7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08 http://slidepdf.com/reader/full/awareness-training-on-iso-9001-14001-18001-qhse-management-system-first-part 1/38 Introduction to Quality – ISO 9001:2000, Occupational Health & Safety – ISO 18001:2007 and n!iron"ental – ISO 1#001:200# $ana%e"ent Syte"' (eleaed )y: *orporate Quality – +unne)o India (eleae ate: -u%ut 11, 2008
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Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
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7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
Introduction to Quality – ISO 9001:2000,Occupational Health & Safety – ISO 18001:2007and n!iron"ental – ISO 1#001:200#$ana%e"ent Syte"'(eleaed )y: *orporate Quality – +unne)o India
(eleae ate: -u%ut 11, 2008
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
focuses the requirements for 6uality "ana%e"ent yte", is now firmly established
as the globally implemented standard for proiding assurance about the ability to satisfy
quality requirements and to enhance customer satisfaction in supplier!customerrelationships
ISO 1#001:200# Standard
focuses the requirements for en!iron"ental "ana%e"ent yte", confirms itsglobal releance for organi"ations wishing to operate in an enironmentally sustainablemanner#
ISO 18001:2007 Standard
focuses the requirements for occupational health and afety "ana%e"ent yte",confirms its global releance for organi"ations wishing to operate in an health and safetysustainable manner#
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
$hould understand current and future customer needs# %eeting &ustomer 'equirement# $trie to e(ceed customer e(pectation# 'esearching and understanding customer needs and e(pectation# &ommunicate customer need throughout customer )rgani"ation %easure &ustomer $atisfaction and action $ystematic %anagement customer relationships# *alance approach between customer and other parties
5eaderhip :
+stablish unity of purpose and direction &reate enironment which people fully inoled in
achieing organi"ation actiity &onsidering needs of all interested partiescustomer,
owner, people, supplier , society-
$etting challenging goal and targets +stablishing trust and eliminating fear .roiding people with required resources# /o act with responsibility and accountability
Quality $ana%e"ent rinciple
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
ully inolement enables their abilities to be used for the
organi"ation benefit# .eople understand the importance of their contribution role in
organi"ation .eople accepting ownership and responsibility to sole problems .eople ealuating their performance against own personnel
goals obecties# .eople openly discussing problems and issues
roce -pproach
desired result is achieed more efficiently when resources andactiities are manage as process#
sing structured methods to define actiities +stablish clear responsibility and accountability or managing 6ey actiities
nalysis and measurement of capability of 6ey actiities 7dentifying the interfaces of 6ey actiities ocusing on the factors resources, methods, material- +aluating ris6s, consequences and impacts actiities of all parties
customer, supplier, other parties-
Quality $ana%e"ent rinciple
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
7dentifying, understanding and managing a system of interrelatedprocesses for gien obecties to improe the organi"ationseffectieness
$tructuring a system to achiee the organi"ation obectie nderstand the interdependencies among the processes $tructured approach that harmoni"e and integrate process .roide a better understanding of the roles and responsibility nderstanding organi"ational capabilities and establish resource constraints
prior to action
/argeting defining how specific actiities should operate &ontinual improing the system through %easurement +aluation
*ontinual I"pro!e"ent
$hould be permanent obectie of the organi"ation +mploying a consistent organi"ation wide approach to continual improement .roiding people with training %a6ing continual improement of product, processes, system +stablish goals to guide and measure to trac6, 'ecogni"ing and ac6nowledge improement
Quality $ana%e"ent rinciple
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
+ffectie Decision are based on the analysis of data and information
+nsuring that data and information are sufficient accurate reliable %a6ing data accessible to those who need it nalysis of data %a6ing decision and ta6ing action based on factual analysis
