BCPP6e_TB_Ch16

Chapter 16—Interviewing and Following Up

DIFFICULTY (DIF) TYPE OTHER CODES5 = Most difficult Ap: Application question ANS: Answer3 = Average difficulty Con: Conceptual question REF: Page Reference1 = Least difficult Def: Definition OBJ: Chapter Objective

NOT: Note (feedback/explanations)AAC: AACSB Competencies

MULTIPLE CHOICE

1. For a job candidate, the job interview is an opportunity toa. convince the employer of your potential and expand on information in your résumé.b. find out more about the job and whether it suits your career goals.c. learn more about the company to decide whether you would fit into the company culture.d. do all of these.

ANS: D DIF: 3 REF: p. 502 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT A-D:A job interview is an opportunity to do all of these.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

2. Which of the following does an employer try to do during the job interview?a. See what drives and motivates the job candidateb. Find out who can be hired for the lowest possible starting salaryc. Frighten the job candidated. Become good friends with the job candidate

ANS: A DIF: 3 REF: p. 502 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT A-D:During a job interview, an employer tries to determine what drives and motivates the job candidate.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

3. Sophia wants to be prepared for a possible telephone screening interview. What is the best advice you can give her?a. Inform your children that they must answer the phone promptly to avoid missing any job

calls.b. Using voice mail to screen calls is considered rude, so answer the phone every time it rings.c. If caught off guard by a call, ask whether you can call back in a few minutes.d. Don’t take notes until after the call because doing so during the call may be distracting.

ANS: C DIF: 5 REF: p. 502 OBJ: 16-1 TYPE: ApTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT:a. Prevent children from answering the phone during your job search.b. Consider using voice mail to screen calls so that you can be in control when you return a

prospective employer’s call.c. If you are caught off guard by a call, ask whether you can call back in a few minutes to give

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470 UNIT 5 Communicating for Employment

yourself time to organize your materials.d. Take good notes during the phone conversation.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

4. Which of the following statements about screening interviews is most accurate?a. Remember that a screening interview is not as important as a face-to-face interview, so you

can relax during it.b. Employers use screening interviews to eliminating job candidates who fail to meet minimum

requirements.c. Most screening interviews take place during job fairs and on college campuses.d. Screening interviews are not widely used because they are time-consuming and costly.

ANS: B DIF: 3 REF: p. 502 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT:a. Screening interviews are just as important as face-to-face interviews because they are the

first hurdle in landing a job. If you fail the screening interview, you won’t get a second chance.

b. Companies use screening interviews to eliminate less qualified candidates before scheduling face-to-face interviews.

c. Most screening interviews take place on the telephone.d. Screening interviews save a company time and money.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

5. Fabrizio was interviewed by a team of five people for a marketing position. What type of hiring/placement interview is this?a. Panel interviewb. Group interviewc. Stress interviewd. Sequential interview

ANS: A DIF: 5 REF: p. 503 OBJ: 16-1 TYPE: ApTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT A-D:Fabrizio took part in a panel interview, which is conducted by a team of people who will be the candidate’s supervisor and colleagues.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

6. Wi Fi Internet Connections, Inc., is interviewing several candidates for a leadership position that requires strong communication skills. What form of interview will they most likely use to interview for this position?a. A one-on-one interview conducted by the human resources directorb. A stress interview conducted by the head of the programming divisionc. A computer screening interview to test the applicants’ programming skillsd. A group interview in which the company interviews several candidates at the same time

ANS: D DIF: 5 REF: p. 503 OBJ: 16-1 TYPE: ApTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT A-D:Wi Fi Internet Connections, Inc., will most likely use a group interview, which is a common form

CHAPTER 16 Interviewing and Following Up471

of interview used to measure leadership skills and communication styles.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

7. What is the most common type of hiring/placement interview?a. Sequential interviewsb. Panel interviewsc. One-on-one interviewsd. Group interviews

ANS: C DIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT A-D:One-on-one interviews are the most common type of hiring/placement interviews.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

8. One of the most important steps in effective interviewing isa. printing multiple copies of your résumé to take to the interview with you.b. gathering detailed information about the prospective employer.c. practicing your handshake.d. purchasing an expensive, designer interview suit.

ANS: B DIF: 3 REF: p. 503 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT A-D:One of the most important steps in effective interviewing is gathering detailed information about a prospective candidate. Recruiters are impressed by candidates who have done their homework.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

9. Daniel has an interview with a large company in a nearby city. What information should he find out about the company before his interview?a. The company’s mission and goalsb. The company’s customers and competitorsc. The management structure and names of leadersd. Daniel should find out all of this information about the prospective employer.

ANS: D DIF: 5 REF: p. 503 OBJ: 16-2 TYPE: ApTOP: Before the InterviewNOT A-D:Daniel should find out all of these things. In addition, he should learn about the company’s size, number of employees, culture, reputation in the community, financial condition, future plans, strengths, and weaknesses.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

10. Probably the best source of inside information about a company isa. company employees.b. the local Chamber of Commerce.c. the Better Business Bureau.d. Wikipedia.


ANS: A DIF: 3 REF: p. 504 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT A-D:Company employees are probably the best source of inside information.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

11. Before Richa’s job interview, she wants to get the most realistic picture of the company’s day-to-day culture. What should she do?a. Read news articles about the companyb. Review the information on the company’s Web sitec. Read employees’ blogsd. Hang out in the employee parking lot

ANS: C DIF: 5 REF: p. 504 OBJ: 16-2 TYPE: ApTOP: Before the InterviewNOT A-D:Many job seekers find that they can get a more realistic picture of a company’s day-to-day culture by reading blogs than they would by reading news articles or company Web site information.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC Tier 1—Technology; Tier 2—Communication evolutionAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

12. Effective interview preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, anda. informing your current employer of your plans.b. preparing success stories.c. writing a resignation letter to your current supervisor.d. purchasing a gift for the interviewer.

