AVA619H00 IP Office Telephone End User Training Welcome to the AVA619H00 IP Office Telephone End-User Training
Jan 28, 2016
AVA619H00IP Office Telephone End User Training
Welcome to the AVA619H00
IP Office Telephone End-User Training
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
Introduction to IP Office Telephones
IP Office provides support for the following phones: • 2400 Series • 4400 Series • 4600 Series • 5400 Series • 5600 Series • 6400 Series • 3616 IP Wireless Telephone • 3626 IP Wireless Telephone • EU24 Expansion Module
AVA619H00IP Office Telephone End User Training
Course Introduction
This course provides information on the IP Office 5600 IP Series telephones.
AVA619H00IP Office Telephone End User Training
5600 Series Objectives
Upon successful completion of this course, you should be able to • Articulate the benefits of telephone features. • Explain how to handle calls using the 5600 Series telephones. • Given a set of circumstances, select the appropriate telephone features to provide a solution. • Activate and program telephone set features. • Program features on the telephone using the Options and Label keys. • Create personal distribution lists and call logs using phones. • Access additional telephone support resources.
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
5600 Series Telephone Overview
The 5600 Series includes: • 5601 IP Hardphone • 5602 IP Hardphone • 5602SW IP Hardphone • 5610 IP Hardphone • 5620 IP Hardphone
Other differentiators include:• Sleek design, improved ergonomics,
flexibility, and high voice quality • Paperless button labeling • Local call log • Speed dial directories
AVA619H00IP Office Telephone End User Training
5600 Series Telephones (cont.)
The 5600 Series is comprised of the following digital phones: • 5601 • 5602 • 5610 • 5620
AVA619H00IP Office Telephone End User Training
5601 Telephone Overview
Features of the 5601 IP telephone include:
• Two line appearance/feature keys • Eight fixed feature keys • 10/1000 BaseT Ethernet connections • Downloadable software for future upgrade capabilities • Hearing Aid compatible • Eight personalized ring patterns • 802.3af Power over Ethernet support • Simple Network Management Protocol (SNMP) v2 support • DHCP IP Addressing • Quality of Service (QoS) options of UDP • Port selection, DiffServ, 802.1p/q • G.711, G.729A/B Voice Coders • Message Waiting Indicator • Desk or wall mountable
AVA619H00IP Office Telephone End User Training
5601 Telephone Components
Message Waiting Light
Messages
Line Button
Volume Control
Hold
Line Button
Transfer
ConferenceDrop
Redial
Dialpad
AVA619H00IP Office Telephone End User Training
5601 Telephone Dimensions
Specifications: • Weight: 1.9 lbs. (.9 kg) • Color: Multi-color gray or white
AVA619H00IP Office Telephone End User Training
5602/5602SW Telephone Overview
Features of the 5602 IP telephone include:
• Two line appearance/feature keys automatically labeled on display
• Listen-only speaker • Ten fixed feature keys • 2 x 24 character font display • 10 BaseT Ethernet connections • Downloadable software for future capabilities • Icon button labeling with English printing on
housing • G.711, G.729A/B Voice Coders • Quality of Service (QoS) options of UDP Port
Selection, DiffServ, 802.1p/q • DCHP client and Statically (manual) • Configurable IP Addressing • Microsoft NetMeeting Compatible • Message Waiting Indicator • Desk or wall mountable
AVA619H00IP Office Telephone End User Training
5602 Telephone Components
Message Indicator Light
Messages
Line Button
Volume Control
Message
Hold
Transfer
ConferenceDrop
Redial
Dialpad
Display
Volume Control
AVA619H00IP Office Telephone End User Training
5602/5602SW Telephone Dimensions
Specifications: • Weight: 1.9 lbs. (.9 kg) • Color: Multi-tone gray
AVA619H00IP Office Telephone End User Training
5610/5610SW Telephone Overview
Features of the 5610 IP telephone include: • 12 programmable feature keys that are
automatically labeled • 10 fixed feature keys • Medium-sized graphic display • Three fixed feature keys - Conference, Transfer,
Redial • Three application buttons - Speed Dial,
