Awareness Checklist: Reviewing the Quality of Awareness Support in Collaborative Applications Pedro Antunes, Claudio Sapateiro, José A. Pino, Valeria Herskovic and Sergio F. Ochoa Department of Informatics of the Faculty of Sciences, University of Lisbon Computer Science Department, Universidad de Chile
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Awareness Checklist: Reviewing the Quality of Awareness Support in Collaborative Applications
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Awareness Checklist: Reviewing the Quality of Awareness Support in
Collaborative Applications
Pedro Antunes, Claudio Sapateiro, José A. Pino, Valeria Herskovic and Sergio F. Ochoa
Department of Informatics of the Faculty of Sciences, University of LisbonComputer Science Department, Universidad de Chile
Contents
• Introduction
• Awareness Elements
• Awareness Checklist Proposal
• Case Study
• Conclusions
Awareness
• Distinctive feature of collaborative systems• How to assess awareness support?– Questionnaires, interviews, logging– Without user participation?
• Awareness checklist – Useful to system developers– Complement or substitute users’ evaluation
Related Work
Methodology
• Definition of – Awareness types– Design elements contributing to awareness– Correlations between design elements and awareness types with help from experts
• Construction of awareness checklist• Validation of checklist with case studies
Awareness Elements
Time x Place
• Same place, different place, any place
• Co-located, virtual co-located, remote places
• Drawbacks of technology-mediated communication
• Collaboration awareness: perception of temporal and spatial structures in group of peers
14 Externalization Individual cognition, distributed cognition, team cognition
Main relationshipsType of awareness Design categories
1 Time x place Accessibility, communication
2 Geographical space Spatiality
3 Physical space Mobility, physicality
4 Virtual space Navigation, virtuality
5 Social space Membership, attention
6 Workspace Task, interaction, interdependence
7 Situation Internalization, externalization
• Example:– Design element: Different place – Design category: Accesibility– Main relationship: Time x place– Also negatively influences workspace awareness
Correlation Matrix
Example of use: COIN
Awareness Checklist
+ implementation contributes to realize design element- implementation is detrimental to design requirement