ANS: B DIF: 3 REF: pp. 504-505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT A-D:When preparing for the interview, you should practice answering possible questions, prepare explanations of problem areas, select professional attire, and prepare success stories. Other appropriate preparation techniques include cleaning up digital dirt, gathering the items you will take to the interview, and studying the job description.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

13. You are trying to decide what to wear to a job interview. What should you do?a. Buy the most expensive suit you can afford so that you can make a good impression.b. Call the company to find out how employees dress, and dress the same to look as if you fit

in.c. Dress professionally, regardless of how company employees dress.d. Don’t worry about what you wear; it is what you say during the interview that counts.

ANS: C DIF: 3 REF: p. 505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT A-D:What you wear will have a big impact on how you’re perceived. You should dress professionally so that you look qualified, competent, and successful.


AAC: Tier 1—Communication; Tier 2—PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

14. Kevin is preparing several success stories prior to his job interview for a sales representative position. Which of the following scenarios would result in the best success story for this position?a. A story about a lemonade stand that Kevin ran when he was a childb. A story about working as part of a team in college to prepare a classroom presentation about

a company’s historyc. A story about volunteering for a local food bank over the holidaysd. A story about developing a new sales technique that increased his customer sales by 30

percent over a six-month period

ANS: D DIF: 5 REF: p. 504 OBJ: 16-2 TYPE: ApTOP: Before the InterviewNOT A-D:The best success stories are specific examples of your educational and work-related experience that demonstrate your qualifications for the position. These stories should incorporate numbers whenever possible.AAC: Tier 1—Communication; Tier 2—Purpose, Rhetorical considerationsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

15. Which of the following will most likely create a negative impression on the interviewer?a. Arriving about five minutes early for the interviewb. Initiating a handshake with the interviewerc. Waiting for the interviewer to offer you a seatd. Leaving your cell phone on

ANS: D DIF: 3 REF: pp. 506-508 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOTa. You should arrive no more than five to ten minutes early for an interview.b. Don’t be afraid to initiate a handshake with the interviewer.c. Wait for the interviewer to offer you a chair.d. Your cell phone should be turned off during an interview.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

16. Which of the following statements about nonverbal messages during an interview is most accurate?a. Sit erect, leaning forward slightly, to show interest and confidence.b. Change positions often and gesture frequently to show high energy.c. Lean forward and rest your arms on the desk or table to indicate control.d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.

ANS: A DIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOTa. Sit erect, leaning forward slightly, to show that you’re interested and confident.b. Gestures should be used as needed, but don’t overdo it.c. Keep your hands, arms, and elbows to yourself; don’t lean on a desk.d. Don’t slouch in your chair.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, Audience


AAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

17. What is the best advice for answering interview questions?a. Use the interviewer’s name and title every time you answer a question to show respect.b. To be concise, answer questions with a simple yes or no whenever possible.c. To make yourself look human, reveal weaknesses in some of your answers.d. Clarify vague questions when necessary.

ANS: D DIF: 5 REF: p. 506 OBJ: 16-3 TYPE: ApTOP: During the InterviewNOTa. Use the interviewer’s name and title from time to time when you answer, but don’t overuse

this technique.b. Avoid answering questions with a simple “yes” or “no”; elaborate on your answers to better

sell yourself.c. Don’t reveal weaknesses, even if you think they make you look humand. During the interview it may be necessary to occasionally refocus and clarify vague

questions.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

18. During the job interview,a. don’t criticize anyone or anything.b. ask whether vacation and benefits are generally offered to an individual in this position.c. find out what products and services the company provides.d. bring a friend or family member along to support you.

ANS: A DIF: 3 REF: p. 508 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT:a. Don’t criticize your previous employer, supervisors, colleagues, or job.b. Don’t ask about vacations and benefits during the first interview.c. Find out what products and services the company provides before the interview.d. Don’t bring a friend or relative with you to the interview.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

19. If an interviewer says Tell me about yourself, what is the best way to respond?a. Give the interviewer a brief chronological history, beginning with when and where you were

born.b. Briefly discuss educational, professional, or business-related strengths.c. Provide a few personal or humorous references to get the interview started positively.d. Tell several success stories, making sure to fill at least ten minutes of interview time.

ANS: B DIF: 5 REF: p. 508 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:Keep the answer short (one to two minutes); promote yourself by sticking to educational professional, or business-related strengths.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion


20. If an interviewer asks Why do you want to work for us?, you shoulda. briefly summarize problems at your current job that require you to change employers.b. show that you understand the company and its culture.c. explain that as a recent graduate you want to work for any company that needs a person with

your skills and background.d. simply tell the truth about your reason for seeking this job; for example, you are unemployed,

you just graduated, you need better benefits, or you have bills to pay.

ANS: B DIF: 5 REF: p. 509 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:This interview question is used to gauge your interest. The interviewer wants to understand your motivation to work in this particular position with this organization. To effectively answer this question, you should show what you know about the company and how your goals match its point of view.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

21. What is the best answer to the interview question Why do you want to work for us?a. Because I heard that you pay really well and offer a solid benefits package.b. I’m broke and I really need a job so that I can pay my bills and support my children.c. Everyone says that you treat your employees really well and provide a laid-back work

environment.d. Your high-quality products and your commitment to our community are impressive, and I

would like to be a part of helping you meet your goals.

