AWS re:Invent 2016: Building the Future of DevOps with Amazon Web Services (DEV304)

© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Alois Reitbauer, David Kennedy

Dynatrace

November 30, 2016

Building the Future of DevOps

with Amazon Web Services

DEV304

Who we are and what we do

Understand how DevOps moves to VoiceOps

How to quickly prototype voice-driven applications

How Alexa Voice Services enable new interaction models

…While you are still trying to

understand and implement

ChatOps, don’t forget that

something even newer called

VoiceOps (powered by Alexa) is

already on the horizon...

Jeff Barr, AWS Blog

DAVIS: Build a digital assistant

Why we built D.A.V.I.S

Customer Service2% Merchandising

3%

Operations4%

Project management

4%

Product management

12%

Usability12%

Marketing12%

Business Analysis20%

IT/development/infrastructure24%

Other7%

IN WHAT FUNCTIONAL AREA DO YOU FEEL YOU ARE UNDERSTAFFED THE MOST?

Base: 64 eBusiness and

channel strategy professionals

(percentages do not total 100

because of rounding)

Source: Forrester’s Q4 2015

Global eBusiness And

Channel Strategy Professional

Online Survey

Not everybody is a

performance geek

But everybody knows how to ask

a question

VoiceOps and ChatOps – Why it makes sense

Integrate into “natural” environment

Avoid media breaks for interactions

Consolidated source of information

Tools of Trade – Slack, HipChat, Amazon Echo

Challenges for VoiceOps

Commands vs. Real Conversations

Proactive interactions – Actively drive a conversation

Knowledge-based conversations – Enable eye-level

interactions with the users

Guided problem solving – Provide value in a

conversation

Simple questions are complicated to answer

•Which data sources do I need?

•How can I access this data?

•How to write a proper query?

•Which assumptions do I want to test?

•What are actionable insights?

How is my

business doing?

Optimize Customer Experience

Modernize Operations

Accelerate Innovation

ChatOps

VoiceOps

D.A.V.I.S

Big Data & Analytics

Powered by AI

Full Stack

All-in-one platform

Platform for natural language-based DevOps

Rapid Prototyping with Alexa Skills Kit and

AWS Lambda

Define key interaction points

Start with the basic phrases

Use a generic intent loop

Extend using intent templates

Combine interactions using simple answers

Use Cases and Demo

The standupHow are we

doing from an

operational

perspective?

Do I need to adjust

the priorities of the

team?

Anything

important for my

team?

The digital product meeting

CPO UXArchitectTeam

Lead

What should I

prioritize on the

roadmap?Do the new

workflows improve

user behavior?

How should I

prioritize all the

open issues given

limited resources?

Will our

architecture

scale to user

demand?

The boardroom

Is our digital business

growing?

Are our digital

processes working

well for customers ?

Are we meeting

availability, technical

requirements, and

budget?

Are customers

adopting new

functionalities

as expected?

Get started today

Go to: www.dynatrace.com/meet-davis

Download D.A.V.I.S

Get free access to the Dynatrace AI

platform

Start using D.A.V.I.S

Extend with your own conversations

Thank you!

Remember to complete

your evaluations!

© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Building the Future of DevOps

with Amazon Web Services

David Kennedy

@djameskennedy

Alois Reitbauer

@aloisreitbauer