AVIATION - GLOBALJET€¦ · keep improving by honing our skills every hour of every day. We can bring over 500 years of aviation expertise to your hangar with a single phone call.

GLOBAL J ETTaking AVIATION MAINTENANCE TRAINING to NEW HEIGHTS

Always the RIGHT CHOICE in Training for the Aviation Community

Experienced Instructors

AV I A T I O NT R A I N I N G

D e l i v e r i n g t h e v e r y B E S T

A V I A T I O N T R A I N I N G w h i l e

R A I S I N G I N D U S T R Y S T A N D A R D S

The most important aspect of our business is you, our customer. You are the keystone to your aviation

maintenance support structure. We consider GLOBALJET to be the solid foundation you need to anchor your maintenance program.

For over 26 years, we’ve made improving the performance and advancing the success of aviation technicians as our primary focus. We’ve accomplished this by offering high quality training products through innovation, affordability, and flexibility -with our customer satisfaction at the center of it all. With over 500 years of total aviation experience within our company, GLOBALJET has earned a strong reputation for excellence within the business aviation training industry. With new cutting edge technologies to help our people get the job done, we are 100% committed to deliver the best possible training to you, regardless of your location.

Recognizing the importance and built-in benefits of having a hands-on training experience with exceptionally capable instructors, we’ve built a unique solution unmatched in the field of aviation maintenance training.

As your aviation career and organizational needs evolve, look to GLOBALJET to keep pace with industry requirements for maintenance training and to deliver customized courses to meet individual objectives.

We are here to ensure your success.

Rich BeanPresident

JD McHenryChief Executive

Officier

A t G L O B A L J E T o u r k e y o b j e c t i v e i s t w o f o l d :

To provide customers with WORLD CLASS customer service, while maintaining the highest degree of quality, flexibility, value, and safety.

Sustaining a highly productive, nurturing workplace culture by recognizing each employee for their unique talents, credibility, achievements and contributions.

This philosophy motivates the entire team to reach our goal of Total Customer Satisfaction by rewarding the customer with a classroom experience unrivaled in the industry, as well as having an extremely capable staff operating with the highest degree of professionalism and performance, whose reward is continual growth, development, and individual respect from our management.

You simply cannot lose with this win-win arrangement.

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C U S T O M E R S E R V I C E

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From an organization that specializes in the transfer of skills, we

can confidently state that you are about to make significant gains in

productivity for your team.

Just like many other success stories from the natural world, we’re a product

of selective adaptation. Resilient, competitive, and extremely capable at what

we do: We’ve changed, grown, and evolved for nearly a quarter-century. We

keep improving by honing our skills every hour of every day.

We can bring over 500 years of aviation expertise to your hangar with

a single phone call. Where else can you find on-location training with the

range and depth of GLOBALJET?

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Since our beginnings more than 26 years ago, it’s been part of our mission to bring the

classroom to the student. While the others sought to build elaborate learning centers and their own fixed bases of operation, GLOBALJET took an alternate path, by allowing our customers to remain on-site and minimize any disruptions to their normal routines. We’ll send a single, well-experienced aviation instructor (completely knowledgeable on your aircraft–from tip to tail), to a convenient location of your choice to help sustain high customer productivity levels. The approach also allows us to customize the classroom content specific to the technician’s fleet, interests, or to solve their most pressing problems as part of the learning experience.

This is an unbeatable combination when it comes to a choice of training locations: It’s the epitome of an applied training approach, and our solution as the best way to serve our customers.

T O T A L S O L U T I O N

Y o u d e s e r v e t h e v e r y

B E S TA n d w e

A G R E E T O T A L S O L U T I O N

The entire staff at GLOBALJET–from the most

elite instructors, to our highly experienced

developers–are each passionate about their work. Our

commitment to providing a superior product and a

memorable classroom experience is based on our desire

to ensure each and every customer’s expectations are

met to their fullest extent. Customer satisfaction is our

top priority. Another top goal is pushing our limits of

innovation, creativity, and resourcefulness. Powered

by this dynamic pair of objectives, GLOBALJET

continues to raise the benchmark of excellence in the

field of on-location training for aviation technicians

and support staff. Our student classroom evaluations

and other testimonial correspondence remind us

just how influential our customer opinions can be in

guiding our business decisions. Your voice carries

great weight in how we run our entire organization,

going back to our beginnings in 1992.

