Awareness Presentation

7/18/2019 Awareness Presentation

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11/39/39

MHMS - 4MHMS - 4Human Factors

Minimum Health Management

Standards

#4 - Human Factors

Engineering in NewProjects



22/39/39


Outline• Minimum Health

Management Standards

(MHMS)

• ntroduction to HumanFactors Engineering (HFE)

• !h" HFE $ene%ts• &e%nition o' Standard

• chieement *riteria

• +ools +echni,ues• *ometences .e,uired

• re "ou comliant/

•!hat "ou need to do



33/39/39


MHMS

• Seen Minimum Health Management Standards

(MHMS) hae 0een deeloed to set down theminimum re,uirements 'or the management o'health and Human Factors Engineering in comanieswhere Shell has oerational control

• roed 0" the 1rou HSE disers Panel and HSE*ouncil

• &iscussed and agreed with the E2ecutie*ommittees o' the major $usinesses

• *M& has endorsed and issued them in 3ul" 556• Shell $usinesses are e2ected to imlement them

'ull" 0" the end of 2003

• Progress will 0e monitored ia the HSE nnual 7etter

• MHMS will 0e audited



44/39/39


MHMS

• Formalise e2isting guidance - nothing reall" new

• Set down the minimum re,uirements 'or themanagement o' Health in comanies where Shellhas oerational control

• *omliance with national statutor" re,uirements is

mandator" 'or all asects o' health management8• *urrentl" acceted scienti%c 9nowledge should 0e

alied in interreting MHMSs

• 1uidance documents listed in the attachment

roide adice on good ractice8 !here a guidancedocument is re'erred to seci%call": then it 'orms aart o' that standard8 ;ther documents roidemore general guidance on good ractice which: in

some cases (such as those u0lished 0" the ;1P):ma 0e more s eci%c to certain 1rou $usinesses8



55/39/39


MHMS

+here are seen MHMS

68 Health .is9 ssessment

8 Monitoring o' Health Per'ormance and ncident

.eorting and nestigation

<8 mact ssessment

48 Human Factors Engineering in New Projects

=8 Product Stewardshi

>8 Fitness to !or9

?8 7ocal Health Facilities and Medical Emergenc"

.esonse

Focus



66/39/39MHMS - 4MHMS - 4Human Factors

Human Factors Engineering

Human Factors Engineering (HFE) is amultidiscilinar" %eld that considersthe integrated 9nowledge o' human

caa0ilities: limitations and needs inthe interaction 0etween humans:technolog" and the wor9ingenironment8

@ HFE Aellow 1uide 55


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Objectives of HFE

• +o increase sa'et": com'ort and er'ormance

within wor9ing enironment• +o reent human errorsBlimit the

conse,uences (relia0ilit")

• +o enhance roductiit" 0" otimisinghuman eCorts (eDcienc")

• +o imroe usa0ilit" o' a s"stem(roductiit")

• +o incororate user 9nowledge in the designo' the s"stemBroduct to satis'" the needs o'the oerating oulation (acceta0ilit":mar9eta0ilit")




Human MachineHuman Machine

InteractionInteraction




Individual Contraint(age: sie: training: s9ills: cometence)

Human

!i"la# Control

Senor# In$ormation

%&S'

In"ut(ut"ut

Machine

(r)aniational Structure jo0 design: communication:

tas9

*h#ical +nvironment(lighting: noise: thermal)

,e"one +ecution

Human Machine InteractionHuman Machine Interaction


http://slidepdf.com/reader/full/awareness-presentation 10/39 1.1./39/39 MHMS - 4MHMS - 4Human Factors

*onclusion re start-u sa'et" reiew H"con

(6GG)

t has to 0e concluded that during engineering

stage the oortunit" could hae 0een 'urthere2loited to otimise the design withoutincreasing *PEI in man" cases8 +his re'ersarticularl" to the %elds o' oera0ilit": accessi0ilit"and maintaina0ilit"8J

Why Practice HFE?

uine Cae



1111/39/39 MHMS - 4MHMS - 4Human Factors

7essons learned .A;N1 roject (6>)

$asic concet not an oerationall" 'riendl"

machineJ

&*S s"stem • &*S grahics were designed 0" main contractor with

minor inut o' ;erations at an earl" stage

• too much in'ormation on screens

• to go through = screens to get to an alarm• 'ar too comle2 which comlicates start u

• alarms oorl" seci%ed

• ris9 o' anel men loosing con%dence in s"stemK

Why Practice HFE?




