-
INDUSTRY NEWS
Cisco and Prime win multi-million BA contract
Cisco Systems and Prime Business Solutions have won a major IP
network contract for British Airways to improve communications for
14,000 office and airport staff. This project marks the sale of
Ciscos five millionth IP telephone. The telephone system is being
developed and implemented by Cisco Gold Certified Partner, Prime,
and will be the largest of its kind in the airline industry
worldwide, its claimed. The multi-million pound IP telephony system
is expected to pay for itself within two years by reducing costs
and improving productivity through the integration of all voice and
data communications onto a single network. The IPT system will
allow British Airways to remove the cost of inter-office telephone
calls and will streamline the management and provisioning of
telephony services throughout the company. However, one of the key
business benefits will come from improved employee communications
by extending Employee Self Service (ESS) applications, which will
include the delivery of Web-based employee services and digitized
audio messages to Cisco IP phones on demand. British Airways is
confident the new IP telephony platform from Cisco and Prime will
deliver benefits to our staff, making communications easier and
more accessible, said Paul Coby, cio, British Airways. We needed to
replace our legacy phone system in Terminal 4 at Heathrow and this
new IP Telephony systems gives us the flexibility and functionality
to run a busy airport terminal at significantly lower costs base
than the old legacy system. In addition we now have the potential
to integrate IP telephony as a means of delivering access and
information to all our staff on our award winning Employee Self
Service environment. Although we are only starting to exploit the
capabilities of IP telephony, we can see considerable opportunities
for empowering both our staff and supporting our customers better.
Reaching this Cisco five-millionth-phone landmark is evidence of
accelerating momentum for IP telephony that is supported by
industry analyst comments that this technology has crossed the
chasm, said Chris Dedicoat, senior vp of Sales in EMEA, Cisco
Systems. British Airways is deploying a total of 8,500 Cisco IP
phones with Cisco CallManager call processing software and Cisco
MeetingPlace conferencing application over a Cisco Ethernet
network. The project will be completed in March 2006.
View earlier list
10/11/2005BT paddling furious beneath the New Wave
09/11/2005Timico seeks distributors and VARs 09/11/2005Colt outline
technology vision 08/11/2005Product news: Retell launches new
answer machine 08/11/2005Actimax shines through as Telstra`s first
Gold Partner 08/11/2005Excel set fair in Yorkshire
08/11/2005Headset guru joins Nimans 08/11/2005Tiscali links up with
Voyager 08/11/2005Hipcom opts for Atreus 08/11/2005Growing market
in security
View earlier list
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News @ Cisco: British Airways Selects Cisco and Prime for
Airline Industry's Largest IP Telephone Network
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News Release British Airways Selects Cisco and Prime for Airline
Industry's Largest IP Telephone Network IP-based system to improve
communication for 14,000 British Airways staff at UK offices and
airports; ROI expected in two years
More Information
Photo Cisco 5 millionth IP phone at British Airways lounge,
Heathrow
LONDON, UK, May 11, 2005 - Cisco Systems and Prime Business
Solutions ("Prime") today announced a major network convergence
project for British Airways, one of the world's largest
international airlines, to improve communications for 14,000 office
and airport staff. This project marks the sale of Cisco's five
millionth Internet Protocol (IP) telephone. The telephone system is
being developed and implemented by Cisco Gold Certified Partner,
Prime, and will be the largest of its kind in the airline industry
worldwide.
The multi-million pound IP telephony (IPT) system based on Cisco
technology is expected to pay for itself within two years by
reducing costs and improving productivity through the integration
of all voice and data communications onto a single network.
The IPT system will allow British Airways to remove the cost of
inter-office telephone calls and will streamline the management and
provisioning of telephony services throughout the company. However,
one of the key business benefits will come from improved employee
communications by extending Employee Self Service (ESS)
applications, which will include the delivery of Web-based employee
services and digitized audio messages to Cisco IP phones on
demand.
"British Airways is confident the new IP telephony platform from
Cisco and Prime will deliver benefits to our staff, making
communications easier and more accessible," said Paul Coby, Chief
Information Officer, British Airways. "We needed to replace our
legacy phone system in Terminal 4 at Heathrow and this new IP
telephony systems gives us the flexibility and functionality to run
a busy airport terminal at significantly lower costs base than the
old legacy system. In addition we now have the potential to
integrate IP telephony as a means of delivering access and
information to all our staff on our award winning Employee Self
Service environment. Although we are only starting to exploit the
capabilities of IP telephony, we can see considerable opportunities
for empowering both our staff and supporting our customers better.
"
The networked capabilities of Cisco's IP phones will make the
relocation of communications services quicker and easier, for
example, when staff have to move due to a last-minute boarding gate
change.
"Reaching this Cisco five-millionth-phone landmark is evidence
of accelerating momentum for IP telephony that is supported by
industry analyst comments that this technology has crossed the
'chasm'," said Chris Dedicoat, Senior Vice President of Sales in
EMEA, Cisco Systems.
