7/24/2019 Basic RHB User Guide FA2
1/74
TM
Basic PackageUser Guide
Reflex Online Cash Management
Version 2.1
7/24/2019 Basic RHB User Guide FA2
2/74
BASIC USER GUIDE VERSION 2.0
PART 1 INTRODUCTION
1.1 What is Reflex?
1.2 Services Available at Reflex
1.3 The System Administrator and Corporate User Role
PART 2 RECEIVED ITEMS
2.1 Acknowledgement Letter
2.2 Before Start Using Reflex
2.3 How to Activate & Change Your Default Pin Number
2.4 How to Login
2.5 First time Login - Terms & Conditions Acceptance
2.6 FAQs on Reflex
PART 3 SYSADMIN1 & SYSADMIN2 SETUP
3.1 Sysadmin1 Creation of Subsidiary/Department Maintenance
3.2 Sysadmin2 Subsidiary/Department Maintenance Authentication
3.3 Sysadmin1 Creation of User Group
3.4 Sysadmin2 User Group Authentication
3.5 Sysadmin1 Creation of User ID
3.6 Sysadmin2 User ID Authentication3.7 Reset Corporate User Login
PART 4 HOME
4.1 Message Inbox
4.2 Information Management
4.2.1 Foreign Exchange Rates
4.2.2 Money Market Rates Inquiry
4.2.3 Foreign Currency Notes Rates Inquiry
4.2.4 Multi Currency Deposit Inquiry
4.2.5 Indicative Forward Rates
4.2.6 View Treasury Alert4.3 TradeInfoLink
4.3.1 Trade Global Detail
4.4 Reports
4.4.1 Returned Cheque
4.5 Log
4.5.1 Transaction Log Inquiry
4.6 Need Help?
4.6.1 Need Help?
4.6.2 How to use Challenge Response
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Table of Contents
01
01-02
03
04
05
06
07
08
09-10
11
12
13-14
15
16-17
1819
20
21
21
21
22
22
23
2324-25
26-34
35
35
36
36
37
37
38-39
Version 2.1
2.1
7/24/2019 Basic RHB User Guide FA2
3/74
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
PART 5 ACCOUNT MANAGEMENT
5.1 Inquiry
5.1.1 Consolidated Balance Inquiry
5.1.2 Current Account Balance Inquiry
5.1.3 Multi Currency Account Balance Inquiry
5.1.4 Fixed Deposit Balance Inquiry
5.1.5 Loan Inquiry
5.1.5.1 Loan Inquiry
5.1.5.2 Revolving Inquiry
5.1.6 Late Local Cheque
5.1.7 Float/OC Details
5.1.8 Overdraft Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
5.1.9.2 Limits 5.1.9.3 Alerts
5.1.9.4 Processed Transactions
5.1.9.5 Settled Transactions
5.1.10 Transaction History Inquiry
5.1.11 Statement
5.1.11.1 Statement Request
5.1.12 Charges Statement
5.1.13.1 Cheque Status Inquiry
5.1.13.2 Presented Cheque Inquiry
PART 6 Appendix
6.1 How to Change Token Pin Number
40
41
42
43
44
45
45
46
47
48
49
50
51-59
60-6263
64
65
66
67
67
68
69
70
71
Version 2.1
7/24/2019 Basic RHB User Guide FA2
4/74
Part 1Introduction
1.1What is Reflex?
Reflex Cash Management is an
online service, combining
Cash Management, Trade and
Payments Solutions together as
an integrated online solution.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 01
Services Basic
Account ManagementAllows you to inquire on your account balances andactivities.
Cheque ManagementEnables you to check on the status of your chequesin real-time
Information ManagementDisplays information on foreign exchanges, ratesand treasury
Trade Inquiry
Applicable for customers who have trade facilitieswith the bank. Check trade account balances andactivities online.
Credit Card Merchant reportApplicable for customers who are the Banks CreditCard Merchants. Receive, print and download themerchant summary report and terminal activitiesonline on the next day (after you had performedsettlement at the terminal).
Fund Transfer- Intra-Bank Transfer Allows you to perform Fund Transfers from your
own group of accounts and to 3rd party accountswithin the Bank
- Inter-Bank Transfer Allows you to perform Fund Transfers to accounts
maintained with IBG (Giro) & RENTAS memberbanks
- Remittance Foreign TT Allows you to submit application for Telegraphic
Transfer (TT) to foreign countries online. You willenjoy special rate on each of your TT application.
Payment Advice Notification
Allows you to submit details and notification toyour beneficiaries whenever you perform FundTransfer, IBG, Rentas and TT.
Bills PaymentAllows you to pay company bills online.
Premium
1.2 Services Available at Reflex
Version 2.1
7/24/2019 Basic RHB User Guide FA2
5/74
1.1What is Reflex?
Part 1Introduction
Services Basic
Stop Cheque onlineAllows you to perform stop payment on cheques viaInternet (for instances of lost or stolen cheques).
Online Cheque Book requestAllows you to submit requests for additional or newcheque books via Internet.
Bulk PaymentAllows you to submit multiple payments in a file ifyour volume of payment is high.
Payroll Payment
Allows you to submit payroll to RHB account holdersand other banks.
Trade FinanceApplicable for customers who have trade facilitieswith the bank. Allows you to submit application fortrade facilities (e.g. Letter of Credit, BankGuarantees, etc.) online.
Statutory Body TransactionsOne-stop Centre for payments to individual statutorybodies such as EPF, SOCSO and IRB.
Loan Repayment
Make your life easier and your business smoother bymeeting your monthly commitments of your RHBCorporate and Commercial Loans hassle-free withReflex.
Fixed DepositIts a breeze to conduct Fixed Deposit placement andupliftment with Reflex.
Collections- Autodebit Allows you to debit fund from your payer or client.- Payment Allows you to credit fund from your payer or client.
Premium
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 02
1.2 Services Available at Reflex
Version 2.1
7/24/2019 Basic RHB User Guide FA2
6/74
Sysadmin1 - Create / Amend
Inquirer
1) Subsidiary/DepartmentDepartment type i.e: HR, PAYROLL, ADMIN
2) User Group
(i) Assign what type transactionbanking modules
(ii) Assign List Account Viewing
3) Corporate User
Creation of User ID login assign to Groupand Division
4) Reset Login (When nescessary)Reset users with multiple login
5) Account Maintenance (When necessary)(i) Change the account name (For easy
reference particular used when thereare multiple company accounts)
(ii) Change the account accessibilityaccording to user group
(assign which account the users could view)
Used for Account Management, to view Account and Cheque Status.
Approve / Reject Sysadmin 1 Creation/ Amendments
Sysadmin2 - Approve / Reject
System Administrators are appointed by the Companys Management orBoard of Directors. They manage the system for the corporate users.
