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ANNUAL REPORT 2008 Axiata Group Berhad (242188-H) (formerly known as TM International Berhad) Level 42, North Wing Menara TM Jalan Pantai Baharu 50672 Kuala Lumpur Malaysia Website: www.axiata.com AXIATA GROUP BERHAD ANNUAL REPORT (242188-H) 2008
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  • Axiata Group Berhad (242188-H)(formerly known as TM International Berhad)

    Level 42, North WingMenara TMJalan Pantai Baharu50672 Kuala LumpurMalaysia

    Website: www.axiata.com

    AX

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    Axiata Group Berhad (242188-H)(formerly known as TM International Berhad)

    Level 42, North WingMenara TMJalan Pantai Baharu50672 Kuala LumpurMalaysia

    Website: www.axiata.com

    AX

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    Axiata Group Berhad (242188-H)(formerly known as TM International Berhad)

    Level 42, North WingMenara TMJalan Pantai Baharu50672 Kuala LumpurMalaysia

    Website: www.axiata.com

    AX

    IAT

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  • P R E S E N T I N G

    Axiata Group Berhad (242188-H)(Formerly known as TM International Berhad)

  • The Tangram Connection

    The TANGRAM is an ancient Chinese moving piece puzzle, consisting of geometric shapes. Various tangram patterns may be formed from the geometric pieces of the tangram puzzle. It is highly creative and flexible in its application.

    Axiata, like the TANGRAM has its origins in Asia and is piecing together: connectivity, technology and talent to catalyse progress in Asia.

    Axiata, like the TANGRAM offers a variety of innovative solutions for our over 89 million customers, connecting them to the world, expanding the horizons of an upwardly mobile Asia.

    Axiatas values and beliefs are reflected on the TANGRAM pieces, where they come together as one binding our values and beliefs as guiding pillars of our operations, laying the path to our future success.

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)2

  • C O L L A B O R A T I V E

    The bridge is reflective of Axiata, bridging relationships through affordable connectivity. Axiata is firmly grounded in each national economy, leveraging on world-class processes, economies of scale and regional synergies.

    E X C E L L E N C E

    The arrow embodies Axiatas quest to excel, delivering sustainable growth and performance excellence across all of its operations, guided by a policy of strict financial discipline to enhance value to shareholders. Axiata continuously evaluates new emerging technologies to deliver cost effective, innovative and differentiated services to over 89 million customers across Asia.

    U N C O M P R O M I S I N G

    The house demonstrates Axiatas commitment as an organisation to advancing communities for sustainable development through its technology and people.

    I N N O V A T I O N

    The rocket signifies Axiatas commitment to accelerate progress through innovative technology and alliances Axiata brings new technologies and services such as 3G, HSPA and mobile broadband to expand the horizons of an upwardly mobile Asia.

    O P T I M I S T I C

    The bird in full flight symbolises our aspirations for Axiata, a dynamic organisation that is set to soar and make its presence felt in the industry. Axiata is Advancing Asia through mobile communications by piecing together technology, connectivity and talent.

    L O C A L R E L E V A N C E

    The key represents Axiatas ability to unlock the potential of its Operating Companies. Axiata understands Asia better than anyone else we are a unique organisation combining the local expertise of national operating companies with the strong support of a regional corporation.

    P R I N C I P L E D

    The boat is representative of the firm and sound leadership of Axiata, navigating the organisation towards its ambition to become the regional champion by 2015.

