B2 artoni

ARTONI:

Vernetzte Transportlogistik als Wettbewerbsvorteil

Zell am See – May 23rd, 2012

www.artoni.com

A long time history. Present commitments.

Established in 1933 National road coverage of Italy Artoni Trasporti deploys IT technology Quality Certification First European route Artoni enters in the Logistic industry ArtoniOnLine, web services Artoni enters in the Global Forwarding industry SAP go live

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425 490 515 554 598

Quick Facts 2010

2006 2007

2008 2009

2010

187 211 218 198

235

Revenues €/million Employee

REVENUES MILLION / €

235

PEOPLE

3.300

CUSTOMERS

13.000

CO2 TONS SAVED / YEAR

375

700,000 SHIPMENTS A

MONTH

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Introducing Artoni

Together with our customers in the global market

Growing greener

LEAN LOGISTIC

SAP EWM AND TM

ICT SERVICES

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Artoni 34PL®

B.U. Road & Rail B.U. Global forwarding B.U. Contract Logistics

SAP EWM and TM ICT Services

3PL

Lean Logistic

4PL

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From process design to process implementation

Artoni’s value chain

Process design, using lean six-sigma

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From process design to process implementation

Process mapping using ARIS for SAP Netweaver

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From process design to process implementation

SAP best practice and ASAP and RunSAP in project management

SAP expertise & Artoni’s strategy for a state of the art solution

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Results

Operational benefits*

• Key Performance Indicators Impact

• Productivity overall +30%

• Cost per 100Kgs shipped -10%

• Storage space for shipped goods -20%

• Conversion rate for marketing leads +26% * Results achieved on the pilot project

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Artoni’s Landscape Layer 1 - backbone Artoni’s Landscape Layer 2 – processes and applications Artoni’s Landscape Layer 3 – analysis and discovery

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SAP EWM -Extended Warehouse Management

11

SAP SCM-EWM model:

•Incoming Goods Process

•Internal Moviment Process

•Picking and Packing Process

•Opportunistic Cross - Docking

•Goods Issue Process

•Value Added Service Management

•Returns Process

•Use of RF Environment

•Warehouse Resource Management

•Inventory Management

•Material Flow System (Automatical Warehouse)

•Labor Management (upcoming GO LIVE)

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Warehouse scenario

12

03/12/2009

Avanzamento Progetto

SAP 12

SAP EWM EWM-TM SAP TM

Outbound Deliveries

Warehouse Activity: wave,

picking, packing.

Planned Transportation

Requests

SAP ECC

Create Outbound

Delivery Orders

SO & Freight Invoice

& Freight Invoice

Verification

Shipment Requests

Freight

Order

Customer

Freight Invoice

Requests

Supplier

Freight

Invoice

Request

qRFC

ALE

PO & Freight Invoice

& Freight Invoice

Verification

Goods Movements

Sales Orders

Controlling

Transportation Unit

creation

Create Bill of Lading

Final Transportation

Requests

Final Load material (RF)

for Transportation Unit

Yard Management:

- Check-in TU

- Track to door

Freight Unit

Planning

Register GI from TU

Delivery order

Shipment

order(s)

Tour (PTA)

Change weight or volume

Creation Creation

PI

PI

Manual Change PPF

PPF

PPF

ALE

Custom

Monitor

Freight Document

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Logistics

SAP EWM, resource planning and optimization

Check status and position of each resource, using graphical layout monitor

30 resources

3.000 warehouse tasks a day

SAP EWM Service manager warehouse control deck

Over 30.000 different items stored

Service level monitoring

RF devices with simplified SAP GUI for field operations

Service manager custom monitor

SAP MFS, direct interface to the field automation

Direct interface between SAP EWM and PLC.

More than 1.000 storing and retrieving task a day.

Full control of the warehouse hardware

Optimized load balancing of the warehouse stacker cranes

SAP CRM-EWM Warehouse Billing Process

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SAP TM - Transportation Management

14

SAP SCM-TM model

•Master Data: resources, trasportation lanes, location…

•Shipment requests management

•Transport planning

•Sub-contracting

•Customer invoicing

•Supplier invoicing

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SAP TM for managing the billing process

15

Delivery

Note (Sales

Order)

TM8.0

Forwarding

Order

TCM

Calculation

Settlement

document

PI

PI Mapping

PI

Mapping

ECC

Sales Order

Invoice

Forwarding

Agreement

Calculation

Sheets

Tariff tables

TCM Master Data

DONE

Live on SAP TM 8.0

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Road&Rail and Global Forwarding Business Unit– Operation