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News @ Cisco: British Airways Selects Cisco and Prime for
Airline Industry's Largest IP Telephone Network
"It's exciting to be working with British Airways, because the
company's strong focus on customer service is driving its vision to
deliver really innovative services for communications and
information."
"Voice and data convergence is the core business of Prime and we
are delighted to have been awarded this high profile contract
against stiff competition. Our close relationship with Cisco was
clearly a key factor. British Airways has recognised the business
benefits offered by the technology and we very much look forward to
working together to enable British Airways to further improve
efficiencies through the implementation of some of the most
sophisticated voice systems available to the airline industry,"
said Matt Franklin, Managing Director of Prime Business
Solutions.
British Airways is deploying a total of 8,500 Cisco IP phones
with Cisco CallManager call processing software and Cisco
MeetingPlace conferencing application over a Cisco Ethernet
network. The project will be completed in March 2006.
# # #
About Prime Business Solutions
Prime is a focused ICT infrastructure solutions provider. Part
of the 2e2 Group, a balanced portfolio of IT Service companies,
based in the UK and Netherlands, it provides innovative IT
solutions. These solutions increase stakeholder value, improve
customer service and enhance competitive advantage by improving
business efficiency and agility whilst reducing cost. It wraps its
solutions with in-house delivered life cycle services, from
consultancy and design through to installation, support and managed
services. Prime has a track record of de-risking the implementation
of leading edge technologies and is recognised at the highest level
by leading global IT vendors. Prime has been formally recognised as
one of the fastest growing companies in the UK. The company
maintains regional offices throughout the UK. Coupled with its
Newbury HQ, it delivers solutions throughout the UK and worldwide
through its global partner network.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO), the worldwide leader in
networking for the Internet, celebrates 20 years of commitment to
technology innovation, industry leadership, and corporate social
responsibility. Information about Cisco can be found at
http://www.cisco.com/. For ongoing news, go to
http://newsroom.cisco.com/. Cisco equipment in Europe is supplied
by Cisco Systems International BV, a wholly owned subsidiary of
Cisco Systems, Inc.
# # #
Cisco, Cisco Systems, and the Cisco Systems logo are registered
trademarks or trademarks of Cisco Systems, Inc. and/or its
affiliates in the United States and certain other countries. All
other trademarks mentioned in this document are the property of
their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company.
This document is Cisco Public Information.
Contact Information
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News @ Cisco: British Airways Selects Cisco and Prime for
Airline Industry's Largest IP Telephone Network
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British Airways Selects Cisco and Prime for Airline Industry's
Largest IP Telephone Network
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Press Release Source: Cisco Systems, Inc.
British Airways Selects Cisco and Prime for Airline Industry's
Largest IP Telephone Network Wednesday May 11, 3:00 am ET
IP-Based System to Improve Communication for 14,000 British
Airways Staff at UK Offices and Airports ROI Expected in Two
Years
LONDON--(BUSINESS WIRE)--May 11, 2005--Cisco Systems
(NASDAQ:CSCO - News) and Prime Business Solutions ("Prime") today
announced a major network convergence project for British Airways,
one of the world's largest international airlines, to improve
communications for 14,000 office and airport staff. This project
marks the sale of Cisco's five millionth Internet Protocol (IP)
telephone. The telephone system is being developed and implemented
by Cisco Gold Certified Partner, Prime, and will be the largest of
its kind in the airline industry worldwide.
The multi-million pound IP telephony (IPT) system based on Cisco
technology is expected to pay for itself within two years by
reducing costs and improving productivity through the integration
of all voice and data communications onto a single network.
The IPT system will allow British Airways to remove the cost of
inter-office telephone calls and will streamline the management and
provisioning of telephony services throughout the company. However,
one of the key business benefits will come from improved employee
communications by extending Employee Self Service (ESS)
applications, which will include the delivery of Web-based employee
services and digitized audio messages to Cisco IP phones on
demand.
"British Airways is confident the new IP telephony platform from
Cisco and Prime will deliver benefits to our staff, making
communications easier and more accessible," said Paul Coby, Chief
Information Officer, British Airways. "We needed to replace our
legacy phone system in Terminal 4 at Heathrow and this new IP
telephony systems gives us the flexibility and functionality to run
a busy airport terminal at significantly lower costs base than the
old legacy system. In addition we now have the potential to
integrate IP telephony as a means of delivering access and
information to all our staff on our award winning Employee Self
Service environment. Although we are only starting to exploit the
capabilities of IP telephony, we can see considerable opportunities
for empowering both our staff and supporting our customers
better."
The networked capabilities of Cisco's IP phones will make the
relocation of communications services quicker and easier, for
example, when staff have to move due to a last-minute boarding gate
change.
"Reaching this Cisco five-millionth-phone landmark is evidence
of accelerating momentum for IP telephony that is supported by
industry analyst comments that this technology has crossed the
'chasm'," said Chris Dedicoat, Senior Vice President of Sales in
EMEA, Cisco Systems. "It's exciting to be working with British
Airways, because the company's strong focus on customer service is
driving its vision to deliver really innovative services for
communications and information."