    3

  • Annual Report 2008

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)4

  • Contents

    I OPTIMISTIC9 The Brand

    10 Who We Are and What

    We Do

    11 Our Beliefs and Values

    12 Financial Calendar

    12 Corporate Information

    II COLLABORATIVE16 Axiata Profile

    18 Regional Presence

    20 Group Corporate Structure

    III EXCELLENCE24 Chairmans Statement

    28 President and Group Chief

    Executive Officers Business

    Review

    37 Group Financial Overview

    38 Two-Year Group Financial

    Summary

    39 Two-Year Group Financial

    Highlights

    40 Simplified Group Balance

    Sheet

    41 Reporting by Geographical

    Location

    42 Group Financial Review

    46 Acquisition of Idea:

    Expansion into India

    48 Major Milestones

    51 Awards and Accolades

    IV PRINCIPLED54 Board of Directors

    56 Profile of Directors

    62 Profile of Management Team

    67 Profile of Operating

    Companies Management

    Team

    72 Statement on Corporate

    Governance

    79 Directors Statement on

    Internal Control

    86 Board Audit Committee

    Report

    V LOCAL RELEVANCE98 Malaysia

    104 Indonesia

    108 Sri Lanka

    114 Bangladesh

    118 Cambodia

    120 India

    122 Singapore

    124 Iran

    126 Pakistan

    128 Thailand

    VI INNOVATION136 Products and Services

    Catalogue

    140 Products and Services Review

    VII UNCOMPROMISING146 Corporate Responsibility

    Marketplace Perspective

    People Perspective

    Community Perspective

    Environmental Perspective

    FINANCIAL STATEMENTS

    156 Directors Statement of

    Responsibility

    157 Audited Financial Statements

    for the financial year ended

    31 December 2008

    305 Group Financial Analysis

    OTHER INFORMATION

    309 Shareholding Statistics

    312 Additional Compliance

    Information

    315 Net Book Value of Land and

    Buildings

    316 List of Top Ten Properties

    317 Group Directory

    318 Glossary

    322 Notice of Annual General

    Meeting

    325 Statement Accompanying

    Notice of Annual General

    Meeting

    326 Administrative Details for the

    17th Annual General Meeting

    Proxy Form

    5

  • O P T I M I S T I CThe bird in full flight symbolises our aspirations for Axiata, a dynamic organisation that is set to soar and make its presence felt in the industry. Axiata is Advancing Asia through mobile communications by piecing together technology, connectivity and talent.

    I

  • 10countries

    25,000employees

    89million customers

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)8

  • The name Axiata embodies who we are. A company thats vital to people all across Asia. Our logo, the Axiata prism is multifaceted and multidimensional

    reflecting our rich heritage, diversity and vibrancy. It is as colourful as the

    different countries we serve.

    It shows the world that we view situations from every perspective, taking all

    viewpoints into account.

    It also reflects our vision of providing multiple services from basic voice to rich

    data, from basic data to broadband, from SMS to 3G, from simple data to rich

    content.

    It unites all our partners and connects us to our customers.

    Multidimensional.

    Thats Axiata.

    9

  • Who We Are and What We Do

    We understand Asias communication needs better than others. Together we are

    a family, with operations in 10 countries, 25,000 employees and over 89 million

    customers. We are uniquely Asian. Our purpose is to advance Asia towards a

    better, brighter future.

    Axiata is Advancing Asia by:

    bridging relationships through affordable connectivity. We strive to bring affordable and innovative mobile communication services and coverage to

    over 1.5 billion people throughout Asia, so they can be connected to each

    other and to a wealth of information, entertainment and more. From remote

    villages, to large cities, we are connecting people from all walks of life.

    acceleratingprogressthroughtechnology.We are investing in cutting edge technologies that include 3G, HSPA, Next Generation Networks and Wimax,

    so customers can experience Internet on the move and connect with anyone,

    anytime, anywhere, any way they want. Technologies that are innovative,

    relevant and affordable.

    developing talent throughout Asia. We bring employment and career opportunities to 25,000 people throughout Asia. We leverage on this

    diversity to develop human capital for national and regional growth. We are

    grooming the talent of Asia, by providing regional career experience and

    world class people development programmes, so they can realise their full

    potential.

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)10

  • Our Beliefs and Values

    Axiata is the emerging leader in Asian telecommunications with a vision of becoming a regional champion. Axiata is Advancing Asia by bringing affordable

    connectivity, innovative technology and world class talent to the entire region.

    We are an organisation that pursues excellence and innovAtion across our

    entire operations, bringing the most advanced and world-class communication

    services to the region.

    We are an organisation of global stature with sensitivity to the local markets

    that we operate in. We take a collABorAtive approach in all our partnerships,

    ensuring that we address the specific needs of our stakeholders, offering

    products, services and solutions that are of locAl relevAnce.

    We are principled and uncompromisinG, holding ourselves to the highest

    standards of conduct. We are a company with a purpose and we play a core

    role in nation development in the markets that we serve.

    We are adaptive and optimistic, an organisation with continued energy and

    confidence, that is ready to meet global challenges.

