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Contents 1. Introduction and Contacts.....P.1
2. Qualifications Pack.........P.2
3. Glossary of Key Terms ...........P.3
4. NOS Units .P.4
technology consul t ing
OS describe what
individuals need to do, know and understand in order to carry
out a particular job role or function
OS are
performance standards that individuals must achieve when
carrying out functions in the workplace, together with
specifications of the underpinning knowledge and understanding
ASDC, Core 4-B, 5th
Floor, India Habitat
Centre, Lodhi Road,
New Delhi E-mail: [email protected]
Qualifications Pack- Automotive Service Technician Level 3
SECTOR: AUTOMOTIVE
SUB-SECTOR: VEHICLE SERVICE
OCCUPATION: TECHINICAL SERVICE & REPAIR
JOB ROLE: AUTOMOTIVE SERVICE TECHNICIAN LEVEL 3
REFERENCE ID: ASC/ Q 1401
Automotive Service Technician Level 3 is also known as Helper
and Mechanics apprentice, Automotive apprentice or Chhotu. Brief
Job Description: An Automotive Service Technician Level 3 assists
in servicing and technical repair of vehicles.
Personal Attributes: The individual should have basic knowledge
of vehicles, parts and their functioning. The individual should be
familiar with workshop tools, equipment, gauges and fixtures. The
understanding of basic knowledge of facility maintenance is
necessary. The individual should have the ability to understand and
follow instructions.
EYE ON IT Current Industry Trends
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Introduction
Automotive Skills Development Council
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AUTOMOTIVE
INDUSTRY
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Qualifications Pack For Automotive Service Technician Level
3
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Qualifications Pack Code ASC/ Q 1401
Job Role Automotive Service Technician Level 3
Credits(NVEQF/NVQF/NSQF) TBD Version number 1
Industry Automotive Drafted on 19/06/13
Sub-sector
Vehicle Service
Last reviewed on 19/06/13
Occupation Technical Service & Repair
Next review date 19/06/15
Job Role Automotive Service Technician Level 3
Role Description Assists in servicing and technical repair of
vehicles NVEQF/NVQF level Minimum Educational Qualifications
Maximum Educational Qualifications
3
Class VIII
Not Applicable
Training (Suggested but not mandatory)
ASDC Automotive Service Technician Level 3
Experience
Not Applicable
Occupational Standards (OS)
Compulsory: ASC/ N 1401: Assist in vehicle service and
maintenance
ASC/ N 0001: Plan and organise work to meet expected
outcomes
ASC/ N 0002: Work effectively in a team
ASC/ N 0003: Maintain a healthy, safe and secure working
environment
Optional: N.A.
Performance Criteria As described in the relevant NOS Units
Job
Det
ails
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Qualifications Pack For Automotive Service Technician Level
3
3 | P a g e
Keywords /Terms Description
Core Skills/Generic Skills
Core Skills or Generic Skills are a group of skills that are key
to learning and working in today's world. These skills are
typically needed in any work environment. In the context of the
NOS, these include communication related skills that are applicable
to most job roles.
Dealership A business established or operated under an
authorisation to sell or distribute an automotive companys goods
and services
Description Description gives a short summary of the unit
content. This would be helpful to anyone searching on a database to
verify that this is the appropriate NOS they are looking for.
Function
Function is an activity necessary for achieving the key purpose
of the sector, occupation, or area of work, which can be carried
out by a person or a group of persons. Functions are identified
through functional analysis and form the basis of NOS.
Job role
Job role defines a unique set of functions that together form a
unique employment opportunity in an organisation.
Knowledge and Understanding
Knowledge and Understanding are statements which together
specify the technical, generic, professional and organisational
specific knowledge that an individual needs in order to perform to
the required standard.
National Occupational Standards (NOS)
NOS are Occupational Standards which apply uniquely in the
Indian context.
