BC 6501 MIS - REVIEW CLASS - Assumption University of business... · information knowledge mis dss data base ... bc 6501 –mis - review class ... cross functional business processes

BC 6501 – MIS - REVIEW CLASS

BC 6501 - GUIDELINES – 07/17-Thierry de Gorguette d’Argoeuves

FINALCOMPREHENSIVE

EXAM

07 - 17





WHAT SHOULD YOU EXPECT ?* 2 QUESTIONS* THE FIRST QUESTION IS MORE ABOUT KNOWLEDGE* THE SECOND QUESTION IS MORE ABOUT APPLYING KNOWLEDGE* EACH OF THE QUESTIONS MIGHT BE DETAILED IN SUB-QUESTIONS* TOTAL GRADES: 100. PASSING MARK: 55.

WHAT IS EXPECTED ?* USE THE VOCABULARY AND CONCEPTS LEARNED IN CLASS: KEYWORDS* ANSWER THE QUESTION !* BE ACCURATE AND BRIEF; USE BULLETS* USE GRAPHICS* NOT QUANTITY: BE CONCISE, TAKE THE TIME TO IDENTIFY THEKEYWORDS





WHAT IS A SYSTEM ?



WHAT IS THE PURPOSE OF A SYSTEM ?







Sequence of processes

START INSTRUCT

DATA

BASE

? INSTRUCT

PROCESS

PRINTDISPLAYProcesses are organized

in a logical sequence in a

workflow.

Tasks are symbolized by

icons.



CustomerOrder written

down

Order copied:

-Accounting

-Warehouse

If available,

shipping

Accounting

sends invoice

Physical count

inventory

Order to

supplier

CONSEQUENCES:-HUMAN ERRORS -DUPLICATE

-TELECOMMUNICATION COSTS -PAPER COSTS

-NO REAL TIME (STOCK+CASH FLOW) -EFFICIENCY

-MISSED SALES OPPORTUNITIES -NO TRACK RECORD

-NO PLANNING -PRODUCTIVITY

-CUSTOMER DISSATISFACTION -STAFF MORALE



CustomerLAN /

INTRANET

AUTOMATIC CHECK

-AVAILABILITY

-CREDIT LINE

- SHIPPING

ORDER

CONFIRMED

INVOICE

GENERATED

RECORDED

IN DATABASE

AUTOMATED

REPORTS

CONSEQUENCES:-ACCURACY -NO DUPLICATE

-TELECOMMUNICATION COSTS -LESS PAPER COSTS

-REAL TIME (STOCK+CASH FLOW) -EFFICIENCY

-NO MISSED SALES OPPORTUNITIES -TRACK RECORD

-VISIBILITY -PRODUCTIVITY

-CUSTOMER SATISFACTION -LESS STAFF

Server

INVENTORY

UPDATEDPO TO SUPPLIER

EXTRANET

TPS

OS

ADS

TPS

MIS OS

OS

MIS

MIS

OSADS

MISTPS

ExtranetADS

DSS

KMS





DATA

INFO

SYSTEM

DECISION

• COLLECTED• RETRIEVED• STORED

• PROCESSED• TRANSACTED• DISTRIBUTED

• LOOP• FEEDBACK• SYNTHESIS

INPUT

OUTPUT



HOW TO CATEGORIZE IS ?

