Avaya Aura Communication Manager enables the virtual enterprise with: • Robust voice and video call processing capabilities. • Advanced workforce productivity and mobility features. • Built-in conferencing and contact center applications. • Centralized voicemail and attendant operations across multiple locations. • Connectivity to a wide range of analog, digital, and IP-based communication devices. • Support for SIP, H.323 and many industry- standard communications protocols over a variety of different networks. • More than 700 powerful features in all. • High availability, reliability and survivability. Key Customer Benefits Helping ensure business continuity • Transparent server failover: If the primary server fails, the backup automatically takes over. • Redundant interfaces: Minimizes the impact of local network failures. • Geographically separated redundant servers: Provides redundancy across the IP telephony solution. • Branch office survivability: Keeps branch offices and remote locations connected to the main data center. • Voice quality monitoring and management: Checks for network conditions that adversely affect voice quality and automatically applies corrective action. Avaya Aura™ Communication Manager The Foundation of your Unified Communications Solution. Overview Avaya Aura™ Communication Manager is a key component of Avaya Aura™. It delivers rich voice and video capabilities and provides for a resilient, distributed network of media gateways and analog, digital and IP-based communication devices. In addition, Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built-in conference calling and contact center applications and E911 capabilities. FACT SHEET avaya.com
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Avaya Aura Communication Manager enables the virtual enterprise with:
• Robustvoiceandvideocallprocessing
capabilities.
• Advancedworkforceproductivityand
mobilityfeatures.
• Built-inconferencingandcontactcenter
applications.
• Centralizedvoicemailandattendant
operationsacrossmultiplelocations.
• Connectivitytoawiderangeofanalog,
digital,andIP-basedcommunicationdevices.
• SupportforSIP,H.323andmanyindustry-
standardcommunicationsprotocolsovera
varietyofdifferentnetworks.
• Morethan700powerfulfeaturesinall.
• Highavailability,reliabilityandsurvivability.
Key Customer Benefits
Helping ensure business continuity
• Transparentserverfailover:Iftheprimary
serverfails,thebackupautomatically
takesover.
• Redundantinterfaces:Minimizesthe
impactoflocalnetworkfailures.
• Geographicallyseparatedredundant
servers:Providesredundancyacrossthe
IPtelephonysolution.
• Branchofficesurvivability:Keepsbranch
officesandremotelocationsconnectedto
themaindatacenter.
• Voicequalitymonitoringandmanagement:
Checksfornetworkconditionsthat
adverselyaffectvoicequalityand
automaticallyappliescorrectiveaction.
Avaya Aura™ Communication Manager The Foundation of your Unified Communications Solution.
Overview
Avaya Aura™ Communication Manager is a key component of Avaya Aura™. It delivers
rich voice and video capabilities and provides for a resilient, distributed network of
media gateways and analog, digital and IP-based communication devices. In addition,
Communication Manager boasts robust PBX features, high reliability and scalability, and
multi-protocol support. It includes advanced mobility features, built-in conference calling and
contact center applications and E911 capabilities.
FACT SHEET
avaya.com
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Promoting enterprise security
• Securebydesign:AvayaAura
CommunicationManagertelephonyservers
areisolatedfromtherestoftheenterprise
networktosafeguardthemfromviruses,
worms,DoSandotherattacks.
• Securebydefault:AvayaAura
CommunicationManagerusestheminimum
numberofservicesandaccessportsto
reducesusceptibilitytomaliciousattacks.
• Securecommunications:AvayaAura
CommunicationManagerusesmedia
encryptionbetweenservers,gatewaysand
endpointstosecurethevoicestreamand
signalingchannels.
Enhancing workforce productivity
• Handlesincomingcallseffectively:Multiple
optionsforcallrouting,queuingand
priorityhandling.
• Increasesefficiency:Easy-to-usefeatures
saveworkershoursinsettingup,dialing
androutingcalls.
• Improvescollaboration:Workersenjoy
increasedcollaborationwitheasy-to-
operateconferencingandpagingfeatures.
Open Standards
• Supportforopenstandards:Facilitates
embeddingcommunicationsintobusiness
processes,addingvaluetotheenterprise.
• SIPsupport:SIPimprovestheconnectivity
andopennessofAvayaAuraCommunication
Managerandassociatedend-userdevices,
resultinginreducedcosts,fasterdeployment
ofnewfunctionsandenhancedoptionsfor
linkingcommunicationswithbusinesspro-
cesses.SIPbasedpresenceletsusersinform
othersoftheirstatus,availabilityandhowthey
maybecontacted.
• End-to-endstandards-basedapplication
integration:Linux-basedAvayaAura
CommunicationManagersoftwareprovides
integrationofold(TSAPI,JTAPI,CSTA)
andnew(Webservicesandservice-oriented
architecture)standards.
Simplified Network Management
• AvayaIntegratedManagementSuite:
Providesacomprehensivesetoftools
thatmakesiteasytodeploy,manageand
maintainacomplex,distributedAvaya
AuraCommunicationManager-based
IPtelephonynetwork.
• AvayaAura™SystemManager:Provides
centralizedadministrationofmultiple
instancesofCommunicationManager.It
takesasolutionlevelapproachtonetwork
administrationthatallowsITdepartments
toincorporatenewcomponentsand
applicationsunderacommonmanagement
umbrellaovertime,managingtheelements
ofAvayaAuratogetherasasystem.
Feature Summary• TelephonyFeatures:Comprehensive
endusertelephonyfeatures(i.e.auto
attendant,calltransfer,callforward,etc.)
facilitateeffectivecommunicationsamong
employees,customersandpartners.
• MobilityFeatures:Extensivein-building
orin/outbuildingwirelesschoicesand
hotdeskingfeatureslikeExtensionto
Cellular(EC500),PersonalStationAccess
(PSA)andAutomaticCustomerTelephone
Rearrangement(ACTR)extendAvayaAura
CommunicationManagerfeaturestousers
nomatterwherethey’reworking.
• Collaboration:Built-infeatureslikeMeet
MeConferencing(uptosixparties)orthe
optionalExpandedMeetMeConferencing
(upto300)makeiteasytocollaboratewith
groupsofpeers,customersandpartners.
• IntegratedMessaging:Built-inmessaging
featuresandfullcapabilityformessaging
integrationwithvoice,faxande-mail.
avaya.com
AVAYA AURA COMMUNICATION MANAGER DEPLOYMENT OPTIONS: