The Global SaaS Leader in Email & Social Marketing Back to Basics with Email Marketing Nick Gold Vice President, Northern Europe Emailvision
Jan 13, 2015
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Nick Gold
Vice President, Northern Europe
Emailvision
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Back to Basics with Email Marketing
● Best practice advice from Emailvision Customers
● Increase ROI
● Do the basics well
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Topics
● Build value into your email database
● Get segmentation right
● Create a better customer experience
● Automate email marketing
● Achieve Good Deliverability
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Building value into email database
Growing Lists
● Grow list at every contact point
● Incentive for sign up
●Make sign up easy
●What are they signing up for?
● Forward-to-a-friend
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Building value into email database
Adding Value
● Unsubscribe feedback
● Two-stage sign-up process
● Preference centre
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Building value into email database
Adding Value
● Unsubscribe feedback
● Two-stage sign-up process
● Preference centre
●Data capture form
●Update links
● Active/non active members
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Getting segmentation right
● Forrester recently published statistics that 60% of marketers are still using ‘Spray and pray’ email broadcasts
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Getting segmentation right
● FMCG = purchase value
●Holidays = family/children
● Retail = product
Simple Tactics
●Get the categories right
● Clothing retail = male/female
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Creating a better customer experience
● Dynamic email content
● Personalised
● Relevant
= higher open rates
higher click through
better ROI
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Creating a better customer experience ● Sony monthly newsletter
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The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Creating a better customer experience ● E* quarterly statements
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Personalisation strings: Based on values in the members profiles
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The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Creating a better customer experience ● Hotel Connect post travel
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The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Automating email marketing
● Why automate?
● Skills shortage
●Minimise risk for human error
●Most targeted and relevant
● Proactive approach – what customer wants & when they want it
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Automating email marketing
● Quick wins
● Reactivation
● Customer satisfaction
● Time to lapse
● Triggered reminders
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Automating email marketing
● Full lifecycle management
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Automating email marketing
Sony Home Entertainment Lifecycle
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The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Deliverability tips
● 87% of email sent in 2010 was SPAM
● Hotmail sees 8m new IP addresses everyday. Good? Bad?
● Deliverability myths – importance of subject line/content
● Deliverability facts – importance of reputation
● Manage your IP reputation. Manage data, volume, frequency, message structure
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Deliverability tips
● Data Management
●Remove hard bounces after 1 attempt, deal with complaints, manage soft bounces, honor unsubscribes
●Don’t mail to very old lists. And try to build lists organically.
● Validate by sending welcome messages or double opt in. Revalidate regularly
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Deliverability tips
● Volume consistency/frequency
● ISP’s evaluate your volumes every 24 hours
● Familiarity is key
● Send regular volumes
● Send at regular intervals
●Use same IP
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Deliverability tips
● Test message structure and offers
● Test regularly with a live test tool before you send
●Monitor campaign success and tweak to get the best score from ISP’s
The Global SaaS Leader in Email & Social Marketing
Back to Basics with Email Marketing
Summary
● Huge advances in Email Marketing technologies and strategies
●Multivariate split run
● Relational databases
● Analytics integration/dropped shopping cart
● Social networking
● Get the basics right first