Background & the jargon 1 / 2

I am indebted to Dr. Johan R. Edelheim of Southern Cross University Lismore, for the foundation of these slides.

Dr Johan R. Edelheim (PhD)Lecturer, Hotel and Resort Management

Southern Cross University, Coffs Harbour CampusPersonal researcher page: http:/ / works.bepress.com/ johan_edelheim/

Facility The building itself? Entity - a legal term A place where services / goods are created /

sold? Facilities

what’s available for use within the building? Customers / public / staff

“the premises and services required to accommodate and facilitate the business activity” (Langston & Lauge-Kristensen 2002 p. 3)

Facility Management aligning infrastructure to strategic intentions

of the organisation PMS - the property management system??

ERP - enterprise resource planning merging HR with facilities using

interconnecting databases and management practices

increasing productivity through a better environment

Spatial, organisational, financial, technological a holistic view of the workplace & workspace

More than “the maintenance man” A new concept for hotel / hospitality

operations previously done by several management staff -

at an operational level engineering / rooms division tended to be reactive rather than proactive

So what does the modern FM need to be able to do??

The FM needs to be able to: see the Big picture understand both facilities and customers undertake financial analysis measure facility performance objectively evaluate best options for

facility customers be flexible and able to make radical

changes be innovative

The FM really needs as many of the following competencies as possible: Strategic management Space management Information management Risk management** HR management Financial management Operations / maintenance

management Real estate management Project management Asset management Quality assurance / management Conflict management

1. Feasibility study / Needs analysis2. (re)Design3. (re)Construction4. Deliverables5. Management of Operations6. Maintenance7. Obsolescence / refurbishment8. Sale

some buildings& design issues

“Perhaps the most basic difficulty for the neophyte hotel designer is learning that hotel operations must earn a profit out of its building. In a hotel, you are both leasing to the public every night and catering to their every need. Therefore, rather than a monument of mere rental space, a hotel must provide a total living environment, with all the needed multicomplex functions and activities” (p. 57)

Design? Design = Form + Function From vision to reality Drawings, planning, operations Developing the building and facilities to

meet changing customer needs / trends The design process

Concept Design brief Costing Detailed design Tenders Implementation

Why bother with design?? Marketing reasons Ambience Operations Maintenance Capital costs Whole-of-building design

Environmentally sustainable buildings / design

Some elements of design Single use facility

the hotel / office / serviced apartments Flexibility of use

Change to accommodation / seating / capacity Incorporate new trends (Internet / wireless technologies)

Sensory design issues Lighting / Sound / Colours / Soft furnishing

Interior Best practice for front & back of house Guests / public / staff

Exterior Best presentation of the hotel as a building Landscaping / signage / lighting / entrance

Minimal maintenance: extended lifespan of products Passive building (natural heat / cool / air flow)

Factors affecting design Corporate objectives / policy Concept - ideas / market orientation Location Function - capacity / space utilisation Aesthetics - style / character / integration Budget / costs Organisation - strategies / life cycle Logistics - critical dates / contractors Type of building - heritage listed?

Technology in materials Use of pre-fabricated elements in building Less risk (fire / water / redundancy)

CAFM / CIFM / CAD Computer-aided FM Computer-integrated FM Computer-aided design Integrating the workspace with building design Impact on both staff and guests

CMMS Computerised maintenance management systems Linking the building with the organisation’s

systems

Of course your case studies and projects will not be like this….

How will the design of the property impact down the line on the condition and management of the facility? Think of a property you have worked in or visited – perhaps there are some design flaws that have even created inherent risks!