Processes Project

16

• Planning & Execution pick up / final deliveries

• Delivery Note entry

• Line-haul management

RE MO

Location 1

Location 2

Location 3 AR

Location

2 Location

1

Location

3

-1-

Planning and

execution

collections

-2-

Delivery Note Entry

-3-

Transactions management & goods

handling

-4-

Planning and

execution deliveries

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Planning tour cockpit

17

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Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

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Artoni

www.artoni.com

Transportation

SAP TM billing process

More than 40.000 billing documents a day

SAP CRM-TM integration for Freight Agreement maintenance

Salesforce management and optimization

Pipeline and opportunity lifecycle management

SAP CRM Sales & Marketing

More than 30 marketing campaings designed and executed using SAP CRM

SAP TM Transportation planning and monitoring

Planning routing, pick-ups and deliveries for more than 1.700 trucks, each day

Check shipment execution with 1-click

GPS localization and data-exchange thru mobile network

Reduce carbon impact using rules for routing optimization

SAP APO Demand Planning forecast and planning

Long term linehauls planning using sales forecast

SAP SD-TM Delivery Notes Entry

40.000 delivery notes calculated in 3 hour

Friendly interface – No mouse required

High performance using custom interface

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Road & Rail Local Distribution

Efficency

Planning

Operative procedures and safety procedures

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Project and system monitoring

using SAP Solution Manager

Native sync between business and IT processes

Monitoring Business performances Monitoring system, automatic warning and incident management: 24/7

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New General ledger for distribution center

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RESOURCES USES

CF

Road distribution

SAP TM in Artoni

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CRM-TM integration: Agreement Header Data in CRM

24

DONE

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CRM-TM integration: Agreement Header Data in CRM

25

DONE Header data will map TM Freigh Agreement:

- Customer

- Validity period

- Service type (= TM Tariff)

Freight will map Rate Table with scales (weight, departure/arrival

location)

Additional costs:

Items will map cost element in TM TCCS schema

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CRM-TM integration : Additional Services in CRM

26

Lista varie

Codice Descrizione Valore fisso Valore minimo Valore unitario Valuta Valore %

203041 DIRITTO FISSO 1 0 0 EUR

203042 GDO % sul nolo+disagio (1) 2,3

203049 Località disagiata (J) 0,02 0,2 EUR

203050 Isole minori 3

203044 Prove consegna manauali (5)

203053 PIÈ D'OPERA (IMP.AL KG) (2) 0,06 0,6 EUR

203066 Urgenza % su nolo+disagio (E)

203067 Prenotata % su nolo+disag. (PR)

203068 Merce lunga % magg. nolo (S) 0,15 EUR

203069 Alta urbanizzazione (UR) 0,15 1,15 EUR

203070 Triangolazione al kg (TR)

203045 Avviso telefonico urbano (1)

203071 Avviso telefonico extraurb. (0)

203072 Allegati imp.x N° (7)

203073 Mandato assicurativo (MA)

203077 PAC (9)

203090 Dogana estera (DS)

203092 Riconsegna (RI)

203061 Contrassegno (AS)

203094 Giacenza: Riconsegna città 6,5 EUR

203095 Giacenza: Riconsegna provincia 7,5 EUR

203096 Giacenza: Apertura dossier

Fixed Value/Rate table/calculation method

are used to calculate items in TCCS schema

Additional service costs are mapped in more

than 100 items in TCCS schema

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CRM-TM integration : Rate Table Interactive Form in CRM

Weight scale

Departure and

arrival locations

scales

Freight value

Function to modify scales Wizard to modify scales and

values step-by-step Change history

Business benefit of a wizard usage:

Accelerate the contract definition

processes

Reduce the risk of errors

Start for standard to define the

price list

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Delivery Note Creation by EDI

Customer 1

Customer 2

Customer N

SAP II

Information

Interchange Sap PI

Sap EWM

Logistics

Sap EWM

Trasportation

Sap ECC

Sap ...

OUTSIDE (EDI) ARTONI

Every type of

Message

Structures

Standard

Artoni

Message

Structures

Mapping

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Delivery Note Creation by User

Header section

with required

service

Sender

Receiver

Hu’s information

and additional

condition

Agreement validation

in TM and check

information

For Sender and

Receiver we use

address validation

and search on

SAP database of

Business Partner

GOALS:

Correct address

and geo marketing

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Planning tour cockpit

30

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Missioni Track

Zone (cella)

Aggiornamento 17:33

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Artoni

Artoni Trasporti S.p.A.