ANS: D DIF: 5 REF: p. 509 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT:a. This answer is too focused on the interviewee’s needs.b. This answer sounds too desperate.c. This answer is too focused on the interviewee’s needs.d. This answer is focused on the company and shows that you did your research. AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

22. How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?a. Admit that you are less qualified to show that you’re honest, but stress that you will work

more cheaply than applicants with more experience or training.b. Show your confidence in your own ability by stressing strengths such as your openness to

new ideas and knowledge of the latest methods and equipment.c. Identify a major weakness and describe how you are correcting it; this will prove to the

interviewer your strong work ethic and determination.d. Don’t answer the question because it is clear that you’re not going to get the job.

ANS: B DIF: 5 REF: p. 509 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:Employers often hire applicants who present themselves well instead of hiring others with better credentials. Therefore, in responding to this question, confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, Audience


AAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

23. Which of these responses is the best answer to the question, Where do you see yourself in your career five years from now?a. I see myself in your job is the best because this response shows a good sense of humor.b. I see myself as the president of this company is the best because this response shows

ambition.c. I hope to be running my own business is the best because this response shows self-motivation.d. As a member of your team, I will have grown and learned enough to advance to a position in

management is the best because this response shows that you want to grow with the organization.

ANS: D DIF: 5 REF: p. 510 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:The interviewer who asks this question wants to see whether you are goal oriented and whether your goals are realistic. Respond to questions about the future by showing ambition and interest in succeeding with this company. The best example of this is “As a member of your team, I will have grown and learned enough to advance to a position in management.”AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

24. If a job interviewer asks a question about a weakness or a negative point,a. reply that you have no weaknesses at all because this response proves you have only

strengths to offer.b. be completely honest with the interviewer and talk about the employment weakness you are

most concerned about.c. mention a previous weakness and how you have corrected it or have learned from it.d. say that you don’t think you have one, but a picky supervisor once noted that you were

sometimes a couple minutes late to work.

ANS: C DIF: 3 REF: p. 510 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT A-D:Answer any questions about a weakness or negative point briefly, or try to turn it into a positive selling point. Do not get defensive.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

25. Which of the following is not an effective response if you’re asked how much money you are looking for?a. Ask to defer the discussion of salary until a job offer is made.b. Reply that you need to know more about the position before you can discuss salary

requirements.c. Cite a reasonable salary range based on careful research.d. Say that any salary is fine with you.

ANS: D DIF: 3 REF: pp. 511-512 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT A-D:It is effective to ask to defer the discussion until a job is offered, to cite a salary range based on research, or to reply that you need more information before discussing salary. Saying that any salary is fine with you will make you sound desperate and could hurt you during salary


negotiations.

AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

26. Which of the following is an example of a situational interview question?a. If you were aware that a coworker was submitting false data, what would you do?b. What is your ideal work environment?c. What do you predict for the future of our industry?d. Tell me about a time that you dealt with confidential information.

ANS: A DIF: 5 REF: p. 512 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:Situational questions describe a hypothetical situation and ask how you would handle it: “If you were aware that a coworker was submitting false data, what would you do?”AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

27. Which of the following is an example of a behavioral interview question?a. Who in your life has most inspired you and why?b. An irate customer is demanding her money back. How would you handle the situation?c. Tell me about a time when you solved a difficult problem.d. Describe your ideal work environment.

ANS: C DIF: 5 REF: p. 512 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:Behavioral questions require the interviewee to tell stories: “Tell me about a time when you solved a difficult problem.”AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

28. If the interviewer begins a question with Tell me about a time when you . . . , you shoulda. recognize that this is a trick question and tactfully refuse to answer.b. describe a situation or task, tell what action you took, and emphasize a positive result.c. politely explain that you have never experienced such a situation.d. make up any answer and wish that you had been better prepared.

ANS: B DIF: 5 REF: p. 512 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:This is a behavioral question but it is not a trick. Be prepared with the STAR technique: describe a situation or task, tell what action you took, and emphasize a positive result.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

29. The interviewer says, Describe a time when you worked successfully as a member of a team. Which of the following is the best way to respond?a. Reply that you have worked successfully as a team member so many times that no particular


instance stands out.b. Say that you enjoy teamwork such as group problem solving, but that you also work well

independently.c. Tell a success story about a group project, how you contributed, and what the results were.

d. List the names of the work teams on which you have been a member and stress that all of these teams have been successful.

ANS: C DIF: 5 REF: p. 513 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:You should respond with a success story that offers a specific example of your teamwork skills. By preparing success stories in advance, you will handle this type of interview question effectively.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

30. What is the most effective way to handle an illegal or inappropriate question during an interview?a. Refuse to answer the question because it is your legal right to do so.b. If you find the question harmless and you want the job, go ahead and answer it.c. Inform the interviewer that the question is illegal and threaten a lawsuit.d. Storm out of the room in anger; after all, you wouldn’t want to work for a company with

such low ethics.

ANS: B DIF: 5 REF: p. 513 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT A-D:If you find the question harmless and if you want the job, go ahead and answer the question.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC Tier 1—Ethics; Tier 2—Personal, corporate, legal, ethical responsibilitiesAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

31. If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response?a. Who would be my immediate supervisor?b. When do you expect to make a decision?c. No, I have no questions at this time.d. May I have a tour of the facilities?

ANS: C DIF: 5 REF: pp. 514-515 OBJ: 16-5 TYPE: ApTOP: Closing the InterviewNOT:a. This is an appropriate question to ask at the end of an interview.b. This is an appropriate question to ask at the end of an interview.c. When an interviewer asks if you have any questions, the worst thing you can do is to say

“No” because it suggests that you’re not interested in the position.d. This is an appropriate question to ask at the end of an interview.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

32. How should you close an interview?a. Briefly review your strengths, thank the interview, and ask what the next step will be.b. Be confident and say, This job sounds great! When do I start work?


c. Ask about salary and benefits.d. Invite the interviewer to lunch to show your appreciation.

