www .axiossystems. com Alan Luhman assyst Administrator Standard Bank “The gateway saves us a lot of time and money. The Service Desk can resolve more Incidents first time as assyst accurately displays the user’s asset details on logging the call without time-consuming manual updates.” LOCAL GOVERNMENT sector FINANCE sector Customer Experience Standard Bank Integrating & Altiris Service Management Standard Bank PLC London is the Head Office for the International Merchant Banking activities of the Standard Bank Group. Through an expanding international network the bank offers a range of specialist banking services and promotes trade, investment and business flows with an emerging market focus on a world-wide basis. The requirement The solution The IT team at Standard Bank was concerned about a lack of asset information in the organization, due to the rapid growth and expansion of the bank. They wanted to know exactly what hardware had been bought and what software was installed on this throughout the company. Realizing the benefits that integrated Asset Management would bring, they looked for the optimum way of achieving this. Altiris was already used as the internal software deployment tool, so the team decided that integrating this with the assyst IT Service Management software would be the best solution. In line with other units within the Standard Bank Group, the team wanted all local Notification servers to feed into one Configuration Management Database (CMDB), based in London. With the help of assystDiscovery, the universal interface for Asset Management tools, as well as Consulting and Training from Axios Global Services, the interface was created, installed and Standard Bank staff trained within only 3 days. “We have already seen the benefit of the assystDiscovery integration when it allowed us to monitor accurately the progress of our Windows XP rollout. The reports created before, during and after the rollout show us exactly the type and specification of PCs and laptops within the business, along with details of their configuration. From this, we could purchase the correct number of PCs required for the general upgrade.” Alan Luhman, assyst Administrator at Standard Bank, explained. over - the process ®