Activities include:
- Assignment of tokens and PINs for dynamic users- Enable and reset of passwords for static users- Manage the Security Matrix for assignment of users right and access- Manage and maintain access profiles which define the functions
available to users group- Manage and maintain static and dynamic users access
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 03
Part 1Introduction
1.3The SystemAdministrator andCorporate User Role
In Reflex, there are two type of users:
1. Administrators - who take care of
the set-up of the system
i.e: Sysadmin1 & Sysadmin2
2. Corporate Users - the actual users of
the system
i.e: Inquirer, Data Entry, Reviewer &
Authorizer
Version 2.1
7/24/2019 Basic RHB User Guide FA2
7/74
Part 2Received Items
2.1Acknowledgement Letter
Acknowledgement letter is a cover
letter that were send together with
the token/pin mailer. It indicates
the corporate ID number, token
serial number and other relevant
information. The letter also act as a
notification to RHB Bank that youhave receive the token/pin mailer.
Please acknowledge on both Tokens
and Pin Mailers Acknowledgement
Letters and return a copy us via:
i) mail to the following address:
Registration CentreCash & Payment Ops. DepartmentPayment & Cash Management
Solutions DivisionRHB Bank BerhadLevel 3, Tower 3, RHB CentreJalan Tun Razak50400 Kuala Lumpur
ii) scanned & email to us at:
iii) fax to us at 03-9280 6194
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 04
Sample of the Pin Mailers Acknowledgement Letter
Sample of the Tokens Acknowledgement Letter
LIM KO HUI,
011892
SYSADMIN1 3129111777 0135593129113998 0135603129126448 013561
SYSADMIN2USER1
ABEL MANAGEMENT SDN BHD
NO. 88, JALAN SULTAN 2,
51000 KUALA LUMPUR
MALAYSIA
LIM KO HUI,
011892
SYSADMIN1 31291117773129113998
3129126448
SYSADMIN2
USER1
ABEL MANAGEMENT SDN BHDNO. 88, JALAN SULTAN 2,
51000 KUALA LUMPUR
MALAYSIA
Version 2.1
Operations & Support Department
Group Cash Management Solutions
, Malaysia
7/24/2019 Basic RHB User Guide FA2
8/74
Part 2Received Items
2.2Before You Beginto use Reflex
1. TokenToken is a device that will be used every time you need to log into Reflexsystem.
2. Pin MailerThis is the default pin number sent by RHB Bank for first time activation ofthe token. Once activated, you are required to set your very own 8 digit pinnumber.
3. Token Acknowledgement LetterThis acknowledgement letter provides as a notification to RHB Bank thatyou have received the Tokens.
4. Pin Mailer Acknowledgement LetterThis acknowledgement letter provides as a notification to RHB Bank thatyou have received the Pin Mailers.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 05
Before you begin, you will need to
have all of the followings items:
1. Token
2. Pin Mailer
3. Token Acknowledgement Letter4. Pin Mailer Acknowledgement
LetterLIM KO HUI,
011892
SYSADMIN1 3129111777 0135593129113998 0135603129126448 013561
SYSADMIN2USER1
ABELMANAGEMENTSDN BHDNO. 88, JALAN SULTAN 2,51000 KUALALUMPURMALAYSIA
LIM KO HUI,
011892
SYSADMIN1 3129111777
31291139983129126448
SYSADMIN2USER1
ABELMANAGEMENTSDN BHD
NO. 88, JALAN SULTAN 2,51000 KUALALUMPURMALAYSIA
Corparate Name:
ABEL MANAGEMENT SDN BHD
Token Serial No. : 3129111777
1
3 4
2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
9/74
Part 2Received Items
2.3How to Activate & ChangeYour Default Pin Number
1. Please ensure that your Token Serial Numberdisplayed at the back ofyour Token matches the number displayed on the front and inner pagesof your Pin Mailer. Each Token has a unique Pin Mailer.
2. Open your Pin Mailer to view your 8-digit Default Token Pin Numberlocated on the right-hand corner of the Pin Mailers inner page.
3. Press the REDbutton on your token.The word PIN will be displayed on the Token.
4. Enter the 8-digit Default Token Pin Numberas statedin your pin mailer (as shown at no. 2).Token will show NEW PIN.
5. Enter your new 8-digit Token Pin Number.
6. The word PIN CONF will be displayed on Token.Re-enterthe New Token Pin Number forconfirmation.
7. The Token LCD Screen will display APPLIonce you have successfully changed yourToken Pin Number.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 06
Please have both the Token and Pin
Mailer with you before you proceed
to the next steps.
Corparate Name:
ABEL MANAGEMENT SDN BHD
Token Serial No. : 3129111777
Corparate Name:
ABEL MANAGEMENT SDN BHD
Token Serial No. : 3129111777
85412367
3
1
2
4
5
013559
Version 2.1
7/24/2019 Basic RHB User Guide FA2
10/74
Part 2Received Items
2.4How to Login
1. At your Internet browser, please key in http://www.rhb.com.my to enterRHB BANK main page.
2. Select Business Banking at the top of the page to go to Reflex main page.
3. Click button to take you to the Reflexlogin page.
4. At the Reflex Login page, enter your Corporate ID (as printed on yourAcknowledgement Letter).
5. Enter the SignOn ID(User ID) e.g. Sysadmin1.
6. Key in the 8-digitat the Token Passcode. Please refer below steps to getthe Token Passcode:
a) Press the REDbutton on your token
b) Enter your new 8-digit Token Pin Number
c) The word APPLI will then be displayed at the Token LCD screen. Togenerate login token passcode, please press 1 on your token
d) An 8-digit numberwill be generated by your Token and shown on theLCD screen
e) Key in the generated 8-digit number at the Token Passcodefield
7. Click button to proceed.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 07
Before you login, please ensure thatyou have taken the correct token.You may refer to the TokenAcknowledgement Letter to check onthe assigned token.
Please note that Sysadmin1 and
Sysadmin2 is preset by the Bank,whereas the other user(s) is/aredetermined by you. It is advisablethat all the tokens are labelledaccordingly to avoid any confusion.
http://www.rhb.com.my 1
2
4
5
6
7
3
Version 2.1
7/24/2019 Basic RHB User Guide FA2
11/74
Azlan Mohmad
35547
Part 2Received Items
2.5First time Login -Terms and ConditionsAcceptance
1. Once you have successfully logged in to Reflex page, you will beprompted with the Terms and Conditionson the usage of OnlineBanking. You are required to read and understand the terms andconditions. Once you agree, please click on to the Continuebutton toproceed to the next screen.
2. Whilst the token passcode is still displayed on the screen, press theREDbutton once. As an added Reflex security feature, you will be ableto view a matching 5 digit host return code on the token.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 08
1
2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
12/74
Part 2Received Items
2.6FAQs on Reflex
1. How to Change Token Pin Number
Press the REDbutton at your token. Enter your current/existing Token Pin Number.The Token will display
APPLI.
Pressand HoldREDbutton until you see NEW PIN messageprompted up at your token LCD screen.
