Avaya PARTNER ® Advanced Communications System(ACS) Includes PARTNER ® Messaging R1.0, TransTalk ® 9040 Digital Wireless System Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services
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Avaya PARTNER Advanced Communications System(ACS) · Avaya PARTNER® Advanced Communications System(ACS) Includes PARTNER® Messaging R1.0, TransTalk® 9040 Digital Wireless System
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A v a y a PA R T N E R ® A d v a n c e d
C o m m u n i c a t i o n s S y s t e m ( A C S )
I n c l u d e s P A R T N E R ® M e s s a g i n g R 1 . 0 , T r a n s T a l k ® 9 0 4 0 D i g i t a l
W i r e l e s s S y s t e m
Converged Voice and Data NetworksCustomer RelationshipManagementUnified CommunicationSupported by:Avaya Labs and Services
CT h e N o . 1 s m a l l - b u s i n e s s c o m m u n i c a t i o n s
s y s t e m … r e a d y f o r d a t a , v o i c e a n d t h e I n t e r n e t .
C o m m u n i c a t i o n i s c r i t i c a l t o e v e r y g r o w i n g b u s i n e s s . F i n d i n g t h e r i g h t
s o l u t i o n t o y o u r d a t a , v o i c e a n d I n t e r n e t c o m m u n i c a t i o n s n e e d s i s a t o p
p r i o r i t y i n o r d e r t o s u c c e e d i n t o d a y ’s C u s t o m e r E c o n o m y.
S o i s s i m p l i c i t y . Yo u n e e d a s o l u t i o n t h a t w i l l h e l p y o u c o n t r o l c o s t s
a n d m a x i m i z e y o u r i n v e s t m e n t w i t h o u t i n c r e a s i n g o v e r h e a d o r d i v e r t i n g
s c a r c e r e s o u r c e s .
T h e P A R T N E R ® A d v a n c e d C o m m u n i c a t i o n s S y s t e m ( A C S ) m e e t s b o t h o f
t h o s e c h a l l e n g e s , c o m b i n i n g p o w e r a n d s i m p l i c i t y i n a n a f f o r d a b l e ,
e a s y - t o - u s e , a l l - i n - o n e c o m m u n i c a t i o n s s y s t e m f o r d a t a , v o i c e a n d
I n t e r n e t c o m m u n i c a t i o n s .
Communication without boundaries
3
B u s i n e s s - r e a d y D S L f o r
h i g h - s p e e d b r o a d b a n d a c c e s s
Of course, the communications needs of every growing
business are different. While sophisticated voice com-
munications is a must, “always on” high-speed access
to e-mail and the Internet is increasingly important.
And Voice-over-DSL (Digital Subscriber Line) offers an
ideal way to contain communication costs.
The optional PARTNER ACS 1600 DSL Module
supports Business-ready DSL via SDSL service.* What
does Business-ready DSL mean? It means that the DSL
service you will use with PARTNER ACS goes well
beyond the DSL service you might use at home to surf
the Web. With the 1600 DSL Module PARTNER ACS
delivers:
• High-speed uploads and downloads up to
2 Mbps — send and receive the large files your
business depends on.
• Toll-quality Voice-over-DSL for 16 simultaneous
calls — reduce your local calling costs.
• 10/100 baseT Ethernet LAN connectivity
(including its own router and firewall) to attach
the PARTNER ACS to both your local and wide
area networks and gain the benefits of
convergence.
• Flexibility to connect to a corporate data
network — providing an easy way to link branch
offices
• The ability to share DSL access in multi-tenant
environments
* NOTE: The SDSL service is not included with PARTNER ACS and must
be obtained separately from a service provider.
S i m p l y p o w e r f u l .
P o w e r f u l l y s i m p l e .
PARTNER ACS is the No. 1 choice for businesses
like yours. And now with PARTNER ACS R5,
Avaya gives small businesses even more options for
simplifying communications and saving money:
• High-speed Internet access via SDSL
• Voice-over-DSL—16 simultaneous calls
• Enhanced voice messaging
• Enhanced mobility options
• Caller name and number display
• A simple upgrade path to support growth
And much more …
A p o w e r f u l s o l u t i o n f o r m e e t i n g
b u s i n e s s c h a l l e n g e s
Communication today is about more than just the
exchange of information. In an eBusiness world, you
are competing not only with businesses your own size,
you’re competing with businesses of every size. You
need a communications solution to help people and
teams work better together, one that will lead to
increased productivity and faster sales cycles.