Filiale di Reggio Emilia

Via Romania, 22

42124 Reggio Emilia – Italy

Dettagli

x

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Planning tour cockpit

31

RED25

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RED96

Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

17:26

17:31

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Artoni

www.artoni.com

Planning tour cockpit

32

REN60

IT – REGGIO NELL’EMILIA – Reggio

nell’Emilia – Via Giovanni Rinaldi

Velocità 0 km/h – quadro spento

Ultima rilevaz: 17/04/2012 17:30:04

Dettagli – Report Soste - Distinta

x

RED25

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Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

17:26

17:31

18:10

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Artoni

www.artoni.com

Planning tour cockpit

33

REN60

IT – REGGIO NELL’EMILIA – Reggio

nell’Emilia – Via Giovanni Rinaldi

Velocità 0 km/h – quadro spento

Ultima rilevaz: 17/04/2012 17:30:04

Dettagli – Report Soste - Distinta

x

RED25

RED29

RED39

RED60

RED69

RED96

Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

17:26

17:31

18:10

18:47

19:10

Artoni

www.artoni.com

Planning tour cockpit

34

RED25

RED29

RED39

RED60

RED69

RED96

Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

17:26

17:31

18:10

18:47

19:10

Artoni

www.artoni.com

Planning tour cockpit

35

RED25

RED29

RED39

RED60

RED69

RED96

Missioni Track

Zone (cella)

Aggiornamento 17:33

17:17

17:26

17:31

18:10

18:47

19:10

Artoni Operational benefits

• Interactive maps

• Zones hierarchy dependent on service

• Route optimization according to constraints (timetables, traffic limitations, closing days, truck specs)

• Miles and CO2 reduction due to route optimization

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Delivery Note Creation by User

Header section

with required

service

Sender

Receiver

Hu’s information

and additional

condition

Agreement validation

in TM and check

information

For Sender and

Receiver we use

address validation

and search on

SAP database of

Business Partner

GOALS:

Correct address

and geo marketing

The address validation allows the route’s to be

determined and calculates the ending time to

deliver goods

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FIXED DAILY RENTAL TARIFF DEPENDENT ON: - VEHICLE TYPE - DEPRECIATION

FIXED TARIFF

VARIABLE COSTS

INCENTIVE

VARIABLE DAILY COSTS DEPENDENT ON : - WORKED HRS - MILEAGE (KM)

INCENTIVE. DEPENDENT ON: - EXTRA MISSIONS - EXTRA WEIGHT (KG)

Cost Schema for Freight Orders

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OTTIMIZZAZIONE DEL PERCORSO

PERCORSO NON OTTIMIZZATO

PERCORSO OTTIMIZZATO

ASSEGNAZIONE DEL VEICOLO PIANIFICABILE AL TOUR

MONITOR DI PIANIFICAZIONE DEI TOUR

MONITOR DI PIANIFICAZIONE DEI TOUR

PIANIFICAZIONE GRAFICA DEI TOUR

PIANIFICAZIONE GRAFICA DEI TOUR ANALISI DI DETTAGLIO DELLA ZONA

ANALISI DI DETTAGLIO DELLA ZONA

CREAZIONE DEL PERCORSO PER UN GRUPPO DI

SPEDIZIONI DA PIANIFICARE

CREAZIONE DEL PERCORSO PER UN GRUPPO DI

SPEDIZIONI DA PIANIFICARE

ASSEGNAZIONE DEL VEICOLO PIANIFICABILE AL TOUR OTTIMIZZAZIONE DEL PERCORSO

PERCORSO NON OTTIMIZZATO

PERCORSO OTTIMIZZATO

TM- Solution Overview

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Search for delivery

Managing the shipment’s Tracking:

Artoni Tracking web application for customers

39

Tracking data of delivery

Proof of delivery

Event details

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SAP Event Management Scenario in Artoni

40

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Driver device

View pending services

list

View detailed service

data

Automated execution

result processing

Selectable unexpected

events reasons

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Control Cockpit

Control cockpit used to

check the position of

vehicles, pending and

completed assignments,

planned route.

