Automated System California Child Support 1 California Child Support Automated System Conceptual Business Process And Information Architecture

2/13/2001 1

California Child Support Automated System

ConceptualBusiness ProcessAnd Information

Architecture

2/13/2001 2

Collection

OtherJurisdictions

Payments

Court Info

Statewide Case Management


History

CCSAS High Level Process and Information Overview

Statewide CaseManagement

Intake

Request for Services

Payment Distribution &Disbursement

Statewide Child SupportAccounting

Locate

Cashiering/Receipting

Locate

CP NCP

Courts & SocialServicesAgencies

History

Audit Trail

Case

Members

Disbursements

DisbursementHistory

Identify Payment to anObligor/NCP

Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment

Enforcement(Obligation

Management)

Intercepts

CP or otherBeneficiary

Payments

IDPaymentsReceived

Distribution

DisbursementTable

DisbursementRequests

Employers

Obligation Orders


Reports

ExternalInterfaces

CCSAS InformationServices

Locate

CommonInformation

Services

Case ManagementBusiness Rules

Payments

History ofAllocation and

Distribution

Obligation PayInstructions

Enforcement Actions

UnreimbursedAssistance Pool

Interstate

2/13/2001 3

This High Level Architecture Overview of CCSAS:• Is a discovery and discussion tool• Is not a system solution design • Is based on business goals http://www.ftb.ca.gov/other/ccsas/CCSAS.PDF• Communicates high level and essential business processes • Communicates some high level design goals• Communicates the logical functional basis for the SCP boundaries

C o l l e c t i o n

O t h e rJ u r i s d i c t i o n s

P a y m e n t s

C o u r t I n f o

S t a t e w i d e C a s e M a n a g e m e n t


H i s t o r y

C C S A S H i g h L e v e l P r o c e s s a n d I n f o r m a t i o n O v e r v i e w

S t a t e w i d e C a s eM a n a g e m e n t

I n t a k e

R e q u e s t f o r S e r v i c e s

P a y m e n t D i s t r i b u t i o n &D i s b u r s e m e n t

S t a t e w i d e C h i l d S u p p o r tA c c o u n t i n g

L o c a t e

C a s h i e r i n g /R e c e i p t i n g

L o c a t e

C P N C P

C o u r t s & S o c i a lS e r v i c e sA g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s

D i s b u r s e m e n t s

D i s b u r s e m e n tH i s t o r y

I d e n t i f y P a y m e n t t o a nO b l i g o r / N C P

A u d i t T r a i l

P a y m e n t s

N C P C P D P

N C P A s s e t s o r P a y

B u i l d / U p d a t e

S D U

H i s t o r y A u d i t T r a i l

I n t e r S t a t eR e f e r r a l s

R e f e r r a l

E n f o r c e m e n t A c t i o n s

P a y m e n t sP a y m e n t s

E s t a b l i s h m e n t

E n f o r c e m e n t( O b l i g a t i o n

M a n a g e m e n t )

I n t e r c e p t s

C P o r o t h e rB e n e f i c i a r y

P a y m e n t s

I DP a y m e n t sR e c e i v e d

D i s t r i b u t i o n

D i s b u r s e m e n tT a b l e

D i s b u r s e m e n tR e q u e s t s

E m p l o y e r s

O b l i g a t i o n O r d e r s


R e p o r t s

E x t e r n a lI n t e r f a c e s

C C S A S I n f o r m a t i o nS e r v i c e s

L o c a t e

C o m m o nI n f o r m a t i o n

S e r v i c e s

C a s e M a n a g e m e n tB u s i n e s s R u l e s

P a y m e n t s

H i s t o r y o fA l l o c a t i o n a n d


O b l i g a t i o n P a yI n s t r u c t i o n s


U n r e i m b u r s e dA s s i s t a n c e P o o l

I n t e r s t a t e

2/13/2001 4

The essential business processes of CCSAS:• Initiate and Establish a Case• Manage and Enforce an Obligation• Collect Support Obligations• Identify and Distribute Payments • Disburse Child Support