PARTNER® ACS is designed by Avaya Labs specifically
to deliver the productivity and collaboration features
small businesses need: incoming Caller ID, 5-party
conferencing (3 internal, 2 external with a PARTNER
telephone set and up to 3 party-conferencing with a
innovative capabilities to ensure you and your employees
are always reachable and accessible 24/7, whether they
are at their desk, on the shop floor or out of the office.
PARTNER ACS delivers big-business productivity
without the complexity, the big price tag — and
without the administrative and management
responsibilities.
And you are supported by Avaya and its pioneering
heritage of more than 130 years of innovation and
reliability in meeting the communications needs of
businesses around the world.
Communication without boundaries
11
C o s t C o n t r o l
• Allowed/disallowed lists (8 lists of 10 numbers each)
• Call restriction (outward/toll/none)
• Dial restriction override (via system password)
• Enhanced tip/ring capability
• Fax management
• In-range/out-of-building protectors
• Star code dial delay
• Station lock/unlock
• Toll restriction
Options:
• Single-line phones
• Specialty handsets (K-style)
C u s t o m e r S e r v i c e / A c c e s s i b i l i t y
• Call coverage
• Call forwarding/Call Follow Me
• Caller ID (Number and Name)1
• Caller ID Logging and Dialing1
• Calling Groups (up to 4)
• Direct Group calling
• Group call distribution
• Group call/pickup
• Hospitality package
• Hunt groups
• Music on Hold2
• Night service
• Outcalling (PARTNER Messaging R1 and PMVS)
• Record-a-Call (with PARTNER Messaging R1 or PMVS 4-port)
• Transfer return to programmable extension
• Voice mail support3:
—Programmable VMS Cover Ring Interval
—Automatic VMS coverage
—Line coverage extension
—Live call screening
—Send All calls
—Programmable VMS hunt schedule/hunt delay
—Voice mailbox transfer
—Fax CNG detection and call routing (Voicemail or ASA/DXD required)
Options:
• Automatic System Answer (ASA)
• Cordless phones/TransTalk wireless phones
• Direct Extension Dialing (DXD)
• Magic on Hold® System
• PARTNER® Messaging R1
• PARTNER MAIL® Voice Messaging System (2, 4, or 6 ports)
• PARTNER MAIL VS® Voice Messaging System (2 or 4 ports)
• PARTNER Voice Messaging (PVM) PC Card 4
C o n v e n i e n c e / A d m i n i s t r a t i o n
• Automatic Daylight Savings Time Adjustment
• Automatic line selection
• Background music2
• Backup/restore (automatic/manual)
• Backup failure/automatic backup failure alarm
• Call park
• Call pickup
• Call waiting (single-line sets)
• Central telephone programming
• Dial mode (rotary or touch-tone)
• Display (multilingual)
• Extension Name Display
• Hold/exclusive hold/hold reminder tone
• Intercom autodial
• Line access restrictions
• Line assignment (flexible)
• Line pooling
• Line ringing options
• Personal lines
• Privacy/automatic extension privacy
• Recall
• Remote Administration Support
• Ringing Line Preference
• Second Attendant Position
• Speakerphone
• System ID
• System Password
• System Release Status
• Transfer (one-touch/manual/ring on)
• Transfer Return Rings
• Voice Interrupt on Busy with Talkback
• Volume Control (handset, speakerphone, and ringing)
Options:
• SDSL Card
• Record-a-Call (with PARTNER Messaging R1 or PMVS 4-port)
• Remote Administration—Windows-based PC Software
• Uninterruptible Power Supply (UPS) Systems
Notes:1 Caller ID number and name availability as offered by your local tele-
phone company.2 With customer-provided music source.3 Applies to systems with voice mail.4 Meets Personal Computer Memory Card International Association
(PCMCIA) standards.
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