Call Log, and Web Browser • Integrated Switched ports for connect of PC • Full-duplex speakerphone • Three-position adjustable desk stand • Integrated headset jack • Built-in multiple language support• Quality of Service (QoS) options for UDP
port selection, DiffServ, 802.1p/q • Support for SNMP v2 • DHCP client and statically (manual) configurable
IP addressing
• Multiple Power Options • 10/100 BaseT Ethernet
connections • Desk or Wall Mountable • Message Waiting Indicator • Downloadable software for
future upgrade capability • Hearing aid compatible • Icon button labeling with English
printing on the housing • Eight personalized ring tones • Voice media encryption
AVA619H00IP Office Telephone End User Training
5610 Telephone Components
ConferenceDrop
Redial
Dialpad
TransferHoldOptions
Call Appearance and Feature Buttons
Headset
Mute
Volume Control
Speaker
ExitSoftkeys
Previous/Next Page buttons
Display
Message Indicator
AVA619H00IP Office Telephone End User Training
5610/5610SW Telephone Dimensions
Specifications: • Weight: 2.4 lbs. (1.1 kg) • Color: Multi-gray or white
AVA619H00IP Office Telephone End User Training
Features of the 5620 IP telephone include:• Twelve programmable feature keys and ten fixed feature keys • Desk or Wall Mountable with three-position adjustable desk stand• Downloadable software for future upgrade capability • Graphic display QoS options for UDP port selection, DiffServ, 802.1p/q • Support for Simple Network Management Protocol (SNMP) v2 • Icon button labeling with English printing on the housing • Three fixed feature keys - Conference, Transfer, Redial • Three application buttons - Speed Dial, Call Log, and Web Browser • DHCP client and statically (manual) configurable IP addressing• Integrated Switched ports for connect of PC • Full-duplex speakerphone • Integrated headset jack • Built-in multiple language support • Multiple Power Options • 10/100 BaseT Ethernet connections • Message Waiting Indicator • Hearing aid compatible • Eight personalized ring tones • Voice media encryption
5620 Telephone Overview
AVA619H00IP Office Telephone End User Training
5620 Components
ConferenceDropRedial
Dialpad
TransferHold
Softkeys
Call Appearances Buttons
Message Indicator
HeadsetMute
Volume Control
SpeakerExit
Previous/Next Page buttons
Display
Options
AVA619H00IP Office Telephone End User Training
5620 Telephone Dimensions
• Specifications: • Weight: 2.8 lbs. (1.3 kg) • Color: Multi-tone gray
AVA619H00IP Office Telephone End User Training
EU24 Expansion Unit Overview
Features:• Status icons • Extension features • 24 buttons arranged in two columns • Large display for button labels
Available on:• 2420 Digital telephone • 4620 IP telephone • 5420 Digital telephone • 5620 IP telephone
The EU24 is an optional function key expansion unit that extends the number of call appearance and feature buttons available for your telephone.
AVA619H00IP Office Telephone End User Training
EU24 Specifications and Requirements
Specifications: •Color: Multi-color gray
Requirements:•Must be connected to one of the following telephones:
– 2420 – 4620 – 5420 – 5620
The EU24 requires the Avaya 1151B1 power supply unit. Only 24 Call Appearances total are available. This module cannot be daisy-chained (connected) to another EU24 unit.
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
5600 Series Introduction
Understanding how to use your telephone is critical to getting the most out of what your 5600 Series telephone has to offer. This section covers: • Status icons • Call Appearance buttons
– Call Appearance – Call Coverage – Bridged Appearance – Line Appearance
• Options Menu – Visual Ring
• Labels Menu
AVA619H00IP Office Telephone End User Training
Disclaimer
Depending on the version of telephone selected and the system programming features programmed by the system administrator, not all features may be available on your telephone.
AVA619H00IP Office Telephone End User Training
Status Icons
Status icons indicate:• Status of each call • If a feature has been activated
Note:
The status icons displayed here will appear only on the 5610 and 5620 telephones.