For each vehicle the following can

be displayed:

Parking report

Services associated to vehicle

Details of each service

Cross-Docking and Goods Handling

SAP EWM in Artoni

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Cross – Docking and Goods Handling - EWM solution

44

The EWM solution foresees 3 different warehouse models, on the base of their

position during the goods sorting:

1° HUB: collection goods’ receipt management, opportunistic cross docking after billing, load

management towards next HUB

Intermediate HUB: pure HUB of cross-docking. Reception in truck line entry, internal cross

docking, load management towards next HUB

Last HUB: reception in truck line entry, internal cross docking and load management per vehicle

(after distribution planning)

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Cross – Docking and Goods Handling - EWM solution

45

Milan Departures Warehouse

Layout - Yard

Management

- Unload Truck - Delivery Note

Management - Labeling Goods

- Sorting

- Load Truck /

Departures

Contract Logistics

SAP EWM in Artoni

46

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Artoni Radio Frequency handheld device (picking)

47

Resouce

Management

directly

in SAP –EWM with

STD configuration.

The system guides the resource on the work:

•Different queue of work for resource: the rules are in

Customizied EWM

•RF Device show only the task assigned to warehouse

operator

•SAP EWM optimises routing in the warehouse

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Service monitor for Warehouse Manager

48

Custom Monitor on

standard Function

Use:

Advancement activities:

Release picking for RF

resource

Check delays in each

warehouse Area

Massive Change

Benefits

High control for the

warehouse manager

Increase efficiency

Prevent delays

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Warehouse Monitoring: Yard management

49

The yard management monitor is

the Standard tool used to

manage the inbound and

outbound flow of vehicles and

allows for parking section

management and warehouse

door assignment.

The SAP system performs

various checks, including whether

the door is already occupied by

other vehicles.

The transportation unit is linked

to the SAP document of the

goods in the swap body

(inbound/outbound delivery) that

must be unloaded in the staging

area.

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To execute the double

movement it is necessary

to determine the location

in multiple points in order

to change the final

destination at fixed control

points.

For example the inbound

pallet is diverted onto the

transfer car which at that

moment has the fewest

pallets to put away.

When the pallet is at the

last point of the transfer car

it is put away near to the

next picking assignment.

Automated warehouse: interleaving and PLC

Not visible on the system

EWM

PLC

Move

Scanner

read

HU1 TASK

From CP001

to CP02

Telegram

Scanner

HU 1 in

CP01

CP01

CP02

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DATA COLLECTION AND ANALYSIS

BI: Reporting: Business Analysis and DashBoard

MONTHLY PRE INVOICING KPI DASHBOARD USING BUSINESS OBJECTS

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ALMA Description

Application Lifecycle Management

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From process analysis to post go-live support

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Design CTQ processes, organisation positions, activities, ICT applications and KPI using ARIS for SAP Netweaver.

Synchronize ICT/SAP implementa-tion according to the business process point of view.

Design processes according to SAP Best Practices and ASAP methodology.

Develop custom solutions using SAP building blocks.

Detailed documentation of the processes, developements, changes using SAP Solution Manager.

Integration tests released and exectuted using SAP Solution Manager.

24/7 process monitoring using an ITIL compliant service desk.

Off-shore service desk team

(50 people).

70 CTQ processes monitored

40 SAP Instances

30 departemental services

15 networks.

Process Monitoring (capacity and capability) according to service level agreements.

CHAnge Request Management (CHARM) standard methodology to ensure business continuity and consistency.

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BPM

Business Process Management using ARIS

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Techniques employed

55

We use Business Process Management (BPM) to define, optimize and integrate business processes in order to improve the company’s performance.

Focus BPM • Value chain – integration of all company processes • Organization’s description (Business Rules and job description) • Create coherence between strategy and activity • Make the processes standard and measurable

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Modelling logic: integration of views

The activities performed in the process view are supported by objects defined in other views like the organization or the system landscape

Benefits: Standardisation of rappresentation Single access point for information Single definition of objects Integration between the different

views

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Aris Methodology

Organigrammi: •Unità organizzativa (rappresenta una funzione

con obiettivi di business prestabiliti)

•Posizione (ruolo responsabile di determinate

attività e con competenze predefinite)

Dati:

Insieme di file di documenti

contenenti manuali di processo

System landscape:

Insieme di applicazioni che

supportano le attività dei

processi di business

Prodotti/Servizi:

Rappresentazione dei Prodotti e Servizi venduti

dall’azienda; possibilità di avere un link ai

processi specifici per prodotto/servizio.

Prodotti/Servizi:

Rappresentazione dei Prodotti

e Servizi venduti dall’azienda;

possibilità di avere un link ai

processi specifici per

prodotto/servizio.