ANS: A DIF: 5 REF: p. 515 OBJ: 16-5 TYPE: ApTOP: Closing the InterviewNOT A-D:End your interview by thanking the interviewer, reviewing your strengths for the position, and asking what action will follow.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion, Timing

33. What should you do after the interview?a. Write a thank-you letter immediately.b. Wait a few days to see if you hear from the employer; if not, write a thank-you letter.c. Call the interviewer to thank him or her.d. Send the interviewer flowers.

ANS: A DIF: 3 REF: p. 515 OBJ: 16-6 TYPE: ConTOP: After the InterviewNOT A-D:After the interview immediately write a letter thanking the interviewer for a pleasant and enlightening discussion.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerations, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion, Timing

34. Select the best statement to include in the interview follow-up letter.a. Thank you for taking the time to interview me.b. I enjoyed interviewing with your company for the available position.c. Talking with you on Tuesday, April 25, about the marketing associate position was both

informative and interesting.d. I really hope that I hear from you soon.

ANS: C DIF: 5 REF: p. 515 OBJ: 16-6 TYPE: ApTOP: After the InterviewNOT:a. Avoid worn out statements such as this.b. This statement is vague and sounds as if it comes from a form letter.c. This statement is effective because it is confident and specific.d. This statement lacks confidence.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerationsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

35. After writing a follow-up letter to thank your interviewer, your next step should bea. alerting your references that they may be contacted.b. sending a small gift to the receptionist to show your appreciation.c. calling the company’s human resources department to learn more about your competitors for

the available position.d. waiting at least one month for a call of acceptance or rejection.

ANS: A DIF: 5 REF: p. 515 OBJ: 16-6 TYPE: ApTOP: After the InterviewNOT A-D:a. Once you’ve thanked the interviewer, you should alert your references that the employer may


contact them.b. Sending gifts after an interview is not appropriate.c. Calling the human resources to learn about your competitors is not appropriate.d. Sitting around and waiting for a month is not appropriate.

AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerationsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

36. Mahmoud made a follow-up call to his interviewer five days after the interview. Several weeks later, Mahmoud has still not heard from the employer. What action should Mahmoud take now?a. Assume that no decision has been made yet and that a call could come soon.b. Send the interviewer a rejection follow-up letter.c. Show his frustration and determination by calling the employer at least once or twice a day

for the next two weeks.d. Assume that he didn’t get the job and continue his job search.

ANS: D DIF: 5 REF: p. 517 OBJ: 16-6 TYPE: ApTOP: After the InterviewNOT:Since Mahmoud made his follow-up call and has heard nothing further for several weeks, he should assume that he didn’t get the job and should continue his job search.AAC: Tier 1—Communication; Tier 2—Patterns, Rhetorical considerationsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion, Timing

37. When filling out a job application, do all but which of the following?a. Look over all questions before starting.b. Leave any unrelated questions blank.c. Be prepared to answer salary-related questions.d. Print your answers if your handwriting is poor.

ANS: B DIF: 3 REF: pp. 517-518 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT:a. If possible, look over all questions before starting.b. Answer all questions. Write “Not applicable” (“N.A.”) if appropriate.c. You may be asked what you earned in previous positions or what salary you expect;

therefore, you should be prepared.d. Fill out the form neatly, printing if your handwriting is poor.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

38. If you didn’t get a position that you really wanted, what should you do?a. Send a rejection follow-up letter that says you’re disappointed but still interested.b. Write a negative letter about the company to the editor of your local newspaper.c. Nothing. Contacting the employer again will make you look desperate.d. Call the employer at least once or twice a week for the next two months to see whether a

position is available.

ANS: A DIF: 3 REF: p. 519 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT A-D:If you didn’t get the job and you think it was perfect for you, don’t give up. Employment specialists encourage applicants to respond to a rejection. It’s okay to admit you’re disappointed. Be sure to add that you’re still interested and will contact them again in a month in case a job


opens up. Then follow through for a couple of months—but don’t overdo it.AAC: Tier 1—Communication; Tier 2—Patterns, Audience, Syn./asyn. choiceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion, Timing

39. Joanna has just been offered and accepted a full-time position over the phone. What is the best thing for her to do now?a. Nothing until she shows up the first day of work.b. Write a job acceptance letter to confirm the details and formalize the acceptance.c. Send her new boss a gift to show her appreciation.d. Show up for several days before her official start date to show her eagerness.

ANS: B DIF: 5 REF: p. 520 OBJ: 16-7 TYPE: ApTOP: Other Employment Documents and Follow-Up MessagesNOT A-D:Joanna should write a job acceptance letter to confirm the details and formalize the acceptance.AAC: Tier 1—Communication; Tier 2—Patterns, Audience, Syn./asyn. choiceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion, Timing

40. When writing a resignation letter to notify your employer of your intentions, you shoulda. allow more than the standard two-week notice if you have a high or responsible position

within the company.b. offer thanks and end with a forward-looking statement.c. remind the employer of your contributions.d. do all of the above.

