Bachelors Degree from Bethel College Director of Academic Assessment & Testing Services Director – 4 years 10 Years working in testing.

Are you short in your line up?

Do you need more staff but can’t because of budget cuts and hiring freezes?

Charlotte McGowanSouthwestern Michigan College

My Background in Testing

•Bachelors Degree from Bethel College•Director of Academic Assessment & Testing Services

•Director – 4 years

•10 Years working in testing

Wish List for Testing Center: More Staff Better

Flexibility Retention Dependability

How do you get the staff you need when you need

it?

This is how I did it…………

Collecting Data

What kind of data?

o Student enrollmento Student counto Student numbers

o Kind of testso Busy times of

yearso Volume

Broke it down

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2006/20072007/20082008/20092009/2010

Exam TrendsN

umbe

r of

exa

ms

2006-2007 9,000

2007-200812,000

2008-200914,000

2009-201017,000

Increase in Testing Center Use

Other times help is needed

Specialty Exams Classroom Tests

0

200

400

600

800

1000

1200

1400

IC3 Exams®

2007-20082008-20092009-2010

Num

ber

of

exam

s

Classroom Testing and Specialty

Exams

Double staffStill need coverage for the testing centers

Sept

embe

r

Octob

er

Novem

ber

Decem

ber

Janu

ary

Febu

rary

March

April

MayJu

neJu

ly

Augus

t0

1000

2000

3000

4000

5000

6000

7000

8000

9000

10000Test Trends

Test Trends

Months the Majority of Exams are Given

Num

ber

of e

xam

s

Volume of Tests

Highest Volume

April December November October

Lowest Volume

January May September August

Other Areas When They

Are the Busiest

Academic SupportRecords &

Registration

August January March April

May December September June

Charts

Student Counts

Testing Numbers

Other Department Information

Gathered All My Data

Testing Center (Slow)

January May September August

(Busy) April December November October

Other Departments (Busy)

August May September January

(Slow) October November December April

Compared our busiest time to other departments

slower non-busy times

When the Testing Center was busy

Other departments were slower

A Pattern Emerged

When the Testing Center was slower

Other departments were busy

What was my idea????

SHARE EMPLOYEES ACROSS DIVISIONS

AND DEPARTMENTS

Taking charge

By talking with my supervisor

Reaching out to other departments

Creative scheduling

How???

Total students0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2006/20072007/20082008/20092009/2010

Data

Trends

Benefits

Take Charge by Selling the Idea to Others

Num

ber

of e

xam

s

What are the Benefits?

Versatile Flexible Dependable Cost Retention

Supervisors Other Departments Deans Chairs

Need Support From

Creative Scheduling Chart the times staff is needed

Assign staff to each area when they are needed

Coordinate with other departments

Find flexible staff willing to participate

PassionateTake OwnershipChampion for the idea

Cooperation

Scheduling

Cross Training

Find the right people

How to Make it Work

Questions

???????

Thank YouCharlotte McGowan

[email protected] Michigan College