• L >5 o' 0ottlenec9s identi%ed during & EModel reiew sessions are related to oor

;era0ilit" and Maintaina0ilit"• .edesign eCort %rst "ears a'ter start u o'ten

related to sole oerational and maintenancemis%ts as a result o' insuDcient inut during

*oncetual design

Project management issues

Why Practice HFE? !ot just in

O"erations




*onclusions o' !orld *lassO Projects stud"

0h#0h# *ractice*ractice H+H+




7iterature &eeloment HSE imroements

in hardware designJ

Future

Num0ero' accidentsBincidents

+echnical measureswere dominant

Process sa'et" measureswere dominant

Human 'actors inter'acemeasures will 0ecome

dominant

Past Present

0h#0h# *ractice*ractice H+H+




• No 0alanced inut o' Process criteria ersus ;erations

(;s8) and Maintenance (M) criteria during concetualdesign

• 7imited inut in concetual design o' 'uture ;s8BM8 tas9s

• nsuDcient ineCectie inut o' wor9 oorJ e2erience

• nsuDcient 9nowledge o' E* re8 ;PS re,uirements

• HM seci%cations are insuDcient Q no ris9 drienO• 7ac9 o' change mgt8O aroach in critical : i8e new designs

ncrease o' roject li'e c"cle costs

Su0 otimal design o' oerational maintenance ta

#raditional $esign Process




$ene%t areas Rsa0ilit" HF Engineering

;era0ilit"

Maintenance

.elia0ilit"

Sa'et"

Health

Enironment

7egislation

7a0our turnoer

.elation to sta9eholders

PersonnelSociet"

1oernment

Shareholders

*lients

uanti'" andBor ran9

%enefits of HFE

EDcienc"




Economic 0ene%ts $ased on historical data (reiewsBauditsBP. reorts) and client

'eed0ac9 reorts

• .eduction *PEI 58= - =

• .eduction engineering hrs8 6 - 65 • .eduction re wor9T 6 - =

less rewor9: less late changes

• .eduction roject duration time u to 45

U

•reduced aroal c"cles

• .eduction ;s8BMaintenance +*o; < - > er "ear

* 40 % reduction only achieved once in a non-complex 2 story office building project * 40 % reduction only achieved once in a non-complex 2 story office building project

%enefits of HFE




Factors driing reeat isits to we0 sites ( rea

Source: Forrester research 1999

?= High ,ualit" content66 Ease of use

=G &own load seed=4 Fre,uentl" u dated64 *ouons and incenties6< Faourite 0rands

6 *utting edge technologies66 Purchasing caa0ilities65 *ustomised content65 *hat and 0ulletin 0oards

> ;ther

&ationale for HFE in I#

Environment




!oneconomical benefits

• mroement HSEBwor9ing conditions (H)• mroement commitment end users (H)• mroement o' client 0u" inJ (H)• mroement 'unctional designQ (H)

• ersus gold lated design• mroement cometence o' roject team (VH) re8 ;erational and maintenance re,uirements• mroement communication ;wner B Project

team EP* contractor (H)

() imact ran9ing on issue 'rom client 'eed0ac9T 7ow (7):Medium (M):High (H):Ver" High (VH)

%enefits of HFE



2.2./39/39 MHMS - 4MHMS - 4Human Factors

*ritical Success Factors

• wareness o' cost 0ene%ts • *PEI reduction +*o; commitment

• Management commitment front end loading• Earl" aaila0ilit" o' oerational hilosoh"

• aila0ilit" o' resources• Front end user articiation 'or realisation o' roductcommitment

• *ometence roject articiants

• ntegration in Project s"stem (;wner

E*K)

• Multi-discilinar" dilemma handling

• cature wor9 oorO 9nowledge ia FEEEM W anal"sis

rocess

%enefits of HFE




• .eduction in Modi%cation *osts

• .eduction in +raining costs and eCorts• mroed cceta0ilit"O o' the S"stem• mroed screen la"out: reada0ilit" andusa0ilit"• &ecreased in'ormation retrieal time• .E&R*+;N MS ;PE.+;N: MS .E&N1• .educed reliance on suort o' Hel &es9O andother colleagues• ECectie use o' + resources

• mroed wor9ing eDcienc" X reduction inwor9ing stress• mroed motiation• wareness o' 0ene%ts o' Rser-*entred &esign

%enefits of HFE




• t is a0out 45-655 times more e2ensie to %2 ro0lems inthe maintenance hase o' a rogramme than in the designhase ($oehm: $8!8: 6G6 So'tware engineering economicsNew 3erse": Prentice Hall nc8)

• S"stems designed with usa0ilit" engineering haet"icall" reduced the time needed 'or training around = (7andauer 6=)• Rsa0ilit" engineering has demonstrated reductions in theroduct deeloment c"cle 0" oer <<-=5 ($osert 66)

•Eight" ercent o' so'tware li'e c"cle costs occur a'ter theroduct is released: in the maintenance haseQ o' that wor9G5 is due to unmet or unseen user re,uirementsQ onl"5 o' this is due to 0ugs or relia0ilit" ro0lems ( Yarat: *86<: Rsa0ilit" engineering in dollars and cents: EEE

So'tware)

%enefits of 'sability

Engineering




• round >< o' *+ rojects e2ceed their cost estimates(7aderer:878: 6: Nine management guidelines 'or 0etter cost

estimating)

+he to 'our reasons areT• 're,uent re,uests 'or changes 'rom users• oerloo9ed tas9s• userOs lac9 o' understanding o' their ownre,uirements