ANS: D DIF: 3 REF: p. 520 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT A-D:A resignation letter does all of these. Additionally, your letter may include an offer of assistance to prepare for your departure and a confirmation of the exact date of resignation.AAC: Tier 1—Communication; Tier 2—Patterns, Audience, Syn./asyn. choiceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion, Timing

TRUE/FALSE

1. Most screening interviews take place on the telephone.

ANS: T DIF: 3 REF: p. 502 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Although some screening interviews are conducted during job fairs or on campuses, most screening interviews take place on the telephone.AAC: Tier 1—Communication; Tier 2—Patterns, Audience, Syn./asyn. choiceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

2. The most common type of hiring/placement interview is the sequential interview.

ANS: F DIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: The most common type of hiring/placement interview is the one-on-one interview.AAC: Tier 1—Communication; Tier 2—Patterns, Audience


AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

3. Hiring managers tend to ask more general questions during one-on-one interviews than do representatives from human resources.

ANS: F DIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: If the interviewer in a one-on-one interview is the hiring manager, questions will be more specific and job related. Representatives from human resources tend to ask more general questions.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

4. A company has decided to interview several candidates for the same position at the same time in order to judge their leadership skills. This is an example of a group interview.

ANS: T DIF: 5 REF: p. 503 OBJ: 16-1 TYPE: ApTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Group interviews occur when a company interviews several candidates for the same position at the same time. Some employers use this technique to measure leadership skills and communication styles.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

5. Chad is being interviewed by a panel of three interviewers. When answering questions, he should maintain contact only with the person who asks the question.

ANS: F DIF: 5 REF: p. 503 OBJ: 16-1 TYPE: ApTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: In answering questions during a panel interview, keep eye contact with the questioner as well as the other panel members.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

6. The best way to answer questions in a stress interview is with a rapid-fire approach that demonstrates your ability to “shoot from the hip.”

ANS: F DIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Stress interviews test your reactions during nerve-racking situations. The best way to respond to stress questions is to remain calm and give carefully considered answers.AAC: Tier 1—Communication; Tier 2—Patterns, Audience, Rhetorical considerationsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

7. If you have sent out only one job application or résumé, you must consider yourself an active job seeker.

ANS: T DIF: 3 REF: p. 503 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: Once you have sent out at least one résumé or filled out at least one job application, you must consider yourself an active job seeker.AAC: Tier 1—Communication; Tier 2—Patterns, Audience



8. One of the most important steps in effective interviewing is researching the target company.

ANS: T DIF: 3 REF: p. 503 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: One of the most important steps in effective interviewing is gathering detailed information about a prospective employer.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

9. One benefit of researching a company before an interview is that you may uncover information that convinces you that you would not want to work for the company.

ANS: T DIF: 3 REF: p. 504 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: In learning about a company, you may uncover information that convinces you that this is not the company for you.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

10. Don’t worry about what information is available about you online because this information is irrelevant to the job search.

ANS: F DIF: 3 REF: pp. 504-505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: Many companies that recruit on college campuses are now using Google and Yahoo to screen applicants; therefore, it’s important to clean up any “digital dirt” before your job search.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC Tier 1—Technology; Tier 2—Communication evolutionAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

11. Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview.

ANS: T DIF: 3 REF: p. 504 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: One of the best ways to prepare is itemizing your strengths because you can practice relating those strengths to kinds of questions frequently asked in interviews.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing, Consequences

12. Although you want to emphasize your strengths in an interview, you must expect to explain any problem areas on your résumé.

ANS: T DIF: 3 REF: p. 505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: If you have problem areas in your résumé, you must be prepared to answer questions about them positively and truthfully.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing, Consequences


13. When deciding what to wear to a job interview, find out what employees wear to work so that you can dress similarly.

ANS: F DIF: 3 REF: p. 505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: Even if some employees in the organization dress casually, you should dress professionally so that you look qualified, competent, and successful.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Consequences

14. The only person you need to impress during the interview process is the interviewer.

ANS: F DIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: You are being judged not only by the interviewer but by the receptionist and everyone else who might see you before and after the interview.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Consequences, Conclusion

15. Avoid smiling during an interview because doing so may make you look immature and unprofessional.

ANS: F DIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: Smile enough during the interview to convey a positive attitude.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

16. To show your interviewer how successful you are, leave your cell phone on during the job interview.

ANS: F DIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: Turn off your cell phone to avoid the embarrassment of having it ring during the interview.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

17. Initiating a handshake when you meet your interviewer exhibits professionalism and confidence.

ANS: T DIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: Don’t be afraid to initiate a handshake. Doing so exhibits professionalism and confidence.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

18. Always aim your answers at the key characteristics interviewers seek, including expertise, motivation, and interpersonal skills.

ANS: T DIF: 3 REF: p. 507 OBJ: 16-3 TYPE: ConTOP: During the Interview


NOT: Always aim your answers at the key characteristics interviewers seek: expertise and competence, motivation, interpersonal skills, decision-making skills, enthusiasm for the job, and a pleasing personality.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion


19. Because all interviews are different, it is impossible to anticipate questions and prepare answers effectively.

ANS: F DIF: 3 REF: p. 507 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: It is possible to practice responses to the most frequently asked interview questions.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

20. If you feel extremely nervous about a job interview, bring a friend or relative along with you to help put you at ease.

ANS: F DIF: 3 REF: p. 508 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: Don’t bring a friend or relative with you to the interview.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Timing, Conclusion

21. During an interview it is appropriate to talk negatively about previous employers since doing so will show that you are honest.