AVA619H00IP Office Telephone End User Training
5602 Status Icons
AVA619H00IP Office Telephone End User Training
Call Appearance Buttons
Call Appearance types:• Call Coverage• Bridged Appearance• Line Appearance.
Note:
The Call Appearance buttons are administered by the System Administrator.
AVA619H00IP Office Telephone End User Training
Call Appearance Buttons (cont.)
The Call Appearance buttons:• Indicate an incoming call to your telephone with a status icon• Allow you to handle multiple calls
Below the Call Appearance icons, one of the following is displayed:• Caller’s telephone number (external calls). The caller’s information
will display if there is a match in the system.• Caller’s name and extension (internal calls) will display.
AVA619H00IP Office Telephone End User Training
Call Coverage Buttons
Call Coverage (CC) buttons alert you to calls on another user's telephone if they are unavailable to answer.
A feature button displays the other person's name on your phone.
When the other user’s phone is busy, you are alerted to the call by a ring tone and visually by the diamond icon.
AVA619H00IP Office Telephone End User Training
Call Coverage Demonstration
AVA619H00IP Office Telephone End User Training
Bridged Appearance Buttons
The Bridged Appearance buttons provide a mirrored state of another user’s Call Appearance buttons.
AVA619H00IP Office Telephone End User Training
Bridged Appearance Demonstration
AVA619H00IP Office Telephone End User Training
Line Appearance Buttons
The Line Appearance buttons Allow you to make or answer a call from a specific line.
AVA619H00IP Office Telephone End User Training
Line Appearance Demonstration
AVA619H00IP Office Telephone End User Training
Options Menu
The Options menu provides:• Ring Options• Contrast• Log Setup• Miscellaneous• Self-Test• Display Mode• Erase All• Language
AVA619H00IP Office Telephone End User Training
Option Menu (cont.)
To select an option: • Press the button next to the
option you wish to select. • To exit and return to the
normal call handling screen press Exit.
AVA619H00IP Office Telephone End User Training
Visual Ring
The Visual Ring option alerts you to an incoming call from both the audible ring of the telephone and visually through the Message Waiting Lamp flashing.
To set up Visual Ring:1. Press the Option button. 2. Press Ring Options. 3. Press Ring Pattern. 4.Press either the key next to
the setting or press the Yes/No button. 5.Click Save to save your settings.
AVA619H00IP Office Telephone End User Training
Label Menu
The Label menu allows you to:• Edit• Inspect• Restore
Before you select a button to label After you select a button to label
AVA619H00IP Office Telephone End User Training
Checkpoint
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
Basic Call Handling Features
Basic call handling features include: • Understanding Status icons • Using Call Appearance buttons • Answering a call • Making a call
– Speed Dials – Redialing a number – Call Log
• Placing a call on hold • Using the speakerphone • Redialing a number • Transferring a call • Conferencing
AVA619H00IP Office Telephone End User Training
You can answer the call by: • If you are not currently
on a call, use the speakerphone, handset, or headset.
• If you are already on a call, place the current call on hold and press the Call Appearance button next to the blinking bell icon ( ).
Answer a Call
AVA619H00IP Office Telephone End User Training
Make a Call
To call Manually:• Dial the number.• Pick up the handset or speak.• If the call is not answered,
press the Speaker button or the Drop button to disconnect.
To call Automatically:• Press the Redial button and
press the call appearance key.• Access the Call Log, the
Directory, or your Speed Dial directory, and select a person.
AVA619H00IP Office Telephone End User Training
Speed Dial Directory
The Speed Dial Directory allows you to create a personal list of speed dials on the 5610 and 5620 telephones.
The personal Speed Dial Directory can be navigated by:• Pressing the arrow buttons to move between pages or
keying the first letter of the required name to jump to the page with a matching entry.
• Pressing the button next to an entry to call the associated number.
• Using the soft key buttons to perform other actions.
