Barriers to Communication

BARRIERS TO COMMUNICATION

SEMATIC BARRIERS

WORDS WITH DIFFERENT MEANINGS

The word  SET has 464 definitions in the Oxford English

Dictionary.

DENOTATIONS AND CONNOTATIONS

Denotative word - RoomConnotative word –

Honest

BAD EXPRESSIONS

FAULTY TRANSLATION

Speaker : We need a new “Personnel” Department.

Listener hears : We need a new “Personal” Department.

UNCLARIFIED ASSUMPTIONS

THESE CAN BE OVERCOME BY:

•Using words familiar to the receiver.•Clarifying nuances or shades.•Using words with positive connotation.•Expressing words properly.•Translating message correctly.•Clarifying assumptions.•Training and practice.

PHYSICAL AND

MECHANICAL BARRIERS

NOISE

DISTANCE AND TIME

INFORMATION OVERLOAD

THESE CAN BE OVERCOME BY:

•Being brief and precise.•A little care.

ORGANISATIONAL BARRIERS

LONG CHAIN OF COMMAND

POOR SPATIAL ARRANGEMENTS

INAPPROPRIATE MEDIUM

THESE CAN BE OVERCOME BY:

•Shortening scalar chain.•Proper layout.

SOCIO-PSYCHOLOGICAL

BARRIERS

ATTITUDES AND OPINIONS

EMOTIONS

STATUS AND FEAR

CLOSED MINDS

INATTENTION

DISTRUST

PREMATURE EVALUATIONFellow Employee : The Company's mission is

to identify and create new intellectual property, secure the intellectual property through international patent applications,

aggressively protect the…

You:

POOR RETENTION

PERCEPTUAL DISTORTION

RESISTANCE TO CHANGE

THESE CAN BE OVERCOME BY:

•Keep and open mind.•Express candidly.•Encourage subordinates to express.•Pay complete attention.•Listen patiently.