LEVELS

STRATEGIC

MANAGEMENT

OPERATIONAL

BUSINESS FUNCTIONS

ORGANIZATION

BUSINESS FUNCTIONSARE IN CONTINUOUSINTERACTIONS

LEVELS ARE IN UNINTERRUPTEDEXCHANGES

THE FLOWS OFINFORMATION AREFEEDING TRANSACTIONPROCESSES ANDDECISION PROCESSES




BUSINESS FUNCTIONS

ORGANIZATION

LEVELS

STRATEGIC

MANAGEMENT

OPERATIONALTPS

MIS

DSS

ESS

DISSEMINATION OFINFORMATION

PROCESSINGOUTPUT

OS

DAILY DECISIONS

EXECUTIVE DECISIONS

TRANSACTIONS

OS



Capture and processing FROM DATA TO KNOWLEDGE

DATAINFORMATION

KNOWLEDGE

TPS

DATA ENTRY

MIS

DATA PROCESSING

DSS

DATA ANALYSIS

ESS




DATAINFORMATION

KNOWLEDGE

TPS

DATA STORING

MIS

DATA REPORTING

DSS

DATA CREATION

ESS




DATAINFORMATION

KNOWLEDGE

MIS

DSS

DATABASE

1,930 UNITS

$6,745 GROSS

$5,831 COST




ALL SYSTEMSCONTRIBUTE

TO ALLBUSINESS FUNCTIONS

ALL SYSTEMSNEED TO BECONNECTEDTOGETHER

LEVELS

STRATEGIC

MANAGEMENT

OPERATIONAL

BUSINESS FUNCTIONS

ORGANIZATION

TPS

MIS

DSS

ESS

OSKMS

ADS




=

=

=

=

=

TPS

MIS

DSS

ESS

=

OS

=

ADS

KMS



DSS

DSS IS ABOUT CHANGES, INTERNAL OR EXTERNAL.WHAT IF ? INTERACTIVE, USER FRIENDLY, THEY ARE

THE TOOLS FOR SUPPORTING NEW & FAST DECISIONS

INTERNAL INPUT SUCH AS TPS & MISEXTERNAL INPUT SUCH AS A CONNECTION

TO AN EXTERNAL DATABASE. OUTPUT = NEW KNOWLEDGE

INTERNAL INPUT

EXTERNALINPUT

DSSPROCESS

MULTIPLEANSWERS

DATAWAREHOUSE

MARTS

DATA



A SPECIFIC DSS: ADS = AUTOMATEDDECISION SYSTEM. Basic input which

under simple conditions leads to a specific action.

TPS, MIS,DSS

INPUT

OTHERINPUT

PROCESS ?

ADS

YES

NO

ACTION

ADS



KMS ARE THE TOOLS WHICH USE THE OUTPUTOF OTHER TOOLS PROCESSES TO EMBED HIGHERLEVELS OF INFORMATION IN ORDER TO HELP OR

AUTOMATE DECISION MAKING PROCESSES.

KMS

ADS ALERTS &WARNINGS

DECISION &TRANSACTIONS

UNDERPRE-DEFINED

CRITERIA

DSSKMS

RichTPS

TPS Operational



Sequence of processes

SALES ORDER

DBTRANSACTION

DWH

MANAGEMENT REPORTS

MANAGEMENT ALERTS

& SIMULATIONS

ENTERPRISE MANAGEMENT

DASHBOARD

CROSS FUNCTIONAL

BUSINESS PROCESSES

CROSS FUNCTIONAL…



IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line

REMOTE SITES& DESIGN

SUPPLIERS

BANKS



IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line


SUPPLIERS

BANKS

BUSINESS FUNCTIONS



IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line


SUPPLIERS

BANKS

BUSINESS TRANSACTIONS



FIRM IS IN AND BEYOND THE FIRM ?

IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line


SUPPLIERS

BANKS

CROSS FUNCTIONALPROCESSES



THE IS USES ALL THE RESOURCES OF THE FIRM

IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line


SUPPLIERS

BANKS

ES or ERP



CENTRALDATA BASE



SCM CRM


LEVELS

BUSINESS FUNCTIONS

ORGANIZATION

KMS

ENTERPRISE SYSTEMSEXTEND OUTSIDETHE BOUNDARIES

OF THE FIRM

SUPPLY CHAINMANAGEMENT SYSTEMS

&CUSTOMER

RELATIONSHIPMANAGEMENT SYSTEMS



VALUE CHAIN


LEVELS

BUSINESS FUNCTIONS

ORGANIZATION

KMS

ENTERPRISE SYSTEMSEXTEND OUTSIDETHE BOUNDARIES

OF THE FIRM

VALUE CHAIN:INTEGRATED

INFORMATIONSYSTEMS

FROM SUPPLIERSTO CUSTOMERS



Primary activities at all stages

IL O OL MS S

require integration and connectivity

Inbound

Logistics

Outbound

Logistics ServiceMarketing

& Sales

Operations

IS TO OPTIMIZETHE SUPPLY CHAIN

INTERNAL VALUE CHAIN




VENDORS

SUPPLIERS

CONTRACTOR

PLANTS WAREHOUSES

STORES

CUSTOMERS

INVOICING INVOICING

ORDERS

SHIPPINGSHIPPING

ORDERS




OPTIMIZATION

INVENTORY LEVEL LEADTIME STORAGE TRANSPORTATION FORECAST CASHFLOW

JIT

BULLWHIP

WIP




Supply of Goods & Services

Market information / Payment

IL O OL MS SIL O OL MS SIL O OL MS S CustomerIL O OL MS SIL O OL MS SIL O OL MS S Customer

Suppliers Producers Distributors



WHO AREYOUR BEST

CUSTOMERS

?