ANS: F DIF: 3 REF: p. 508 OBJ: 16-3 TYPE: ConTOP: During the InterviewerNOT: Avoid making any negative comments about previous employers.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

22. Because all interviews are different, it is impossible to anticipate questions and prepare answers effectively.

ANS: F DIF: 3 REF: p. 506 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: You can anticipate a large percentage of questions that will be asked before you ever walk into an interview room.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Timing, Conclusion

23. When asked about your greatest strengths, include success stories to back up your response.

ANS: T DIF: 3 REF: p. 508 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: When asked about your greatest strengths, tell success stories and give examples that illustrate these qualities.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

24. Employers often hire people who present themselves well instead of others with better credentials.

ANS: T DIF: 3 REF: p. 509 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: Employers often hire people who present themselves well instead of others with better credentials; therefore, when answering questions, emphasize your personal strengths that could


be an advantage to the employer.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

25. When asked about your plans for the future, discuss both personal and professional goals.

ANS: F DIF: 3 REF: p. 510 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: Keep your answer focused on education and professional goals, not personal goals.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

26. Nearly all salaries are negotiable, depending on your qualifications.

ANS: T DIF: 3 REF: p. 511 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: Nearly all salaries are negotiable, depending on your qualifications.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

27. When asked about your salary expectations, be sure to give a specific dollar-per-hour amount.

ANS: F DIF: 3 REF: pp. 511-512 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: It’s best to know the typical salary range in an annual dollar amount for the target position.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

28. During salary negotiations, let the employer make the first salary offer.

ANS: T DIF: 3 REF: p. 511 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: The employer should make the first salary offer during salary negotiations.AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing

29. Describe a time when you had to analyze information and make a recommendation is an example of a situational interview question.

ANS: F DIF: 5 REF: p. 512 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT: “Describe a time when you had to analyze information and make a recommendation” is an example of a behavioral interview question.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

30. When answering behavioral interview questions, use the STAR storytelling technique.

ANS: T DIF: 3 REF: p. 512 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: Use the STAR storytelling technique when answering behavioral questions. Ask yourself, what the Situation or Task was, what Action you took, and what the Results were.AAC: Tier 1—Communication; Tier 2—Patterns



31. If you are asked an inappropriate question during an interview, it is best to refuse to answer it.

ANS: F DIF: 3 REF: p. 513 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: You should never refuse to answer a question; instead, try to deflect the question tactfully or try to determine the reason behind it.AAC: Tier 1—Communication; Tier 2—PatternsAAC Tier 1—Ethics; Tier 2—Personal, corporate, legal, ethical responsibilitiesAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

32. What is your native language? is an example of an inappropriate question.

ANS: T DIF: 3 REF: p. 513 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: “What is your native language?” is an example of an inappropriate question because it is related to the interviewee’s national origin.AAC: Tier 1—Communication; Tier 2—PatternsAAC Tier 1—Ethics; Tier 2—Personal, corporate, legal, ethical responsibilitiesAAC Tier 1—Diversity; Tier 2—Cultural imperativesAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

33. To be polite, always wait for the interviewer to ask you for questions before asking any.

ANS: F DIF: 3 REF: p. 514 OBJ: 16-5 TYPE: ConTOP: Closing the InterviewNOT: You don’t have to wait for the interviewer to ask you for questions. You can ask your own questions throughout the interview to learn more about the company and the position.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

34. Wait for the interviewer to signal the end of the interview.

ANS: T DIF: 3 REF: p. 515 OBJ: 16-5 TYPE: ConTOP: Closing the InterviewNOT: After you have asked your questions, the interviewer will signal the end of the interview.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

35. If you’ve been interviewed by more than one person, send one thank-you note for the group to the organization’s human resources department.

ANS: F DIF: 3 REF: p. 515 OBJ: 16-6 TYPE: ConTOP: After the InterviewNOT: If you have been interviewed by more than one person, send a separate letter to each interviewer.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

36. Provide recommenders with a copy of your résumé as well as details about the position, its requirements, and the recommendation deadline.


ANS: T DIF: 3 REF: p. 516 OBJ: 16-6 TYPE: ConTOP: After the InterviewNOT: Providing recommenders with as much information as possible will make it easier for them to write effective letters.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

37. After an interview, you should always wait for the interviewer to contact you first.

ANS: F DIF: 3 REF: p. 517 OBJ: 16-6 TYPE: ConTOP: After the InterviewNOT: If you don’t hear from the interviewer within five days (or at the specified time), call him or her.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

38. Writing a follow-up letter after turning down a job offer is unprofessional and unnecessary.

ANS: F DIF: 3 REF: p. 520 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: If you must turn down a job offer, show your professionalism by writing a sincere letter.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

39. Even if you discuss your resignation in person with your supervisor, it is a good idea to document your resignation with a formal letter.

ANS: T DIF: 3 REF: p. 520 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: Although you have discussed your resignation in person, you should document the resignation by writing a formal letter.AAC: Tier 1—Communication; Tier 2—Patterns, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

COMPLETION

1. During ______________ interviews, companies save time and money by eliminating less qualified candidates before scheduling face-to-face interviews.

ANS: screeningDIF: 3 REF: p. 502 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: During screening interviews, companies save time and money by eliminating less qualified candidates before scheduling face-to-face interviews.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing

2. In _______________ interviews, you can expect to sit down with a company representative and talk about the job and your qualifications.


ANS: one-on-oneDIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: In one-on-one interviews, you can expect to sit down with a company representative and talk about the job and your qualifications.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

3. _____________ interviews, where interviewers take turns asking questions, are usually conducted by people who will be your supervisors and colleagues.

ANS: PanelDIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Panel interviews, where interviewers take turns asking questions, are usually conducted by people who will be your supervisors and colleagues.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

4. __________ interviews occur when a company interviews several candidates for the same position at the same time.

ANS: GroupDIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Group interviews occur when a company interviews several candidates for the same position at the same time.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

5. ____________ interviews allow a candidate to meet with two or more interviewers on a one-on-one basis over the course of several hours or days.

ANS: SequentialDIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Sequential interviews allow a candidate to meet with two or more interviewers on a one-on-one basis over the course of several hours or days.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

6. ____________ interviews are meant to test your reactions during nerve-wracking situations.

