Global Summary Report A discussion on global market trends, unique trends in each region, strengths of leading service providers, and the people in enterprises that should read the AWS – Ecosystem Partners ISG Provider Lens™ reports. AWS – Ecosystem Partners December 2020 Reprinted courtesy of
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Global Summary Report
A discussion on global market trends, unique trends in each region, strengths of leading service providers, and the people in enterprises that should read the AWS – Ecosystem Partners ISG Provider Lens™ reports.
AWS – Ecosystem Partners December 2020
Reprinted courtesy of
Section Name
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ISG Provider Lens™ Global Summary Report | December 2020
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THE U.S.:Although we certainly expected the U.S. enterprise spending on cloud IT outsourcing and business process outsourcing to grow through 2020, the business realities of COVID-19 have catalyzed greater and faster growth than anyone could have foreseen. Prior to COVID-19, most enterprise investment by the U.S. firms were built around digital business transformation. Since COVID-19 struck in earnest, most firms’ primary cloud investments have been in baseline infrastructure (Infrastructure-as-a-service or IaaS) and related security services. This helped to lay a foundation for expanded future digital transformation. However, it has also forced most enterprises to invest heavily in cloud, much sooner than had been planned. In many cases, this involves spending on different services with different providers. We expect the overall cloud spending to continue, but for most firms the path forward will change based on their unexpected investment emphasis.
AWS and Microsoft Azure continue with the highest spending growth among the U.S.-based enterprise clients. Google, IBM and others are also growing substantially. AWS holds the highest overall market share across all aspects of enterprise IT, while Azure’s growth is primarily based on modernization and migration of Microsoft Office environments.
The increasingly de facto multi-cloud reality for most large U.S. enterprises may soon become an omni-cloud necessity that alters the role and value of cloud services providers, especially managed services providers (MSPs). Portability of applications and data within and between clouds is rapidly becoming the standard strategic approach for more user firms. This suggests a strong and growing need for complex, managed services, especially those emphasizing and optimizing integration of multi-cloud interfaces, systems and data. The MSPs of the near future will look more like a traditional systems integrator (SI).
UNIQUE GEOGRAPHY TRENDS
GERMANY:Privacy is an important aspect for clients in Germany. The General Data Protection Regulation (GDPR) increases the data privacy rules, and the invalid EU-U.S. Privacy Shield makes the cooperation with the U.S. providers difficult. So many clients in Germany prefer cloud-/AWS-providers based in Germany or the EU.
The COVID-19 crisis promotes work from home; this transformation often must be executed as early as possible. As a result, companies adopt cloud solutions, which make such transformations easier. Many of these solutions are based on AWS platforms; therefore,
AWS solutions are becoming increasingly important.
ISG Provider Lens™ Global Summary Report | December 2020
Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director, principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.
Jan Erik Aase, EditorDirector, Principal Analyst and Global Head – ISG Provider Lens/ISG Research
Authors and Editors
Srinivasan is a senior analyst at ISG and is responsible for supporting and co-authoring Provider Lens™ studies on AWS Ecosystem and Insurance BPO Industry. His area of expertise lies in the space of engineering services and digital transformation. Srinivasan has over 6 years of experience in the technology research industry and in his prior role, he carried out research delivery for both primary and secondary research capabilities. Srinivasan is responsible for developing content from an enterprise perspective and author the global summary report. Along with this, he supports the lead analysts in the research process and writes articles about recent market trends in the industry.
Srinivasan PN, AuthorSenior Analyst
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special-izes in digital transformation services, including automation, cloud and data analytics; sourcing adviso-ry; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.