If you want to changepin number: - Enter New Pin Number - ReconfirmNew Pin Number If you do not want to change pin number : - Press the REDbutton to turn off the token
2. How to Unlock Token
When you entered a wrong token pin number for the 1st time intoyour token, the word FAIL 1 will be displayed on the screen. You aregiven 3 attempts to enter the correct password.
After the 3rd attempt (FAIL 1, FAIL 2, & FAIL 3), your token will thenbe locked and a 7 digit lock pin code will be displayed on your token.
On your Token LCD screen you will see PIN LOCK message will bedisplayed.
Prepare a letter on your company letterhead to request for the tokento be unlocked with below content:
- Request to Unlock Token - Please state your REFLEX corporate ID, Token serial number - Please state your Token Lock Pin code
- Please state your contact person- Please state your contact number
- Sysadmin1 or Sysadmin2 to sign- Mail to:
Registration Centre Cash & Payment Ops. Department Payment and Cash Management Solutions Division RHB Bank Berhad Level 3, Tower 3, RHB Centre Jalan Tun Razak 50400 Kuala Lumpur
- Our Customer Support will contact you once the token hasbeen unlocked.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 09
1. How to Change Token Pin Number
2. How to Unlock Token3. Sample Letter for Unlock Token
Request
4. Other Inquiries
PIN LOCK
Version 2.1
Operations & Support Department
Group Cash Management Solutions
, Malaysia
7/24/2019 Basic RHB User Guide FA2
13/74
2.6FAQs on Reflex
3. Sample Letter for Unlock Token Request
4. Other Inquiries:Please contact our Customer Support at the following dedicatednumber for any general inquiries with regards to Reflex such as:
- Token Delivery Status - Pin Mailer Delivery Status - Activation of Corporate ID - Guidance on how to use Reflex Online Cash Management
Part 2Received Items
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 10
Customer Support Hotline:03 - 92078383Customer Support Operating Hours: 8.45am - 6.45pm (Monday - Thursday)
/ 8.45am - 5.45pm (Friday)Customer Support Email:[email protected]
Registration CentreCash & Payment Ops. DepartmentPayment & Cash Management Solutions DivisionRHB Bank BerhadLevel 3, Tower 3, RHB CentreJalan Tun Razak50400 Kuala Lumpur
Dear Customer Support,
- : UNLOCK TOKEN REQUEST
We would like to request for below tokens to be unlock:
1) Token Serial Number: Lock PIN Code:
2) Token Serial Number: Lock PIN Code:
Should you have any enquiries, please contact at
telephone number .
Thank you.
Operations & Support DepartmentGroup Cash Management Solutions
, Malaysia
Version 2.1
24 hours a day7 days a week
7/24/2019 Basic RHB User Guide FA2
14/74
ACCOUNTS DEPARTMENT
001
Part 3Sysadmin1 &
Sysadmin2 Setup
3.1Sysadmin1 - Creation ofSubsidiary/DepartmentMaintenance
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 11
1. Login as Sysadmin1and under the User Maintenancetab, selectSubsidiary/Department Maintenance.
2. Click Add.
3. Key in a Code* - System identification number for the subsidiary /department (any character / minimum 1 & maximum 20 characters).
4. Type in the Description- for example: Accounts Department / HRDepartment/Finance Department.
5. Click to proceed to the next step.
6. Click . A message of Transaction(s) is successfully sent forapproval will be displayed. This indicates that the creation has beensent to Sysadmin2for approval.
7. Click on to Logout.
12
3
7
4
5
6
Version 2.1
7/24/2019 Basic RHB User Guide FA2
15/74
Part 3Sysadmin1 &
Sysadmin2 Setup
3.2Sysadmin2 -Subsidiary/DepartmentMaintenanceAuthentication
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 12
1. Login as Sysadmin2and under the User Maintenance tab, selectSubsidiary/Department Maintenance.
2. Click Transaction(s) Authorization.
3. Tick the Check Box.
4. Click to proceed.
5. To authenticate your Subsidiary/Department, please refer stepsbelow:
a. Press the REDbutton on your token and enter your 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCD
screen. b. Please press 2, and then enter the Challenge Code into your
Token.
c. An 8-digit numberwill be generated by your Token and enter thisnumber at the token field.
6. Click . A message Authorization(s) has been successfullyapproved. will be displayed once the approval is successful.
7. Click on to Logout.
ACCOUNTS DEPARTMENT
1
2
3
7
4
ACCOUNTS DEPARTMENT
56624
5c
6
5b
5b
5c
5a
Version 2.1
7/24/2019 Basic RHB User Guide FA2
16/74
Part 3
Sysadmin1 &
Sysadmin2 Setup
3.3
Sysadmin1 - Creation
of User Group
TM
12
12
3
4
5
6
7
8
9 10
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 13
Version 2.1
7/24/2019 Basic RHB User Guide FA2
17/74
Part 3Sysadmin1 &
Sysadmin2 Setup
3.3Sysadmin1 - Creationof User Group
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 14
11
1. Login as Sysadmin1and under the User Maintenance tab, click UserGroup.
2. Click Add.
3. Key in a Code- System identification number for the User Group (anycharacter, minimum 1 character & maximum 20 characters).
4. Type in the Description - minimum 1 character & maximum 20characters i.e : Inquirer.
5. Select Rolefor your user.
6. Select Statusas Active.
7. You have the options to choose what type of modules your Inquirercan view. We recommend that you select Allthe Modules.
8. Click .
9. Tick the Check Boxof the accountyou wish your user to view.
10. Click to proceed to next step.
11. Click to send for approval. A message of Transaction(s) issuccessfully sent for approval. will be displayed. This indicates thatthe creation has been sent to Sysadmin2for approval.
12. Click on to Logout.
Creation of User Group is necessaryto determine the user functionaccess.Please add TWOGroups: Data Entryand Authorizer. Each token has to
be assigned only one role.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
18/74
INQUIRER Created
Part 3Sysadmin1 &
Sysadmin2 Setup
3.4Sysadmin2 - UserGroup Authentication
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 15
1. Login as Sysadmin2and under the User Maintenance tab, clickUser Group.
2. Click Transaction(s) Authorization.
3. Tick the Check Box.
4. Click to proceed.
5. To authenticate your User Group, please refer steps below:
a. Press the REDbutton on Sysadmin2 token and enter 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCD screen.
b. Please press 2 and then enter the Challenge Code into your Token.
c. An 8-digit numberwill be generated by your Token and enter thisnumber at the token field.
6. Click . A message Authorization is successful will bedisplayed once the approval is successful.
7. Click on to Logout.
2 3
7
1
INQUIRER
65442
6 5c
5b
4
5b
5c
5a
Version 2.1
7/24/2019 Basic RHB User Guide FA2
19/74
7/24/2019 Basic RHB User Guide FA2
20/74
Part 3Sysadmin1 &
Sysadmin2 Setup
3.5Sysadmin1 - Creationof User ID
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 17
1. Login as Sysadmin1and under the User Maintenance tab, selectUser.
2. Click Add.
3. Key in preferred User ID- minimum 6 characters and maximum 14
characters (Can be Alphanumeric/Alphabets/Numeric) e.g.: USER01 /USER02.