ANS: StressDIF: 3 REF: p. 503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesNOT: Stress interviews are meant to test your reactions during nerve-wracking situations.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion


7. Before an interview prepare ___________ stories, which are specific examples of your educational and work-related experience that demonstrate your qualifications and achievements.

ANS: successDIF: 1 REF: p. 504 OBJ: 16-2 TYPE: DefTOP: Before the InterviewNOT: Before an interview prepare success stories, which are specific examples of your educational and work-related experience that demonstrate your qualifications and achievements.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing

8. Before an interview clean up any __________ dirt in case the company uses Google or Yahoo to screen applicants.

ANS: digitalDIF: 3 REF: p. 504-505 OBJ: 16-2 TYPE: ConTOP: Before the InterviewNOT: Before an interview clean up any digital dirt in case the company uses Google or Yahoo to screen applicants.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Technology; Tier 2—Communication evolutionAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

9. What comes out of your mouth and what is written on your résumé are not the only messages an interviewer receives from you. ______________ messages also create powerful impressions on people.

ANS: NonverbalDIF: 3 REF: p. 506 OBJ: 16-3 TYPE: ConTOP: During the InterviewNOT: What comes out of your mouth and what is written on your résumé are not the only messages an interviewer receives from you. Nonverbal messages also create powerful impressions on people.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

10. Why are you interested in this position? is an example of a question designed to gauge your ____________.

ANS: interestDIF: 5 REF: p. 509 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT: “Why are you interested in this position?” is an example of a question designed to gauge your interest.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

11. During _____________ negotiation, don’t inflate your current earnings just to get a higher offer.

ANS: salaryDIF: 3 REF: p. 511 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview Questions


NOT: During salary negotiation, don’t inflate your current earnings just to get a higher offer.AAC: Tier 1—Communication; Tier 2—PatternsAAC: Tier 1—Ethics; Tier 2—Ethics and moralsAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

12. ______________ questions help employers test your thought processes and logical thinking by giving you a hypothetical scenario and asking how you would handle it.

ANS: SituationalDIF: 3 REF: p. 512 OBJ: 16-4 TYPE: ConTOP: Answering Typical Interview QuestionsNOT: Situational questions help employers test your thought processes and logical thinking by giving you a hypothetical scenario and asking how you would handle it.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion

13. Prepare for __________ questions, such as Tell me about a time when you solved a difficult problem.

ANS: behavioralDIF: 5 REF: p. 512 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT: Prepare for behavioral questions, such as “Tell me about a time when you solved a difficult problem.”AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

14. Are you married? is an example of a(n) _______________ (or illegal) question.

ANS: inappropriateDIF: 5 REF: p. 513 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsNOT: “Are you married?” is an example of an inappropriate (or illegal) question,AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Ethics; Tier 2—Personal, corporate, legal, ethical responsibilitiesAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Conclusion

15. After a job interview you should always send a(n) _____________ letter, also called a follow-up letter.

ANS: thank-youDIF: 3 REF: p. 515 OBJ: 16-6 TYPE: ConTOP: After the InterviewNOT: After a job interview you should always send a thank-you letter, also called a follow-up letter.AAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

16. After your interview you should alert your references that they may be contacted by the employer. You might also have to request a letter of _____________ to be sent to the employer.

ANS: recommendationDIF: 3 REF: p. 515 OBJ: 16-6 TYPE: Con


TOP: After the InterviewNOT: After your interview you should alert your references that they may be contacted by the employer. You might also have to request a letter of recommendation to be sent to the employer.

AAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

17. Some employers require job candidates to fill out job _____________ forms instead of, or in addition to, submitting résumés.

ANS: applicationDIF: 3 REF: p. 517 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: Some employers require job candidates to fill out job application forms instead of, or in addition to, submitting résumés.AAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Timing

18. If you didn’t get the job and you think it was perfect for you, send a(n) ____________ follow-up letter.

ANS: rejectionDIF: 3 REF: p. 519 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: If you didn’t get the job and you think it was perfect for you, send a rejection follow-up letter.AAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

19. After you have accepted a position, it is a good idea to follow up with a(n) ___________ letter to confirm the details.

ANS: acceptanceDIF: 3 REF: p. 520 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: After you have accepted a position, it is a good idea to follow up with an acceptance letter to confirm the details.AAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

20. When you decide to leave your position, it is a good idea to write a formal ____________ letter to your supervisor.

ANS: resignationDIF: 3 REF: p. 520 OBJ: 16-7 TYPE: ConTOP: Other Employment Documents and Follow-Up MessagesNOT: When you decide to leave your position, it is a good idea to write a formal resignation letter to your supervisor.AAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing



ESSAY

1. Job applicants face a number of kinds of interviews that have different purposes. List and describe three of these interviews.

ANS: Student answers will vary but will include three of the following.

a) Screening interview: Screening interviews screen candidates to filter those who fail to meet minimum requirements.

b) One-on-one interviews: In one-on-one interviews, candidates sit down with a company representative to talk about the job and the candidate’s qualifications.

c) Panel interviews: Panel interviews are usually conducted by people who will be the candidate’s supervisors and colleagues. Usually seated around a table, interviewers take turns asking questions.

d) Group interviews: Group interviews occur when a company interviews several candidates for the same position at the same time.

e) Sequential interviews: Sequential interviews allow a candidate to meet with two or more interviewers on a one-on-one basis over the course of several hours or days.

f) Stress interviews: Stress interviews are meant to test a candidate’s reactions during nerve-wracking situations.

