Phone: (+852) 5647 1416 E-mail: [email protected] Birth date: February 18th, 1988 French nationality, currently in Hong-Kong Miss Aurélie JOUBERT, 海丽 Languages Native: French Fluent: English, Spanish Intermediate: Mandarin Software Excel, Word, Power Point, Access, Sphinx, Photoshop, SAP, DWH, etc KEY PROFESSIONAL EXPERIENCE 2014 - 2015 LVMH, Fendi, Retail Performance Leader Asia - Project Management (1.5 years) Hong-Kong Member of a project development team aiming at improving performance and optimizing processes across departments and regions. Only representative of the team in Asia, led team projects in Asia Pacific, Japan and China with direct report to Asia President: • Successfully rolled out TopStore program of Excellence in 95% of Asian stores (+20% sales in certified stores, + 6 points of client satisfaction, +10% staff retention rate), monitored progress and presented results at retail seminar to Zone Presidents and Department Heads, participated in the 5 days TaskForce meeting in Rome for the elaboration of TopStore Phase 2, presented outcome to world CEO (selection of 25 projects to be implemented over next 2 years along 8 focuses: Store offering, Performance Management, Client Experience, Fur, CRM, Training, Back Office, Roles and Responsibilities) • Participated in the incubation of an integrated worldwide after-sales service: studied current practices and regulations in Asian markets, led negotiations with Zone Presidents and Internal Controllers to reach agreement on a worldwide set of rules, ran pilot in HK, developed action plan to be implemented by logistic and retail departments • Partnered with Asia CFO and HR Director for the planning of a shared service centre for finance, logistic and information functions in HK for South-East Asia, Hong-Kong, Korea and Taiwan aiming at reducing associated costs by 25% while improving efficiency and accuracy • Conducted reporting practices audit in all Korea, HK and Macau stores, developed corrective solutions to reduce administrative workload in store by 40% while ensuring compliance with LVMH internal control standards • Simplified uniforms and packaging supply chains, led cost-cutting initiative at production stage • Designed KPIs and Performance Analysis tools tailored for Asia Pacific markets: Daily Store Dashboard, Monthly Market Dashboard, Monthly Touch Bases… • Security devices, invoices, price tags: set best practices, developed worldwide guidelines, worked hands-on with IT department to create new layouts for all categories in stores and at warehouse • Mystery Shopping: set up second and third waves, coordinated with provider for the development of a digital platform, refined statistical analysis methodology, followed up on action plans implementation in stores and developed adapted training modules 2011 Coca-Cola Enterprise, Business Analyst (6 months) Paris • Consolidated financial results for the European continent (monthly & annual closing), consolidated 1 and 3 years budget plans for European 8 countries, prepared data packages for annual audit • Elaborated a procedure for the integration of Norway and Sweden in the consolidation process • Harmonized business units processes: implemented a pan-European database meeting BU specific needs and corporate reporting standards • Optimized the analysis of results: consolidated business analysis tools, presented these tools to Finance and Business Planning teams in each business unit, automated performance analysis reports on Business Object and SAP OTHER EXPERIENCE 2013 Peking University, Executive Education program Beijing Guanghua consulting assignment (3 months) • Assessed market demand for an Executive Education program taught in English, adjusted the program design to the needs of targeted customers, presented program proposal to Guanghua board members • Developed marketing strategy for program launch, ran pilot sales at 8 multinational companies HQ 2010 The American Chamber of Commerce - Public Relations (4 months) Singapore AmCham: 300 events a year, 5000 members • Organized briefings with government officials, Thanksgiving golf tournament, Charity Gala for Special Olympics, business insights conferences, networking nights at American Embassy, etc. • Ensured P&L of events • Identified speakers from the Pacific region for Global Leader Series