AT&T by the number video h"ps://www.youtube.com/watch?v=WlLCNlNntT4&feature=youtu.be
AT&T by the number video h"ps://www.youtube.com/watch?v=WlLCNlNntT4&feature=youtu.be
SuccessfulBehavioralInterviewWorkshopCathySouthwickVicePresident–AT&T,TechnologyEngineering
August27,2016
Behavioral Interview 101
Self Discovery (Role Play)
What did I learn about myself?
Whatisbehavioralinterview?
• Focusonspecificexamplesofpastbehaviors,skills,knowledgeandexperiences
• QuesFonsareaimedatrevealingjob-relatedskills
• Alsoknownascompetency-basedinterviews
Whyemployersuseit?• Pastbehavioristhebestpredictoroffutureperformance
• UsedasanindicatorofpersonalaNributes&characterisOcs
• Todetermine–experience,behaviorsandpotenOalforsuccess
• Looksatyourthoughtprocess
Howtoprepareforbehavioralinterview?• Reviewyourresumeandthinkthrustoriesyoucouldshare• Trytohavesomewherebetween6to8stories
o HalfthatareposiFveo HalfthatstartedoutnegaFvethenturnedposiFve
• ResearchcompanyandstudyjobposFngtodetermineskills/competenciesneeded.• MatchskillstocurrentabiliFesandexperience• IdenFfyexamplesandnarrateyourresponseintoastory• ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.
• Storiesformthebasisofhowwethink,organize,andrememberinformaOon
• Providespecificyetdiverseexamplesofourskills&competencies
• AgoodstoryleavesalasOngimpression
• Agoodstoryisthebestwaytomarketyourskills&competencies
• QuanOfy-numbersareimpressive
DevelopyourSuccessStory
• AcFviFes• Clubs• Teams• Sports• Awards• Familylife• Hobbies• Volunteering• SchoolProjects
• InternshiporCo-op• Accomplishments• TravelExperience• LeadershipExperience• StudyAboard• TutoringacFviFes• WorkExperience–does
notneedtoberelatedtoyourdegree
Experiencesyoucandrawfrom…
ShooOngfortheSTARListentoquesFoncarefully.WhatskillsisthisquesFonaimingfor?Q:TellmeaboutaFmeyouleadacrewinajointeffortwithanothercrew?LookingforqualiFesofagoodteammember.Leaderorafollower?
Brieflydescribethespecificreal-lifeeventorchallengeyouencountered“LastsummerIfilledinasaCrewChiefatacanalsubstaFon.Wedoregularscheduledmaintenanceoncircuitbreakers”
Describetheproblemandchallenges.Whatneededtobedone&why?“Wediscoveredabadcircuitbreakerthatneedednewparts.Arepairlikethatneedtobecoordinatedwiththeshoptorebuildandreturnforservice”
ExplainwhatyoudidtoresolvethesituaFon.“Tocoordinatethejob,Iwithmachinisttoschedulethework&purchaseequipment.Idocumentedandreportedourprogresssothesuprvknew.”
Statesummaryofbenefits,savings,rewards,accomplishments,etc.QuanFfy.“WecompletedtherepaironFmeandwithinbudget.IalsoreceivedrecogniFonfrommysupervisor”
ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.“Agoodteammembermustdemonstratewillingnesstoassist,workwithotherswithoutfricFon,takealeadershiprole,andcommunicatewithcrew”
S
TA
R
SituaOon
Task
AcOon
Results
Prepare
Connect
• Decisionmaking• Problemsolving• Leadership• Integrity
• CommunicaFon• Interpersonalskills• MoFvaFon• Teamwork
• InnovaFve• Time
Management• Adaptability
Topcorecompetenciesemployersarelookingfor
RolePlaying• Findapartnerandtaketurnroleplaying.
• AnswertheinterviewquesFonthatwasprovided
• CriFqueeachother’sanswero WastheSTARapproachused?o HoweffecFvewasthestorytelling?
o Weretheythorough,confident,andenthusiasFc?Goodeyecontact?
Whatdidyoulearnaboutyourself?
• Whohasapartnerthatdidagreatjob?
• Whatdidyoulearnaboutyourself?
• Whatskills/competenciesdoyouthinkyourquesFonswasgecngat?
• IdenFfy6to8examplesofexperiencethathighlightssomeoftheskillsandcompetenciesinjobsyouareinterestedin• Halfofyourexamplesshouldbe
posiFve–suchasmeeFnggoalsoraccomplishments
• OtherhalfshouldbesituaFonsthatstartednegaFvelybutendedposiFvelyoryoumadethebestoftheoutcome.
• WritethemoutusingtheSTARtechnique
• PracFcethem• Takeitwithyoutotheinterview–itshowtheinterviewerhowwellpreparedyouare!
PreparaOonHomework
STARWorksheetListentoquesFoncarefully.WhatskillsisthisquesFonaimingfor?
Brieflydescribethespecificreal-lifeeventorchallengeyouencountered
Describetheproblemandchallenges.Whatneededtobedone&why?
ExplainwhatyoudidtoresolvethesituaFon.
Statesummaryofbenefits,savings,rewards,accomplishments,etc.QuanFfyifpossible.
ConnecthowthisskillandcompetenciesisofvaluetoyourpotenFalemployer.
S
TA
R
SituaOon
Task
AcOon
Results
Prepare
Connect
BehavioralInterviewQuesFons&Answers101h"p://theinterviewguys.com/behavioral-interview-quesFons-and-answers-101/TheMasterGuidetoBehavioralInterviewQuesFonsh"ps://biginterview.com/blog/behavioral-interview-quesFonsCompleteListofBehavioralInterviewQuesFonh"p://www.hsu.edu/career/completelistohehavioral.pdfBehavioralJobInterviews–The10StepstoSuccessh"p://www.best-job-interview.com/behavioral-job-interviews.htmlCourseralink-AdvancedInterviewingTechniques(BehavioralInterview)h"ps://www.coursera.org/learn/interview-techniques