INTEGRATED ISFOR CRM

•SALES DEPT•LOGISTIC/PROD•FINANCE DEPT•LEGAL DEPT•PR DEPT•AFTER SALES•IT DEPT

•BUY•STORE•GET INFO•SIGN CONTRACT•TERMS OF PAYMENT•RETURN•RECEIVE INFO•ACCESS WEB SITE•USE CALL CENTER

FIRM CUSTOMERSSINGLE

DATABASE






KNOWLEDGE

PROFILE BEHAVIOR PAST TRANSACTIONS PREDICTIONS LOYALTY SWITCHING COSTS

eCRM

CALL CENTER

DATABASE




IL O OL MS SIL O OL MS SIL O OL MS S

Customer

Customer

Customer

Customer

Customer

Customer

Demand (CRM)

Mass Customization (BTO)


ONE SINGLE INTEGRATED ISFOR VALUE CHAIN



IL O OL MS SIL O OL MS SIL O OL MS S CustomerIL O OL MS SIL O OL MS SIL O OL MS S Customer


TPS

DSSDSSDSS

EXTRANET

ERP/EAI





CORE COMPETENCIES

CUSTOMER CENTRIC ONE TO ONE OUTSOURCING COLLABORATION CO-CREATION VALUE CONSTELLATIONS

DATABASE

KNOWLEDGEHUBS

DATABASE

DATABASE

DATABASE

DATABASE



CUSTOMER

VALUE CONSTELLATIONS: CORE COMPETENCIES & EXTRANET





INFORMATIONSYSTEMS….

…..AREAUTONOMIC





IS and ORGANIZATIONS

BUSINESS STRATEGIESBUSINESS FUNCTIONSBUSINESS PROCESSES

ARE MORE AND MOREDEFINED

AND SUPPORTED

THROUGH AND BYTHE IS

AND ITS LAYERS

IS IS IS IS

1950 1960 1980 1990 2000 2010

WIDENING SCOPE

MORE INTERDEPENDENCE



IS and e-BUSINESS: the Big Change

A new way of exchanging information

A new way of buying and selling goods and services

Bypassing intermediaries

Reducing transaction costs and agency costs

Reducing information asymmetry

Enhancing Richness and Reach

Creating new business opportunities



Reaching out within the organization

Reaching out beyond the organization

Developing new business models

Getting paid over the Net

Respecting privacy

Ensuring security

Dealing with tax and legal issues

IS AND e-BUSINESS: THE BIG CHALLENGE



A TOOL FOR THE MARKETING:* INFORMATION (“e-BROCHURE”)* CUSTOMIZATION (LANGUAGE, CURRENCY…)* PERSONALIZATION (EXTRANET, PAST TRANSACTIONS)

A TOOL FOR THE SALES:* B2B, B2C, B2M…* DESINTERMEDIATION* PAYMENT ON-LINE, SECURED PATH

A TOOL FOR THE SUPPLY CHAIN:* INTEGRATION OF ALL STAKEHOLDERS* NEW INTERMEDIARIES * END CUSTOMERS





A PLATFORM FOR BUSINESSES:* PURE PLAY* CLICK & MORTAR* CLICK TO BRICK

A PLATFORM FOR DELIVERY:* SaaS, PaaS, IaaS* ASPs* OUTSOURCING* WIRELESS

A PLATFORM FOR SOCIAL NETWORKING:* WEB 2.0* MARKETING TOOLS* ISSUES



IS

R & D

PRODUCTION

LOGISTICS

PRODUCT MGT

SALES & MKTG

HUMAN RESOURCES

FIN. & ACCOUNT.

