AZNet II – Arizona Network STEERING COMMITTEE July 16, 2012.

AZNet II – Arizona NetworkSTEERING COMMITTEE

JULY 16, 2012

AZNet II – Arizona NetworkAgenda

Opening Remarks – Gary Hensley Introductions – Gary Hensley & Hank Adams Transition Update – Gary Hensley/Jennette Wilkins on Billing

Moratorium Update – Pam Dreyer LAN Switch Management & Refresh - Gary Hensley

Network Seat Billing – Suzan Tasvibi-Tanha On-Boarding Process – Ed Yeargain AZNet II Voice & Network Implementation – Hank Adams Solar Winds – Demonstration – Justin Buker Remedy – Demonstration – Brian Bayne Closing Remarks

AZNET II – ARIZONA NETWORKTransition Update

• CenturyLink will transition as the sole provider as of August 1, 2012 • Transition activities include:

– Administrative– Operational– Billing– Open MACs and Projects

AZNET II – ARIZONA NETWORK Billing

• Final AZNet COP Billing– Will be included on the Telesoft August invoice, available around

8/16– Please open a Remedy TEM ticket immediately for any disputes– Plan to identify resolution to existing Seat, Per Occurrence and

MAC disputes involving Black Box by 7/31

• First AZNet II Billing– Will be included on the Telesoft September invoice, available

around 9/18– Existing Seats will be mapped to new Voice Seat types. Each

applicable Voice Seat will also include a Network Seat

AZNET II – ARIZONA NETWORKMoratorium Update

• New Project Guidelines: Effective 7/1/12 – New Remedy tickets for Projects will be held until the transition to the new AZNet II contract on 8/1/12.

• New RFI Guidelines: Effective 7/1/12 – New Remedy tickets for Request for Information that involve AZNet services and equipment will be held until the transition to the new AZNet II contract on 8/1/12.

• New MAC Guidelines: Effective 7/23/12 – New Remedy tickets for Moves, Adds and Changes will be held until the transition to the new AZNet II contract on 8/1/12.

• NOTE: Effective 7/1/12 – MACs involving equipment purchases will be reviewed to ensure equipment can be received and installed by 7/31/12.

• Existing Projects in Process – all existing Projects must be completed by 7/31/12.

Hard stop on all request with the exception of repairs is 7/23/2012

AZNET II – ARIZONA NETWORKLAN Switch Management

The Telecommunications Executive Governance Committee (TEGC) met on July 10, 2012 to discuss and vote on a couple of key issues related to the AZNet II contract.

1. LAN Refresh Only vs. LAN Refresh & ManagementTEGC members reviewed and discussed the advantages and disadvantages for both options.

TEGC voted unanimously for LAN Management and Refresh

2. Network Seat Billing- Details provided later in the presentation

AZNET II – ARIZONA NETWORKNetwork Seat Billing

As required by AZNet II contract, a method had to be adapted and approved by TEGC to count the Network Seats.

• A subcommittee was established to work on this task, the following 4 categories were identified as potential options and recommendations presented.

Options:

1. # of Active Ports on the LAN switches2. # of employees3. # of Personal Computers in use by each agency 4. # of voice seats currently billed

• Option 4 was identified to be used for the first 90 days after transition. The subcommittee was task to due further financial analysis on Option 2 and present to TEGC within the first 90 days of the contract, for further discussion or consideration.

AZNET II – ARIZONA NETWORKActive Ports on the LAN Switches

Approach: • Obtain a current inventory of all state LAN switches, with active ports

counts• Deduct from the active port count the out of scope device connections:

Servers, printers, alarms, card readers, HVAC monitoring devices

Challenge: • Due to a large number of out of scope device connecting to the LAN

Switches, it will be very difficult to validate and maintain an accurate count

AZNET II – ARIZONA NETWORKNumber of Employees

Approach: • Deducted from the count

– employees on 2nd and 3rd shift– employees with primary duties not requiring connection to the IT

Network, I.e. Highway Landscape maintenance, Field Inspectors & others

– Other Class of FTE's as identified by the subcommittee

• Agency to validate the list, included PON/SubPon information

Challenge: • Agency validation

AZNET II – ARIZONA NETWORKPersonal Computers in Use by Each Agency

Approach:• Obtain a count of Personal computers by agency• Agency to compile a list, included PON/SubPon information

