Banner Managed Communication - Corporate Overview Brochure June 2011

DEFINITIVE SOLUTIONS, REMARKABLE RESULTS

Managed Print and Marketing Communications

FOR WORLD LEADING BUSINESSES

BANNER MANAGED COMMUNICATION

OUR MISSION, VISION AND VALUES

To continue to set Industry Standards through investment, research, development, commitment to excellence and leadership in each of our six business streams and beyond.

This is a very exciting time for us. Our mission is to deliver definitive solutions and remarkable results for our existing and new clients across the globe. To build upon our commercial success and to become the recognised leader in managed print and marketing communications for world leading businesses and organisations in both public and private sectors. We demonstrate this by:

ll Providing exemplary service, delivered through skilled personnel, working closely with clients, suppliers and manufacturers to develop leading edge solutions, techniques, products and processes. Fostering a culture of discovery in all our activities, we strive to achieve breakthrough results and benchmark standards in every aspect of our business world.

ll Building a work environment where each person is valued, respected and has an equal opportunity for personal and professional growth.

ll Our knowledgeable staff will help inspire, educate, articulate and problem solve for our clients. By advancing excellence in learning, imparting knowledge and strengthening trusted client relationships, we deliver World-class service with skill and extraordinary care.

ll Most importantly, we pursue excellence in everything we do – at every touch point of our business streams. To continue to build upon our 30 year heritage, pushing the boundaries of innovation, introducing new business critical services, being kind to the environment, and above all, creating exceptional business value.

Looking ahead, we are focused on accelerating the implementation of our growth strategy while continuing to enhance and build on the strength of our brand. I am incredibly excited about this journey and truly believe the best of Banner Managed Communication is yet to come.

Catherine BurkeManaging Director

Our core aim is to develop long-term business relationships with customers and key stakeholders, based on ethical and responsible business practices.

We offer one of Europe’s most impressive and comprehensive ranges of communication management services. We provide a single source procurement solution for organisations wishing to reduce costs and streamline buying and production processes. The benefits speak for themselves.

COST MANAGEMENT / FINANCIAL BENEFITS

ll Full transparency on your print spend

ll Guaranteed savings – typically 25%+ per annum

ll Real-time online management information linked into key performance indicators and service level agreements

ll Greater financial flexibility through reduced overheads – processes and services provided at a fraction of the cost of funding internally

ll Postage optimisation

ll VAT management

INTERNAL BUSINESS EFFICIENCIES

ll Introduction of consistent print procurement strategy across the organisation

ll Increased use of technology to capture costs in the supply chain and create real world efficiencies

ll Option to transfer internal buyers and existing suppliers where applicable

ll Automation and standardisation of order management – self-service ordering through our marketing technology

ll Access to specialist management skills, processes and disciplines for non-core activities

WHAT WE DO

Banner Managed Communication offers one of Europe’s most comprehensive range of print, marketing and communication management services.

DELIVERABLE MARKETING BENEFITS

ll Making your marketing budget go further

ll Improve brand protection and quality control

ll Absorption of print specification and procurement activity to allow clients to focus on core business

ll Increased agility – time to market/flexibility

ll A wider array of leading marketing communications solutions and know-how available to your marketing team

ll Accountability

ll Production expertise from creative brief to fulfilment providing maximum opportunity for cost efficiency and fit for purpose production

ll Provision of consultancy services, technology development and creative services to support migration to online channels which can integrate with your existing investment e.g. email marketing, personalised URLs

CULTURALLY ALIGNED RESOURCE

ll Collaborative recruitment process

ll Sector knowledge fit / experience

ll Personality, culture match to your brand and products

OPERATIONAL CONTROL / PERFORMANCE MANAGEMENT

ll Operational flexibility and control through contractual commitments

ll Production expertise for cost efficiency and fit for purpose production

ll Environmental solutions linked to your Corporate Social Responsibility targets

ll Staffing flexibility

BRAND MANAGEMENT

ll Brand consistency

ll Total colour management

ll Process colour control, from artwork to print

ll Material standardisation

ll Asset tracking and approval via DAM

BMC have added more value in six months than the previous supplier

contributed in five years

Merlin Entertainment

We think about print and marketing communication without preconceptions. We are willing to challenge conventional dogma, think big ideas and create innovative solutions for companies and organisations in the public and private sector.

We adopt a process of discovery, which we approach with open minds, avoiding fads and focusing on long term solutions. Discovery is the key element and the biggest part of achieving new things. We challenge, explore and question, fully understanding our client’s business, ambitions and even preconceptions.

Once we have explored every avenue, we then distill everything we have discovered to find the key driver that will compel people to act. Our collaborative approach means clients are onboard and involved every step of the way. It is about being true entrepreneurs for our clients – proactively finding new ways to advance their business.

