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ORGANIZATIONAL BEHAVIOR
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After studying chapter six and listening
to my lecture, you should be
able to: 1. Outline the motivation
process.2. Describe Maslow’s need
hierarchy.
3. Contrast Theory X and
Theory .!. Di""erentiate motivators
"rom hy#iene "actors.
$. %ist the characteristics
that hi#h achievers pre"er
in a &ob.
'. (ummari)e the types o"
#oals that increase
per"ormance.
L E
A
R
N I
N G
O B
J E C
T I V
E S
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Defining Motivation
*ey +lements
1. ,ntensity- how hard a person tries
2. Direction- toward bene"icial #oal
3. ersistence- how lon# a person tries
*ey +lements
1. ,ntensity- how hard a person tries
2. Direction- toward bene"icial #oal
3. ersistence- how lon# a person tries
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Going “Beyond the Fringe in Benefit!" E!#e$ia%%y &reative Re'ard
(ra$ti$e!
Company
/pple Computer
ubli0 (uper Marets
/dvanta Corporation
estin otels
orthin#ton ,ndustries
4eader’s Di#est
itney 5owes
(teelcase
Delta /irlines
Reward
(toc purchase options
artial ownership in the company
Opportunity to help train new employees
6ree meals while on the &ob
aircuts "or 72 while at wor
6ridays o"" durin# the month o" May
Courses in real estate8 #ol"8 paintin#8 photo#raphy8 and cae decoratin#
/ccess to campin# "acilities and e9uipment
6ree airline travel "or employees and spouses
SAS Company???
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Theory ) and Theory * +Do,g%a! M$Gregor-
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Need Hierar$hy Theory
hysiolo#ical needs
(a"ety needs
(ocial needs
+steem needs
(el":actuali)ation
needs
%ower:order needs
i#her:order needs
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T'o.Fa$tor Theory +Frederi$/ Her01erg-
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&o2#ari!on of
3ati!fier! and
Di!!ati!fier!
6actors characteri)in# eventson the &ob that led to e0treme
&ob dissatis"action
6actors characteri)in# events
on the &ob that led to e0treme &ob satis"action
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Overvie' of E4#e$tan$y Theory
+""ort
+0pectancy ,nstrumentality;alence o"
reward
er"ormance 4eward
MOTIVATION 4ole perceptionsand opportunities
/bilitiesand traits
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E5,ity Theory" A 3,22ary and E4a2#%e
,=+>?,T/5%+ 4+%/T,O=(,/ndy is
overpaid
compared to 5ill
5ill isunderpaid
compared to /ndy
5ill’s outcomes@72$8AAAByear5ill’s inputs
@!A hoursBwee
/ndy’s outcomes@73A8AAAByear/ndy’s inputs@!A hourBwee
/ndy "eels guilty 5ill "eels angry
+>?,T/5%+ 4+%/T,O=(,
/ndy’s outcomes@73A8AAAByear/ndy’s inputs@!A hourBwee
/ndy is equitably paid compared to 5ill
5ill’s outcomes@73A8AAAByear5ill’s inputs
@!A hoursBwee
5ill is equitably paid compared to /ndy
5ill "eelssatisfied
/ndy "eelssatisfied
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Goa%.3etting Theory +Ed'in Lo$/e-
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oal (ettin#- (ome ,mpressive +""ects
. e r c
e n t a # e o " M a 0 i m u m 2 e i # h t
C a r r i e d o n + a c h
T r i p
Before goal After oal
6our:ee eriods
$A
'A
EA
FA
GA
1AA
1 2 ! $ ' E F G 1A 11 12!even
"ears #ater
G!
There was a dramaticimprovement in per:"ormance a"ter a #oal
was set
er"ormance at the #oal levelwas sustained seven years a"ter
the #oal was "irst set
oal level
3
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ERG Theory +&%ayton A%derfer-
Core =eeds
+0istence- provision o"basic materialre9uirements.
4elatedness- desire "orrelationships.
rowth- desire "orpersonal development.
Core =eeds
+0istence- provision o"basic materialre9uirements.
4elatedness- desire "orrelationships.
rowth- desire "orpersonal development.
Concepts-
More than one need can
be operative at the sametime.
," a hi#her:level needcannot be "ul"illed8 thedesire to satis"y a lower:
level need increases.
Concepts-
More than one need can
be operative at the sametime.
," a hi#her:level needcannot be "ul"illed8 thedesire to satis"y a lower:level need increases.
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David M$&%e%%and6! Theory of Need!
nAch
nPow
nAff
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Mat$hing A$hiever! and 7o1!
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&ognitive Eva%,ation Theory
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Reinfor$e2ent Theory
Concepts-
5ehavior is environmentally caused.
5ehavior can be modi"ied @rein"orced by
providin# @controllin# conse9uences.
4ein"orced behavior tends to be repeated.
Concepts-
5ehavior is environmentally caused.
5ehavior can be modi"ied @rein"orced by
providin# @controllin# conse9uences.4ein"orced behavior tends to be repeated.
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F%o' and Intrin!i$ Motivation Theory
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8en Tho2a!6! Mode% of Intrin!i$ Motivation
+mployees are intrinsically motivated whenrewards an employee #ets "rom wor result "rom-
– Choice– the ability to freely self-select andperform task activities.
– Competence– the sense of accomplishmentfrom skillfully performing chosen tasks oractivities.
– Meaningfulness– pursuing a task that mattersin the larger scheme of things.
– !og!ess– the feeling of signicantadvancement in achieving the task’s purpose.
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E5,ity Theory
4e"erentComparisons-
(el":inside
(el":outsideOther:inside
Other:outside
4e"erentComparisons-
(el":inside
(el":outside
Other:inside
Other:outside
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E5,ity Theory +$ont6d-
+ X , 5 , T "#$
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E5,ity Theory +$ont6d-
Choices "or dealin# with ine9uity-
1. Chan#e inputs @slac o""
2. Chan#e outcomes @increase output
3. DistortBchan#e perceptions o" sel"
!. DistortBchan#e perceptions o" others
$. Choose a di""erent re"erent person'. %eave the "ield @9uit the &ob
Choices "or dealin# with ine9uity-
1. Chan#e inputs @slac o""
2. Chan#e outcomes @increase output3. DistortBchan#e perceptions o" sel"
!. DistortBchan#e perceptions o" others
$. Choose a di""erent re"erent person'. %eave the "ield @9uit the &ob
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E5,ity Theory +$ont6d-
ropositions relatin# to ine9uitable pay-
1. Overrewarded employees produce morethan e9uitably rewarded employees.
2. Overrewarded employees produce less8 butdo hi#her 9uality piece wor.
3. ?nderrewarded hourly employees producelower 9uality wor.
!. ?nderrewarded employees produce lar#er9uantities o" lower:9uality piece wor thane9uitably rewarded employees
ropositions relatin# to ine9uitable pay-
1. Overrewarded employees produce morethan e9uitably rewarded employees.
2. Overrewarded employees produce less8 butdo hi#her 9uality piece wor.
3. ?nderrewarded hourly employees producelower 9uality wor.
!. ?nderrewarded employees produce lar#er9uantities o" lower:9uality piece wor thane9uitably rewarded employees
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E5,ity Theory +$ont6d-
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E4#e$tan$y Theory
+ X , 5 , T "#%
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(erfor2an$e Di2en!ion!
+ X , 5 , T "#&
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Integrating
&onte2#orary
Theorie! of
Motivation
+ X , 5 , T