How to Transform Your HR Function into a Center of Excellence
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How to Transform Your HR Function into a Center of Excellence
What is HR Excellence?
• Anonymous– Excellence is the result of
Caring more than others think wiseRisking more than others think safeDreaming more than others think practicalExpecting more than others find possible
• Kevin Duggan, Institute for Operational ExcellenceWhen each and every employee can see the
flow of value to the customerAnd fix that flow before it breaks down
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What is HR Excellence?
Achieving HR EXCELLENCE is the result of CARING more about your organization than
others think wise; RISKING more than others think safe to change
the corporate culture; DREAMING more than others think practical
about the potential for your organization ; EXPECTING more than others find possible from
your human capital assets.
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Improves its own expertiseImproves its own knowledge resourcesIs permanent in natureAssists other aspects of the organizations
in improving their operations
Characteristics of a Centre of Excellence
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Part of the problem or part of the solution?
Consider this scenario:Finance has just given you the operating numbers for HRWhat do you do with the numbers?
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Are you hanging on or falling off?
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Part of the problem or part of the solution?
Two OptionsYou can remain as an commodity entity; happy with mediocrityYou can take the bold route and insert you and your HR function into the strategic operations of the organization.
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Part of the problem or part of the solution?
2 Basic PremisesWhether you are subject to Sarbanes Oxley or not this affects youYou are not a silo, you are part of the entire business enterpriseYou need to learn the language of business – Six Sigma
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See the Problem
Stand in the CircleView the problem1
Begin the
Journey
Roadmap for Change
TLS Continuum
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Signs of the Turbulence along the Journey
Lets get the bull out of the china closetIt is a manufacturing thingWe tried that and it did not workIt is too complex for most organizationsThat is just not the way we do things around here
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See the Problem
Stand in the CircleView the problem1
Feel the problem
Go and See how the problem effects the customer
2
Begin the
Journey
Roadmap for Change
TLS Continuum
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How to Transform Your HR Function into a Center of Excellence
“Six Sigma : The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations” by Mikel and Schroeder We Don’t Know What We Don’t Know We Can’t Act on What We Don’t Know We Won’t Know Until We Search We Won’t Search for What We Don’t Question We Don’t Question What We Don’t Measure
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Obvious Corporate Issues
Voice of the Custom
erThere but not there
Non-Value Added Activities
Just below the visual surface
Just have not looked
3 They are there, customer not willing to pay for them
Waste
2 Lower productivity.
See the problem
1 This is an example text. Example text.
The Obstacle within Organizations
Hidden Wastes
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How to Transform Your HR Function into a Center of Excellence
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Hidden Wastes - Overproduction
Too many steps in the process
Excess process steps
Lack of sufficient talent
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Hidden Wastes - Overproduction
Consider this scenario“ An organization is in the process of hiring a new middle
management executive. In the process of completing the hiring
process, the job requisition is reviewed and approved three times.”
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Hidden Wastes - Overproduction
Consider this scenario“ An organization is in the process of hiring a new middle
management executive. In the process of completing the hiring
process, the job requisition is reviewed and approved three times by
the same person.”
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Hidden Wastes - Waiting
Undefined decision making
Fill times
Customer unmet needs
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CASE STUDY- Guidon Financial Client
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CASE STUDY- BMGI Hospital Turnover
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Hidden Wastes - Transportation
Unnecessary Movement
Office traffic flows
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Hidden Wastes - Transportation
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Hidden Wastes - Overprocessing
Excess steps in the hiring process
Redundancy
“Island” mentality
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Hidden Wastes – Over Processing
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Hidden Wastes - Inventory
Too Much work in process
Physical piles of forms
Lists of pending requests
Excess wait time
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Hidden Wastes - Inventory
Look at your organization and determine the TAKT time to fill your recruitment needs.
If necessary extend the time out for a week. 480 min x 5 = 2400 min per week
Consider this scenario – Your hiring manager calls and tells you that he/she needs a new hire completed in 3 days. You are currently working on 75 searches. How much time do you need to complete his request?
1440 minutes /75 searches /480 = .04 seconds per search
Given your organizational demands is this reasonable?
