B&B FRC Parent Satisfaction Survey Conducted March 2014 Presented May 2014
Feb 13, 2016
B&B FRC Parent Satisfaction SurveyConducted March 2014Presented May 2014
Overview of Assessment Process•In 2009, CAPC, the Parent Cabinet, CPS
and LPC designed a set of parent satisfaction questions based on the Protective Factors.
•Every 2-3 years, B&B FRCs embark on a project to assess the level of satisfaction experienced by the families currently being served.
•This report summarizes the results of the 2014 Parent Satisfaction Survey.
Data Source•Parent Satisfaction Survey
▫Offered in English, Spanish, Russian and Hmong
▫Contained 5 point Likert Scale questions as well as qualitative questions
•Surveys were conducted in 4 ways▫Face-to-Face interview (43%)▫Phone interview (17%)▫By family with B&B FRC staff available (23%) ▫By family without B&B FRC staff present (16%)
Qualitative Responses•Participants had the opportunity to respond to four (4) fill-in questions.
•Categories were identified by reoccurring 10 or more times.
In a nutshell•Responses Received: 705 (107 less than 2011)
•420 English (22 Russian 7 Hmong) and 285 Spanish
•Ethnicity: 56% Hispanic, 19 % African American, 18 % White, 7 % Asian
•Those surveyed included an equal blend of home visitation and FRC families.
Cont…•Half had received services for 3-6 months the other half ranged from 6 months-3 years
•90% were female and 10% male•35% were 23-29 and 58% were 30 years old and over
•Over 74% of those surveyed were not first time parents
Results•Scale questions are presented in order.
▫Tables reflect both English and Spanish responses.
▫Responses are presented in percentages. •Qualitative response questions are presented in aggregate.
•Each question starts with the statement “Since being connected to this FRC…”
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
68%
20%
11%
1% 0% 0%
75%
18%
7%
0% 0% 0%
I have developed relationships with people who provide me with support when I need it.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
63%
24%
12%
1% 1% 0%
72%
17%
8%
2% 1% 0%
I know who to contact in the community when I need help.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
77%
17%
5%1% 0% 0%
78%
16%
5%0% 0% 0%
I am more confident in my ability to parent and take care of my child(ren).
EnglishSpanish
Staff
Help
& Sup
port
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
ing/ S
afety
Net Ser
vices
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
NPP Les
sons
/HV
Discipl
ine/C
ommun
icatio
n/Empa
thy
Child D
evelo
pmen
t
Quality
time w
ith ch
ild
Self-C
are/E
mpower
ment
0
50
100
150
200
250
6180
3342
31
133
195
28 24
49
What helped to increase your confidence at a parent?
Confidence
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
54%
29%
14%
1% 1% 0%
48%
32%
17%
2% 1% 1%
I am better able to meet my family's basic needs with the resources I have.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
80%
15%
5%0% 0% 0%
74%
22%
4%0% 0% 0%
I have the confidence to stand up for what my fam-liy and children need.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
72%
21%
5%
1% 1% 1%
69%
26%
4%0% 0% 0%
I have improved my parenting skills
EnglishSpanish
Staff
Help
& Sup
port
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
ing/ S
afety
Net Ser
vices
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
NPP Les
sons
/HV
Discipl
ine/C
ommun
icatio
n/Empa
thy
Child D
evelo
pmen
t
Quality
time w
ith ch
ild
Self-C
are/E
mpower
ment
0
50
100
150
200
250
300
25
61
26 24 18
101
255
40 37 31
What helped to improve your parenting skills.
Parenting Skills
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
56%
31%
12%
0% 1% 0%
69%
22%
8%
0% 1% 0%
I feel this program has helped me reduce stress in my life.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
57%
32%
9%
1% 0% 0%
62%
28%
8%
0% 1% 1%
I feel this program is helping me to reach the goals I have set for my family and me.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
78%
16%
6%
0% 1% 0%
78%
16%
5%0% 2% 0%
My ideas and opinions are welcomed and heard in this program.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
88%
9%
3%0% 0% 0%
89%
9%
2% 0% 1% 0%
I feel that the program staff respects me.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
50%
21%18%
2%
6%4%
60%
20%
12%
2%4% 2%
I have learned from and felt supported by other parents in the program.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
81%
14%
3%0% 0% 2%
81%
14%
1% 1% 0%3%
Overall, what is your level of statisfaction with the programs and services you have received?
EnglishSpanish
Staff
Suppo
rt & H
elp
FRC/Par
entin
g Clas
ses
Stre
ss R
educ
tion/S
afety
Net
Resou
rces/R
eferra
ls/Inf
o
Pare
nt Su
ppor
t
Lear
ning P
aren
ting S
kills
HV/NPP Les
sons
0
50
100
150
200
250227 224
24
107
65
188
82
What did you like most about being connected to this FRC?
Liked
Great
Progr
am
Group
s with
Paren
ts & K
ids to
gethe
r
More I
ncen
tives
/Snack
s
More F
RC activ
ities/e
vents
Servi
ces f
or ki
ds ov
er 5
and T
eens
More P
rogr
ams (
Emplo
ymen
t, ESL, N
utritio
n, Hea
lth)
More T
rans
porta
tion
Expa
nd ho
urs/d
ays/l
ocati
ons
Outrea
ch/FRC C
alend
ar
Staff
Dev
elopm
ent/F
acilit
ation
Skills
0
50
100
150
200
250
197
15 12
69
1529
1128 22 25
How can we make our programs better?
Suggestions
Highlights•Families enjoy interacting and learning from
each other. ▫Learning from and being support by other
parents received one of the lowest quantitative scores, yet it was commented on as one of the most valuable aspects of the program.
▫Families want more opportunities for fun/social interaction at the FRC.
▫They are seeking ways to share their input.▫They want to build on their knowledge with
skills.
Highlights cont…•Staff are the key to success
▫The thing that parents like the most about being connected to the FRC is the support, help and information provided by the staff.
•NPP is doing the job▫Terms such as Empathy, Take home
assignment, Journaling, Parent-child activities, HV and so on clearly punctuated the positive impact of the program.
Highlights Cont…•The FRC is the place to be
▫Parenting classes and events hosted by Family Resource Centers are seen as a major asset and are attributed by the majority of parents as the best part of the program.
Growth Opportunities •I am better able to meet my family's basic
needs with the resources I have. (50%)•I feel this program has helped me reduce
stress in my life. (62%)•I feel this program is helping me to reach
the goals I have set for my family and me. (59%)
•I have learned from and felt supported by other parents in the program. (55%)
Next Steps•Gather feedback on survey from Meet &
Greet and Parent Cabinet •Develop action plan for top priority areas
as identified by PMOC•Provide data and analysis to funders for
reporting purposes