Occupation
Occupation is a set of job roles, which perform similar/related
set of
functions in an industry. Organisational Context
Organisational Context includes the way the organisation is
structured and how it operates, including the extent of operative
knowledge managers have of their relevant areas of
responsibility.
Performance Criteria
Performance Criteria are statements that together specify the
standard of performance required when carrying out a task.
Qualifications Pack(QP)
Qualifications Pack comprises the set of NOS, together with the
educational, training and other criteria required to perform a job
role. A Qualifications Pack is assigned a unique qualification pack
code.
Qualifications Pack Code
Qualifications Pack Code is a unique reference code that
identifies a qualifications pack.
Scope
Scope is the set of statements specifying the range of variables
that an individual may have to deal with in carrying out the
function which have a critical impact on the quality of performance
required.
Sector Sector is a conglomeration of different business
operations having similar businesses and interests. It may also be
defined as a distinct subset of the economy whose components share
similar characteristics and interests.
Def
init
ion
s
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Qualifications Pack For Automotive Service Technician Level
3
4 | P a g e
Sub-Sector Sub-sector is derived from a further breakdown based
on the characteristics and interests of its components.
Sub-functions
Sub-functions are sub-activities essential to fulfil the
achieving the objectives of the function.
Technical Knowledge
Technical Knowledge is the specific knowledge needed to
accomplish specific designated responsibilities.
Unit Code
Unit Code is a unique identifier for an NOS unit, which can be
denoted with an N.
Unit Title
Unit Title gives a clear overall statement about what the
incumbent should be able to do.
Vehicle Mode of personal transport including 2-wheelers,
3-wheelers and 4-wheelers (including passenger vehicles and
commercial vehicles). This includes gasoline, petrol, CNG,
electrical and hybrid vehicles
Vertical
Vertical may exist within a sub-sector representing different
domain areas or the client industries served by the industry.
Keywords /Terms Description
NOS National Occupational Standard(s)
NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework
OEM Original Equipment Manufacturer
OS Occupational Standard(s)
QP Qualifications Pack
Acr
on
yms
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ASC/ N 1401 Assist in vehicle service and maintenance
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Overview
This Occupational Standard describes the knowledge,
understanding and skills required of an individual to assist in
service and maintenance of a vehicle , including 2-wheelers,
3-wheelers and 4-wheelers (including passenger vehicles and
commercial vehicles). This also includes gasoline, petrol, CNG,
electrical and hybrid vehicles.
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ASC/ N 1401 Assist in vehicle service and maintenance
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Unit Code ASC/ N 1401
Unit Title (Task)
Assist in vehicle service and maintenance
Description This OS unit is about an individual assisting in
vehicle service and maintenance.
Scope
This unit/task covers the following:
assist in performing vehicle service and maintenance
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
A. Compulsory To be competent, the user/individual on the job
must be able to:
PC1. under supervision, assist in performing service or repair
of vehicles such as:
carrying out minor component repair or replacement
carrying out oil changes and lubrication
washing vehicles as per prescribed standard process
fetching correct materials or tools or gauges
mixing cleaning solutions, abrasive compositions, or other
compounds, as per the directions given by senior technician
PC2. run errands at the direction of the senior technician such
as getting fetching parts, tools, gauges, instruments, fixtures,
workshop supplies, taking vehicles to dealerships etc.
PC3. lift raw materials, finished products, and packed items,
manually or using hoists
PC4. at the time of taking a vehicle for servicing or repairs,
to collect and safely handover personal belongings of customer like
phone, pen, documents etc.
PC5. dismantle aggregates like wheels, suspension system,
steering column, braking system, engine assembly etc.