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Hidden Wastes - Inventory
Too Much work in process
Physical piles of forms
Lists of pending requests
Excess wait time
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Hidden Wastes - Movement
Needless Switching of programs
Needless Movement of People
Needless Movement of Information
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Sources of MUDA – Defects
© Daniel Bloom & Associates, Inc, 29
• Errors in job postings• Errors in offer letters• Incomplete metrics• Missed deadlines
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Hidden Wastes – Employee Potential
Idle time
Under staffing
Over staffing
Disempowerment
No time for continuing education
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Hidden Wastes – Material Usage
E-Mails
Late starts for tele-conferences
Design errors
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Questions ?
Before my final thoughts
In Plain Sight: Finding and Eliminating Waste
See the Problem
Stand in the CircleView the problem1
Feel the change
Go and See how the problem effects the customer
2
Change
Bring about the change to resolve the issue.
3
ContinuousProcess
Improvement
Roadmap for Culture Change
TLS Continuum
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Powerful Strategy for Sustained Success
"We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America."
Dr. Edward Deming
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TLS Continuum – Customer Centric
Go and See
Focus on the process
Do it now
Gain knowledge
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Voi
ce o
f th
e Cus
tom
erPr
o-Act
ive
Cor
pora
te
Wid
e
TLS Continuum – Alignment
Change managers to leaders
Transformational leaders
Educate and Train Breakdown silos Avoid quotas Coach
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Voi
ce o
f the
Cus
tom
erPr
o-Act
ive
Cor
pora
te
Wid
e
Culture
Specific
Total Corp B
uy
InCorp M
antra
TLS Continuum – Continuous Improvement
Long term planning to optimize services
Always a better way
Poka Yoke
Drive out fear
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Voi
ce o
f the
Cus
tom
erPr
o-Act
ive
Cor
pora
te W
ide
Culture Specific
Total Corp B
uy In
Corp M
antra
TLS Continuum
Remove Waste
Standard Work
TLS Continuum
Strategy Goal of any organization is to acquire and maintain clients How do we do that?
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TLS Continuum
Strategy As an organization we must strive for higher quality in what we deliverwe must strive to deliver our services at or before the customer needs themwe must learn to deliver our services at a lower cost than our competition
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TLS Continuum
Innovation “ Innovation does not have to be about creating the light bulb or the telegraph. Innovation can be very important small changes to something that is already working. That is the stuff that is overlooked and it can take things to the next level.”
David SteinbergCEO XL MarketingMay 2013
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TLS Continuum
Empowering organizational Change by
Everything we do is strategic in natureEverything we do is innovative in natureEverything we do is aligned with the corporate objectives and initiativesWe walk the walk, and we talk the talk
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How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective?|
If you can’t answer this in a clear way that is measureable and where there is evidence that your answer is true, stop doing it.
Ask your self?
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Want More InformationWant More Information
Daniel Bloom & Associates Inc. facilitates
a 2-day seminar across the country which carries 13 Strategic Credits and
Six Sigma Certification as a Yellow Belt
For more information give me your business
card
April 15, 2023
Want More InformationWant More Information
A copy of this presentation can be
found athttps://www.slideshare.net/secret/oYus6icvLipl98
It will be turned on to public share within the
next 24 hours.
April 15, 2023
Achieving HR Excellence through Six Sigma is a
more extensive coverage of today’s materials
Achieving HR Excellence – The Book
http://www.crcpress.com/product/isbn/9781466586468
Shown you the Problem
Stand in the CircleView the problem1
Helped you Feel the problem
Go and See how the problem effects the customer
2
Time to Change the culture
Bring about the change to resolve the issue.
3
This where I get off
Roadmap for Change
TLS Continuum
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April 15, 2023
THANK YOUTHANK YOUIt has been my pleasure
to speak to The University of
Alabama’sHuman Resources
Management ConferenceGo forward and
deliver results-orientedSolutions which will
Empower organizational change
April 15, 2023
Daniel Bloom SPHR,SSBB,SCRPChief Executive Officer
Daniel Bloom &Associates, Inc.PO Box 1233
Largo, FL 33779(727) 581-6216
[email protected]://www.dbaiconsulting.com
http://www.linkedin.com/in/dbainc
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