4. Enter User Name -the person who will operates/hold the token.The minimum is 1 character and maximum is 40 characters.
5. Click onto the magnifying glass button and choose the Token IDto tagto the user.
6. Select View Detailed Transactionor View Summary.
7. Enter the Transaction Limit(For Data Entry/Reviewer/Authorizer).
8. Select Activeat the User Status.
9. Select the User Group.
10. Tick the Check Boxof the Subsidiary/Department.
11. Click to proceed to next step.
12. Click to send for approval. A message of Transaction(s) issuccessfully sent for approval will be displayed. This indicates thatthe creation has been sent to Sysadmin2for approval.
13. Click on to Logout.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
21/74
USER01 SUSAN GAN
USER01 SUSAN GAN
65221
5c
5b
Part 3Sysadmin1 &
Sysadmin2 Setup
3.6Sysadmin2 -User ID Authentication
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 18
1. Login as Sysadmin2and under the User Maintenance tab, selectUser.
2. Click Transaction(s) Authorization.
3. Tick the Check Box.
4. Click to proceed.
5. To authenticate your corporate user, please refer steps below:-
a. Press the REDbutton on your token and enter your 8-digit Token PinNumber. The word APPLI will then be displayed at the Token LCDscreen.
b. Please press 2, and then enter the Challenge Code into yourToken.
c. An 8-digit numberwill be generated by your Token and enter thisnumber at the token field.
6. Click . A message Authorization is successful will bedisplayed once the approval is successful.
7. Click on to Logout.
2
3
4
1
7
6
5b
5c
5a
Version 2.1
7/24/2019 Basic RHB User Guide FA2
22/74
Part 3Sysadmin1 &
Sysadmin2 Setup
3.7Reset Corporate UserLogin
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 19
1. Login as Sysadmin1 orSysadmin2and under the User Maintenancetab, select Reset Login.
2. Tick the Check Box for the user ID that you wish to reset.
3. Click . The status will be shown as successful at the userlisting for the respective user ID.
1
2
3
To logout, please click on the icon .If accidentally click on thebuttonfrom browser tab, please wait for 15minutes before you could login againor get your System Administrators (i.eSysadmin1 or Sysadmin2)to reset the
corporate user login.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
23/74
Part 4Home
1. Login as User. Click Message Inbox at the Homemenu.
2. By clicking on the Subject Line you will be able to see messageinformation on pending / approved / rejected transaction(s) from DataEntry / Authorizer / Reviewer.
3. Message will be auto deleted after a period of 15 days or you can Tickthe Check Box, and click .
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 20
4.1Message Inbox 1
2
3
This function is used to view informationon any pending transaction sent by DataEntry for Reviewer / Authorizer and viceversa for Data Entry to view updates ifthe transaction has been approved /rejected.
The message will be available for 15days, after which, the message will beauto deleted (unless it is deleted earlierby the user).
TM
Version 2.1
7/24/2019 Basic RHB User Guide FA2
24/74
4.2Information Management
Part 4Home
1. Login as Userand click Information Management on the main menu.
2. Click Foreign Exchange Rates Inquiry. You also have the options toprint the rates.
1. Login as User and click Information Management on the main menu.2. Click Money Market Rates Inquiry. You have the options to print the rates.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 21
12
1
2
4.2.1 - Foreign Exchange Rates
4.2.2 - Money Market Rates Inquiry
Consists the indicative exchange rates for USD, GBP, AUD, NZD, CAD, GSD,JPY, CHF,CNY, IDR, and EUR in unit for selling and buying.
Consists info on component of the financial markets for assets involved inshort-term borrowing and lending with original maturities of one year orshorter such as Repo, FD, NID, and BA.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
25/74
4.2Information Management
Part 4Home
1. Login as User and click Information Management on the main menu.
2. Click Foreign Currency Notes Rates. You also have the options to printthe rates.
1. Login as Userand click Information Management on the main menu.2. Click Multi Currency Deposit Inquiry. You have the option to print the rates.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 22
1
2
2
1
4.2.3 - Foreign Currency Notes Rates Inquiry
4.2.4 - Multi Currency Deposit Inquiry
Inquire on the latest Live exchange rates from RHB Foreign Exchange quotedagainst Malaysia Ringgit.
Multi-Currency Deposit inquiry shows the term deposit and its rates ofdifferent currencies. Typically use to manage different currencies in oneaccount. Save foreign currencies in current and term deposit accounts oruse as collateral for cross-currency borrowing.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
26/74
4.2Information Management
Part 4Home
1. Login as Userand click Information Management on the main menu.
2. Click Indicative Forward Rates. You have the options to print the rates.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 23
1
2
1
2
4.2.5 - Indicative Forward Rates
4.2.6 - View Treasury Alert
1. Login as Userand click Information Management on the main menu.
2. Click View Treasury Alert. You can view any updates and the latestnews from RHB Treasury.
The Indicative Forward rates determines the Indicative rate of the currencyexchange rate, to be paid or received on an obligation beginning at a
future start date where else the Spot rates is the current exchange rate.
Contains latest news from RHB treasury.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
27/74
4.3TradeInfoLink
Part 4Home
TradeInfoLink is a dedicated webportal at https://tradeinfolink.com.mythat connects you instantly to theworld of global trade.
This is a collaboration between RHBand Export Enterprise, Paris,
TradeInfolink, and it aims to provideinternational trade information to RHBReflex Online Cash Managementcustomers in an easy-to-use webenvironment.
Export Enterprise, Paris has more than20 years experience in providinginternational trade services to globalgoverment and banks. This is ExportEnterprises first collaboration in Asia,making RHB the first bank to provide
such services to customers inMalaysia.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 24
3
1
2
45
1. Login as User. Click Home Tab.
2. Click TradeInfoLink.
3. You will be directed to Trade Info Link. Choose New to TradeInfoLink
(First Time Login).4. Fill up required detail to create the Profile ID and Password.
5. The above light box will appear. REFLEX customers will need to login atthe option under RHB REFLEX Customers.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
28/74
4.3TradeInfoLink
1. Key in Login Username and Password.2. Click OKbutton.
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 25
Once the profile has been created, customer will enter into below screen:
Customer login via outside REFLEX (customer has the TIL login ID & password).
1 2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
29/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 26
You can select a country and get the country profile via the world map.
Under the World Economic Indicator, you can select the country and getits GDP growth, GDP per capital, Household Consumption Growth andImport Growth information.
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
30/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 27
To get more information on the countrys trade information, you can chooseTrade Info Tools Get Market Information Country Profiles and
select the country from the country profiles listing.
If you have any queries over any of RHBs products and services, you mayselect the FAQ at the contact box.
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
31/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 28
The list of links to RHBs product websites will be populated for selection.Example: If you select on REFLEX Online Cash Management, it will
redirect you to the FAQ posted under REFLEX Online Cash Management(refer below).