"Voice and data convergence is the core business of Prime and we
are delighted to have been awarded this high profile contract
against stiff competition. Our close relationship with Cisco was
clearly a key factor. British Airways has recognised the business
benefits offered by the technology and we very much look forward to
working together to enable British Airways to further improve
efficiencies through the implementation of some
file:///C|/Documents and Settings/RCartwright/My
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Network.htm (1 of 3)13/11/2005 18:23:43
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-
British Airways Selects Cisco and Prime for Airline Industry's
Largest IP Telephone Network
of the most sophisticated voice systems available to the airline
industry," said Matt Franklin, Managing Director of Prime Business
Solutions.
British Airways is deploying a total of 8,500 Cisco IP phones
with Cisco CallManager call processing software and Cisco
MeetingPlace conferencing application over a Cisco Ethernet
network. The project will be completed in March 2006.
About Prime Business Solutions
Prime is a focused ICT infrastructure solutions provider. Part
of the 2e2 Group, a balanced portfolio of IT Service companies,
based in the UK and Netherlands, it provides innovative IT
solutions. These solutions increase stakeholder value, improve
customer service and enhance competitive advantage by improving
business efficiency and agility whilst reducing cost. It wraps its
solutions with in-house delivered life cycle services, from
consultancy and design through to installation, support and managed
services. Prime has a track record of de-risking the implementation
of leading edge technologies and is recognised at the highest level
by leading global IT vendors. Prime has been formally recognised as
one of the fastest growing companies in the UK. The company
maintains regional offices throughout the UK. Coupled with its
Newbury HQ, it delivers solutions throughout the UK and worldwide
through its global partner network.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ:CSCO - News), the worldwide leader
in networking for the Internet, celebrates 20 years of commitment
to technology innovation, industry leadership, and corporate social
responsibility. Information about Cisco can be found at
http://www.cisco.com/. For ongoing news, go to
http://newsroom.cisco.com/. Cisco equipment in Europe is supplied
by Cisco Systems International BV, a wholly owned subsidiary of
Cisco Systems, Inc.
Cisco, Cisco Systems, and the Cisco Systems logo are registered
trademarks or trademarks of Cisco Systems, Inc. and/or its
affiliates in the United States and certain other countries. All
other trademarks mentioned in this document are the property of
their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company.
This document is Cisco Public Information.
Contact:
Cisco Systems JoAnne Hughes, +44 (0)20 8824 0314 (Press)
[email protected]
David Taylor, +44 208 824 8459 (Analysts) [email protected]
David Cook, +44 (0) 20 8824 9712 (Investor Relations)
[email protected]
or Prime Business Solutions Limited Matt Franklin, +44 (0)1635
(.) (Managing Director) [email protected]
Lorraine Fry, +44 (0) 1635 265818 (Marketing Manager)
[email protected]
or ICIS Limited for Prime Business Solutions Archie Berens, +44
(0)20 7651 8688 [email protected]
Source: Cisco Systems, Inc.
Email Story Set News Alert Print Story
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British Airways Selects Cisco and Prime for Airline Industry's
Largest IP Telephone Network
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Documents/...ime for Airline Industry's Largest IP Telephone
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Monday, May 16, 2005 Prime deploys record-breaking IPT system
for BA
Cisco Gold partner Prime Business Solutions is to develop and
implement an IP telephony system for British Airways as part of a
major network convergence project. This project marks the sale of
Ciscos five millionth IP telephone and the system will be the
largest of its kind in the airline industry worldwide. The
multi-million pound IPT system based on Cisco technology is
expected to pay for itself within two years, with a total of 8,500
Cisco IP phones with CallManager call processing software and
MeetingPlace conferencing application over a Cisco Ethernet network
deployed in the next year. One of the key business benefits will
come from improved employee communications by extending Employee
Self Service (ESS) applications, which will include the delivery of
Web-based employee services and digitised audio messages to Cisco
IP phones on demand. British Airways is confident the new IP
telephony platform from Cisco and Prime will deliver benefits to
our staff, making communications easier and more accessible, said
Paul Coby, Chief Information Officer, British Airways. We needed to
replace our legacy phone system in Terminal 4 at Heathrow and this
new IP telephony systems gives us the flexibility and functionality
to run a busy airport terminal at significantly lower costs base
than the old legacy system... Although we are only starting to
exploit the capabilities of IP telephony, we can see considerable
opportunities for empowering both our staff and supporting our
customers better. Matt Franklin, MD at Prime, adds: Voice and data
convergence is the core business of Prime and we are delighted to
have been awarded this high profile contract against stiff
competition. Our close relationship with Cisco was clearly a key
factor. British Airways has recognised the business benefits
offered by the technology and we very much look forward to working
together to enable British Airways to further improve efficiencies
through the implementation of some of the most sophisticated voice
systems available to the airline industry. www.prime-uk.com
www.channelbusiness.com
http://www.prime-uk.com/http://www.channelbusiness.com/
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comms-dealer.comComms Dealer
Local DiskNews @ Cisco: British Airways Selects Cisco and Prime
for Airline Industry's Largest IP Telephone NetworkBritish Airways
Selects Cisco and Prime for Airline Industry's Largest IP Telephone
Network
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