BARLAUREA TEAM 3. BACKGROUND Research innovation environment Research service development LivingLab Teach the students how services process work Knowledge.

BARLAUREA TEAM 3

BACKGROUND

•Research innovation environment

•Research service development

LivingLab

•Teach the students how services process work

•Knowledge is giving by 2nd year student to 1st year student

Authentic

•Lunch Buffet

•Café Beat•A la Carte

Restaurant Flow

•Meeting Services/Laurea Events/ Lobby Laurea

6 Units

1 000 Customers per

day

Lunch Buffet = 700 Customers

per day

Room is able to fit 400

Customers

Lack of storage, room and air

50 Customers take soup per

day

BACKGROUND

GOALS

Adapt it to International Students

Improve it to Finnish Customers

Attract more Customers to Café Beat

METHOD

SD Understanding

SD Thinking

SD Generating

SD Filtering

SD Explaining

SD Realising

HOW THE IDEAS CAME UPSWOT analysis of Lunch Buffet & Café Beat

General & Specific questions to the client

Inspired by our own schools’ eating habits

Inspired by our own experience

7 IDEAS…

BarLaurea

Lunch BuffetDecorate the Lunch

Buffet

Create your own

salad

Create your own

pasta

Café Beat

Smoothies MenusCreate

your own sandwich

Fresh fruits

DECORATE THE LUNCH BUFFET

How did we come up with this idea?

What can we do ?• Painting on the wall• Potted flowers or plants

Information about painting a wall•Yellow paint: 5.5€ (0.9L) •Paintbrush: 12-16€/ per

CREATE YOUR OWN SALAD

How did we come up with this idea?

What can we do ?•Greek salad •Mexican Salad•Caesar Salad

Price for “create your own salad”: 2€

CREATE YOUR OWN PASTAWhy Pasta?•It addresses to everybody•Useful for chefs•Low-cost

Prices = 2,60€ (no salad included)

Once a week

2 solutions •Self-service•Customer Service Quality

CREATE YOUR OWN PASTA

CREATE YOUR OWN PASTA

SMOOTHIESFeatures•Twice a week•Fresh seasonal fruits

Prices•Small = 1,50€•Medium = 3€•Large = 4€

Why Smoothies ?•Fashionable•Good for everyone’s

health

SMALL MENU‘SSell small Menu‘s in the Café Beat•During the whole day•Menu with coffee = 2€•Menu with Smoothie = 4€

Theme Days once a week•French Menu•English Menu•German Menu•Turkish Menu

Rest of the days Finnish Breakfast

Why selling Menu‘s ?•Attract more people in Café Beat•Get International Food in Café Beat

CREATE YOUR OWN SANDWICH

Attract more customers to

Cafe Beat

Attract customers who are in a hurry

Cafe Beat’s card reduction

Half sandwich = 2,5€

Full sandwich= 5€

Different flavours•Orange Juice•Grapefruit Juice•Orange/Grapefruit Juice•Orange/Lemon Juice•Grapefruit/Lemon Juice

Prices for Citrus Fruits •1 kg Orange = 0,45€•1 kg Grapefruits = 0,75€•1 kg Lemons = 0,70€•Machine 1 = 150€•Machine 2 = 172€

Price for Fresh Juice •100 ml = 1,50€•200 ml = 2,50€

FRESH JUICES

People eat more and more unhealthy food salter, fatter and with more antidegradant

Fresh juices are very healty

They include a lot of vitamin and minerals

WHY FRESH JUICES ?

Thank you for your attention!