AVA619H00IP Office Telephone End User Training
Adding a Speed Dial
To Add a Speed Dial Entry:
1. Click on SpDial.
2. Click on the Add soft key.
3. Type the name of the person you are adding.
4. Click Number when name is entered.
5. Enter the person's telephone number.
6. Press Save, Cancel, or Exit.
Before Add button is pressed After Add button is pressed
AVA619H00IP Office Telephone End User Training
Editing a Speed Dial Entry
To edit a Speed Dial entry: • Click on the Edit soft key. • Use the arrow keys to
select a speed dial entry. • Select the Name button.• Edit the name and
telephone number. • Press Save.• Select another speed dial
to edit or press the Done button.
Before pressing Edit
After pressing Edit
AVA619H00IP Office Telephone End User Training
Deleting a Personal Speed Dial Entry
To delete a Speed Dial:
1. Click on the Delete soft key.
2. Use the arrow keys to select the Speed Dial entry.
3. When the entry is displayed, press the adjacent button.
4. Press Yes to delete the entry or Cancel to exit without deleting.
5. Select another entry to delete or press Done.
AVA619H00IP Office Telephone End User Training
Dialing from the Speed Dial Directory
To dial a number:
1. Press the SpDial button.
2. Use the arrow buttons or key the first letter of the a name
3. When the entry displays, press the adjacent key.
Before pressing SpDial
After pressing SpDial
AVA619H00IP Office Telephone End User Training
Redial
To redial a number:• Press the Redial button.• Use the arrows to select
a number. • Press the Call Appearance
key of the number.
AVA619H00IP Office Telephone End User Training
Redial (cont.)
The previously dialed numbers displayed on the Redial menu depend on the type of telephone:• 5601 and 5602: Display the last number dialed only• 5610: Displays the last three numbers dialed• 5620: Displays the last ten numbers dialed.
AVA619H00IP Office Telephone End User Training
Using the Call Log
Call Log enables you to:• Place a call to the caller.• Save the information to your
speed dial directory.• Delete Call Log entries.
Information displayed includes: • Name of the called or calling party (if
available) • Number of the called or calling party • Date and time of the call
AVA619H00IP Office Telephone End User Training
Setting Up the Call Log
To set up the Call Log:• Press the Option button. • Press the Log Setup button. A menu showing
Answered, Un-Answered and Outgoing, with their current settings, is displayed.
• To toggle a particular setting between Yes or No, press the key next to it.
• Press Save, Cancel, or Exit.
AVA619H00IP Office Telephone End User Training
Viewing the Call Log
To view the Call Log: • Press the Log button. • Press either of the arrow
keys to display different pages of log entries.
• Press the key next to the entry for details or press Done to exit.
• Press Done to return tothe previous screen.
AVA619H00IP Office Telephone End User Training
Making a Call From the Call Log
To make a call from the Call Log • Press the Log button. • Press an arrow key to display different pages. • Press the key next to the entry you want. • Press the Call button to make the call.
AVA619H00IP Office Telephone End User Training
Saving an Entry to the Speed Dial Directory
To save a Call Log entry to your Speed Dial Directory:• Press the Log button. • Press either arrow key to display pages. • To save an entry, press the key next it. • Press Save.
After pressing SaveBefore pressing Save
AVA619H00IP Office Telephone End User Training
Deleting and Erasing Call Log Entries
To delete a Call Log entry • Press the Log button. • Press an arrow key to display different pages. • Press the key next to the entry you want to delete. • Press Delete. • Press Exit.
To erase all Call Log entries• Select the Erase All option from the Call Log menu.
AVA619H00IP Office Telephone End User Training
Call Log Demonstration
AVA619H00IP Office Telephone End User Training
Hold a Call
To place a call on hold:
1. Press the Hold button ( ). The held call will be indicated on the display by an On Hold status icon ( ).
2. Press the Call Appearance button to return to the call.
AVA619H00IP Office Telephone End User Training
Hold Demonstration
AVA619H00IP Office Telephone End User Training
Clear a Call
The Drop button:• Allows you to clear a call
from your telephone. • Acts as a personal drop
button in conference call situations
AVA619H00IP Office Telephone End User Training
Speaker
To initiate or answer a call:
1. Press the Speaker button ( ).
2. Make or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary.
To change from speakerphone to handset:
• Pick up the handset and talk.