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OUR SOLUTION sets us APART

T h e G L O B A L J E TD I F F E R E N C E

It’s not easy to put our finger on what sets GLOBALJET apart from other maintenance training providers –there’s just so much we have to offer. It’s a total package that you get when using

GLOBALJET:

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• Our instructor capability: Total f lexibility to mold the classroom content to fit customer needs (nothing is canned, rigged, or fixed) • The results and classroom experience received by the customer • The level of customer service and desire for satisfaction across all facets of the customer’s organization (ex: technicians, training coordinator, invoicing/payables, hospitality contacts, etc.) • Our value per dollar as a highly cost-effective solution • The professionalism and quality of your courseware materials

With all these advantages and customer benefits, it’s no surprise we’ve been continually growing for the past two decades. We continue to add more instructors and increase our sales staff and training development team. This is part of how we reward our customer loyalty: adding expertise to ensure a superior total customer

experience with GLOBALJET.

That’s all part of our TOTAL TRAINING SOLUTION.

Yo u r P E O P L E , Yo u r P L A N E S , Yo u r P L A C E , O u r E X P E R T I S E

Q u a l i t y I N S T R U C T O R S

S e n d i n g

T r a i n i n gA N D y o u r I N S T R U C T O R

t o y o u r D O O R

Q u a l i t y I N S T R U C T O R S

We’ll match your particular training needs

with an aviation master who is unmatched

in the field of hands-on learning. Any instructor

from GLOBALJET is the perfect candidate to better

position your organization against today’s challenges

and to improve the individual success of your technical

staff.

Every instructor from GLOBALJET takes their

passion for aviation into the classroom and shares

this enthusiasm with the technician. Our entire staff

of aviation troubleshooting and repair experts have a

genuine interest in seeing their students individually

master the course material and concepts.

With this type of dedication and desire to connect

with the aviation technician on a professional level,

we’ve developed quite a reputation in the arena of

maintenance training. Our classroom feedback and

evaluations have stated numerous times how much

more GLOBALJET was able to exceed customer

expectations.

Because our instructor will travel to the site of

your choosing, the training logistics have already

been drastically simplified. The distractions and

lost time with building your itinerary have been

eliminated when GLOBALJET brings the education

and expertise to the customer. Take advantage of

this fantastic opportunity and preferred choice for

boosting your technical productivity and efficiency.6

INSTRUCTOR SPECIALTY EXPERIENCE (YEARS)Jake Harvey Gulfstream/Challenger/Global Express 45Paul Sneden King Air/FAR/Wiring 45James Saia Beechjet/Nextant/King Air/Embraer 45Jim Sparks Falcon Jet/Gulfstream/King Air 42JD McHenry Professional Development 42Randy Jakoubek Hawker/Beechjet/Premier/Embraer 40Randy Littlejohn Citation/Avionics/Learjet/Wiring 38

Y o u r T e a m o f A V I A T I O N E X P E R T S

We’ve assembled the perfect group of experts in aviation maintenance training. With an average of over 30 years of aviation experience, every GLOBALJET instructor is intensely passionate about sharing their

knowledge with the technician. Our instructors are much more than educators: They are former field service

INSTRUCTOR SPECIALTY EXPERIENCE (YEARS)Chuck Siehr Professional Development 36Jim Mayou Beechcraft/Nextant/Embraer/Avionics 30Rich Bean Professional Development 30Joe Meyers Challenger/Global Express 29Dan Schwartz Gulfstream/Avionics 29Gabe Valeich Hawker/Citation/Gulfstream 22Gary Winkle Avionics/Gulfstream 22

engineers, shop-leaders, directors of maintenance, Level 7 supervisors, and trusted experts in their fields. These immensely talented professionals are ready to take you through your entire aircraft–from tip to tail–to ensure you are comfortable and competent with whatever challenges you may face.

