - Partner twitter.com/JamesAMorin

[email protected] 978-210-5632

The Integrated Employee Experience