For any incoming messages from the portal, you would be able to view at theMessage Board
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
32/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 29
If you have any query to RHB, you can post your query at the contact box.
When you click Send, an automated message will be prompted to indicate thatthe message is being attended.
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
33/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 30
Sanction Screening is available for you to check on the blacklisted parties(companies/ individuals).
You will be directed to the following screen. Key in the Name of the individualor entity. Click Find button.
1. Click Trade Info Tools Tab.
2. Click Sanction Screening.
3. Click access service.
4.3.1 Trade Global Detail
1
2
3
Version 2.1
7/24/2019 Basic RHB User Guide FA2
34/74
4.3TradeInfoLink
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 31
List of the black listed individuals or entities will be provided in below screen.
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
35/74
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 32
How to find assistance in using the services provided in the TradeInfoLink?
The following light box will be populated. You can key in the assistancerequired and the queries will be directed to Export Enterprise.
4.3TradeInfoLink
4.3.1 Trade Global Detail
1. Click Trade Info Tools Tab.
2. Click Need Assistance using This Services?.
1
2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
36/74
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 33
How to contact the webmaster of TradeInfoLink?
The following lightbox will appear and you may post any query related to theinformation given in this portal.
4.3TradeInfoLink
4.3.1 Trade Global Detail
1. Click Contact the webmaster.
1
Version 2.1
7/24/2019 Basic RHB User Guide FA2
37/74
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 34
Click on the quick access menu to view the desired modules.
4.3TradeInfoLink
4.3.1 Trade Global Detail
Version 2.1
7/24/2019 Basic RHB User Guide FA2
38/74
4.4.1 Returned Cheque
4.4Reports
Reports are used to view rejected /
returned cheque which was issued.
You could also print and download
the report for easy reference.
Part 4Home
1. Login as User. Click Reports on the main menu.
2. Click Returned Cheque.
3. Select your Account Numberby clicking search tool.
4. Select the Date FromandToto view the Returned Cheque during theperiod of choice.
5. Click on .
6. You will be able to viewthe Returned Cheque(The information containsthe returned date, transaction description, amount, cheque number and
its reasons for returned cheque).
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 35
12
3
4
5
6
TM
Version 2.1
7/24/2019 Basic RHB User Guide FA2
39/74
4.5.1 Transaction Log Inquiry
4.5Log
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 36
1. Login as User. Click Log on the main menu.2. Click Transaction Log Inquiry.3. Select Debiting Account Numberby clicking search tool.4. Select the Date From andToDates of the payment date.
5. Tick the Transaction Type(s)you wish to view or Select All to view All Transactions.6. Click on .7. Click on to the Transaction Date linkto view the transaction(s) and to view
the transaction(s).
12
3
4
5
7
Beside Transaction(s) Status Inquiry to view status of approved
Transaction(s); you could also use Transaction Log Inquiry to view
approve / reject / expired transaction(s).
6
Version 2.1
7/24/2019 Basic RHB User Guide FA2
40/74
4.6.1 Need Help?
4.6Need Help?
If you need help please contact
Reflex customer hotline at
03-92078383or email
alternatively you could also access
help topics from Need help section.
It contains the common Q&A,documents sample to link subsidiary
account etc.
How to use challenge response is a
good step-by-step guide for Reviewer
/ Authorizer / Sysadmin2 to review
on how to approve / reject
transaction.
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 37
1. Login as User. Click Need Help? on the main menu.
2. Select Need Help?. Choose the topics you wish to view from thecontent list by clicking on to the links.
1
2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
41/74
4.6.2 How to Use Challenge Response
4.6Need Help?
Challenge Response is used by the
Authorizer to APPROVE or REJECT
the transaction(s).
Please refer to the following step by
step guide on how to use Challenge
Response.
Part 4Home
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 38
2
3
4
1
Using Challenge Response for approving your transaction
1. Login as Authoriser. Click Transaction Authorisation.
2. Click Transaction Authorisation Inquiry.
3. Select Check Box(s)and click .
4. A 5 digits Challenge Code will be displayed on the Authorizers screen.
To reject the transaction(s),you are required to indicate thetoken passcode and the reason ofrejecting.
Version 2.1
7/24/2019 Basic RHB User Guide FA2
42/74
4.6.2 How to Use Challenge Response
6. You have now completed the approval process.
4.6Need Help?
Part 4Home 5. On the AUTHORIZERs token
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 39
1. Press TOKEN red button
3. At the APPLI, then Press 2
5. Token will generate 8 digitsPasscode on TOKEN LCD screen
7. Then click submit to approvethe transaction
9.
8. A host return code will be generated on the screen to indicate the the transaction has been completed. Authorizer can verify the transactions Host Return Code by pressing the RED button once
6. Enter the 8 digits Passcode intothe Token* field
4. Enter 5 digits Challenge Code that appearon the screen into Authorizers token
2. Enter the Token Pin
Version 2.1
7/24/2019 Basic RHB User Guide FA2
43/74
Part 5Account Management
5.1Inquiry
1. Access REFLEXmain login page.
2. Enter your Corporate ID(Please refer to Acknowledgement Letter).
3. Enter the SignOn ID (Your User ID).
4. Press the REDbutton at your token.
5. Enter your 6-digitsToken Pin Number.
6. Once it displays APPLI, press 1on it.
7. Your token will auto generate and display 8 new digitson your TokenScreen.
8. Key in the 8 digits on the Passcode field on your Login Page.
9. Click GO button to proceed (login).
Reminder!
** If your user that will be login are tagged under more than 1Subs/Dept. this screen will be displayed instead.
1. Select your Subs/Dept.
2. Click to proceed.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 40
Account Management allows you to
view the following:
Consolidated Balance Inquiry
Current Account Balance Inquiry
Multi-Currency Account Balance
Inquiry Fixed Deposit Balance Inquiry
Loan Inquiry
Late Local Cheque
Float/OC Details
Trade Inquiry
Overdraft Inquiry
Transaction History Inquiry
Statement1 2
Welcome USER
Version 2.1
7/24/2019 Basic RHB User Guide FA2
44/74
5.1.1 Consolidated Balance InquiryPart 5Account Management
5.1 Inquiry
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Consolidated Balance Inquiry. Scroll down formore information*. It will display the balances for all accounts (e.g.:FD, Multi Currency Account etc.).
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 41
1
221300000000002
SKY WARK
21300000000003
OCEAN CITY
21300000000004
TG ABU
60800000000001
TG MINERAL
60800000000002
PRO TECH
31100000000001
TANJUNG TAWAU
31100000000002
BUKIT M SDN BHD
21100000000001
SABAH RESORT
21100000000002
CHOICE SDN BHD
71100000000001
BINA SDN BHD
71100000000002
MOHD ISMAIL
If any of your Company FD, MCA,
CA, Loan or Trade Account does not
appear in the system, please write
formal letter signed by your
Sysadmin / Authorized Signatories
to request to include the account
linkage and mail to:
RHB Bank Berhad
Cash & Payment OperationDepartment
Level 3, Tower 3, RHB Centre,
Jalan Tun Razak,
50400 Kuala Lumpur.
Version 2.1
, Malaysia
Operations & Support Department
Group Cash Management Solutions
RHB Bank Berhad
7/24/2019 Basic RHB User Guide FA2
45/74
5.1.2 Current Account Balance Inquiry
5.1 Inquiry
Part 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Current Account Balance Inquiry.