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S H i g h L e v e l P r o c e s s a n d I n f o r m a t i o n O v e r v i e w


I n t a k e




L o c a t e


L o c a t e

C P N C P

C o u r t s & S o c i a lS e r v i c e s

A g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U



R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 5

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS Intiating and Establishing a Case


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments


Distribution


Enforcement Actions


Interstate

2/13/2001 6

This process begins with a request for services and ends with a support obligation of legal standing. • Requests for services are analyzed• Individuals are identified and located• Paternity is established• Income and assets are located• Court Orders are obtained

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S I n t i a t i n g a n d E s t a b l i s h i n g a C a s e


I n t a k e




L o c a t e


L o c a t e

C P N C P


A g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U



R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 7

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS Manage and Enforce Support Obligations


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments


Distribution


Enforcement Actions


Interstate

2/13/2001 8

This process begins with a new support obligation of legal standing and ends with case closure. • Employer wage withholding is established and monitored • Additional income and assets may be located• Escalated Enforcement actions may be required • Correct current and arrears balances are accessed• Fair payment arrangements and promoting compliance are key

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S M a n a g e a n d E n f o r c e S u p p o r t O b l i g a t i o n s


I n t a k e




L o c a t e


L o c a t e

C P N C P


A g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U

H i s t o r y A u d i t T r a i lI n t e r S t a t eR e f e r r a l s

R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 9

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS Collect Support Obligations


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments


Distribution


Enforcement Actions


Interstate

2/13/2001 10

This process begins with withheld wages, member payment, or other asset payment and ends with a posted, unidentified payment credit. • There is a central strategy for receipt of payment • This is part of the SDU concept and function• Efficient electronic commerce is encouraged and strategic• Good employer customer service is key

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S C o l l e c t S u p p o r t O b l i g a t i o n s


I n t a k e




L o c a t e


L o c a t e

C P N C P


A g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U



R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 11

A California State Disbursement Unit suggests a central strategy for collection and disbursement of child support payments.

Statewide Business-Government Commerce Infrastructure


SupportPaymentsProcess

SDUEmployers

Employers

Clearing House Deposits

Employer Bank

EFT ACH CrRequest

Ca State Bank

Financial EDI

EFT ACH Cr

EFT ACH DbRequest

EFT ACH Db

Deposits

EFT Infrastructure

NewPaymentsfrom SDU

EDI

PaymentsPaper Remit

CCSAS StandardRemittance Format

Payment InformationPayment Information

Payment Instructions

DisbursementsIntercepts/Offsets

Offsets

Other States

Collections Employers

2/13/2001 12

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS Identify and Distribute Payments


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments


Distribution


Enforcement Actions


Interstate

2/13/2001 13

This process begins with a posted payment which has not been identified and disbursed and ends with a processed payment with instructions for disbursement. • Member payments are identified using CCSAS data and rules. • Payments are allocated and distributed using CCSAS data and rules• CCSAS provides disbursement instructions • Member Accounting is performed by CCSAS in this process

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S I d e n t i f y a n d D i s t r i b u t e P a y m e n t s


I n t a k e




L o c a t e


L o c a t e

C P N C P


A g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U



R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 14

Payment Identification, allocation, distribution, and disbursement instructions are fully supported by the data and rules of the CCSAS and support the SDU thru well defined process and data boundaries.

C C SA S A lloca tion , D istribu tionand D isbursem ent Instructions

3 .