PC6. count and report serviced or repaired vehicles to determine
if product orders are complete
PC7. assist in maintaining and managing the workshop, tools,
equipment and machinery in required condition by:
cleaning and lubricating equipment
rinsing objects, tools and equipment and placing them on drying
racks
using cloth, squeegees or air compressors to dry surfaces
cleaning and organising the workshop
placing tools at their shelf after use
keeping workshop clean of debris PC8. assist in organising the
secure parking area and moving vehicles around as
directed PC9. follow standard operating procedures specially
vehicle service manuals for
using workshop tools and equipment PC10. ensure any malfunctions
or repair requirements observed in vehicles (and
beyond own scope of work) are reported to the concerned person
PC11. ensure any malfunctions observed in tools and equipment are
reported to the
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ASC/ N 1401 Assist in vehicle service and maintenance
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concerned persons
B. Optional Not applicable
Knowledge and Understanding (K) w.r.t. the Scope
Element Knowledge and understanding
A. Organisational Context (Knowledge of the Company/
Organisation and its processes)
The user/individual on the job needs to know and understand:
KA1. familiarity with Service manuals of vehicles KA2. standard
operating procedures of the organisation/ dealership for
inspection,
servicing and repair of vehicles KA3. standard operating
procedures recommended by the dealership/ suppliers/
OEM for using tools and equipment KA4. safety requirements for
equipment and components prescribed by the OEM
(e.g. preventing/ dealing with oil spillage and inflammable
materials) KA5. documentation requirements for each procedure
carried out KA6. organisational and professional code of ethics and
standards of practice KA7. safety, health and environmental
policies and regulations for the workplace
(e.g. safe practices while working in pits/ under vehicles) KA8.
workplace policies and schedules for housekeeping activities and
equipment
maintenance
B. Technical Knowledge
The user/individual on the job needs to know and understand:
KB1. The basic functioning of various components and aggregates of
the a vehicle
including:
engines and fuel system (diesel, petrol, electrical, gas, hybrid
etc.)
cooling system
air supply systems
emission and exhaust system
ignition systems
clutch assembly
clutch operating system
gearbox (manual and automatic)
drivelines and hubs
drive-train assembly and transmission systems (manual, automatic
etc.)
steering system
suspension system
brake system (including regenerative braking systems)
tyres and wheels (including wheel alignment)
radiator
batteries and power storage system
power-generating systems (including charging systems especially
for electrical and hybrid vehicles)
electrical wire harness, lighting, ignition, electronic and
air-conditioning systems etc.
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ASC/ N 1401 Assist in vehicle service and maintenance
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energy recuperation systems, if applicable (e.g. in electric,
gas and hybrid vehicles)
electronic systems including active and passive safety, media
and other systems
electronic control unit
hydraulic and pneumatic system
various lubrication systems KB2. the storage location for the
tools and materials used in the workshop KB3. the tools used during
routine servicing and repairs, including use of:
pressure indicators: fuel pressure testers, manifold gauge sets,
oil pressure gauges, tire pressure gauges etc.
pullers: ball joint separators, bearing pullers, gear puller
tools, slide hammers etc.
specialty wrenches: alignment wrenches, chain wrenches, locking
wrenches, lug wrenches etc.
measuring equipment: vernier callipers, micrometre, feeler
gauges, etc. KB4. the type, quality and codification system of
components specified by the OEM
for use as replacement parts KB5. the instructions related to
grade of oils, lubricants and greases specified by the
OEM for use
Skills (S) w.r.t. the Scope
Element Skills
A. Core Skills/ Generic Skills
Writing skills
The user/ individual on the job needs to know and understand how
to: SA1. write in at least one language, preferably in English
Reading skills
The user/individual on the job needs to know and understand how
to: SA2. read the basic specification of a vehicle or part,
preferably in English
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how
to:
SA3. interact with colleagues and senior technicians SA4.