3. Click on the Account Number hyperlink and you will be able to see thedetail transaction(s) of today.
4. Click Available Balance (RM) hyperlink to see the balances of the day.
5. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 42
1
23 4
5
21300000000001
SKY WARK
21300000000002
OSA CREATION
21300000000003
SABAH BHD
21300000000004
TG ABU
21300000000005
PRO TECH
21300000000006
TG MINERAL
21300000000007
BINA SDN BHD
Version 2.1
7/24/2019 Basic RHB User Guide FA2
46/74
5.1.3 Multi Currency Account Balance Inquiry
5.1 Inquiry
Part 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Multi Currency Account Balance Inquiry.
3. Click on the Account Number hyperlink to see the detail transaction(s)of the day.
4. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 43
1
3
4
60800000000001
TG MINERAL
60800000000002
PRO TECH
60800000000003
LION CORP
60800000000004
TG BUNGA SDN BHD
60800000000005
STEEL CORP
60800000000003
DESIGN TECH
60800000000003
BESI STAR
60800000000003
LUCKY SDN BHD
2
Version 2.1
7/24/2019 Basic RHB User Guide FA2
47/74
5.1.4 Fixed Deposit/Repo Account BalanceInquiry
5.1 Inquiry
Part 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Fixed Deposit Balance Inquiry.
3. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 44
1
2
3
31100000000001
TANJUNG TAWAU
21100000000001
SABAH RESORT
21100000000002
CHOICE SDN BHD
21100000000003
DANAU AIR BHD
Version 2.1
7/24/2019 Basic RHB User Guide FA2
48/74
5.1.5.1 Loan Inquiry
5.1 Inquiry
Part 5Account Management
5.1.5Loan Inquiry
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Loan Inquiry,click Loan Inquiry.
3. Click on the Account Number hyperlink to see the detail transaction(s)
of the day.4. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 45
1
2
3
4
71100000000001
SABARUDDIN
71100000000002
MOHD ISMAIL
71100000000003
MUSTAPA
71100000000004
GHAZALI YAHAYA
71100000000005
SUIB AYUB
71100000000006
TAN BENG HUA
71100000000007
MENG
Version 2.1
7/24/2019 Basic RHB User Guide FA2
49/74
5.1.5.2 Revolving Inquiry
5.1 Inquiry
5.1.5Loan Inquiry
Part 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Loan Inquiryand click Revolving Inquiry.
3. Click on the Note Number hyperlink to see the detail transaction(s) of
the day.4. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 46
1
2
3
4
Version 2.1
7/24/2019 Basic RHB User Guide FA2
50/74
Part 5Account Management
1. Login as User. Click Account Managementon the main menu.
2. Click Inquiry, click Late Local Cheque Inquiry.
3. Click on the Account Number hyperlink to see the detailed cheque
status.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 47
1
2
3
5.1.6 Late Local Cheque
5.1 Inquiry
21300000000001/SKY WARK
21300000000001/DESIGN 77
21300000000001/LION STEEL
21300000000001/LUCKY ABC
21300000000001/AIR CORP
21300000000001/DAUN BHD
21300000000001/JUMBO TECH
21300000000001/LADYS 88
21300000000001/BAIDURI SDN BHD
21300000000001/DUNIA WORLD
21300000000001/IT TECH
21300000000001/SMART IT CORP
Version 2.1
7/24/2019 Basic RHB User Guide FA2
51/74
Part 5Account Management
1. Login as User. Click Account Managementon the main menu.
2. Click Inquiry, click Float O/C Details.
3. Select the Account Numberby clicking search tool.
4. Select either Todayor Previousdays.5. Click on .
6. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 48
1
2
6
3
4 5
5.1.7 Float/OC Details
5.1 Inquiry
21300000000001
LION STEEL
Version 2.1
7/24/2019 Basic RHB User Guide FA2
52/74
Part 5Account Management
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 49
1
2
4
3
5.1.8 Overdraft Inquiry
5.1 Inquiry
1. Login as User. Click Account Managementon the main menu.
2. Click Inquiry, click Overdraft Inquiry.
3. Click on the Available Balance hyperlink to see the balance.
4. Click on or .
21300000000001
SKY WARK
21300000000002
OCEAN CITY
21300000000003
IT TECH
Version 2.1
7/24/2019 Basic RHB User Guide FA2
53/74
Portfolio Inquiry
Shows the consolidated outstanding trade transactions with the Bank.
Represents all transactions processed and are still outstanding. Summarise by product, item count and outstanding by product.
Portfolio Screen
1. Login as User. From the Main Menu bar, click Account Management,then clickTrade Inquiry andclick Portfolio.
2. The Trade Account Selection page appears. Select an account from thedrop down list and click Go.
3. The system routes the page to Portfolio Screen.
TM
This sub-module shows you the steps to
perform a Portfolio Inquiry:
Portfolio Screen,
Outstanding Listing and
Transaction Details.
1
2
3
5.1 Inquiry
Part 5Account Management
5.1 Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
Outstanding amount shown is theMYR equivalent principal amount
at creation / issue time.
Premium Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 50
Version 2.1
7/24/2019 Basic RHB User Guide FA2
54/74
Outstanding Transactions Listing
1. At Portfolio Screen, click on any Product Type hyperlink under the
respective Product Category.2. The system routes to the Outstanding Transactions Listing Page with
listing of transactions outstanding under a product type selected. Theformat/layout of each outstanding product listing is displayed below:
Part 5Account Management
The field description of the fields for each outstanding product listing aredepicted below.
No Field Name Description
[I] Outstanding Letter of Credit
1. Transaction No Instrument Type
2. Original Amount Amount in the LC currency
3. Original MYR Amount MYR equivalent at creation4. Issue Date Date processed by Bank
5. Expiry Date Not shown if sight bills
6. Outstanding Amount Current outstanding amount in original currency
7. Status Approved processed
Pending transaction in process by Bank
[II] Outstanding Inward Bill for Collection
See Outstanding Letter of Credit for description of fields.
[III] Outstanding Trust Receipt
See Outstanding Letter of Credit for the remaining field descriptions.
1. Interest Outstanding Total unpaid interest as at inquiry date.
[IV] Outstanding Bankers Acceptance
See Outstanding Letter of Credit for the remaining field descriptions.
1. Tenor BA financing tenor
[V] Outstanding Inward Letter of Credit
See Outstanding Letter of Credit for description of fields.
