Basic Things to Remember Updated 27th June 2013

8/10/2019 Basic Things to Remember Updated 27th June 2013

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Basic Things to

Remember


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To learn different types of Advance Booking

To learn and differentiate between Advance

Ticketing & Current Ticketing

To understand the concept of Bus Layoutsand Gender Allocation

To learn about Luggage Limit &

Luggage Compensation

To learn about Prohibited Items & Conditions

To learn about Compensation Policies in case of

unprecedented events

Learning Objectives


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Advance Booking


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Telephone Advance Booking

4 tickets can be booked on a single call

Advance Booking Walk In Customer

Two advance tickets can be booked


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Advance Ticketing


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Advance Ticketing

Advance ticket can be issued for the period

of 4 days before departure

Advance Tickets are refunded only if for any

reason the departure of bus is terminated.

After departure of bus advance ticket will

not be refunded.


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Current Ticketing

Half an hour

before the departure ofbus.

Tickets on chance

15 Minutes before Departure


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Cancellation


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Cancellation / Refund of Ticketing

A purchased ticket can be refunded with 30

% cancellation charges in case of cancellation

till minimum 30 minutes before departure

time.

The dropped passenger(s) shall report to the

Terminal Manager (ATM / J.E. Terminal) toget accommodated in the next bus subject to

the accessibility of seat(s).


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Things to Remember


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Female passengers will be accommodated

with female passengers

Gender Allocation


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Prohibited Items


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Drunk Passengers are not Allowed

Smoking is Strictly Prohibited


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Seating Plan


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For RoadHostess Only


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Seat #2 ForRoad Hostess

Only

Seat #1 For

FemalePassenger

Only


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Luggage Limit


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If luggage misplaced from the compartment

(other than the hand luggage)

Passenger would be compensated in terms of

weight

Rs.100/- per Kg except food

Rs.20/- per Kg for food items


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Sr.#

SITUATION

COMPENSATION

1

If the vehicle breaks down and it is repaired / replaced

and waiting time at Breakdown place is up to 1- hour.

NIL

2 If the vehicle breaks down and it is repaired / replaced

and waiting time at Breakdown place is more than 1- hour.

50%

3 If the tyre of vehicle punctures / burst and the waiting

time at breakdown place is more than 01:30 hrs.

25%

4

In case the air conditioner of the bus fails and the bus

covers half of the journey or 2:30 hrs in the same state(which ever is lesser even if no delay in arrival)

50%

5 If a Super Luxury bus breaks down during journey and a

luxury bus is provided as replacement and waiting time at

breakdown place is up to 1 hour.

Difference of fare

between Super

Luxury and LuxuryBus.

6

If a Super Luxury bus breaks down during journey and a

luxury bus is provided as replacement and waiting time at

breakdown place is more than1 hour.

50% refund


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To learn different types of Advance Booking

To learn and differentiate between Advance

Ticketing & Current Ticketing

To understand the concept of Bus Layoutsand Gender Allocation

To learn about Luggage Limit &


To learn about Prohibited Items & Conditions

To learn about Compensation Policies in case of

unprecedented events

Re-visiting our Learning Objectives


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Thank You,

CS Training & Development

Basic Things to Remember Updated 27th June 2013

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