To change from handset to speakerphone
1. Press .
2. Hang up the handset.
To end a speakerphone call:
• Press again.
AVA619H00IP Office Telephone End User Training
Transfer
The Transfer button:
• Allows you to transfer a call from your telephone to another extension or an outside number.
To transfer a call to another extension:
1. Press the Transfer button ( ).
2. Dial the number to which the call is to be transferred.
To finish the transfer, either:
• Press again to make an unannounced transfer.
• Press the Drop button if the called party does not answer and press Call Appearance to return to the call.
• Announce the party you wish to transfer and press again.
AVA619H00IP Office Telephone End User Training
Conference
The Conference feature allows you to:
• Add other parties into a call without having to set up a conference bridge. • Use the Meet-Me Conferencing capabilities. • Set up conferences for up to 64 parties without the need to pay for expensive hosting services.
AVA619H00IP Office Telephone End User Training
Conference - Setting Up and Adding Parties
To add another party to a call:
1. With a call in progress, press the Conference button ( ). The caller will be placed on hold.
2. Dial the number of the person you wish to add to the conference.
3. Once the called party answers and confirms they want to join the call, press again. – If the called party does not
answer or want to join the call, press the Drop button.
Repeat these steps to add additional users to the conference call.
AVA619H00IP Office Telephone End User Training
Checkpoint
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
Introduction to Advanced Call Handling
Advanced call handling features provide additional methods of call handling.
In this section we will cover user programmable advanced call handling features, including:• Short codes• Call Forwarding All• Call Park• Call Pickup• Directory
AVA619H00IP Office Telephone End User Training
User Programmable Features
User programmable features are features that can be programmed through the Admin and Admin1 function keys, including:
• Call Forwarding All • Call Park • Call Pickup • Directed Call Pickup
Also covered:• Default short codes that you can use to access features that may not be programmed on your telephone
Note: These buttons must be allocated to you by the System Administrator.
AVA619H00IP Office Telephone End User Training
Short Codes
In addition to using specific phone features and components, you can also access a number of system features by dialing short codes.
You can use short codes to access features that may not be programmed on your telephone.
System short codes are available to every IP Office digital telephone user.
AVA619H00IP Office Telephone End User Training
Default Short Codes
Code Definition Code Definition
*00 Cancel All Forwarding *32*N# Call Pick Up Extension
*01 Forward Unconditionally On *33*N# Call Queue
*02 Forward Unconditionally Off *34 Hold Music
*03 Forward on Busy On *35*N# Extn Login
*04 Forward on Busy Off *36*N# Extn Logout
*05 Forward on No Answer On *37*N# Park Call
*06 Forward on No Answer Off *38*N# Ride Call
*07*N# Forward to number *39 Relay On
*08 Do Not Disturb On *40 Relay Off
*09 Do Not Disturb Off *41 Relay Pulse
*10*N# Do Not Disturb Exception Add *42 Relay On
*11*N# Do Not Disturb Exception Delete *43 Relay Off
*12*N# Follow Me Here *44 Relay Pulse
*13*N# Follow Me Here Cancel *45*N# Call Steel
*14*N# Follow Me To *46 Call Steel
*15 Call Waiting On *47 Conference Add
*16 Call Waiting Off *48 Voicemail Ringback On
*17 Voicemail Collect *49 Voicemail Ringback Off
*18 Voicemail On *50 Forward Hunt Group Calls On
*19 Voicemail Off *50 Forward Hunt Group Calls Off
*20*N# Set Hunt Group Night Service *52 Clear Call
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward on busy number
*30 Call Pick Up Any *70*N# Dial Physical Extn by Number
*31 Call Pick Up Group *71*N# Dial Physical Extn by ID
AVA619H00IP Office Telephone End User Training
Admin and Admin1 Programmable Features
Name Description Toggles Data
Acct Account Code Entry No Optional
AD Abbreviated Dial No Yes
Admin Self-Administer No No
AutCB Automatic Callback Yes No