Challenge:• No central repository for all Personal Computer inventory• Agency inventories reflect devices in spare inventory, in deployment

phase, in surplus phase• Manual procedure has to be developed and implement by the

contractor and agencies to validate and maintain an accurate count

AZNET II – ARIZONA NETWORKVoice Seats Currently Billed – Interim (first 90 Days)Approach:• Obtain current inventory from the TEM Provider• Only count the Analog, digital/IP seats( ACD included)• Create a duplicate for each item and label as Network Seat• Use the current PON/SUBPON identified by the agencies

Challenge:• Validation of the acceptable seats, which is being performed by EIC

AZNET II – ARIZONA NETWORKSecurity Privacy and Risk (SPR) Onboard Process

• EIC will notify SPR of AZNet II candidates after they successfully pass the CenturyLink background check

• Background check and required security training courses will be initiated simultaneously by SPR

• SPR will administer security training

• SPR will initiate the State background check

AZNET II – ARIZONA NETWORKSecurity Training Workflow

AZNET II – ARIZONA NETWORKSPR Security Training Process

• EIC notifies SPR of potential candidate• SPR creates account in ERMA to assign a EIN• Candidate will be required to complete training and pass exam (70%)

– Security and Privacy Awareness Training (SPR1000 1.0)– System and Network Admin (SPR2000 1.0)– HIPAA Privacy and Security Awareness Training (SPR3120)– Stop UNAX In Its Tracks– Safeguarding Federal Tax Information– Any additional training an agency may require

AZNET II – ARIZONA NETWORK

• Candidates are required to show proof of completion by emailing exam certificate to SPR

• SPR will keep updated spreadsheet of candidates, completed training and email/phone contact information

• SPR will notify EIC when courses have been successfully completed

AZNET II – ARIZONA NETWORK

AZNet 2.0 Background Check Workflow

EIC

SPR

ADO

A HR

AZNe

t 2.0

Propose candidate to AZNet contract

AZNet to verify all true AKA criminal felony back 7 years and ,

NCD check , Financial check, NDOT Drug screen check, Sex

Offender check

EIC receives from AZNet requesting

fingerprinting for new local candidate. EIC

contacts SPR.

EIC receives regular mail from AZNet which

includes new remote candidate fingerprint

card. EIC provides card to SPR

SPR contacts HR and gives fingerprint card so that background checks

can be processed through CAP PD and

DPS

AZNet Sends

completed fingerprint

form to EIC

AZNet Directs New Candidate

to local Law Enforcement

for fingerprinting

HR processes request for back

ground check and requests that in

addition to ADOA , DPS and Gaming

should get the results of back ground check

NO

Did new candidate passed AZNet

internal checks?YES

Candidate Denied

New candidate out of state or is

within state?

Within State

Out of

State

SPR contacts HR to coordinate fingerprinting of new local candidate

so that background checks can be processed

through CAP PD and DPS

HR coordinates appointment date

and time and walks new local

candidate over to CAP PD for

fingerprinting process

EIC receives email from SPR confirming that

ADOA, DPS and Gaming has approved candidate and notifies AZNet 2.0

AZNet 2.0 receives formal approval to onboard candidate

YES

YES

Candidate Denied all

State access

Candidate Denied

DPS and or

Gaming Access

NO

NO

HR reviews results and notifies SPR if new candidate has been cleared for hiring?

SPR contacts DPS and Gaming asking of they

concur with HR?

AZNET II – ARIZONA NETWORKSPR Background Check Process

• Prospective candidates must pass CenturyLink background check before being sent to EIC. EIC will then notify SPR of candidates

• SPR (working with HR) initiates fingerprinting/background check with Capital Police (or local police if candidate is remote)

– Local candidates will have fingerprinting done by Capital Police– Remote candidates will receive an authorization form and

fingerprint card via FedEx from SPR and have it completed by local authorities. The signed form and fingerprint card will be mailed by to SPR when completed

• ADOA, DPS and Gaming receive results of candidate background check– If candidate receives approval the on-boarding process continues

with EIC (submit security request)– If candidate is denied due to background finding they will not be

approved for access

AZNET II – ARIZONA NETWORKCenturyLink Presentation

• AZNet II Voice & Network Implementation – Hank Adams

• Solar Winds – Demonstration – Justin Buker

• Remedy – Demonstration – Brian Bayne

AZNET II – ARIZONA NETWORK

Closing Remarks