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Business Process Modeling (BPM)

59

• Enterprise Area: Representation of Enterprise

Areas (ARIS MODEL: Value Added Chain) • Processes: Logical End to End representation of

business processes within an enterprise area and connections with business processes of other enterprise areas. (ARIS MODEL: Value Added Chain)

• Sub-processes: Logical End to End representation of

sub-processes of a business process and connections with sub processes of other processes. (ARIS MODEL: Value Added Chain)

• Process steps: Logical representation of process

steps of a sub-process and connections with process steps of other sub-processes. (ARIS MODEL: Event Driven Process Chain – EPC)

• Transactions: Representation of transactions for

each process step. (ARIS MODEL: Event Driven Process Chain - EPC)

00. Enterprise Area

01. Processes

02. Sub-processes

03. Process Steps

04. Transactions

Standard Representation of Processes

We use ARIS for SAP Netweaver for Business Process Modeling.

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Enterprise Area

6

Context Process

Core Process

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Core and Context Analysis

61

Mis

sio

n C

ritical

L’in

adeguate

zza d

el

pro

cesso c

rea

Ris

chi seri e

d im

media

ti

Non

Mis

sio

n

Critical

Tutti gli

altri p

rocessi

Core

Attività

differenzianti

Context

Altre attività Costi di gestione

Investimenti\

Co

re

Att

ività

diffe

renzia

nti

Co

nte

xt

Altre

attiv

ità

DIFFERENZIAZIONE COSTI/INVESTIMENTI

RIS

CH

IO

DIF

FE

RE

NZ

IAZ

ION

E

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Core and Context Analysis

62

Mis

sio

n C

ritical

L’in

adeguate

zza d

el

pro

cesso c

rea

Ris

chi seri e

d im

media

ti

Non

Mis

sio

n C

ritical

Tutti gli

altri p

rocessi

Core

Attività

differenzianti

Context

Altre attività

DIFFERENZIAZIONE

RIS

CH

IO

01.01. Pianificazione ritiri

01.12. Esecuzione trazioni

02.05. Uscita merci

02.16. Gestione degli ordini di consegna Logistica

02.08. Gestione Giacenze Logistica

05.01. Gestione contratti di acquisto trazioni

05.04. Acquisti con RDA

02.06. Inventario

04.01 Marketing Strategico

03.01. Ricezione e pianificazione dell'ordine di forwarding

04.02. Marketing operativo

08.27. gestione dei talenti

01.15. Valorizzazione servizi di trasporto

02.11. Valorizzazione servizi logistica

04.07. Gestione offerta e contratto logistica

06.02. Fatturazione Differita Clienti

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Processes

63

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Responsability Matrix

64

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Sub-Processes

65

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Process Steps

66

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Project Deliverables - BPM

13

Deliverable Content

Job description List of process activities and system usage per professional figure

Process Manual Document with detailed process description including information about

system usage and roles and responsibilities

Quality procedures Operating procedures with process description in order to obtain quality

certification.

Application system design Overview of application usage for impact analysis of changes on process

Organization design Overview of organization for impact analysis of changes on process

Workflow Design Definition of Workflow process and toolkit

Business Rules Document which describes company rules

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Quality Procedures and Job Descriptions

68

Job description

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Analyze process model AS-IS/TO-BE differences

69

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Business Process Modeling and KPI

14

00. Enterprise

Area

01. Processes

02. Sub-processes

03. Process Steps

04. Transactions

ARIS Model: Balanced Scorecard

ARIS Model: Function Allocation Diagram (FAD)

& KPI Allocation Diagram

ARIS Model: Function Allocation Diagram (FAD)

& KPI Allocation Diagram

ARIS Model: KPI Allocation Diagram

Strategic KPI

Tactical KPI

KPI of Process

Specific data

Standard KPIs

Customized KPI s depending on business requirement

Operative KPI

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Balanced Scorecards (BSC)

15

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Function Allocation Diagram

KPI Tree

KPI allocation diagram

Value Chain Artoni

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Le informazioni in questo documento, fornite unicamente per le finalità informative dello stesso e passibili di modifiche senza preavviso, sono di proprietà di Artoni Trasporti S.p.a. Nessuna parte di questo documento, e nessuna informazione in esso contenuta, potrà essere copiata, riprodotta o trasmessa in nessuna forma o per qualsiasi scopo senza l’espresso permesso di Artoni Trasporti S.p.a. I marchi menzionati inerenti al Gruppo Artoni sono marchi registrati Artoni Group s.p.a. The information in this document is proprietary to Artoni Trasporti S.p.a. Data contained herein serves informational purposes only and may be changed without prior notice. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of Artoni Trasporti S.p.a. All brands about Artoni Group are the trademarks of Artoni Group S.p.a.

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