CFrwd Call Forwarding All Yes Optional
CPark Call Park Yes Optional
CPkUp Call Pickup No No
Dir Directory No No
DPkUp Directed Call Pickup No Yes
Drop Drop No No
GrpPg Group Paging No Yes
HdSet Headset Toggle Yes No
HfAns Internal Auto-Answer Yes No
HGNS+Set Hunt Group Night
ServiceNo Yes
Park Call Park to Other Extension No Yes
Prog Abbreviate Dial Plan No Yes
RngOf Ringer Off Yes No
SAC Send All Calls Yes No
Spres AD Suppress Yes No
Timer Timer Yes No
TmDay Time of Day Yes No
Name Description Toggles Data
Park Park No Yes
<User> User No Yes
<Group> Group No Yes
<Number> Dial No Yes
Flash Hook Flash No No
Admin1 Programmable FunctionsAdmin Programmable Functions
Note: In order to program these features, your System Administrator must allocate the keys to your telephone.
AVA619H00IP Office Telephone End User Training
Call Forwarding All (CFrwd)
• Allows users to forward all calls received at their extension to an external or internal number.
• Can be programmed with or without the number programmed.– If the number the call is to be
forwarded to is programmed, the number displays next to the CFrwd button.
– If the target number was not programmed, the user's current forwarding number is displayed.
AVA619H00IP Office Telephone End User Training
Call Park (CPark)
The Call Park feature allows users to place a call on hold at another extension.
• Programmed with Data: If call park is programmed with data, the number entered is shown next to the CPark key and is the number assigned to the parked call.
• Programmed without Data: If call park is programmed without data, the key just displays CPark. Calls parked using this key are assigned a number based on the parking extension's number.
Programmed without Data Programmed with Data
AVA619H00IP Office Telephone End User Training
Parking a Call
To park a call to another extension:
1. Press the CPark button.
2. When you hear the confirmation tone, hang up your telephone.
To retrieve a parked call:
1. Pick up the handset or press the Speaker button.
2. When you hear a dial tone, press the
CPark button.
3. Dial the extension number to which the cal was parked.
Note: If you are returning to a call parked at your extension, simply dial your extension number.
AVA619H00IP Office Telephone End User Training
Call Park Demonstration
AVA619H00IP Office Telephone End User Training
Call Pickup (CPkUp)
Call Pickup allows you to answer calls at another extension.
• Call Pickup (CPkUp): Answers any call currently ringing to a
specified slot on the telephone system. • Directed Call Pickup (DPkUp): Answers a call currently ringing at a
specified user or group extension.
AVA619H00IP Office Telephone End User Training
Call Pickup Demonstration
AVA619H00IP Office Telephone End User Training
Directory (Dir)
The Directory function accesses the system directory.
Use the Admin key to program the Directory functions:• Extension Index: Search for a matching extension user name on the telephone
system. • Group: Search for a matching group on the telephone system. • Extrn: Search for a name match in the telephone system directory of external
numbers.
Note: The Directory function is not supported on the 5602 telephone
Before pressing the Dir key After pressing the Dir key
AVA619H00IP Office Telephone End User Training
Checkpoint
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
System Administrator Programmable Features
In this section we will cover the advanced call handling features that must be programmed by your system administrator. These features include:• Call Waiting • Do Not Disturb • Call Pickup Any• Call Steal/Acquire • Toggle Calls • Voicemail • Meet Me Conferencing • Forwarding Calls
AVA619H00IP Office Telephone End User Training
Function Overview Layout
System Administrator programmable features: • Call Waiting • Do Not Disturb • Call Pickup • Call Steal/Acquire • Toggle Calls • Voicemail • Meet Me Conferencing • Forwarding Calls
System Administrators information: • Telephone Number• Programming Action• Button Label• User Programmable• Toggles
AVA619H00IP Office Telephone End User Training
Call Waiting (CW)
Call Waiting allows a user who is already on a call to be made aware of another call to their extension.