Collaboration is the key. And, for us, collaboration isn’t just a word. It is how we work in every sphere of business activity. Understanding is essential to discovery and our strategic process liberates creativity by harnessing fluent thinking, commercial understanding and pure instinct into wide reaching solutions. It frees us to exceed expectations.

Innovation is eaked out and carefully embraced. The result is a deep rooted commercial solution which is understood, integrated, pinpoint accurate, professional and, above all, excellent value. We help procurement professionals to deliver against their objectives, by providing real strategic benefits that free up time, resource and hard cash. We call it Banner Economics.

Typically we achieve an average of more than 25% of identifiable savings for our clients. Further proof of how we can add value to your business is offered through our free consultancy service which we call – a risk free audit of your enterprise wide inbound and outbound communication activities.

As a result of our audit and the implementation of our recommendations, your business will benefit from the following points:

ll Guaranteed, sustainable cost savings embodied within the contract

ll Clearly defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

ll A leaner, more efficient supply chain

ll Complete transparency

ll Improved communications management

ll Operational and financial process improvements

ll Technology solutions to improve service, cost control and workflow

ll Improved brand and colour management

ll Reduced time-to-market

We always provide extraordinary levels of client service which is a huge reason why clients enjoy long working relationships with us. Nearly half our revenue is derived from clients who have worked with us for more than five years.

Investment in people and technology allows us to retain our position at the forefront of our industry. Our advanced integrated client system makes every step of the customer journey easy and efficient.

The introduction of new and business critical resources such as managed print services, integrated hybrid mail and optimised post demonstrates our commitment to providing one of the most complete and comprehensive services you will find anywhere in the UK, Europe and beyond.

HOW WE DO IT

We believe business never stands still and business growth, particularly in hard times, means doing new things. The best way out of recession is to stimulate new demand.

Sustainable savings of up to 30% a year, along with even better service

levels and a renewed focus on the brand

RFU

The depth and breadth of our service offering is exemplified through our six comprehensive business streams.

Being part of a major plc, office2office, gives us the added advantage to cross fertilise services and provide a single source solution to multiple communications and business requirements. It is what makes us different from the competition.

Banner Managed Communication is perfectly equipped to help its clients face the future with confidence. By combining the finest elements of these highly complementary operations, we have created a company designed to meet the needs of the most demanding clients. Our investment in people, services, technology and, of course, clients has made us one of Europe’s leading providers of outsourcing services.

Essentially, if there are areas of your business that are distracting key staff from their core roles, then outsourcing those tasks is a possible solution for you. When we say ‘tasks’, this could be as all-encompassing as your entire marketing communications function or as simple as producing a direct mail campaign. It could even be providing warehouse and shipping facilities for your stock, or adding creative design to a project. We can do whatever your business needs through our integrated business streams.

ll Category management and

procurement of printed

communications – Sheet-fed,

Continuous Web, Digital, POS,

Large format, Operational print,

Security print, Packaging solutions

ll Brand and colour management,

ll Supply chain and inventory

management, Promotional

products, Specialist sourcing

ll Product re-engineering

ll Environmental standards

ll Call centre (Inbound/Outbound)

ll Real-time multi-channel B2B/B2C,

Print, Web, Purl, Email and SMS

ll Transactional billing, e-billing

and transpromo

ll Database management

including capture, cleansing,

modelling and profiling

ll Document composition and

digital fulfilment

ll Postal management, optimisation

and hybrid mail

ll Downstream access solution

ll Response handling including

gone-aways

ll Subscription management services

ll Onsite mailing and digital

print room

ll Managed Print Service (MPS)

ll Scanning and imaging document

software solutions

ll Forms and correspondence

processing

ll Payment handling and processing

ll Electronic and physical archiving

ll Secure shredding and recycling

ll Optimising product procurement

ll Office supplies, technology

and furniture

ll Promotional items

ll Globe and tick – environmentally

preferred products

ll Closed Loop – paper recycling

ll Creative services on and offsite

ll Strategic planning, Corporate

design and branding

ll Pre-media, Creative production

and Digital Asset Management

(DAM)

ll Digital marketing, Social media,

Website creation, and e-commerce

ll Marketing and operational

software

ll Mobile marketing

ll Photography, presentations,

copywriting and PR support

ll Warehouse storage and

call-off facilities

ll ‘Pick and Pack’ fulfilment

ll Response handling

ll Returns management

ll Managed supply chain

ll IT services

ll Distribution

ll Inventory and warehousing

OUR BUSINESS STREAMS

Clients can ‘cherry pick’ from our services on a stand alone basis, or benefit from an enterprise wide solution, embracing every aspect of our six business streams.