    Axiata is Advancing Asia towards a better, brighter future.

    11

  • Corporate Information

    BOARD OF DIRECTORS

    TAN SRI DATO AZMAN HJ. MOKHTAR

    Chairman

    Non-Independent Non-Executive Director

    DATO SRI JAMALUDIN IBRAHIM

    Managing Director/President and

    Group Chief Executive Officer

    DATO YUSOF ANNUAR YAACOB

    Executive Director/Group Chief Financial Officer

    TAN SRI GHAZZALI SHEIKH ABDUL KHALID

    Independent Non-Executive Director

    DATUK AZZAT KAMALUDIN

    Senior Independent Non-Executive Director

    JUAN VILLALONGA NAVARRO

    Independent Non-Executive Director

    DAVID LAU NAI PEK

    Independent Non-Executive Director

    GITA IRAWAN WIRJAWAN

    Independent Non-Executive Director

    ISMAEL FARIZ ALI

    Non-Independent Non-Executive Director

    DR. FARID MOHAMED SANI

    Non-Independent Non-Executive Director

    Alternate Director to Ismael Fariz Ali

    Financial CalendarFinancial Year 2008

    ANNOUNCEMENT OF RESULTS

    22May 2008 ThursdayAnnouncement of the unaudited consolidated

    results for the first quarter ended 31 March 2008

    26August 2008 TuesdayAnnouncement of the unaudited consolidated

    results for the second quarter ended 30 June

    2008

    26November 2008 WednesdayAnnouncement of the unaudited consolidated

    results for the third quarter ended 30 September

    2008

    26 February 2009 ThursdayAnnouncement of the unaudited consolidated

    results for the fourth quarter ended 31 December

    2008

    ANNUAL REPORT AND ANNUAL GENERAL MEETING

    29April 2009 WednesdayDate of notice of 17th Annual General Meeting

    and date of issuance of the 2008 Annual Report

    20May 2009 WednesdayDate of 17th Annual General Meeting

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)12

  • GROUP COMPANY SECRETARY

    Suryani Hussein (LS0009277)

    REGISTERED OFFICE

    Level 42, North Wing

    Menara TM

    Jalan Pantai Baharu

    50672 Kuala Lumpur

    Malaysia

    Tel : 603 2240 3000

    Fax : 603 2241 3005

    Website : www.axiata.com

    SHARE REGISTRAR

    Tenaga Koperat Sdn Bhd

    (Company No. 118401-V)

    Level 17, The Gardens North Tower

    Mid Valley City

    Lingkaran Syed Putra

    59200 Kuala Lumpur

    Malaysia

    Tel : 603 2264 3883

    Fax : 603 2282 1886

    AUDITORS

    PricewaterhouseCoopers

    (AF: 1146)

    Level 10, 1 Sentral

    Jalan Travers

    Kuala Lumpur Sentral

    50706 Kuala Lumpur

    Malaysia

    Tel : 603 2173 1188

    Fax : 603 2173 1288

    STOCK EXCHANGE LISTING

    Listed on Main Board of

    Bursa Malaysia Securities Berhad

    Listed Date : 28 April 2008

    Stock Code : 6888

    Stock Name : Axiata

    This Annual Report is available on our website at www.axiata.com

    13

  • C O L L A B O R A T I V EThe bridge is reflective of Axiata, bridging relationships through affordable connectivity. Axiata is firmly grounded in each national economy, leveraging on world-class processes, economies of scale and regional synergies.

    II

  • Axiata Profile

    About AxIAtAAxiata Group Berhad (Axiata) is the emerging leader in

    Asian mobile telecommunications. The Group, one of

    the largest telecommunication companies in the region,

    has extensive operations and businesses in 10 countries

    in Asia, providing a comprehensive range of mobile

    communication services to a combined base of over

    89 million subscribers.

    The Group currently has controlling interests in its

    mobile communication operations in Malaysia, Indonesia,

    Sri Lanka, Bangladesh and Cambodia as well as strategic

    stakes in India, Singapore, Iran, Pakistan and Thailand

    through its various subsidiaries and affiliates. Its mobile

    subsidiaries and affiliates operate under the brand

    names Celcom in Malaysia, XL in Indonesia, Dialog in

    Sri Lanka, AKTEL in Bangladesh, hello in Cambodia,

    Idea and Spice in India, M1 in Singapore and MTCE

    in Iran.

