Bdc templates training regional v1

10th May 2013

TEMPLATES TO GO!

AGENDA

2

• Track Records. Case Studies. Client

Testimonials.

• The Colliers Asia Pitch Process.

• Customisation thresholds for departments.

• Resources: Where to find them. What are the

must-haves. Brand guidelines

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TRACK RECORDS

CASE STUDIES

CLIENT TESTIMONIALS

TRACK RECORDS

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• Track Record Templates now

available on share point.

• Note the different skyline for

each division. All skylines have

been updated for each

Division’s templates.

• Amount transacted to be in

both USD and SGD.

• Track Records to be updated

by 27 May 2013 (Monday).

CASE STUDIES

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Case Studies to be updated on the Colliers

site: MAKE YOUR CASE

Case studies to be updated by 27th May

2013 (Monday).

https://casestudy.colliersasia.com/Pages/Search.aspx

CLIENT TESTIMONIALS

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• Client testimonials need to be

extracted in whichever format

they are in: Email, hard copy

letters etc.

• Upload them into the BDC

shared folder according to

Division.

• To be updated by 27th May

2013 (Monday)

Colliers Pitch Process

and Customisation

Threshold

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COLLIERS PITCH PROCESS

Inform the local Business Development Centre (BDC)//BD Rep

1. Inform

2. Form Submission Team

3. Seek to understand Internal Meeting

4. Client MeetingSeek to understand

5. Writing the submission

6. Peer review

7. DebriefInternal Session

FEE THRESHOLD FOR CUSTOMISATION

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DIVISION Threshold for Customisation (In country’s currency or USD)

Project Management >

Industrial (Project & Sales/Project & Leasing)

>

Retail Services >

Office Service >

Real Estate Management >

Facilities Management >

Auctions >

Valuations >

Plant & Machinery >

Investments >

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RESOURCES:• WHERE TO FIND

THEM.• WHAT ARE THE

MUST-HAVES.• BRAND GUIDELINES

1. Go to: http://dashboard.colliers-asia.com/

2. Click on ‘ Marketing & Communications’

RESOURCES: WHERE TO FIND

RESOURCES: WHERE TO FIND

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3. Click on ‘Business Development’

4. All available BD Template Folders

PRESENTATIONS: Know your covers!

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INDUSTRIAL SERVICES INVESTMENT SERVICES

OFFICE SERVICES PLANT & MACHINERY PROJECT MANAGEMENT

FACILITIES MANAGEMENT

PRESENTATIONS: Know your covers!

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REAL ESTATE MANAGEMENT RESIDENTIAL SERVICES RETAIL SERVICES

VALUATIONS

MUST HAVES FOR EACH PRESENTATION

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ABOUT COLLIERS STATISTICS PAGES

COLLIERS INTERNATIONAL

Page 1

COLLIERS ASIA

Page 2 Page 3

MUST HAVES FOR EACH PRESENTATION

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DIVISIONAL STATISTICAL INFORMATION

• To be filled in and updated by specific Divisions.

• Can be tailored to suit specific clients.

MUST HAVES FOR EACH PRESENTATION

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3 X 3s ACCELERATORS

PROPOSALS

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MUST HAVES FOR ALL PROPOSALS

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PROPOSALS

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Must haves for all Proposal Content

S.W.O.T. Analysis

STRENGTHS

Located in the developing XXXXXX development region that is in close proximity to Singapore

WEAKNESSES

Leasehold tenure of years whereas most XXXX properties are freehold in

OPPORTUNITIES High property prices in

Singapore and governmental curbs on investment property pushing investors to look out of Singapore.

THREATS

The unsustainable success of the XXXXX region affecting property values  

PROPOSALS

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Must haves for all Proposal Content

GAP Analysis

CURRENT SITUATION DESIRED SITUATION

Existing Managing Agent mostly meeting, but not exceeding, owner / occupier expectations  Lack of customer service with missed opportunity to strengthen tenant relations and maintain meaningful dialogue with occupiers On-site Managing Agent team operating as a stand-alone unit with limited HQ support and little focus on ensuring the asset’s future viability

Experienced and proficient Managing Agent team to deliver value via strategic and tactical management of the asset Engaging tenant relations programme and a team that takes advantage of building strong rapport with tenants at every opportunity  Efficient processes in place with adequate HQ support providing a “second set of eyes”, assisting <LOCATION> build its brand and maintain its competitiveness

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PROPOSALS

Must haves for all Proposal ContentWhy Colliers? A Summary of the 3 X 3s.

BRAND GUIDELINES - COLOURS

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ColliersLight BlueR:0G: 147B: 208

ColliersDark BlueR:0G: 70B: 127

ColliersYellowR:255G: 196B: 37

ColliersRedR:238G: 49B: 36

ColliersDark GreyR: 75G: 75B: 75

Do not deviate from these colours

Primary Corporate Colours

BRAND GUIDELINE - FONTS

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Font Colours: Presentations

For presentations, the primary font colours for content and headers is Colliers Dark Grey

ValuesR: 75 G: 75 B: 75

Heading: Font size 28

Subheading: Font size 20

Content: Font size <18

BRAND GUIDELINE - FONTS

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Font Colours: Proposals

Section headerFont: Arial, BoldFont size :12All Caps.Colour: Colliers Dark BlueSection Sub Header

Font: Arial, BoldFont size: 11All Caps.Colour: Colliers Light Blue

Body TextFont: ArialFont size: 10Sentence CasingColour: Colliers Dark Grey

More information on these can be found in the visual guidelinesavailable in the Marketing Hub.

Disclaimer: This presentation and the calculations shown herein have been prepared by The Colliers International as a guide only. Any interested party seeking to rely on the contents should undertake its own inquiries as to the accuracy of the information. Colliers International does not guarantee, warrant the accuracy or represent the information contained in this document and excludes unequivocally all inferred and implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damage arising there from including any loss of profits, business or anticipated savings.

Colliers International (Singapore) Pte Ltd1 Raffles Place#45-00 One Raffles PlaceSingapore 048616CEA Licence No. L3004691J 25

Q & A

Thank you!