balanced with e(perience
$utual .eneficial Supplier (elationhip
n organi"ation and its suppliers are independent and a mutually
beneficial relationship# +nhances the ability of both to create alue +stablishing relationship that balance short term gains and long
term consideration
.ooling of e(pertise and resources with 6ey parties 7dentifying and selecting 6ey suppliers &reating clear and open communications
Quality $ana%e"ent rinciple
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
'esource= +nergy utili"ation and its efficiency, forcing full consideration ofalternatie energy sources# %inimi"ation of waste and result and cost of disposal#
*uto"er (e6uire"ent &ustomers increasing preference for use of suppliers and sub!contractors who
can demonstrate that they are good enironmental citi"ens# /he safest optionfor the customer is to use suppliers and sub!contractors who can demonstratetheir positie enironmental performance#
>o customer would want to ris6 a tarnished reputation or non!compliance tolegislation- from the poor enironmental performance of their suppliers andsub!contractors#
*orporate I"a%e +nironmental attitude can dramatically improe the image of the corporation
fostering better relations with the company?s sta6e holders#
5e%ilation /he scope and seerity of enironmental legislation is eer increasing#
management system that ensures recognition of the requirements andcompliance with them will ensure that fines are aoided and staff are notimprisoned in addition to aoidance of the publicity that ineitably follows anenironmental prosecution#
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
In!et"ent /he inestors are increasingly moing to green portfolio?s, and it is
interesting that the financial performance of these portfolio?s has beengood in comparison to more traditional inestment#
Inurance 7nsurance companies are fully aware of the ris6 to their policies from poor
enironmental performance of the insured# &ompanies with a sound and
effectie enironmental management system are able to demonstrate thatthey pose less ris6 to the insurance company and creates a negotiatingtool for lower premiums#
$ar/etin% Opportunitie ll companies see6ing growth obiously want their product and serices
attractie to a widest possible mar6et# .oor enironmental performance will encourage many potential customers
to decide not to buy from the company, good enironmental performancewill ensure continuation of the widest possible mar6et#
.enefit of $S I"ple"entation ?ISO1#001:200#@
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
n!iron"ent – Surroundin% in 3hich an or%aniation operate, includin% air,3ater, land, natural reource, flora, fauna, hu"an and their interrelation'
n!iron"ental -pect ; le"ent of an or%aniation acti!itie=product=er!ice that interact 3ith en!iron"ent'
n!iron"ental I"pact – -ny chan%e to the en!iron"ent , 3hetherad!ere=)eneficial=3holly=partially reultin% fro" a or%aniationen!iron"ental apect'
n!iron"ental $ana%e"ent Syte" – art of an or%aniation "ana%e"entyte" ued to de!elop and i"ple"ent it en!iron"ental policy and "ana%e iten!iron"ental apect'
n!iron"ental olicy – ro!ide a fra"e3or/ for action and for the ettin% ofn!iron"ental o)Aecti!e and n!iron"ental tar%et'
re!ention of ollution ; Ce of procee, practice, techni6ue, "aterial,product, er!ice pr ener%y to a!oid, reduce, control the creation, e"iion ordichar%e of any type of pollutant or 3ate in order to reduce ad!eren!iron"ental i"pact'
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08
Occupational Health and Safety ; *ondition and factor that affect, or couldaffect, the health and afety of e"ployee or other te"porary 3or/er, !iitoror any other peron in 3or/place'
Occupational Health and Safety $ana%e"ent Syte" – art of an or%aniation"ana%e"ent yte" ued to de!elop and i"ple"ent it OH & S olicy and"ana%e it OH & S (i/'
Haard – Source, Situation or -ct 3ith a potential for ar" in ter" of hu"aninAury or ill health or a co")ination of thee'
Ill Health – Identifia)le, -d!ere hyical or "ental condition ariin% fro" and="ade 3ore )y a 3or/ acti!ity and or 3or/ related ituation'
Incident ; : It i e!ent 3here no inAury,ill health or fatality occur "ay alo )ereferred to a a near;"i, near;hit, cloe call or dan%erouoccurence'e"er%ency ituation i particular type of incident'
7/23/2019 Awareness Training on ISO 9001 14001 18001- QHSE Management System First Part 11 08 08