    AxIAtAs Journey to DAteThe Axiata story has been a remarkable one

    incorporated in Malaysia on 12 June 1992 as a private

    limited company under the name Telekom Malaysia

    International Sdn. Bhd., it commenced business in 1994

    as a division within Telekom Malaysia Berhad (TM),

    focusing on expanding the Groups footprint primarily

    through mergers and acquisitions (M&A). On 16 October

    2001, the Company changed its name to TM

    International Sdn. Bhd., and over the next seven years

    continued to expand its presence in the region, building

    a portfolio which balances interest in emerging markets

    with low mobile penetration rates and Best-in-Class

    and innovation driven subsidiaries in mature markets.

    On 12 December 2007, the Company was converted

    into a public company bearing the name TM International

    Berhad (TMI).

    Axiata Group Berhad Annual Report 2008

    (formerly known as TM International Berhad)16

  • The Group completed its strategic

    demerger exercise that saw the

    separation of the mobile business

    from TM. The demerger resulted in

    TMI emerging as an independent

    entity in the regional mobile

    te lecommun icat ions market ,

    enabling it to focus on its own core

    business and accelerate operational

    i m p r o v e m e n t s a n d g r o w t h

    initiatives. TMI was listed on Bursa

    Malaysia Securities Berhad (Bursa

    Securities) on 28 April 2008,

    marking a new chapter in its

    transformation towards becoming

    a regional giant in the mobile

    communications market.

    Since then, the Group has continued

    to build on its strengths and

    synergies. As part of its move to

    consolidate and strengthen its

    regional footprint, the Group

    entered into an arrangement with

    Idea Cellular Limited (Idea), which

    will see the merger of Idea and

    Spice Communications Limited

    (Spice) in India. The enlarged Idea

    is the fifth largest mobile player in

    Indias high growth market. In

    addition, the Group expanded its

    regional partnerships with the entry

    of Japans largest cellular operator

    NTT DOCOMO, INC. (DOCOMO) into

    TM International (Bangladesh)

    Limited (TMIB) in June 2008.

    MArkIng A new erA: AxIAtAThe Company has, with effect from

    31 March 2009, changed its name

    to Axiata Group Berhad and

    launched its new identity on 2 April

    this year, as part of a rebranding

    exercise aimed at enhancing its

    position as a leading regional mobile

    operator. The move was a requisite

    step to reinforce the Groups new

    bus iness ph i losophy and i ts

    commitment to Advancing Asia by

    a d d r e s s i n g t h e u n f u l f i l l e d

    communication needs of local

    populations with affordable and

    innovative products and services.

    As an emerging leader, Axiata will

    continuously invest in innovative

    products and services that are

    uniquely catered for customers in

    Asia. It is committed to bringing

    first-class resources, technology

    and expertise to its unique portfolio

    of growth assets. In all spheres of

    its operations, Axiatas Operating

    Companies (OpCos) play a leading

    role in developing and enhancing

    the local telecommunications

    industry.

    As a Group, Axiata is a unique

    organisation, combining the local

    expertise of national operating

    companies with the strong support

    of a regional corporation. Through

    affordable connectivity, Axiata

    bridges relationships between 1.5

    billion people across Asia to the

    world.

    Today , the Group prov ides

    employment to over 25,000 people

    across Asia, bringing greater

    opportunities and developing world

    class talent across the region. Its

    regional platform enables the

    dynamic exchange of knowledge

    among employees and contributes

    to the human capital development

    of the OpCos.

    Axiata, as a major regional entity in

    mobi le telecommunications is

    committed to using its technological

    and human capabilities to drive

    social, economic and environmental

    change in the nations it serves and

    plans to introduce and implement

    its Group Corporate Responsibility

    (CR) Po l icy and programme

    initiatives in 2009. In line with the

    UN Millennium Development Goals

    (MDGs), the Groups CR initiatives

    will be focused on Information and

    Communication Technologies (ICT)

    for development, education and

    the environment.

    Because it understands Asia, Axiata

    is piecing together the best

    t h r o u g h o u t t h e r e g i o n i n

    connectivity, technology and

    people, uniting them towards a

    single goal: Advancing Asia.

    17

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