DIF: 3 REF: pp. 502-503 OBJ: 16-1 TYPE: ConTOP: The Job Interview: Understanding Its Importance, Purposes, and TypesAAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion, Timing

2. Assume that a friend has an important job interview next week and has come to you for advice. List and explain five tips you would give your friend for preparing before the job interview.

ANS: Student answers will vary but will include five of the following tips.

a) Research the target company: One of the most important steps in effective interviewing is gathering detailed information. Find out about the company’s mission and goals, size, number of employees, customers, competitors, culture, management structure and names of leaders, reputation in the community, financial condition, future plans, strengths, and weaknesses.

b) Prepare and practice: Study the job description or job listing. It can help you write a customized résumé and enable you to match your education, experience, and interests with the position.

c) Prepare success stories: To feel confident and to be able to sell your qualifications, prepare and practice success stories. These stories are specific examples of your educational and work-related experience that demonstrate your qualifications and achievements.

d) Practice answers to possible questions: Imagine the kinds of questions you may be asked and work out sample answers.


e) Clean up any digital dirt: Many companies that recruit on college campuses are now using Google and Yahoo to screen applicants. Check out your online presence to see if anything needs to be cleaned up.

f) Expect to explain problem areas on your résumé: Interviewers are certain to ask about problem areas on your résumé such as little or no experience, gaps in employment, or low grades. Decide how you will respond to related questions.

g) Decide how to dress: What you wear to a job interview still matters. Wear clothing that will make you look qualified, competent, and successful.

h) Gather items to bring: Decide what you should bring with you to the interview, and get everything ready the night before. Place everything in a businesslike briefcase to add that final professional touch to your look.

DIF: 5 REF: pp. 503-505 OBJ: 16-2 TYPE: ApTOP: Before the InterviewAAC: Tier 1—Communication; Tier 2—Patterns, PurposeAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Consequences, Conclusion, Timing

3. During a job interview it is important to send positive nonverbal messages. List and describe five suggestions for sending the right nonverbal messages during interviews.

ANS: Student answers will vary but will include five of the following suggestions.

a) Arrive on time: Arrive on time or five to ten minutes early. Don’t arrive late or too early.

b) Dress professionally: Wear clothing that will make you look qualified, competent, and successful.

c) Control your body movements: Keep your hands, arms, and elbows to yourself. Don’t lean on a desk. Keep your feet flat on the floor. Don’t cross your arms in front of you. Keep your hands out of your pockets.

d) Exhibit good posture: Sit erect, leaning forward slightly. Don’t slouch in your char; at the same time, don’t look too stiff or uncomfortable. Good posture demonstrates confidence and interest.

e) Practice appropriate eye contact: A direct eye gaze, at least in North America, suggests interest and trustworthiness. If you are being interviewed by a panel, remember to maintain eye contact with all interviewers.

f) Use gestures effectively: Nod to show agreement and interest. Gestures should be used as needed, but don’t overdo it.

g) Smile enough to convey a positive attitude: Have a friend give you honest feedback on whether you generally smile too much or not enough.

h) Listen attentively: Show the interviewer you are interested and attentive by listening carefully to the questions being asked. This will also help you answer questions appropriately.

i) Turn off your cell phone: Avoid the embarrassment of allowing your cell phone to ring during an interview. Turn it off or leave it at home.


j) Don’t chew gum: Chewing gum during an interview is distracting and unprofessional.

k) Sound enthusiastic and interested—but sincere: The tone of your voice has an enormous effect on the words you say. Avoid sounding bored, frustrated, or sarcastic during an interview. Employers want employees who are enthusiastic and interested.

l) Avoid “empty” words: Filling your answers with verbal pauses such as um, uh, like, and basically communicates that you are unprepared. Also avoid annoying distractions such as clearing your throat repeatedly or sighing deeply.

DIF: 5 REF: p. 506 OBJ: 16-3 TYPE: ApTOP: During the InterviewAAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Receiver reactions, Conclusion

4. Assume that you are in a job interview for a position in your field. How would you answer the following typical interview questions? Be sure to write your answer exactly as you would say it out loud during a job interview.

ANS: Student answers will vary.

a) Why should we hire you?

Student should sell his or her strong points in relation to a specific position. Student should describe his or her skills, academic preparation, and relevant experience.

b) What are your strongest personal qualities?

Student should stress strengths and add examples that illustrate these qualities.

c) What do you expect to be doing ten years from now?

Student should outline a realistic plan with respect to his or her current age and situation.

d) What was your most rewarding work (or school) experience?

Student should focus on positive experiences such as technical or interpersonal skills acquired.

e) Do you have any questions? (Ask at least three.)

Student should ask questions that show an interest in the company and in the position.

DIF: 5 REF: pp. 508-514 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsAAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

5. Assume that you are in a job interview for a position in your field. The interviewer is using situational and behavioral questions to test your thought processes and logical thinking and to find out how you have reacted in specific situations. How would you answer the following situational and behavioral interview questions? Be sure to write your answer exactly as you would say it out loud during a job interview.


ANS: Student answers will vary.

a) Your supervisor has just told you that she is dissatisfied with your work, but you think it’s acceptable. How would you resolve the conflict?

Student should show knowledge of the company’s culture and should avoid sounding negative.

b) Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

Student should use the STAR storytelling method (describe the Situation or Task, explain what Action was taken, and give details about the Results). The situation described should be educational or work-related.

DIF: 5 REF: pp. 512-513 OBJ: 16-4 TYPE: ApTOP: Answering Typical Interview QuestionsAAC: Tier 1—Communication; Tier 2—Patterns, Purpose, AudienceAAC: Tier 1—Reflective Thinking; Tier 2—Analysis, Receiver reactions, Conclusion

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