AGENDA
13.45 Registration
Coffee / Tea
14.15 Welcome and Introduction Denis Woods BCI Area Representative
14.20 The Resilience Challenge for the BC Profession Patrick Alcantara BCI Senior Research Associate - BCI
15:00 Thought for the Day Denis Woods BCI Area Representative
15.15 Coffee/Tea
15:45 “An Inspector Calls” David Hamilton Hamilton Risk Management
16:15 Update on the BCI Patrick Alcantara BCI Senior Research Associate - BCI
16:30 Questions & AOB Denis Woods BCI Area Representative
16:45 Close of Meeting
When did An Post customers first get told?
• The dispute has been rumbling for almost two years and has been
the subject of three Labour Court hearings, a Labour Relations
Commission mediation and mediation from an external industrial
relations expert.
When did An Post customers first get told?
• The dispute has been rumbling for almost two years and has been
the subject of three Labour Court hearings, a Labour Relations
Commission mediation and mediation from an external industrial
relations expert.
• The dispute intensified from August 31 when IO Systems pressed
ahead and implemented the controversial working practices. In
response, the CWU instructed its members to only work the old
practices.
When did An Post customers first get told?
• The dispute has been rumbling for almost two years and has been
the subject of three Labour Court hearings, a Labour Relations
Commission mediation and mediation from an external industrial
relations expert.
• The dispute intensified from August 31 when IO Systems pressed
ahead and implemented the controversial working practices. In
response, the CWU instructed its members to only work the old
practices.
• The company then informed staff concerned that if they failed to
operate the new measures it would consider them in breach of their
contracts and no longer on the pay roll.
When did An Post customers first get told?
• The dispute has been rumbling for almost two years and has been
the subject of three Labour Court hearings, a Labour Relations
Commission mediation and mediation from an external industrial
relations expert.
• The dispute intensified from August 31 when IO Systems pressed
ahead and implemented the controversial working practices. In
response, the CWU instructed its members to only work the old
practices.
• The company then informed staff concerned that if they failed to
operate the new measures it would consider them in breach of their
contracts and no longer on the pay roll.
• The CWU had already balloted members on the issue - and had
approval for strike action, which it initiated in response to the
company action.
•
When did An Post customers first get told?
• The dispute has been rumbling for almost two years and has been
the subject of three Labour Court hearings, a Labour Relations
Commission mediation and mediation from an external industrial
relations expert.
• The dispute intensified from August 31 when IO Systems pressed
ahead and implemented the controversial working practices. In
response, the CWU instructed its members to only work the old
practices.
• The company then informed staff concerned that if they failed to
operate the new measures it would consider them in breach of their
contracts and no longer on the pay roll.
• The CWU had already balloted members on the issue - and had
approval for strike action, which it initiated in response to the
company action.
Strike notice came into effect at midnight 1st October
Organisations affected
• DSP – cheques through Post.
• Express Passport Service.
• All cheque payments through Postal
System.
• Insurance companies
• B 2 B
• B 2 C. On-line shopping deliveries.
• Utilities
Organisations affected• The Department of Social Protection says contingency plans are in place for
the thousands of social welfare cheques that are due to be issued
tomorrow.
• It says details of how the cheques will be sent to clients has not yet been
finalised.
• However, RTÉ News understands that they may be made available for
collection at social welfare offices.
• Child Benefit is due to be paid to parents on Tuesday, but the Department
says the majority of these payments are made electronically.
• The Department has also advised those who are intending to apply for the
€100 Water Conservation Grant to do so online before the deadline of 8
October.
• It says applications cannot be made by post and that the Department is
giving phone assistance to those who need help making their applications
electronically.
Organisations affected
• The Department of the Environment, who look after the
issuing of Motor Tax discs, says it is continuing to
monitor the situation in relation to postal applications for
the service.
• Electric Ireland says its keeping the situation under
review and although many customers use online billing
they will make arrangements to accommodate those who
do not as appropriate.
• The Office of the Revenue Commissioners has said their
website contains extensive information to assist
customers to understand and comply with their tax
obligations in light of the postal issues.
An Post
• Did they do a risk Analyses on loss of
Outsourced service?
• Did they have a Contingency Plan?
• Did they give warning to Major Clients/Public
of Strike risk?
• What were their Communications like during
the Crisis?
Lessons learnt
• Outsourcers and Third Parties – Risk
Review and Contingency plan
• How deep should you go – Your
Outsourcers’ Outsourcers?
• How good are SLA’s
• Are penalty clauses worth anything?
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