C ase

A ll O blig atio n In stru ction s for an N C PU pd ate

2 . Funds identified

to an N C P

S u pp lem en ta l O blig atio n in form atio n

M em b ers

U A P for an y C P fo r a n y C a se for th isN C P

M em b er In fo rm a tion

P aym ents In struction s to SD U

A m ou ntP ayee/F u n d

P ayee/F u n d

P ayee/F u n d

A m ou nt

A m ou nt

1 . SD UR eceip ting , P aym ent

P rocessing

6 .SD U

B eneficiaryPaym ent

P rocessingA rray for A llocation , D istrib ution

an d D isb ursem ent

4 .D istribution R ules

and A ccounting

5 .D isb u rsem en t R u lesan d In struction s to

S D U

H istory o fA lloca tion and

D istr ibu tion

Post

Statew id e C hild Su p p ortA ccou n tin g

H istory o fIn terest P a id

H istory o fU n p aid Interest

A ccru edU pdate

U pd ate

M em ber/C ase

O bligation P ayInstructions

U n reim b u rsedA ssistan ce P oo l

Id entify P aym ent to anO b ligor/N C P

D isbu rsem en tR equ ests

Iden tify and D istribu te

2/13/2001 15

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS Disburse Payments to Beneficiaries


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments


Distribution


Enforcement Actions


Interstate

2/13/2001 16

This process begins with instructions for disbursement and ends with support disbursed to beneficiary. • This is an SDU function • Evolution to electronic commerce is encouraged • CCSAS provides disbursement instructions

C o l l e c t i o n


P a y m e n t s

C o u r t I n f o



H i s t o r y

C C S A S D i s b u r s e P a y m e n t s t o B e n e f i c i a r i e s


I n t a k e




L o c a t e


L o c a t e

C P N C P

C o u r t s & S o c i a lS e r v i c e sA g e n c i e s

H i s t o r y

A u d i t T r a i l

C a s e

M e m b e r s




A u d i t T r a i l

P a y m e n t s

N C P C P D P



S D U



R e f e r r a l






I n t e r c e p t s


P a y m e n t s





E m p l o y e r s



R e p o r t s



L o c a t e


S e r v i c e s


P a y m e n t s






I n t e r s t a t e

2/13/2001 17

CCSASHigh Level Design Concepts

This document is a high level process and information overview and not a design prescription. However, there are fundamental design concepts that CCSAS believes best position a solution for meeting the child support automation requirements of California.

2/13/2001 18

CCSASHigh Level Design Concepts

• Multi-tiered Services Oriented Architecture• Subject Data based on formal data analysis • Published Interface Specifications • Comprehensive subject data-change history • Subject and change history data-centric reporting• Subject and change history data-centric outputs • Process boundaries supported by data and messages.

2/13/2001 19

Design Concept: Common services in a multi-tiered architecture Example: Varying clients leverage common services procedures and loosely coupled data and support infrastructures.

M e m b e rS e r v ic e s

C lie n tI n te r f a c e s

M e m b e r H is to r y

C C S A S T ie r e d a n d C o m m o n S e r v ic e s (E x a m p le s )

E n fo r c e m e n tA c t io n s H is to r y

D is b u r s e dB e n e f ic ia r y

P a y m e n t H is to r y

C a s eH is to r y

C a lifo r n ia R e g is tr y S e r v ic e sC a s e

O b lig a t io n A r r a y fo r a n N C P

P a y m e n ts R e c e iv e d H is to r y

E n fo r c e m e n t A c tiv ity fo r a n N C P

C lie n t S e r v ic e s

M e m b e r s

C a s e H is to r y

L o c a t io n

N C PC P

C o u r ts & S o c ia lS e r v ic e sA g e n c ie s

C u s to m e rS e r v ic e s

R e q u e s t fo r S e rv ic e s

P a y m e n t A llo c a t io n a n d D is tr ib u t io n H is to r y

F in d a M e m b e r

S e a r c h fo r P u b lic A s s is ta n c e

In fo S e rv ic e s

E m p lo y e r I n fo r m a t io nE m p lo y e r s

In fo S e rv ic e s

In fo S e rv ic e s E m p lo y e rI n fo r m a t io n

L o c a te a n In d iv id u a l

C o u r t

L o c a te a n a s s e t

M e m b e r A d d r e s s C h a n g e

C a s eM a n a g e r s

C AC e n tr a lR e g is tr y

I DP a y m e n tsR e c e iv e d

H is to r y o fA llo c a t io n a n d

D is tr ib u t io n

O b lig a t io n P a yI n s tr u c t io n s

U n r e im b u r s e dA s s is ta n c e P o o l

C r e a te /M o d ify a C a s e

S D UC o m m o n S e r v ic e s

2/13/2001 20

Design Concept: Common services and comprehensive history of changes. Example: Changes to subject information from varying events leveraging common rules and services and recording history of all change activity.