Options:• Call Waiting On (CWOn): Enables call waiting for the extension. • Call Waiting Off (CWOff): Disables call waiting for the extension. • Call Waiting Suspend (CWSus): Suspends the current call at the exchange and answers the waiting call.
AVA619H00IP Office Telephone End User Training
Do Not Disturb (DND)
DND temporarily halts all incoming calls to a user's telephone. Callers to the user will receive a busy tone or voicemail (if available). • Do Not Disturb On (DNDOn): Places the extension into the Do Not Disturb (no calls) mode. • Do Not Disturb Off (DNDOf): Takes the extension out of Do Not Disturb (no calls) mode. • Do Not Disturb Exception Add (DNDX+): Adds the specified number to the extension's Do Not Disturb exception list.
AVA619H00IP Office Telephone End User Training
Call Pickup Any (PickA)
Call Pickup Any allows you to pick up any call ringing on the telephone system regardless of slot.
AVA619H00IP Office Telephone End User Training
Call Pickup Group and Call Pickup Members
• Call Pickup Group (PickG): Picks up any ringing call to a group of which the extension is a member. Only for calls directed to the group.
• Call Pickup Members (PickM): Answers any call, internal or external, ringing at an extension that is a member of a specified group.
AVA619H00IP Office Telephone End User Training
Call Pickup Types Demonstration
AVA619H00IP Office Telephone End User Training
Call Steal (Steal)
Call Steal allows you to take over the call currently on the specified extension number or reclaim your last transferred call. • Programmed with Data Pressing Steal when the target extension has a call will take over the call.• Programmed without Data Retrieves the last call transferred from the extension if no extension
is entered. This includes calls diverted to voicemail.
AVA619H00IP Office Telephone End User Training
Toggle Calls (Toggl)
• Cycles through each of the extension user's currently held calls starting with the first or highest Call Appearance line. This function cannot be programmed through the phone by the user.
• Pressing Toggl places the user's current call on hold and connects a previously held call.
Before pressing Toggl
After pressing Toggl
AVA619H00IP Office Telephone End User Training
Toggling Demonstration
AVA619H00IP Office Telephone End User Training
Voicemail (VM)
Voicemail allows you to access and manage messages as well as record and select greetings. This functions cannot be programmed through the phone by the user.
• Voicemail On (VMOn): Switches access to voicemail on your extension on.
• Voicemail Off (VMOff): Switches access to voicemail on your extension off.
AVA619H00IP Office Telephone End User Training
Meet Me Conferencing
Meet Me Conferencing:• Allows users to access preset conferences by pressing the CnfRV
button and entering an access or PIN code. • Is set up by the System Administrator through the IP Office
Manager application.
Meet Me Conferencing Inactive Meet Me Conferencing Active
AVA619H00IP Office Telephone End User Training
Forwarding Calls (FW)
The Forward Calls group of features:• Allows you to forward calls to an internal number, external number,
or to voicemail. • Is programmed by the System Administrator.• Can be toggled on or off or canceled through the Cancel All
Forwarding function.
Methods of call forwarding include:• Forward on Busy Number (FwBNo) • Forward on No Answer • Forward on Busy • Forward Unconditional • Follow Me To • Follow Me Here
AVA619H00IP Office Telephone End User Training
Forward on Busy Number (FwBNo)
Forward on Busy Number (FwBNo)• Sets the extension's forwarding
number for use with Busy and Forward On No Answer
• Must be programmed by the System Administrator
AVA619H00IP Office Telephone End User Training
Forward On No Answer (FwNOn/FwNOf)
• Forward On No Answer On (FwNOn): Switches the extension to forward when there is no answer. Calls are then forwarded to the extension's Forward On Busy number that was programmed by the System Administrator.
• Forward On No Answer Off (FwNOf): Switches off Forward On No Answer.