[VI] Outstanding Outward Bills for Collection
See Outstanding Letter of Credit for description of fields.
[VII] Outstanding Shipping Guarantee
See Outstanding Letter of Credit for description of fields.
[VIII] Outstanding Bank Guarantee
See Outstanding Letter of Credit for the remaining field descriptions.
1. X-Ref No. Applicable for BG Renewal. The expired BGreference no. will be indicated in this column.
[IX] Outstanding Export (Others)
See Outstanding Letter of Credit for the remaining field descriptions.
1. Product List the various export products under Export(Others)
[X] Outstanding Other Financing
See Outstanding Letter of Credit for the remaining field descriptions.
1. Product List the various products under Other Financing
2. Interest Outstanding Total unpaid interest as at inquiry date
TM
5.1 Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
Premium Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 51
Version 2.1
7/24/2019 Basic RHB User Guide FA2
55/74
Part 5Account Management
TM
5.1 Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
Premium Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 52
Version 2.1
7/24/2019 Basic RHB User Guide FA2
56/74
7/24/2019 Basic RHB User Guide FA2
57/74
Transaction Details Page
1. At the Outstanding Transaction Listing Screen, click Transaction No.
Hyperlink.2. The system routes to Transaction Details page. The format/layout of
each product inquiry is displayed below:
- See related sub-module for field descriptions of information relatingto each product.
3. NOTE :
Transaction Details page provides you with information as per originalcreation for product types, e.g. Letter of Credit, Inward Letter of Credit,Inward Bills Collection and Bank Guarantee. You can access theCorrespondence Tabor Attachments Tabto retrieve the full details ofLC/BG issued, the Inward Collection Schedules and Inward LC details,including amendments, if any.
a. Letter of Credit
b. Bank Guarantee
c. Outward Bills for Collection
d. Bankers Acceptance
e. Other Financing
Outstanding list shows product identification under Other Financing
* Current Outstanding Balance of loan after settlement (if any)
* Interest Accrued Interest accrued up to date of inquiry
f. Inward Letter of Credit
g. Inward Bills for Collection
h. Export (Others) This outstanding list also shows product identification under Export
(Others)
*Balance amount after drawdown
i. Shipping Guarantee
j. Trust Receipt
4. Click Backhyperlink after each inquiry to return to the respectiveOutstanding Transaction Listing.
Part 5Account Management
TM
5.1 Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
Premium Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 54
Version 2.1
7/24/2019 Basic RHB User Guide FA2
58/74
Part 5Account Management
TM
5.1 Inquiry
5.1.9 Trade Inquiry
5.1.9.1 Portfolio Inquiry
Premium Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 55
Version 2.1
7/24/2019 Basic RHB User Guide FA2
59/74
History Tab
History Tab is a list of the historical sequence of events of the respectivetransaction. To access the History Screen:
1. Please refer to Transaction Detailspage under sub-module 9.1 -Portfolio Inquiryin this manual for detailed steps.
2. Once user is at the Transaction Details page, history of the transactioncan be viewed by clicking the Historytab.
3. Click Backhyperlink to return to the previous listing.
Part 5Account Management
TM
Under the Transaction Details page of the respective Product Type,
there are 4 common tabs associated with the Details page namely
History, Contact, Attachmentsand Correspondence. These tabs arerelated to the individual transactions and can only be accessed from
the Transaction Details page via various entry points ie. from
Outstanding Listing, Settled Transactions, Alerts and Processed
Transaction pages.
5.1.9.1 Portfolio Inquiry
5.1 Inquiry
5.1.9 Trade Inquiry
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 56
Version 2.1
7/24/2019 Basic RHB User Guide FA2
60/74
Contacts Tab
Contact Tab is a listing of the notifications sent by the Bank and service
requests sent by the Corporate users pertaining to the transaction. To
access the Contact Screen:
1. Please refer to Transaction Detailspage under sub-module 9.1 -
Portfolio Inquiryof this section for detailed steps.
2. At Transaction Details page, Contacts of the Transaction can beaccessed by clicking Contactstab.
3. Click Backhyperlink to return to the previous listing.
5.1.9.1 Portfolio Inquiry
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 57
TM
Part 5
Account Management
5.1 Inquiry
5.1.9 Trade Inquiry
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0Version 2.1
7/24/2019 Basic RHB User Guide FA2
61/74
Attachments Tab
Attachments tab is a list of attachments uploaded by the users related tothe transaction. To access Attachment Screen:
1. Please refer to Transaction Detailspage under sub-module 9.1 - PortfolioInquiryin this manual for detailed steps.
2. At Transaction Details page, it can view the attachments related to the
transaction by clicking the Attachmentstab. The View Attachments Pagespecifies the date and type of attachments uploaded.
3. Click Back hyperlink to return to the previous listing page.
To drill-down the details of the attachments.
4. From Attachments page, click View hyperlink to view the documents.
5. System routes to Attachment Details page.
6. Click Opento open the file.
7. Click Saveto save the file.
8. Click Cancelto return toView Attachmentpage.
TM
5.1.9.1 Portfolio InquiryPart 5Account Management
5.1 Inquiry
5.1.9 Trade Inquiry
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 58
Version 2.1
7/24/2019 Basic RHB User Guide FA2
62/74
Correspondence Tab
Correspondence tab shows a listing of documents uploaded by the Bankrelated to the transaction. To access Correspondence Screen:
1. Please refer to Transaction Details page under sub-module 9.1 -Portfolio Inquiryin this manual for detailed steps.
2. Once user is at the Transaction Details page, Correspondences of the
transaction can be accessed by clicking Correspondence tab. TheCorrespondence page specifies the type of the documents uploaded.
To drill-down on the details of the correspondences:
3. From Correspondence page, click Correspondence Descriptionhyperlink. It describes the Description, Type, Transaction and Sequenceof the correspondence uploaded.
4. System routes to Correspondence Details page.
TM
5.1.9.1 Portfolio InquiryPart 5Account Management
5.1 Inquiry
5.1.9 Trade Inquiry
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 59
Version 2.1
7/24/2019 Basic RHB User Guide FA2
63/74
7/24/2019 Basic RHB User Guide FA2
64/74
TM
5. On the Utilised (MYR), click the Utilitised Amount Hyperlink.
6. The system routes to the Utilised Details for product typewith listing of
the outstanding transactions under the respective trade lines.
7. Click Backhyperlink to return to Limit Listing page.
5.1.9.2 Limits
5.1 Inquiry
5.1.9 Trade Inquiry
Part 5
Account Management
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 61
Version 2.1
7/24/2019 Basic RHB User Guide FA2
65/74
Item Field Name Description
TM
1
2
3
4
5
6
7
Facility Type
Total MTL
MTL # (e.g. MTL2,
MTL3, etc)
MTL1-Islamic LC
or other product
types
Approved Limit /
Sublimit (MYR)
Utilised (MYR)
Available/Excess(MYR)
Types of trade facilities that the customer
maintains with the Bank.
The Overall Multi Trade Line (MTL) granted
to the customer.