GENERAL MGT

STORAGECUSTOMERS

RECRUIT on-line


SUPPLIERS

BANKSINTRANET

EXTRANET



AN INTERNAL NETWORK… …SECURED.



Reaching out within the organization

All business functions are concernedHuman ResourcesFinance & AccountingSales & MarketingProduction

Responsive, Inexpensive. Uniform interface. Allows morecommunication, application sharing, remote access, collaboration.

A WEB SERVER…FOR INTERNAL USE



Reaching out beyond the organization

Supply ChainCRMThe backbone of value chainMembership, subscriptionsCommunities

Responsive, Inexpensive. Uniform interface. Increased switching costs: loyalty. Sharing and collaboration

A WEB SERVER…FOR USE BY AUTHORIZED THIRD PARTIES



DMZ

FIREWALLS/IDS/IPS

SERVER +NETWORK

= LAN

http://rds.yahoo.com/_ylt=A0Je5meFT11Eay0BJTOJzbkF;_ylu=X3oDMTBjdmNoOTVjBHBvcwMyBHNlYwNzcg--/SIG=1ed5rljf7/EXP=1147052293/**http:/images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=BRICK+WALL&ei=UTF-8&fr=FP-tab-img-t&x=wrt&w=256&h=256&imgurl=students.cs.byu.edu/~mhaladin/brick_wall.bmp&rurl=http://students.cs.byu.edu/~mhaladin&size=65.1kB&name=brick_wall.bmp&p=BRICK+WALL&type=bmp&no=2&tt=61,994&ei=UTF-8




http://rds.yahoo.com/_ylt=A0Je5mhdUF1EmxkBadiJzbkF;_ylu=X3oDMTBkY2s4NDhtBHBvcwMyOQRzZWMDc3I-/SIG=1eci1boq2/EXP=1147052509/**http:/images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=SERVER&ei=UTF-8&fr=FP-tab-img-t&b=21&w=500&h=437&imgurl=www.vasquez.de/service/images/3com04.jpg&rurl=http://www.vasquez.de/service/akademie/3com02.htm&size=15.2kB&name=3com04.jpg&p=SERVER&type=jpeg&no=29&tt=3,723,382&ei=UTF-8

http://rds.yahoo.com/_ylt=A0Je5mhdUF1EmxkBadiJzbkF;_ylu=X3oDMTBkY2s4NDhtBHBvcwMyOQRzZWMDc3I-/SIG=1eci1boq2/EXP=1147052509/**http:/images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=SERVER&ei=UTF-8&fr=FP-tab-img-t&b=21&w=500&h=437&imgurl=www.vasquez.de/service/images/3com04.jpg&rurl=http://www.vasquez.de/service/akademie/3com02.htm&size=15.2kB&name=3com04.jpg&p=SERVER&type=jpeg&no=29&tt=3,723,382&ei=UTF-8





MANAGING DATA RESOURCES

DATABASE STRUCTURE

DATABASE

FILE

RECORD

FIELD (KEY FIELD)

CHARACTERS (DIGITS, BYTES)

BIT




MANAGING DATABASE

DISCONNECTING PHYSICAL LOCATION FROM LOGIC:

DBMS FIELD DESCRIPTION: DATA DEFINITION LANGUAGE LINK WITH APPLICATIONS: DATA MANIPULATIONLANGUAGEIDENTITY AND DESCRIPTION OF USAGE : DATADICTIONARY

IMPROVES THE DATA FLOW

ENHANCES THE DATA FLOW USAGE AND

CONTROL




ENHANCED DATABASE MANAGEMENT

RDBMS (RELATIONAL DBMS) : VIRTUAL UNICITY.FROM A COMMON RECORD, IT ALLOWS TO CREATE NEW

“RELATIONS” BETWEEN RECORDS THROUGH FIELDS .



DATABASE: N…DATABASE: 1…

RECORD

RECORD

RECORD

RECORD

RECORD

RECORD

STORAGE DEVICE

FILE

RECORDS

FIELDS

CHARACTERS

COMMON FIELD = “R”

THIERRYABCDEFGHJKLM

THIERRYNOPQRSTUVWKY

NEW DB

RECORD

THIERRYABCDEFGHJKLM

NOPQRSTUVWKY


RDBMS





OORDBMS: OPTIMAL TO HANDLE HETEROGENUOUS DB.REQUIRES A LOT OF COMPUTING POWER. CAN BE HYBRID: RDBMS + OBJECT.

