Avhan Technologies · 2018. 6. 14. · Customer Interaction Management (CIM) and Customer Experience (CX) management • Avhan products and platforms follow open standards for development

Avhan TechnologiesCommunication Technologies for Digital Business

GLOBAL | UNIFIED | REAL TIME |

WHAT WE ARE?

• An Indian software product company with niche domain knowledge and extensive experience with

telecoms, Cloud-Based Unified Communications, CTI, CX, Contact Centre technologies and catering

to Enterprise, BPO and Mobile VAS segments for over 17 years

• Providing Cloud-based Unified Communications Solutions including Contact Center technology for

Customer Interaction Management (CIM) and Customer Experience (CX) management

• Avhan products and platforms follow open standards for development and deliver one of the

lowest TCO and highest flexibility for business operations and integration with other business and

Communication infrastructure and applications

WHAT WE DO?

• Providing cloud-based unified contact center technology for Customer Interaction Management (CIM)

and Customer Experience (CX) management

• Operating automated inbound and outbound customer interaction services direct to many customers as

an outsourced technology management partner

• Providing hosted and managed services in OPEX model (PaaS) for strategic customers such as AXA Group,

supporting their multiple companies and subsidiaries across India

OUR ACHIEVEMENTS

15,000+

Agent licenses

40,000+

Self service application ports

300+

Clients across the globe

8000+

Active Call recording ports

OUR ACHIEVEMENTS

Automated VoiceChannels Delivered

SIP Calls handleddaily

Automated Speech Recognition (ASR) deployment for multiple Indian languages

SIP-based contact centre designer from Asia

10,00025m+ 1st

1st

GLOBAL PRESENCE

Providing hosted and managed services in OPEX model (PaaS) for strategic customers such as AXA Group

India

Deployed Inbound Solution for Prime Health Care

Middle East

Deployed an outbound solution for SKY(TV) in Cardiff, UK

UK

Deployed an outbound solution for MTN (Telco)

in Nigeria, Africa. Solution integrated with SIEBEL

Africa

SOME OF OUR KEY CLIENTS

Jodo World is a Global Communication Framework for Next Generation Digital Communication

Unified Communications

Multilingual System

Complete device interoperability

Legacy systemIntegration

Customer Experience Management

Resource Management

Mobility Solutions

Power packedAPI’s

Social MediaManagement

Website & CRMIntegration

JODO WORLD

• DEFINED IVR, VOICE MAIL, ACD, DIALER,

RECORDER,

• DEFINED WORKFLOWS

• DEFINED INTEGRATIONS

• DEFINED REPORTING AND DASHBOARDS

• UNIFIED TOOLBAR

• MOBILE APPLICATIONS

• API

• MULTI LOCATION MANAGEMENT

• MULTI PROCESS MANAGEMENT

• FLEXIBLE INTEGRATIONS

• MULTIPLE WORKFLOWS

• MANAGE MULTIPLE OUTSOURCE

AGENCIES

• HOME AGENTS

• HIGH DEGREE OF ANALYTICS

• + ALL JODO BIZ FEATURES

FOR

SMB/

MSME

PUBLIC

CLOUD

OFFERING

FOR

ENTERPRISE

&

BPO

PRIVATE

CLOUD OR

HYBRID

CLOUD

JODO FRAMEWORK

JODO HIGHLIGHTS

The new ‘phone” in the Internet Changing websites, social media

New Messenger - connect employee, customers & more

Redefining Business Processes,Sharing media and documents

Connecting dealers, stores, employees, customers ‘on the go’

Video is the new dimension in communications

Connect your CRM,ERP &Other business applications

Redefining Business Processes,Sharing media and documents

JODO ECOSYSTEM

Ready Connectors For 3rd Party CRM– adoption in minutes All social media channels in ONE place

Thank You

www.avhan.com

[email protected]