The Multi-Trade Line granted to customer
for trade facilities e.g. LC, TR, BA under 1
combination.
This is an individual product facility type
under the Multi-Trade Line combination (for
this e.g. Islamic LC under the first combina-
tion of MTL1).
The Approved Limit for total MTL is themaximum limit approved/granted by the Bank
to the customer. The Approved Limit for MTL#
is the maximum limit for each MTL.
The Sublimit is the individual limit
approved by the Bank for a specific
product.
Utilised column shows the amount that
have been utilized or the limit outstanding
with the Bank.
The Available/Excess column shows you therespective amounts that are available for
utilization and/or respective amounts that
exceeded the approved limit granted by the
Bank. The exceed/overdrawn amount will be
denoted as negative (-) value.
5.1.9.2 Limits
5.1 Inquiry
5.1.9 Trade Inquiry
Part 5Account Management
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 62
Version 2.1
7/24/2019 Basic RHB User Guide FA2
66/74
TM
Alert is a maturity report that displays your transactions (for
transactions with maturity dates only), which are maturing during
the next 7 days.
1. Login as User. From the Main Menu bar, click Account Management,then clickTrade Inquiry andclick Alerts.
2. The Alert page appears. The user is required to select an account fromthe drop down list and click Go.
3. The system routes to Alerts Screen.
4. Click the hyperlink at transaction number. The system routes therequest to the transaction details page, where user can view thedetails, history, contacts, attachment and correspondence related tothe transaction.
5.1.9.3 Alerts
5.1 Inquiry
5.1.9 Trade Inquiry
Part 5Account Management
1
23
4
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 63
Version 2.1
7/24/2019 Basic RHB User Guide FA2
67/74
1. Login as User. Login as User. From the Main Menu bar, click AccountManagement, then clickTrade Inquiry andclick Processed
Transactions.
2. Trade Account Selection page appears. Select an account from the dropdown list and click Go.
3. The system routes to Processed Transactions Inquiry Screen. It displaysa list of transactions processed by the Bank for the past 7 days from theprocessed date.
TM
This is a listing of transactions that has been processed by the Bank.
It is an online real-time basis kept in the system for 7 days from
date of process.
5.1.9.4 Processed Transactions
5.1 Inquiry
5.1.9 Trade Inquiry
Part 5Account Management
1
23
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 64
Version 2.1
7/24/2019 Basic RHB User Guide FA2
68/74
1. Login as User. Login as User. From the Main Menu bar, click AccountManagement, then clickTrade Inquiry andclick Settled
Transactions.
2. Trade Account Selection page appears. Select the account from the dropdown list and click Go.
3. System routes to Settled Transactions Screen. It displays a list oftransactions that have been settled or repaid for a period determinedby the Bank.
4. Transaction details can be viewed by clicking on the Transaction No.hyperlink. Please refer to the Transaction Details Screens undersub-module 9.1 - Portfolio Inquiry of this section.
TM
Settled Transactions is a listing that shows all transactions that
have been fully settled/repaid. Also include matured items but
converted to overdue loan if customer fail to repay on maturity.
5.1.9.5 Settled Transactions
5.1 Inquiry
5.1.9 Trade Inquiry
Part 5Account Management
1
23
4
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 65
Version 2.1
7/24/2019 Basic RHB User Guide FA2
69/74
Part 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Transaction Inquiry.
3. Select the Account Numberby clicking search tool.
4. Select theDate(From and To).
5. Click to proceed.
6. Click on or .
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 66
1
2
3
4
5
5.1.10 Transaction History Inquiry
5.1 Inquiry
21300000000003 / OCEAN CITY
6
Version 2.1
7/24/2019 Basic RHB User Guide FA2
70/74
5.1.11.1 Statement RequestPart 5Account Management
5.1 Inquiry
5.1.11Statement
1. Login as User. Click Account Management on the main menu.2. Click Inquiry, click Statement and click Statement Request.
3. Select the Account Numberby clicking search tool.
4. Select the Statement Date.
5. Click to proceed.
6. Select either Openor Save.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 67
1
2
3
4
5
6
Version 2.1
7/24/2019 Basic RHB User Guide FA2
71/74
5.1.12 Charges StatementPart 5Account Management
5.1 Inquiry
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 68
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, clickCharges Statement.
3. Select theAccount Numberby clicking search tool.
4. Select theDate(From and To).
5. Click on .
6. Click on or .
1
4
6
5
2
3
Version 2.1
7/24/2019 Basic RHB User Guide FA2
72/74
5.1.13.1 Cheque Status InquiryPart 5Account Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Cheque Management.
3. Click Cheque Status Inquiry.
4. Select Account Numberby clicking search tool.5. Key in the Cheque Number (From and To).
6. Click to proceed.
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 69
1
2
3
4
5
6
5.1 Inquiry
5.1.13Cheque Management
Version 2.1
7/24/2019 Basic RHB User Guide FA2
73/74
5.1.13.2 Presented Cheque InquiryPart 5Account Management
TM
Basic Reflex Online Cash Management
RHB Bank Berhad l Version 2.0
Page 70
5.1 Inquiry
5.1.13Cheque Management
1. Login as User. Click Account Management on the main menu.
2. Click Inquiry, click Cheque Management.
3. Click Presented Cheque.
4. Select the Account Numberby clicking search tool.
5. Select theDate(From and To).
6. Click to proceed.
1
2
3
4
5
6
Version 2.1
7/24/2019 Basic RHB User Guide FA2
74/74
Part 6Appendix
TM
1. Press the REDbutton on your token.
2. Enter your Token PIN Number.
3. The Token LCD screen will display APPLI.4. Press and Hold the REDbutton until you
see New Pin message is displayed.
5. Enter your New Pin Number.
6. Reconfirm your New 8 digit Pin Number.
7. Press the REDbutton to turn off the token.
When you enter Token Pin Number wrongly 3 times, your token will be
locked and you will see Lock Pin Number on the screen. To unlock your token, prepare a formal letter on your company letterheadwith the following content: - Request to Unlock Token - REFLEX Corporate ID
- Token Lock Pin Number
- Contact Person
- Contact Number
- Sysadmin1 or Sysadmin2 must sign the letter
- Send the completed letter to RHB Centre
- Our Customer Support will contact you
6.1 - How to change Token Pin Number
6.2 - How to Unlock Token
To include Designated FundTransfer, Autodebit / Auto Credit /Bulk Payment, email us [email protected] write to us at:
RHB BANK BERHAD
Cash & Payment OperationsDepartmentLevel 3, Tower 3, RHB Centre,Jln Tun Razak,50400 Kuala Lumpur.
If you require further clarificationon the file format, please contactReflex Training via Reflex support at03-9207 8383.
Selangor and Wilayah ReflexImplementation Trainers are basedat RHB Centre; you can contact usfor hands on training approximately2-4 hours in duration for free of
6
Operations & Support DepartmentGroup Cash Management Solutions
RHB Bank Berhad