PRINT MANAGEMENT

DIRECT MARKETING

DOCUMENT MANAGEMENT

OFFICE SOLUTIONS

MARKETING SERVICES

LOGISTICS

Environmental management is a key corporate policy and demonstrates our commitment to:

ll Achieving environmental best practice throughout our business activities and, wherever this is commercially possible, we will prevent pollution from business activities.

ll Using a continuous improvement process to help us reduce our environmental impact.

ll Educate and train our staff to act in an environmentally responsible manner and ensure they are fully aware of the processes to help them support environmental objectives.

ll Carrying out internal environmental audits to help us measure our performance and continually ensure that objectives and compliance requirements are met.

ll Ensuring our client base is aware of our environmental improvement process.

ll Working with our clients to support them in reducing their own environmental impact.

To support this policy Banner Managed Communication will operate an Environmental Management System that within commercial guidelines ensures ISO 14001 conformance by adhering to:

ll All relevant legislation and local bye-laws Ethical consideration of surrounding community e.g. noise, traffic flow etc.

ll Maintaining relationships with utility suppliers to ensure compliance with all relevant operating conditions i.e. disposal of toner cartridges, placing inks etc in drains.

ll Having relevant expertise in each location.

ll Developing partnerships with responsible suppliers to ethically and sustainably procure products and services with the minimum adverse environmental impact .

ll Using natural resources and energy efficiently to minimise waste and manage our carbon footprint.

ll Promoting re-use, recovery and recycling of waste together with the use of products containing recycled materials.

OUR CORPORATE SOCIAL RESPONSIBILITY

Creating a sustainable business environment is what Banner Managed Communication is all about.

We recognise that the pursuit of economic growth and the protection of a healthy environment must be closely linked. Sustainability is the capacity to endure – it is about stabilising the currently disruptive relationship between Earth’s two most complex systems – human culture and the living natural world.

It is only right that we take onboard how our business and yours affects the environment

Catherine Burke Managing Director

Our work with clients goes to the very heart of their organisations. We’re used to looking at the bigger picture, building trusted, long-term relationships with our clients.

Here’s what our clients have to say.

Banner Managed Communication has an impressive library of individual business case studies.

CLIENTS

Our client list reads like the who’s who of business, something in which we take great pride, demonstrating our ability to achieve definitive solutions with remarkable results.

FOR USE AT ROSE SIZES OF25MM HIGH AND SMALLER

Landor AssociatesBranding Consultants and Designers Worldwide44 rue des petites écuries75010 Paris - FranceTel + 33 (0)1 53 34 31 00Fax + 33 (0)1 53 34 31 01

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PRODUIT Carte de visite 1 - Recto

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VALIDATION CLIENT VALIDATION CREATION VALIDATION MARKETING VALIDATION PRODUCTION

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TÉL. : +33 (0) 0 00 00 00 00FAX : +33 (0) 0 00 00 00 00MOBILE : +33 (0) 6 00 00 00 [email protected]

CITROËN DEPARTMENTADRESS - ZIP CODE - CITYADRESS - ZIP CODE - CITY ADRESS - ZIP CODE - CITY

Banner Managed Communication delivered a 33% efficiency saving with

our print production process. Their technology tools helped our marketing

team track and interact in real time key stages of the process, enabling visibility

of approvals, production, financials – in fact the whole process!

Merlin Entertainment Group

Our Purchasing Team found BMC’s technology applications easy to use, the process time was reduced

from 4 weeks to 4-5 days, flexibility was increased and there was no need for

manual input. Costs were significantly reduced, pre print production charges

alone reduced by £120k.

Wetherspoon

Working with Banner Managed Communication has been a two way

process, they won the hearts and minds of our Management Team through the

delivery of our Print and Marketing Services Facility, far exceeding our

projected savings.

In return, working with us helped Banner Managed Communication

re-evaluate their commercial model and further refine it to an

industry beating level.

BMI Healthcare

Even after 15 years, they are performing and delivering like a

brand new supplier in terms of energy, commitment and enthusiasm. All in all it makes for a remarkable combination, showing how they can work with third

party suppliers to develop powerful seamless solution. It’s great to know

they’ll be part of our team for another five years.

Ladbrokes

WWW.BANNER-MANAGEDCOMMUNICATION.COM

WHAT NEXT ?

Bridge the gap and ask about our , which is completely free of charge, and with no obligation.

We’re here to make life easy, by guaranteeing to save you money on every aspect of your business communications – inbound and outbound.

We would love to talk to you about your business needs, brands and issues that face them.

In fact, we will make you an offer. Spare us a few minutes of your valuable time and we will prove, beyond doubt, how we can deliver sustainable savings and exceptional business value.

To take the consultancy challenge visit www.banner-managedcommunication.com/services/consultancy

DEFINITIVE SOLUTIONS, REMARKABLE RESULTS

To learn more about

our definitive solutions call

+44 (0) 844 800 0422

or email

[email protected]

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Lexicon House, Midleton Road Guildford, Surrey GU2 8XP

www.banner-managedcommunication.com