MORE EFFICIENT IF THE DB CONTAINS GRAPHICS, DRAWINGS, DESIGNS, SOUND, VIDEO…

ON THE WEB, THEY ARE CALLED MULTIMEDIA OR HYPER MEDIA DATABASE



MANAGING THE DIGITAL FIRM MISLECTURE 6

HIERARCHICAL DBMS: TOP-DOWN ARCHITECTURE, “ONETO MANY”, TREE STRUCTURE. STILL IN USE (LEGACY)


STATEMENT INTEREST OD LINE CONTRACT REPAYMENT

CUSTOMER

CURRENT

ACCOUNT

FIXED

DEPOSITSLOAN

2.3. TWO TYPES OF DATABASE MANAGEMENT

2. DATABASE MANAGEMENT

MANAGING THE DIGITAL FIRM MISLECTURE 6

NETWORK DBMS: “MANY TO MANY” RELATIONSHIP.


SURGERY

X-RAY

ER

PATIENT 1

PATIENT 2

PATIENT 3

PATIENT 4

2.3. TWO TYPES OF DATABASE MANAGEMENT

2. DATABASE MANAGEMENT



DATA WAREHOUSE, DATA MART

DSS


DATABASE and INTELLIGENCE

SMARTLY ANALYSED DATABASE ARE “GOLD MINES”.

OLAP AND “3D” DATA ANALYSISDATA MINING



COMPONENTS OF A DSS

TPSDATABASE

WEBSITEWEBHOUSE

EXTERNAL

DATAWARE

HOUSEDATA MARTS

DSS

OLAPDATA

MINING

GUI

MODELS: STATISTICAL, OPTIMIZATION, FORECASTING,SENSITIVITY ANALYSIS, SPECIFIC FOR BUSINESS FUNCTIONS



TYPES OF DSS

MODEL DRIVEN: OPTIMIZATION, “WHAT IF…”

DATA DRIVEN: DISCOVERING HIDDEN PATTERNS

TPS DATABASE DATA WAREHOUSE DATA MINING+ EXTERNAL DATA + WEB SITES

WHAT PATTERNS ?@ASSOCIATIONS (single event)

@SEQUENCES (chain of events)@CLASSIFICATION (group pattern)

@CLUSTERING (finding affinities)@FORECASTING (future values)



Clients

OLAP

cube

OLAP

cube

Data

MartData

Warehouse

Data

Mart

Source

Systems

Information Knowledge Insight Action Results Information Knowledge Insight Action Information Knowledge InsightInformation KnowledgeInformation



LocationAtlanta

Denver

Detroit

Q4

Time

Q1 Q2 Q3

ProductGrapes

Apples

Melons

Cherries

Pears



ProductGrapes

Apples

Melons

Cherries

Pears

Q4

Time

Q1 Q2 Q3

LocationAtlanta

Denver

Detroit

1,930 UNITS

$6,745 GROSS

$5,831 COST



KMS AS A COMBINATION OF NEW & PAST KNOWLEDGE

TPS

MIS

DATA DRIVEN

DSS

TPS

MIS

MODEL DRIVEN

DSS

ADS KMS

DATAWAREHOUSE

DATAWAREHOUSE

DATABASE

DATABASE

DATABASE

DATABASE

EXTERNAL

DATABASE

=





DBMS, RDBMS, OORDBMS



PROCESS MANAGEMENT

BACK TO BASICS: ARCHITECTURES

THE

THREE

TIER

SOFTWARE

ARCHITECTURE

USER SYSTEM INTERFACE

DATABASE MANAGEMENT

CLIENT

SERVER

APPLICATION



WEBSERVICES / EAI: HOW DOES IT WORK ?

FINANCE

OO

SALES

OO

HR

OO

PROD.