Interface

CCSAS Client Servicesto CaseWorkers

CCSAS

Member Information (Example)

Locate an Individual

CommonServicesInterface

Members (CP,NCP, others

InterstateAgencies

Interface

Member AddressChange

CCSASServices toMembers

CCSASServices to

CaseWorkers

Info Services

Member EmploymentInformation

EmployersInfo Services

Info Services

Online Changes

Members

Member History ofChanges

CCSAS Batchand Interface

Services

FederalProactive

Interface

Member Name Changes

Member Misc Changes

Member/Case Changes

New Member

Access/ Update

Record

Member/Case

Case History ofChangesRecord

Access/ Update

Courts & SocialServices Agencies

SDU Interface

2/13/2001 21

Design Concept: Comprehensive Subject and History Data Centric OutputsComprehensive audit of historical changes to subject information together with current subject data should provide a solid basis for external interface requirements.

CCSAS External Interfaces Orientation (Examples)

Case History

ExternalInterface

Federal CaseRegistry

InterfaceChange

TransactionsMember-CaseCase-Nbr /Member-NbrViolenceCounty

Members

MemberHistory

Select ActivitySince Last

Report

CourtInformation

IV-D

Involves aWelfare

Case

Foster Care isParticipant

Other

Format FCRChanges

Foster CareTransactions

FormatIntersate &

Other Changes

Format IV-AChanges IV-A Agency

Format IV-EChanges

IV-ATransactions

IV-E Agency

OtherAgencies

Other changeTransactions

State CaseRegistryReplies Other States

2/13/2001 22

Design Concept: Comprehensive Subject and History Data Centric Reporting Comprehensive audit of historical changes to subject information together with current subject data and analysis tools should provide a solid basis for Program analysis and reporting requirements.

C C S A S E x a m p le s o f R e p o r tin g O r ie n ta tio n

E n fo r ce m e n tH is to ry

C a se H is to r y

C a se

R e p o r tsA c c o u n ts

R e c e iv a b le

W e lfa reF u n d fo r a

Q u a rte r

F e d e ra lR e p o rts

C a s e A u d it

A d H o c

C o m m o nS e r v ic e s

In te r fa c e

A c c o u n tsR e c e iv a b le fo r

a C o u n ty

C a se H is to r yfo r a Q u a r te r

A ss is ta n c e P o o lR e im b u r se m e n t

H isto r y

C P P a y m e n tH is to r y fo r a

C o u n tyC P P a y m e n ts

fo r C o u n ty fo r aQ u a rte r

D e c is io n S u p p o r t , D isc o v e r ya n d O th e r R e p o r ts

M u lti-D im e n s io nO L A P

F e d e ra l C a se C o n s tru c t R u le s

S ta te w id e C h ild S u p p o r tA c c o u n tin g

H is to r y o fIn te r e s t P a id

ID P a y m e n tsR e c e iv e d

D isb u rs em en tH isto r y

R e p o r ts

2/13/2001 23

California Child Support Automated System

ConceptualBusiness Process

And Information Architecture

Success for the California Child Support Program

Collection

OtherJurisdictions

Payments

Court Info



History

CCSAS High Level Process and Information Overview


Intake




Locate


Locate

CP NCP


History

Audit Trail

Case

Members

Disbursements

DisbursementHistory


Audit Trail

Payments

NCP CP DP

NCP Assets or Pay

Build/Update

SDU

History Audit Trail

InterStateReferrals

Referral

Enforcement Actions

PaymentsPayments

Establishment


Management)

Intercepts


Payments

IDPaymentsReceived

Distribution

DisbursementTable


Employers

Obligation Orders


Reports

ExternalInterfaces


Locate

CommonInformation

Services


Payments

History ofAllocation andDistribution


Enforcement Actions


Interstate

Automated System California Child Support 1 California Child Support Automated System Conceptual Business Process And Information Architecture

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