BASIC JOB SKILLS FOR PERSONAL CARE ASSISTANTS The job skills profiles describe basic skills that are part of working practice, and are based on competence objectives. Employers can ascertain what skills need to be strengthened, and employees can see what type of training they need in the areas of reading, writing, verbal communication, basic maths and IT skills. The profiles can be adapted to individual and local needs. They describe the link between basic skills and the employee’s actual work tasks, and make it easier for the training manager to devise appropriate courses. The profiles can also be used for ordinary vocational upper secondary teaching and can be useful tools in making common core subjects in vocatio- nal training more work-related.
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READING On a daily basis the personal care assistant will read: •signsandsymbols•menus•dutyrosters•personalcareplans,e.g.actionplaninelectronicj Journalandworkplan•messagesfromcolleaguesandsupervisors,e.g.by e-mail,mobiletextandonPost-itnotes•weeklyplans,e.g.unittimetable•appointmentsbook,e.g.forresidents’appointments•shiftreportsandjournallogs•variousnotices,e.g.summonstomeetings
Regularly the personal care assistant will read: •actionplansforresidents•informationonexcursionsandothersocialactivities•managementinformationletters•activityplans,e.g.fortheunitorfortheentirenursing home•newspapers,magazinesandbooks,e.g.aloudto residents
Occasionally the personal care assistant will read: •health,environmentandsafety(HSE)instructionson hygieneandfire•formsandinformationonrightsandduties,e.g.self- certificationofillness,leaveofabsence,performance review,confidentialityagreement
Readingandwriting
WRITINGOn a daily basis the personal care assistant will: •completeforms,e.g.crossoffdailyroutinesonforms•writejournalreports,e.g.dayreportatshiftchange•writemessagestocolleagues,supervisors,nextofkin, e.g.bye-mail,mobiletextandonPost-itnotes•writeappointmentsinappointmentsbook•putnametagsonresidents’clothes
Regularly the personal care assistant will: •completetimesheets,e.g.onpaperorelectronically•completeorderlists,e.g.forfoodorders
Occasionally the personal care assistant will: •completeformssuchasconfidentialityagreement, leaveofabsence,annualleave,performancereview•writeminutesofmeetings•writepostersandnotices
On a daily basis the personal care assistant will: • listentothewishesandneedsofresidents• listentoinstructionsfromsupervisorsorother colleagues•chatwithresidentsabouttheweatherandday-to-day routines•talkwithresidents,e.g.atbreakfast,lunchanddinner•talkwithresidentsabouttheday’smenu,activitiesand appointments•takeoralmessagesfromcolleaguesandnextofkin • listentooralreportsfrompreviousshift•giveoralreportstocolleagueswhenchangingshifts•discussreportwhenchangingshifts•discusswithresidentswhenattendingtotheirpersonal needs,e.g.givingtheminstructionswhattodo• informresidentsabouttheday’sappointments•requesthelpfromcolleaguesandexplainwhathelpis needed•discussworktasksandplansforthedaywithsupervisor andcolleagues
Regularly the personal care assistant will: • informresidentsabouttheweek’sactivities•takephonemessages,e.g.fromnextofkin,colleagues andsupervisors•conversewithresidentsaboute.g.theirfamilyandthe past•conversewithnextofkinaboutresidents,e.g.their stateofhealthandwell-being•talkwithresidentsandcolleaguesaboutsocialactivities
Occasionally the personal care assistant will: •talkwithcolleaguesabouthis/herownworksituation•talkwithcolleagues,residents,nextofkinandchurch ministerinthecaseofadeath•haveaperformancereviewwithhis/herownsupervisor
On a daily basis the personal care assistant will: •measureapatient’stemperatureandweight•monitorapatient’sfluidintake(tobenotedonaform)•registerandplotapatient’stemperatureonadiagram andmonitoranydeviations.•estimatetimespentonpatientcare,dressing,bathing, showering,etc.
Regularly the personal care assistant will: •checktheinventory•checkhis/herpayslip
On a daily basis the personal care assistant will:•communicatewithhis/heremployerbye-mail,e.g. submittingerrorreports•checkmeetingsandappointments•fillininformationandwriteshiftreportsinelectronic journals•registerworkedhoursintoelectronicforms
Regularly the personal care assistant will:•findrelevantformsontheintranet,e.g.regarding dispensingofmedication•findthelatestinformationonthemunicipality’shome pages•findactionplansintheelectronicjournal•usestandardwordprocessingprograms•sende-mailswithattachments
Occasionally the personal care assistant will:•findnewrecipesfornutritiousfoods•storeactionplansincomputerfolders•checkHSEroutinesontheinternet•usecomputerprogramsfortraining•helpresidentsfindinformationontheinternet