interact with team members to work efficiently
B. Professional Skills
Decision making
The user/individual on the job needs to know and understand how
to: SB1. judge when to seek assistance from a superior
Plan and Organise
The user/individual on the job needs to know and understand how
to:
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ASC/ N 1401 Assist in vehicle service and maintenance
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SB2. organise the workplace and work according to the principles
of 5S SB3. plan work according to the required schedule and
location
Customer centricity
The user/individual on the job needs to know and understand how
to: SB4. ensure that customer needs are assessed and every effort
is made to provide
satisfactory service
Problem solving
The user/individual on the job needs to know and understand how
to: SB5. assist in repairs under the supervision of the senior
technician SB6. bring any noticeable issues to the attention of the
supervisor
Analytical thinking
The user/individual on the job needs to: SB7. evaluate the
complexity of the tasks to determine if he/she needs any
assistance from the senior technician Critical thinking
The user/individual on the job needs to know and understand how
to: SB8. analyse, evaluate and apply the information gathered from
observation,
experience, reasoning, or communication to act efficiently
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ASC/ N 1401 Assist in vehicle service and maintenance
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NOS Version Control
NOS Code ASC/ N 1401
Credits(NVEQF/NVQF/NSQF) TBD Version number 1
Industry Automotive Drafted on 19/06/13
Industry Sub-sector Vehicle Service Last reviewed on
19/06/13
Next review date 19/06/15
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ASC/ N 0001: Plan and organise work to meet expected
outcomes
11 | P a g e
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Overview
This unit is about planning and organising an individuals work
in order to complete it to the required standards, on time and
within budget in terms of cost and material
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ASC/ N 0001: Plan and organise work to meet expected
outcomes
12 | P a g e
Unit Code ASC/ N 0001
Unit Title (Task)
Plan and organise work to meet expected outcomes
Description This NOS unit is about planning and organising an
individuals work in order to complete it to the required standards
on time.
Scope This unit/task covers the following: Work
requirements:
activities (what is required to be done)
deliverables (the output of work)
quantity (the volume of work expected to complete)
standards (what is acceptable performance, including compliance
with service level agreements)
timing (by when the work needs to be completed) appropriate
people:
superiors
the person requesting the work
members of the team/department
members from other teams/departments resources:
cost budget
equipment
materials
information
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
A. Compulsory To be competent, the user/individual on the job
must be able to:
PC1. establish and agree on work requirements with appropriate
people
PC2. keep immediate work area clean and tidy PC3. manage time,
materials and cost effectively PC4. use resources in a responsible
manner PC5. treat confidential information as per the organisations
guidelines PC6. work in line with organisations policies and
procedures PC7. work within the limits of job role PC8. obtain
guidance from appropriate people, where necessary PC9. ensure work
meets the agreed requirements
B. Optional N.A.
Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational Context The user/individual on the job needs
to know and understand:
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ASC/ N 0001: Plan and organise work to meet expected
outcomes
13 | P a g e
(Knowledge of the Company/Organisation and its processes)
KA1. the organisations policies, procedures and priorities for
area of
work, role and responsibilities in carrying out that work KA2.
the limits of responsibilities and when to involve others KA3.
specific work requirements and who these must be agreed with KA4.
the importance of having a tidy work area and how to do this KA5.
how to prioritize workload according to urgency and importance
and the benefits of this KA6. the organisations policies and
procedures for dealing with
confidential information and the importance of complying with
these
KA7. the purpose of keeping others updated with the progress of
work KA8. who to obtain guidance from and the typical circumstances
when
this may be required KA9. the purpose and value of being
flexible and adapting work plans
to reflect change
B. Technical Knowledge The user/individual on the job needs to
know and understand: KB1. how to complete tasks accurately by
following standard
procedures KB2. technical resources needed for work and how to
obtain and use
these
Skills (S) w.r.t. the scope
Element Skills
A. Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how
to: SA1. write in at least one language
Reading Skills
The user/individual on the job needs to know and understand how
to: SA2. read instructions, guidelines/procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how
to: SA3. ask for clarification and advice from appropriate persons
SA4. communicate orally with colleagues
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how
to: SB1. make a decision on a suitable course of action appropriate
for
accurately completing the task within resources
Plan and Organise
The user/individual on the job needs to know and understand how
to: SB2. agree objectives and work requirements
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ASC/ N 0001: Plan and organise work to meet expected
outcomes
14 | P a g e
SB3. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how
to: SB4. deliver consistent and reliable service to customers SB5.
