Baltzell @ Tech Summit PR 2015

About

Indiana Office of TechnologyEstablished in 2005 with Statute IC 4-13.1-2(1) Establish the standards for the technology infrastructure of the state.(2) Focus state information technology services to improve service levels to citizens and lower the costs of providing information technology services.(3) Bring the best and most appropriate technology solutions to bear on state technology applications.(4) Improve and expand government services provided electronically.(5) Provide for the technology and procedures for the state to do business with the greatest security possible.

Optimization and Benefits• Centralized core government infrastructure services

– Helpdesk• Single support number to call for any problem• Able to manage call volumes better with single large group of helpdesk staff

– Desktop Support• Able to provide regional desktop support technicians as they support multiple

agencies• Reduces travel and decreases time to problem resolution• Allowed for scheduled desktop replacement on 4 year plan saving almost 4 million

a year for the state

– Email• Allowed for single address list across state government• Cost savings as licensing and servers were only needed for single system• Allowed for coordinated disaster recovery

Optimization and Benefits– Server, Web, Storage, and Application Hosting

• Allowed us to consolidate to a single data center saving us approximately 4 million/yr in operating expenses and approximately 10 million/10-15 years in capital expenditures

– Mainframe• As legacy systems go away allows for the state to provide a platform not

just for executive branch agencies, but also for locals and universities to save money in shared services

– Network• Scheduled replacement now allows for operational rate expenditures

rather than individual large capital expenditures• Increased security through network standardization• Allowed for agencies to work better together as they were

interconnected to more easily share services and data

Optimization and Benefits

– Telecommunications• Allowed for a reduction in the number of phone lines as previously as employees

left there was no clear process to shutdown service• Better negotiated rates for long distance, data, and texting

– Disaster Recovery Site at Indiana University• Allows us to build a single disaster recovery site at Indiana University saving

agencies money while maximizing the use of university resources

– ERP System – Single Human Resources, Financials, and Procurement System• Allowed us to consolidate contracts for IT purchases saving 14 million/yr• Allowed the Governor, legislature, and budget agency have a single pane of glass

to see state expenditures• Simplified employee time and attendance as well as benefits tracking

Information Technology Spend• Service Rates

– All services are billed back to agencies as rates– Provides transparency in IT costs– If agency has a higher revenue than cost, money is refunded back to

agencies– Allows us to fairly compare our costs to the private sector– Easy to create new shared services– Agencies can pay rates with federal funds they receive (ie Medicaid)

Where did we go from there?

Four Core Components

MPH

Website

Case Studies

Key Performance

Indicators

Physical Location

Website Before

Website After

Key Performance Indicators Before

Severe Crashes on State Controlled Roads KPI

District Road Class Weather Condition

Primary Factors

Road Condition

Construction: YES or NO Year

Level 1 Drill Down

County Road Class Weather Condition

Primary Factor

Road Condition

Construction: YES or NO Quarter

Level 2 Drill Down

City Road Class

Weather Condition

Primary Factor

Road Condition

Construction: YES or NO Month

Level 3 Drill Down

Road Class Weather Condition

Primary Factor

Road Condition

Construction: YES or NO Collision

Date

Level 4 Drill Down

Key Performance Indicators After

MPH TECHNOLOGY CENTER

Infant Mortality

There are infant subpopulations with distinct quantifiable,

predictable underlying drivers for death

7.7 / 1000

Regions have distinct needs based on population demographics, industry, access to care, etc.

Statistically quantified importance of risk factors– many

of which had never been considered by health

professionals

Understand the complicated “human factors”

Establish correlation frequency between known and previously unknown risk factors (STDs and

STDs to deaths)

Before After

Different subpopulations of mothers have distinct risk

profiles and needs

SOLUTION PLATFORM

Lumira & BOEPredictiveR, Python

HANA

Data Services

Agency 1 Agency 2 Agency 3 Agency 4 Agency 5 Agency 6 Agency 7

Governor & OMB

Agency Head

Agency Analyst

Data Scientist

9,077,143,138

rows of data currently

integrated

▪ Query Speed (1000x faster than alternatives)▫ Simple query in SQL: 47s vs. HANA: 0.045s▫ Complex query in SQL: 643s vs. HANA: 0.125s

▪ Storage Compression▫ Store huge volumes more efficiently: 90+% compression

▪ Integration & Extensibility▫ Integrate R with SAP HANA▫ Use SAP Lumira on data in SAP HANA

Why Realtime Matters

RoadmapCurrent Projects Cabinet Agency Performance

Management Dashboards (KPIs) Infant Mortality Recidivism Headcount Financial Management Budget Fleet Management & Telematics Asset Management Heroin Hot Spots

Upcoming Projects Use Case: Domestic

Violence Use Case: Child Abuse Use Case: Fraud MPH Website 2.0 Operational Technology