AVA619H00IP Office Telephone End User Training
Forward On Busy On/Off (BwBOn/BwBOf)
• Forward On Busy On (BwBOn): Switches the extension to Forward On Busy On. This means that if a caller receives a busy signal, the call will forward to the extension's set forwarding number.
• Forward On Busy Off (BwBOf): Turns the extension to Forward On Busy Off. This means that if a caller receives a busy signal, they will not be directed to another telephone number.
AVA619H00IP Office Telephone End User Training
Forward Unconditional On/Off (FwUOn/FwUOf)
• Forward Unconditional On (FwUOn): Switches the extension to forward all calls except hunt group calls.
• Forward Unconditional Off (FwUOf): Turns off the Forward Unconditional feature.
AVA619H00IP Office Telephone End User Training
Follow Me To (FolTo)
The Follow Me To feature:• Allows you to forward calls from your extension to a specified target
number such as a mobile or home phone number. • Is activated by pressing the FolTo button.• Is turned off by pressing the FolTo button again.
Follow Me To turned on Follow Me To turned off
AVA619H00IP Office Telephone End User Training
Follow Me Here (Here)
The Follow Me Here function allows you to forward calls to yourself at another extension from that extension.
• Follow Me Here (Here+): Forwards calls from the target extension to this extension. • Follow Me Here Cancel (Here-): Cancels the use of Follow Me Here at the target extension.
Follow Me Here turned on Follow Me Here turned off
AVA619H00IP Office Telephone End User Training
Forwarding Calls Demonstration
AVA619H00IP Office Telephone End User Training
Checkpoint
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
5600 Series Resources Overview
This section provides information on: • Websites • Job Aids• Demonstrations
AVA619H00IP Office Telephone End User Training
5600 Series Additional Information
Additional information on the 5600 Series can be found at:
• Avaya Support Web Site – Telephone Devices and User Agents
• Avaya Support Web Site
• Avaya Resource Library
• IP Office Products Web Site
AVA619H00IP Office Telephone End User Training
5600 Series Job Aid Resources
Job aids for the 5600 Series of telephones include:
• 5600 Series Terminal Feature Comparison Job Aid
• 5601 Digital Telephone Quick Reference Job
• 5610 Digital Telephone Quick Reference Job Aid
• 5600 Series Feature Finder Job Aid
• Default Short Codes Quick Reference
AVA619H00IP Office Telephone End User Training
5600 Series Demonstrations
The following demonstrations are available on your course CD:• Call Coverage• Bridged Appearance• Line Appearance• Placing a Call on Hold• Setting Up a Conference Call• Call Log• Picking up Calls - Call Pickup and Directed Call Pickup• Picking up Calls - Call Pickup Any, Call Pickup Group, and Call Pickup Members• Parking a Call• Forwarding Calls to Mobile Phone• Toggling Calls
AVA619H00IP Office Telephone End User Training
5600 Series Summary
• Articulate the benefits of telephone features. • Describe the user and System Administrator programmable features. • Activate and program telephone set features. • Program features on the telephone using the Options and Label keys. • Create personal distribution lists and call logs using phones. • Access additional telephone support resources.
Congratulations! You have completed IP Office Telephone End-User Training on the 5600 Series of telephones. Now you should be able to:
AVA619H00IP Office Telephone End User Training
5600 Series Menu
1. Course Introduction
a. User Programmable Features
5. Advanced Call Handling
4. Basic Call Handling
6. Resources
b. System Administrator Programmable Features
7. Course Conclusion
3. Using Your 5600 Series Telephone
2. Specific 5600 Series Telephones
AVA619H00IP Office Telephone End User Training
Course Conclusion
Congratulations! You have completed the IP Office Telephone End-User Training course.
Now you should be able to: • Articulate the benefits of telephone features to a user and organization. • Given a set of circumstances, select the appropriate telephone features to provide a solution. • Activate and program telephone set features. • Access voicemail and set up greetings using phones. • Create personal distribution lists using phones. • Access additional telephone support resources.