check own work and ensure it meets customer requirements
Problem Solving
The user/individual on the job needs to know and understand how
to: SB6. refer anomalies to the concerned persons
Analytical Thinking
The user/individual on the job needs to know and understand how
to: SB7. analyse problems and identify work-around taking help
from
concerned persons where required
Critical Thinking
The user/individual on the job needs to know and understand how
to: SB8. apply own judgement to identify solutions in different
situations
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ASC/ N 0001: Plan and organise work to meet expected
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NOS Version Control
NOS Code ASC/ N 0001
Credits(NVEQF/NVQF/NSQF) TBD Version number 1
Industry Automotive Drafted on 10/06/13
Industry Sub-sector NA Last reviewed on 10/06/13
Next review date 10/06/15
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ASC/ N 0002: Work effectively in a team
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Overview
This unit is about working effectively with colleagues, either
in own work group or in other work groups within organisation.
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ASC/ N 0002: Work effectively in a team
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Unit Code ASC/ N 0002
Unit Title (Task)
Work effectively in a team
Description This NOS unit is about working effectively within a
team, either in individuals own work group or in other work groups
outside the organisation.
Scope This unit/task covers the following: Colleagues:
superiors
members of own work group
people in other work groups within or outside the organisation
communicate:
face-to-face
by telephone
in writing
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
A. Compulsory To be competent, the user/individual on the job
must be able to:
PC1. maintain clear communication with colleagues PC2. work with
colleagues PC3. pass on information to colleagues in line with
organisational
requirements PC4. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues PC6. let colleagues
know in good time if cannot carry out commitments,
explaining the reasons PC7. identify problems in working with
colleagues and take the initiative
to solve these problems PC8. follow the organisations policies
and procedures for working with
colleagues PC9. ability to share resources with other members as
per priority of
tasks
B. Optional N.A.
Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational Context (Knowledge of the Company/Organisation
and its processes)
The user/individual on the job needs to know and understand:
KA1. the organisations policies and procedures for working with
colleagues, role and responsibilities in relation to this
KA2. the importance of effective communication and establishing
good working relationships with colleagues
KA3. different methods of communication and the circumstances
in
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ASC/ N 0002: Work effectively in a team
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which it is appropriate to use these KA4. the importance of
creating an environment of trust and mutual
respect KA5. the implications of own work on the work and
schedule of others
B. Technical Knowledge The user/individual on the job needs to
know and understand:
KB1. different types of information that colleagues might need
and the importance of providing this information when it is
required
KB2. the importance of helping colleagues with problems, in
order to meet quality and time standards as a team
Skills (S) w.r.t. the scope
Element Skills
A. Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how
to:
SA1. complete written work with attention to detail
Reading Skills
The user/individual on the job needs to know and understand how
to:
SA2. read instructions, guidelines/procedures
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how
to:
SA3. listen effectively and orally communicate information SA4.
ask for clarification and advice from the concerned person
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how
to:
SB1. make decisions on a suitable course of action or response
keeping in view resource utilization while meeting commitments
Plan and Organise
The user/individual on the job needs to know and understand how
to:
SB2. plan and organise work to achieve targets and deadlines
Customer Centricity
The user/individual on the job needs to know and understand how
to:
SB3. check that the work meets customer requirements SB4.
deliver consistent and reliable service to customers
Problem Solving
The user/individual on the job needs to know and understand how
to:
SB5. apply problem solving approaches in different
situations
Critical Thinking
The user/individual on the job needs to know and understand how
to:
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ASC/ N 0002: Work effectively in a team
19 | P a g e
SB6. apply balanced judgements to different situations
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NOS Version Control
NOS Code ASC/ N 0002
Credits(NVEQF/NVQF/NSQF) NA Version number 1
Industry Automotive Drafted on 10/06/13
Industry Sub-sector NA Last reviewed on 10/06/13
Next review date 10/06/15
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ASC/ N 0003 Maintain a healthy, safe and secure working
environment
21 | P a g e
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Overview
This unit is about monitoring work place practices and making
sure they meet requirements for health, safety, security and
environmental concerns.