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F R O M C O N C E P T t o y o u r C L A S S R O O M

t h e B e n c h m a r k o f E X C E L L E N C E

E X P E R TA V I A T I O N

G U I D A N C E

In the pursuit of providing superior course materials and

maximizing learning retention rates, GLOBALJET

has developed a winning formula for success (both yours

and ours). Training materials used in your class are

the product of careful planning, expert guidance, and a

shared vision from multiple disciplines. Our exceptional

aviation subject matter experts (SME) work closely with

a multi-talented production staff of individual project

leaders. With complementary skillsets and blended,

unique perspectives, we factor in valuable principles from

ISD (instructional system design), design for manufacture

and assembly (DFMA) techniques, and contemporary

desktop publishing (DTP) packages to deliver a learning

experience unmatched for results and for customer value.

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C O U R S E W A R E D E S I G N

T r u e M A S T E R S a t t h e i r C R A F T

T r u e M A S T E R S a t t h e i r C R A F T

GLOBALJET is very selective in the talent it hires. Just as an amazing meal is made from

only the best of ingredients, GLOBALJET Services attracts world-class professionals–

each performing at the top of their game. We do this to ensure customer expectations are

always met and on multiple levels. This unique blend of high achievement goes into every

class, from concept to classroom, for every customer.

GLOBALJET has taken control of quality-oriented operations, such as high-volume

digital color printing, custom binding, and wide-format poster printing and laminating–

and performs all these operations in-house. The difference is found on any given page or

presentation enjoyed by the student during their course with our exceptional instructors.

T r a n s f e r r i n g o f

T h e o r e t i c a l k n o w l e d g e

a n d P R A C T I C A L e x p e r t i s e

T h e C L A S S R O O M E X P E R I E N C E

T h e C L A S S R O O M E X P E R I E N C E

A significant element of our business model is offering applied (hands-on) training

within a given aircraft or avionics course. To supplement this directive, we’ll use your own,

resident aircraft for practical applications as reinforcement to the learning experience.

This way, we transform the unfamiliar into a comfortable subject with superior retention

rates.

The majority of our instructors are proud veterans of various branches of

the US armed services or are licensed pilots, and all are experienced with other

aircraft types outside the familiar set of program models they are assigned

to manage. This brings valuable, multiple perspectives into the teaching

environment. Our ability to transpose and relate specific, detailed

training points across a broad range of customer backgrounds and

interests compounds the value of the classroom experience.

We’ve been improving and perfecting this technique

for nearly three decades now, with over a dozen talented

instructors and more than 50 aircraft type-based technical

courses. It’s an unbeatable offer.9

P R O F E S S I O N A L D E V E L O P M E N T

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Y o u r L I F E C h a n g i n g

M A N A G E M E N T a n d

c a r e e r S K I L L S w i l lo p e n N E W D o o r s

P R O F E S S I O N A L D E V E L O P M E N TIf you’ve ever thought you’re stagnating in your career, you’re not alone. But

why limit yourself to dreaming or hoping to get noticed to move up the

ladder within your organization? Novice directors of maintenance (DOMs)

are seldom taught the techniques needed to succeed in team-building, effective

resource utilization, conflict resolution, and other “soft skills” necessary for

securing your management career path.

We’ve recognized this void that exists in the hangar. GLOBALJET teaches

key professional development skills that can make advancement within your

grasp. Among our transformative courses for aviation professionals is our

Aviation Interpersonal Management (AIM) 5-day class, the acknowledged

industry standard for building leaders in your field. Our numerous graduates

are quick to put into place the techniques they’ve learned from this intensive

course on management preparation. A compliment to our reputation, and as

evidence of its success, we often see co-workers asking to enroll not long

after they witness the positive effects AIM has on workplace effectiveness,

improvement in communication channels, and job satisfaction rates.

The professional development curriculum from GLOBALJET will turn

competent technicians into outstanding, capable leaders. A fundamental

point of our mission statement is to raise industry standards and professional

respect for the aviation technician across the industry. With courses like

AIM, Project Management, Aviation Finance, and more, we’re quite prepared

to assist with your advancement goals in aviation and beyond.

