Be ready for anything with EFI’s ESP. ESP from EFI ™ is a full service, comprehensive program designed to fuel the success of your business by providing response based service. EFI ESP features • Essential onsite response time providing 24-business hour (3-business day) response (availability varies geographically) • Dedicated field service engineers • Superior service parts access • Priority 24/7 phone support—holidays, too • The cost of parts (non-consumable), labor (business hour) and travel fees • Two preventative maintenance visits per year • Annual jet-pack exchanges per color channel; additional discounted heads available as needed • Coverage for Fiery ® XF, including all software updates and upgrades, as well as telephone and email support during business hours with targeted response and resolutions times Other plans to choose from Parts Discount • Onsite response time of five business days • Does not include the cost of parts (non-consumable), labor (business hour) and travel fees. Non- consumable parts available at a discount. Labor: $200/hour business hours; $300/hour for overtime. • Priority phone support Monday – Friday, 8:00 a.m. – 5:00 p.m. EST (no phone support on weekends or holidays) Time & Materials (T&M) • Onsite response time greater than five business days • Does not include the cost of parts (non-consumable), labor (business hour) and travel fees. Non-consumable parts available at list price. Labor: $250/hour business hours; $375/hour for overtime. • Priority phone support Monday – Friday, 8:00 a.m. – 5:00 p.m. EST (no phone support on weekends or holidays)
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Be ready for anything with EFI’s ESP. - efi.com · Be ready for anything with EFI’s ESP. ESP from EFI™ is a full service, comprehensive program designed to fuel the success
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Be ready for anything with EFI’s ESP. ESP from EFI™ is a full service, comprehensive program designed to fuel the success
of your business by providing response based service.
• The cost of parts (non-consumable), labor (business hour) and travel fees
• Two preventative maintenance visits per year
• Annual jet-pack exchanges per color channel; additional discounted heads available as needed
• Coverage for Fiery® XF, including all software updates and upgrades, as well as telephone and email support during business hours with targeted response and resolutions times
Other plans to choose from
Parts Discount
• Onsite response time of five business days
• Does not include the cost of parts (non-consumable), labor (business hour) and travel fees. Non-consumable parts available at a discount. Labor: $200/hour business hours; $300/hour for overtime.
• Priority phone support Monday – Friday, 8:00 a.m. – 5:00 p.m. EST (no phone support on weekends or holidays)
Time & Materials (T&M)
• Onsite response time greater than five business days
• Does not include the cost of parts (non-consumable), labor (business hour) and travel fees. Non-consumable parts available at list price. Labor: $250/hour business hours; $375/hour for overtime.
• Priority phone support Monday – Friday, 8:00 a.m. – 5:00 p.m. EST (no phone support on weekends or holidays)
Nothing herein should be construed as a warranty in addition to the express warranty statement provided with EFI products and services.
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EFI fuels success.From Fiery to superwide inkjet, from the lowest cost per label to the most automated business processes, EFI has everything your company needs to succeed. Visit www.efi.com or call 650-357-3500 for more information.