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ASC/ N 0003 Maintain a healthy, safe and secure working
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Unit Code ASC/ N 0003
Unit Title (Task)
Maintain a healthy, safe and secure working environment
Description This NOS unit is about monitoring the working
environment and making sure it meets requirements for health,
safety and security.
Scope This unit/task covers the following: Emergency procedures
in situations of:
illness
accidents
fires
other hazardous situations
breaches of security resources(needed to achieve the unit
objectives):
information on appropriate procedures to adopt in each
emergency
government agencies in the areas of safety, health and security
and their norms and services
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
A. Compulsory To be competent, the user/individual on the job
must be able to: PC1. comply with organisations current health,
safety, security and
environmental policies and procedures PC2. report any identified
breaches in health, safety, and security and
environmental policies and procedures to the designated person
PC3. identify and correct any hazards that can be dealt with
safely,
competently and within the limits of individuals authority PC4.
report any hazards that cannot be dealt with to the relevant
person in accordance with organisational procedures and warn
other people who may be affected
PC5. follow organisations emergency procedures PC6. identify and
recommend opportunities for improving health,
safety, and security to the designated person PC7. complete all
the health and safety records required by company
and regulatory standards and procedures
B. Optional N.A.
Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational Context (Knowledge of the Company/Organisation
and its processes)
The user/individual on the job needs to know and understand:
KA1. legislative requirements and organisations procedures for
health, safety and security and individuals role and
responsibilities in relation to this
KA2. what is meant by a hazard, including the different types
of
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health and safety hazards that can be found in the workplace
KA3. how and when to report hazards KA4. the limits of
responsibility for dealing with hazards KA5. the organisations
emergency procedures for different
emergency situations and the importance of following these KA6.
the importance of maintaining high standards of health, safety
and security KA7. implications that any non-compliance with
health, safety and
security may have on individuals and the organisation
B. Technical Knowledge The user/individual on the job needs to
know and understand: KB1. different types of breaches in health,
safety and security and how
and when to report these KB2. evacuation procedures for workers
and visitors KB3. how to summon medical assistance and the
emergency KB4. services, where necessary KB5. how to use the
health, safety and accident reporting KB6. procedures and the
importance of these
Skills (S) w.r.t. the scope
Element Skills
A. Core Skills/ Generic Skills
Writing Skills
The user/individual on the job needs to know and understand how
to:
SA1. complete accurate, well written work with attention to
detail
Reading Skills
The user/individual on the job needs to know and understand how
to:
SA2. read instructions, guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how
to:
SA3. listen to and orally communicate information with all
concerned
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how
to: SB1. make decisions on a suitable course of action or
response
Plan and Organise
The user/individual on the job needs to know and understand how
to: SB2. plan and organise work to achieve targets and
deadlines
Customer Centricity
The user/individual on the job needs to know and understand how
to:
SB3.build and maintain positive and effective relationships with
SB4. colleagues and customers
Problem Solving
The user/individual on the job needs to know and understand how
to:
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ASC/ N 0003 Maintain a healthy, safe and secure working
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SB5. apply problem solving approaches in different
situations
Analytical Thinking
The user/individual on the job needs to know and understand how
to: SB6. analyse data and activities
Critical Thinking
The user/individual on the job needs to know and understand how
to: SB7. apply balanced judgements to different situations
-
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NOS Version Control
NOS Code ASC/ N 0003
Credits(NVEQF/NVQF/NSQF) TBD Version number 1
Industry Automotive Drafted on 10/06/13
Industry Sub-sector NA Last reviewed on 10/06/13
Next review date 10/06/15