Bang La Link IVR Full Layout

8/2/2019 Bang La Link IVR Full Layout

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Welcome message

A Keypress Option Ref. IDPress 1 Billing information A1

Press 2 Point programs & Banglalink Gifts A2Press 3 International roaming information A3Press 4 Promotions & Offers A4Press 5 Customer care address A5Press * Repeat the optionsPress 0 Talk to a Customer ExecutivePress 8 To change language A6

A1 Keypress Option Ref. IDPress 1 Current due amount A1aPress 2 Unbilled amount A1bPress 3 Total due amount A1cPress 4 Bill payment information A1dPress * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A

A1a Keypress Option Ref. ID

Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A1Press 2 Fax the information

A1b Keypress Option Ref. ID

Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A1

A1c Keypress Option Ref. ID



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Press 2 PCO point information A2a2

A2a1 Keypress Option Ref. ID

Press * Repeat the informationPress 2 End the callPress 9 Back to previous menu A2a


Press * Repeat the informationPress 2 End the callPress 9 Back to previous menu A2a

A3 Keypress Option Ref. IDPress 1 International roaming A3aPress 2 Value-added services A3bPress * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A


Press 1 International roaming coverage A3a1Press 2 Roaming rules A3a2Press 3 Handset settings A3a3Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3


Press * Repeat the information

Press 0 Talk to an agentPress 9 Back to previous menu A3aPress 2 Fax the information



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Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3aPress 2 Fax the information



A3b Keypress Option Ref. IDPress 1 GPRS A3b1Press 2 Amar Tune A3b2Press 3 Song Dedication A3b3Press 4 Voice Adda A3b4Press 5 Call Block A3b5Press 6 Missed call alert A3b6Press 7 Music station A3b7Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3

A3b1 Keypress Option Ref. IDPress 1 GPRS information A3b11Press 2 Registration information A3b12Press 3 Service information A3b13Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b

A3b11 Keypress Option Ref. ID

Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b1Press 2 Fax the information



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A3b2 Keypress Option Ref. IDPress 1 Amar tune information A3b21Press 2 Registration information A3b22Press 3 Service information A3b23Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b




Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b2

Press 2 Fax the information


Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b2


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Press 2 Fax the information

A3b3 Keypress Option Ref. IDPress 1 Song dedication information A3b31

Press 2 Registration information A3b32Press 3 Service information A3b33Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b








Press 1 Voice adda information A3b41Press 2 Registration information A3b42Press 3 Service information A3b43Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b


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Press * Repeat the informationPress 0 Talk to an agent

Press 9 Back to previous menu A3b4Press 2 Fax the information






Press 1 Call block information A3b51Press 2 Registration information A3b52Press 3 Service information A3b53Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b


Press * Repeat the information

Press 0 Talk to an agentPress 9 Back to previous menu A3b5Press 2 Fax the information



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A3b6 Keypress Option Ref. IDPress 1 Missed call alert information A3b61Press 2 Registration information A3b62Press 3 Service information A3b63Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b








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A3b7 Keypress Option Ref. IDPress 1 Music station information A3b71Press 2 Registration information A3b72

Press 3 Service information A3b73Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A3b







A4 Keypress Option Ref. IDPress 1 Prepaid offers A4a

Press 2 Postpaid offers A4bPress 3 Current offers A4cPress 4 PCO offers A4dPress * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A


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A4a Keypress Option Ref. IDPress 1 Desh offers A4a1Press 2 Desh rong offers A4a2Press 3 Ladies first offers A4a3

Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A4





A4a3

Keypress Option Ref. ID


A4b Keypress Option Ref. IDPress 1 Postpaid offers A4b1Press 2 PCO offers A4b2

Press 3 SME offers A4b3Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A4



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Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A4bPress 2 Fax the information







A4d Keypress Option Ref. ID


A5 Keypress Option Ref. IDPress 1 Dhaka CC addresses A5aPress 2 Chittagong CC addresses A5bPress 3 Rajshahi CC addresses A5cPress 4 Sylhet CC addresses A5dPress 5 Khulna CC addresses A5e


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Press * Repeat the informationPress 0 Talk to an agentPress 9 Back to previous menu A



A5b Keypress Option Ref. ID




A5d Keypress Option Ref. ID


A5e Keypress Option Ref. ID



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A6 Keypress Option Ref. IDPress 1 To continue in Bangla APress 2 To change preferred language to English A

Bang La Link IVR Full Layout

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