OO

R&D

OO

API

OODATABASE

APPLICATIONSLEGACIES

MIDDLEWAREAPI + EAI

MESSAGING

QUERIES

WEB

PROTOCOLS

OBJECTORIENTED

INTRANET

INTRANET

EXTRANET



EAI: ENTERPRISE APPLICATION INTEGRATION

INTEGRATION:

TO CREATE BUSINESS PROCESSES BY “GLUEING”TO PUT TOGETHER APPLICATIONSTO ENSURE DATA CONSISTENCYTO GIVE THE USER A UNIFIED VIEW OF INFORMATIONFOR WEB ENABLING: EXTRANET, VALUE CHAIN

A MIDDLEWARE IS NECESSARY, TO DELIVER:

A DISTRIBUTED SYSTEM, SCALABLE AND AVAILABLEA DISTRIBUTED SYSTEM, SECUREDA DISTRIBUTED SYSTEM MANAGEMENTUSING UNIFORM TECHNOLOGIESDATA AND CONVERSION INTERFACE



THE ULTIMATE INTEGRATION ? - WEBSERVICES

A NEW BUSINESS PLATFORM ASP’s ARE FLOURISHING

DEFINITION: “AN ENTITY THAT MANAGES AND DELIVERSAPPLICATION CAPABILITIES TO MULTIPLE ENTITIES FROMA DATA CENTER ACROSS A WIDE AREA NETWORK (INTERNET)”• APPLICATION CENTRIC• SELLS APPLICATION ACCESS• CENTRALLY MANAGED• ONE TO MANY SERVICE• PARTNERS BUT HAS TO DELIVER

WHAT DO THEY OFFER ? ANALYTIC APPLICATIONS VERTICAL (BILLING, SCM) ACCOUNTING, HR CRM COLLABORATIVE (EMAIL) OFFICE SUITE





KNOWLEDGE AS AN ASSET

IT’S AN ASSET WHICH CAN’T BE PURCHASED, THEKNOWLEDGE IS GENERATED BY THE ORGANIZATION.

IN AN INFORMATION BASED ECONOMY, THESEASSETS ARE AS IMPORTANT AS PHYSICAL ONES.

KNOWLEDGE AS A CORE COMPETENCY.

THE ORGANIZATION MANAGEMENT MUST IDENTIFY THE WAYS TO COLLECT, PUT TOGETHER, KEEP AND DISTRIBUTE THE KNOWLEDGE:

KNOWLEDGE MANAGEMENT SYSTEMS




IS PLAYS A CRITICAL ROLE AS AN ENABLER TO CREATEBUSINESS PROCESSES WHICH:

* CAPTURE THE KNOWLEDGE* DISTRIBUTE THE KNOWLEDGE* CREATE THE KNOWLEDGE* STORE THE KNOWLEDGE* PROCESS THE KNOWLEDGE* MAINTAIN THE KNOWLEDGE

DATA

INFORMATIONKNOWLEDGE

CKO




SENSES AND RESPONDS TO THE ENVIRONMENT: NETWORK, DATABASE

CODIFIES AND MEMORIZES: MANUALS,BEST PRACTICES, DOCUMENTATION

USES ITS KNOWLEDGE TO CONSTANTLYADAPT AND CHANGE

THE

ORGANIZATION

KNOWLEDGE SYSTEMS ARE A MAJORFACTOR FOR PRODUCTIVITY GAINS



CUSTOMER DSS:WEB BASED CDSS

GEOGRAPHIC INFORMATION SYSTEMS:MAPPING OPTIMIZATION

DSS APPLICATIONS

SUPPLY CHAIN MANAGEMENT:OPTIMIZATION UNDER CONSTRAINTS

CUSTOMER RELATIONSHIP MANAGEMENT:PROFILING FOR BETTER MARKETING

BUSINESS SIMULATIONS:MANY CONDITIONS & MANY VARIABLES

DSS

APPLICATIONS



DSS TOWARDS AUTOMATION: KMS

OPERATION MANAGEMENT: WHAT IF,AND AUTOMATED ANSWER

SALES MANAGEMENT AND AUTOMATICADAPTATION TO CHANGING ENVIRONMENT

EXPERT SYSTEMS CONSIDERED AS ASUCCESSION OF AUTOMATED DSS

DSS

AS

PART

OF

KMS AS TOOLS AUTOMATINGMANAGERIAL DECISIONS



[email protected]

BC 6501 MIS - REVIEW CLASS - Assumption University of business... · information knowledge mis dss data base ... bc 6501 –mis - review class ... cross functional business processes

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