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BOMBARDIER EMBRAER Citation 560 SeriesChallenger 300/350 Phenom 300 Citation 560XLS/XLChallenger 600 Legacy 600 Citation 650 SeriesChallenger 601 GULFSTREAM Citation 680 (Sovereign)Challenger 604/605/650 G450 Citation 750 (X)Global 6000/5000 GVFD G550 Hawker 4000Global Express/XRS/5000 G650 Hawker 700Learjet 31 GII/III Hawker 750Learjet 35/36 GIV Hawker 800 SeriesLearjet 40/45 GV Hawker 900XPLearjet 60 NEXTANT Hawker 400XPLearjet 70/75 400XT Hawker 800 SeriesDASSAULT 400XTi Hawker 900XPFalcon 10/100 TEXTRON Hawker 400XPFalcon 20/200 Beechjet 400/400A King Air C90Falcon 50/50EX Citation 500 Series King Air 200 SeriesFalcon 900/900EX Citation 525/525A King Air 300/350Falcon 2000 Citation 525B Premier 1/1A

LEONARDOAW139

M A N U F A C T U R E R S

We generally offer at least five separate course categories for each manufacturer or aircraft type. If you desire a customized course to meet your needs, consult with our sales staff or visit our website for

our current range of possibilities. GLOBALJET provides a total solution that delivers on all expectations: unmatched in value, quality and flexibility in the aviation maintenance training industry.

I n t e r n a t i o n a l

C E R T I F I C A T I O N S

Australian Civil Aviation Safety Authority

C A S A

European Aviation Safety Agency

E A S ATransport Canada Civil Aviation

T C C A

United Arab Emirates General Civil Aviation Authority

U A E G C A A

Federal Aviation Administration

FAA

Premier government aviation safety agencies around the world recognize and approve GLOBALJET courses as compliant for

aviation maintenance and professional development training. GLOBALJET uses governmental and industry standards as a benchmark and strives to not only meet but to exceed those standards. Currently, with hundreds of worldwide government agency-approved training courses available, we continue to enhance our strong commitment to serving the global business aviation maintenance community.

A v i a t i o n

C O M M U N I T Y S U P P O R T

C A S T I N G S E E D S O N T H E M O S T F E R T I L E

G R O U N D

A v i a t i o n

C O M M U N I T Y S U P P O R T

A core, fundamental goal for GLOBALJET is to improve the level

of respect and positive recognition for all aviation professionals in

the business aviation global network. We are actively involved with major

efforts initiated by the business aviation community to recruit and train

the next generation of technicians. Our efforts include offering scholarship

awards for free training courses to deserving and promising talent in the

field, along with multiple inspirational speaking engagements held at key

locations and regional aviation convention gatherings.

Giving back to the aviation community is essential to sustaining the

flow and quality of talent required to service the aircraft designs of today

and for those planned for the years ahead. Without fresh, capable talent

to provide the needed support and repair services demanded by business

aviation, we all would face a path of uncertainty for tomorrow.

&F u t u r e D I R E C T I O N G R O W T H

O p p o r t u n i t i e s

U n l i m i t e d C R E A T I V I T Y

F i n d sA m a z i n gC A P A B I L I T Y

GLOBALJET is really hitting a stride that is the envy of the industry. We’ve positioned ourselves to leverage solid, proven technology and put it in the hands of experienced, talented staff to raise the bar for the others to meet. Our business model includes bringing in capabilities from outside aviation, so as to get fresh perspectives and innovative applications of standardized, accepted programs which can turn heads when put in the hands of a proper support and development team.

Our assembly of in-house talent is a textbook example of how to build a blended set of best practices from respected leaders in their fields. When this choice assortment of individuals openly share thoughts and test the limits of creativity within an ISD environment, almost anything can happen–and often with an impressive outcome.

As we continue to grow along with our customer base, even more highly imaginative resources will come on board to stay

ahead of even the most demanding aviation training classroom expectations. For those of you

desiring to take a class at our facility, we invite you to tour the

grounds and see what’s on the drawing boards for classes yet to happen. You’ll be impressed with what you’ll learn, because that is an area where we really excel: teaching.

30 Tower Lane, Suite 200Avon, CT 06001

globaljetservices.com(860) 651-6090