AuroraAI – towards a human-centric, proactive society Aleksi Kopponen
AuroraAI – towards a human-centric,
proactive societyAleksi Kopponen
VN.FI
Preliminary study on the Aurora national artificial
intelligence programme
#AuroraAI
• 15.9.2018–28.2.2019
• The purpose of the preliminary study was
to:
1. produce the first trial version of
Aurora
2. prepare a development and
implementation plan for the Aurora
national artificial intelligence
programme for 2019–2023
• Coordination by The Ministry of Finance /
Public Sector ICT; budget of €1 million
VN.FI
Eight key actions for taking Finland towards the age of artificial intelligence: Recommendations by the artificial intelligence working group
1. We will enhance the competitiveness of companies through the use of artificial intelligence
2. We will utilize data in all sectors
3. We will speed up and simplify the adoption of artificial intelligence
4. We will ensure top-level expertise and attract top experts
5. We will make bold decisions and investments
6. We will build the world’s best public services
7. We will establish new cooperation models
8. We will make Finland a trendsetter in the age of artificial intelligence
AI Finland Report 12/2017
In English:
https://www.tekoalyaika.fi/en/report
s/finlands-age-of-artificial-
intelligence/
23.2.2018 Suomidigi.fi 5
Human-centric and proactive society
Better opportunities to take care of your well-being as well as the well-being of your loved ones during different life events.
VN.FI
Health
Education
Personal
activities
(incl. work)
Political
voice and
governance
Social
connections
and
relationships
Environment
Security and
insecurity
Material
living
standards
Multi-dimensional (360º) well-being
• Stiglitz et al. 2009: Report by the
Commission on the Measurement of
Economic Performance and Social
Progress
• Executive summary >>link
• Stiglitz Comission definition of multi-
dimensional well-being
• how to a) improve GDP within its
current definition, b) measure quality
of life and c) measure sustainability.
• What we measure affects what we
do; and if our measurements are
flawed, decisions may be distorted.
VN.FI
Well-being is
multi-
dimensional
Your Quality of Life
Your welfare elements
Information About Your Quality of Life
Measured welfare knowledge about you
A Service Provided for You
Well-being information as a part of a service
Service Providers
Welfare information is a prerequisite for quality of service
Welfare Databases
Used by different parties
Health
Education
Personal
activities
including
work
Political
voice and
governance
Social
connections
and
relationships
Environment
A feeling of
security
Material living
standards
Marital
status
Other
information
Health
information
Vehicle
Trade
register
Education
information
Tax
information
Home town
Properties
Mother
tongue
Religion
State
Private
service
provider
Community
Other
Region
Municipality
Organization
Database
Database
Database
Database
Database
Database
Database
Digital
services
Other
services
Manual
services
OmaKanta
Suomi.fi
8
ChildbirthStarting school
Building a family Building a house
Starting daycare
Retiring
Remaining in the labourmarket through life-long
learning
People’s lives are composed of all kinds of life events
VN.FI
Intelligent ja smart Finland serves people in different life events and stages of life
10.4.2019
Changing jobs without an unemployment period
We care!AuroraAI combines the services
An anchor organization of the service ecosystem
Personalizing services with the help of
DigitalMe
VN.FI
Intelligent ja smart Finland serves people in different life events and stages of life
10.4.2019An anchor organization
of the service ecosystem
People-oriented service ecosystems create great potential to tackle complex macroeconomic questions.
We care!AuroraAI combines the services
Personalizing services with the help of
DigitalMe
Changing jobs without an unemployment period
VALTIONEUVOSTO.FI11
#AuroraAI’s core concept:
DigitalMe
10.4.2019
Organizations create interface services (APIs) to be controlled by the person themself using one’s own
DigitalMe.
The interface services together constitute a
platform on which user-controlled applications are run based on person’s own
data control.
More personalized and proactive services
empower people to take care of their own well-being in different life
events.
Interface
services DigitalMe pros
1. Respects
human rights
to control
their own data
2. Enables
vibrant and
fair data
economy for
organizations
of all sizes
3. Increases
human's own
ability to take
care of their
own well-
being in
different life
events
VALTIONEUVOSTO.FI12
Products that transformed into platforms between
1990 – 2004 grew their innovation capabilities
500 %. A notable amount of growth was brought
by third party application providers.
10.4.2019
Boudeau, K. 2010. Open Platform Strategies and
Innovation: Granting Access vs. Devolving Control
VN.FI
Personnel
Time
Number of people retiring between 2020 and 2030:
30 000 people retiring from state administration in the next 10
years
170 000 people retiring from municipal sector in the next 10
years (forecast by Keva)
Chatbots
Machine learning
Virtual reality
Augmented reality
Data analytics
Digitalization of processes
Autonomous decision making
Interaction between smart applications to
benefit people and organizations
(#AuroraAI)
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How artificial intelligence shapes our society
10.4.2019
The ethical basis for intelligent and autonomous applications
Co-management based on data: Workshop series
: ): )
: ): )
: )
Tero Termibotti
Paavo Palvelubotti
Taru Tarvebotti
Timo Tilannebotti
Aila Avustaja
Segmentation of customer information
AuroraAI 1st trial version
Large scale exploitation of AI and
digitalization
Token economy in AuroraAI network
User-centered
identity management
(incl. DigitalMe)
Life events:
Moving away to study
Remaining in the labour market through life-long
learning
Ensuring the wellbeing of children and parents during
and after a divorce
Service chain that creates value for the customer
15
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How organizations change their way of working?