• insuDcient user-anal"st communication andunderstanding

• user centred design methodolog" will increaseroductiit" 0"= and increase ,ualit" 0" <5 : incl8 user satis'action

0" 45

%enefits of 'sability

Engineering




$efinition of Standard

‘Human factors engineering principles are tobe considered and applied during the earlydesign stage of new facilities proects wheredesign can ha!e a critical impact on

e"uipment usability and user safety or health#$




(chievement )riteria

68 ll new 'acilities rojects are screened 'or

minimum human 'actors engineeringre,uirements as de%ned in the HFE A18

8 !here the screening indicates that HFEinut is necessar": the location or 0usiness

alies the correct rocesses: tools andcometencies at the correct stages o' theroject as de%ned in the HFE A18

<8 +he recommendations hae 0eendiscussed with management and actionarties and target dates agreed8

# t & d hi# t & d hi




#arget &eadershi"#arget &eadershi"

• Project teams

@ Project Managers

@ Process (and other &isciline)Engineers

@ ;erationsBMaintenance

• HSE ro'essionals

• + &esigners

• .etail Station &esigners




Process and #ools

• ntroduction o' < &ecision Ma9ing +ools@ HFE Focusing +ool

@ !or9 S"stems nal"sis +ool

@ nestment 3usti%cation +ool• Suorts Project +eams

@ Project Managers

@ ;erationsBMaintenance




*onsidersT

@ !or9 s"stems

@ Per'ormance Factors

@ Mode o' oerations

• NZNormalQEZEmergenc"

SZShutdownBStartu

HFE Wor* System (nalysis #ool

+o determineT

@ 7eel o' HFEinolement

@ $ased on rojectteam e2erience

@ HFE Standardsaaila0le

?




Wor* System (nalysis #ool

2

68 7ist the roject

wor9 s"stems

8 llocate anaroriate HFE

leel 'or each 0o2<8 &e%ne HFE scoe



3.3./39/39 MHMS - 4MHMS - 4Human Factors

Investment +ustification #ool

• +ool 'or roject managers• &ecision ma9ing suort tool on HFE

recommendations

• *onsiders economic and non economic(e8g8 HSE asects) 0ene%ts

• E2amle demonstrated on ne2t 'ew

slides




#he #ools

68 !or9 S"stems nal"sis

+ool- &e%ne HFE scoe 'or Project

- endi2 6 in the Aellow 1uide8 nestment 3usti%cation

+ool@ &ecision ma9ing tool 'or

Project Managers

@ endi2 in the Aellow

1uide

<8 HFE *ometence

Screening +ool- Ensures correcteole are on the jo0

)




)om"etences

HFEctiit"7eel

.e,uiredction

*ometence

.esonsi0le Part"

6 l"

secs8 standards

wareness Project

+eam

Secs8 standards

X reiew

!or9ingYnowledge

HFE FocalPoint

< HFEnal"sis

S9illedB

Master"

HFEPro'essional

) t F *




)om"etence Frame,or*

wareness (can discuss)• Familiar with HFE A1

@ Rnderstand HFE concets: rinciles:

language@ !here and how HFE A1 alies torojects

@ Ynow the HFE Process (hases and

timing)

@ Ynow how to use the HFE +ools

• E2erience in Projects

• *omliant with disciline

) t F *





!or9ing Ynowledge (can do)• *arr" out HFE .eiews

@ Ensure standards were roerl" alied

@ Ma9e recommendations 0ased on HFE

rinciles@ .ecognise where HFE can 0ene%t roject

@ Suort Project +eam 'rom HFE standoint

• ;R leel staC (t"icall" inoled in rojects)

• E2erienced in own engineering disciline





S9illed B Master" (can teach)

• *ometence HFE ro'essional@ *onsulted 0" ;R 'or all 7eel < actiities

@ Rse HFE !S +ool to initiate scoe discussions

•S"stematicall" catures userre,uirements

• &eliers HFE .ecommendations

• denti%es 'uture HFE scoe with resect to

organisational issues and other 0arriers tosuccess'ul HFE imlementation

P




Process

NewFacilities

Project/

!or9 S"stemsnal"sis

HFEScoe

HFE*ometence

('or

*ontractor)

HFE nal"sis and

.ecommendations

Rser *entred &esign




(re you )om"liant?

• .ead" to use Aellow 1uide• *hec9 "ou rocedures against section

<

• .eiew the chieement *riteria• !here do "ou stand/

Wh t d I d ?




What do I do?

' *omliant• Ensure that all

rojects areadhering to the

rocess and not justthe 0igO ones

• ssess current HFE

actiities: loo9 'orimroements

• 7oo9 'oroortunities to

imroe "our

' (% *omliant• +rain roject

ersonnel

• ncororate the +ools into rojectrocedure

• *onsult HFE

ro'essionals 'orsuort



3939/39/39 MHMS 4MHMS 4H F

-ood .uc* / / /

8 8 8 and donOt 'orget the HFE

Princiles when arta9ing inchallenging rojects

Awareness Presentation

Documents