10.4.2019
Future practice: Human-centric and proactive society
1) Shared situational data and understanding of the welfare of people, organization and
society in the chosen life events or business activities
2) Management by information is improved across all organizational levels
3) Actions are developed together as an open ecosystem of actors
Current practice: Efficient administration
1) Power, responsibility and resources are distributed between
different organizations
2) Organizations ensure their own efficiency
3) Customer-orientation is service/organization specific
State agency
Person themself (only the
person knows in which
segment they belong to)
Municipality
3rd sector actor
Ministry
Company
Province
Other actor
State agency
Person themself
Municipality
3rd sector actor
Ministry
Company
Province
Other actor
Segmentation of customer
information
Actions are not based on the
holistic welfare of people,
organizations and society
Common situational data and
understanding are built case-by-
case
Shared understanding is missing
Case: Network of Chatbots for Foreign Start-Up Companies
17
o Co-creation with Finnish
Immigration Services, Tax
Administration and Patent and
Registration Office
o Transforming siloed
administrative services into
human centric services
o Co-created intelligent AI network
to cross siloes
o Fluent human-centered overall
service
AI driven customer service
process will have a huge
impact
VN.FI
Proposal for implementation of AuroraAI
outlines
Establishment of a preparatory working group to plan and commence the implementation of AuroraAI.
Establishing cooperation with citizens and companies to identify key life events and business activities that should be made more efficient and effective.
Launch of the operational change process for selected life events and business activities.
Supporting the implementation by establishing a change support team and a central AuroraAI response centre. Establishment of a support function for the AuroraAI network under the Population Register Centre.
1
2
3
4
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AuroraAI service model
10.4.2019
We care!Changing jobs without
an unemployment
period!
AuroraAI enables the service ecosystem
Proposal for the government programme:
Bringing Finland into the age of artificial
intelligence in a people-oriented, secure and
ethical manner. (proposal: €100 million).
A contract to support the
financial decisions
Anchor organisation
Finnishgovernment 4) Creating situational pictures of people’s
and businesses’ genuine well-being.
Change support team Legislation and data protection Ethical principles Management Strategic situational data Guidelines for the service ecosystem Coaching
Support for the AuroraAI network (PRC) Service architecture Common services Technological support AuroraAI network accession agreements AuroraAI network situational data User support for interoperability
platform
We make it happen!
1) Identifying key life events and business transactions in cooperation with citizens, companies and the 3rd sector.
Funding 10-20
service
ecosystems
Central AuroraAIresponse centre
The next Government of Finland has a
unique opportunity to bring its nation to
the age of artificial intelligence in a
human-centric, secure and ethical
manner.
VN.FI2
1
#AuroraAI is a new operating model for
platform economy
10.4.2019
1We want to build a proactive society
that also seeks and exploits new
opportunities quickly.2
3The role of #AuroraAI is to accelerate the development of
digital ecosystems serving the needs of citizens and
businesses by enabling smart services to co-operate in
a human-centric and ethical manner.
I want to influence
on my living
environment
Better services
just like I need
them!
Discussion
forums
Need-
based
consepts
Experimen-
tation
Workshops
Co-
creation
In a proactive society, services are
organized around people’s life events
and business events, in co-operation
between different sectors, where public
administration is an active player.
#AuroraAI for Europe Initiatives 2019
1) Establishing a common learning model and global
competence network around international co-operation and
learning on building human-centric societies into the age of AI
2) European wide life event pilot such as free movement of
people and workers
• Cross-border life event for EU citizens where the service paths consist of
services from many different providers in a transnational way
Q1 Q2 Q3 Q4
Front-runner member states’ initiative during Finland’s EU
Presidency: #AuroraAI for Europe
#AuroraAI for Europe Tour:
discussions and workshops based on
Finland’s experiences
(max. 4-5 countries)
Concrete initiatives:
1) Establishing a common learning model and global competence
network around international co-operation and learning on building
human-centric societies into the age of AI
2) European wide life event pilot such as free movement of people and
workers
• Cross-border life event for EU citizens where the service
paths consist of services from many different providers in
a transnational way
Preparatory work:
#AuroraAI for Europe
Tour
Timeline 2019: EU Presidency Term Initiatives
28.2. Implementation
plan for the years
2019-2023
TBC TBC
25.-26.11. High Level
Conference on Data
Economy, Helsinki, Finland
22.10. Digital Government
Conference, Helsinki, Finland
Further informationAleksi Kopponen
Special advisor, Public Sector ICT
Ministry of Finance
Tel. +358 50 592 6457
Niko Ruostetsaari
Coordinator, Public Sector ICT
Ministry of Finance
Tel. +358 50 359 4094
https://vm.fi/AuroraAI-en