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• 1. Your Telecommunication Solution Enabling Your Business With The Right Technology Solution

2. A New Breed of Communications Company is Here! Delivering the facts about the most reliable and cost- effective telecommunications and technology products for your business. Improve Your Business Communications Save Money ATSnexgen offers over 30 years experience in telecommunications Authorized reseller for 3CX, LG Ericcson, Polycom, and Grandstream. Preferred DFW provider of Business Telephone Systems, IT Solutions, Data Cabling & Networking, Video Conferencing Solutions and more! 3. 10 Reasons why you should talk to us: We will show you how new technology will help your business. Let us analyze your phone bill and show you how to save money. Increase your employee productivity through our phone solution. Enhance your customer service by our special business applications. Show you how the new mobile application on smart phones, iPads, tablets, will increase employee productivity and improve communication. Help educate you on why your next phone system should be VOIP. If you have branch offices, the savings are tremendous? Keep you informed on the new changes in the telecom industry and how it will impact your business. Let us show you how your computer can become your phone. Let us show you the future of video/ audio conferencing. 4. ATSnexgen looks to lower the customers monthly expenses by: Evaluating their monthly Telecom spend Voice and Internet Use Telecom savings to purchase IP Phone System/s that helps businesses: Run more efficiently because of better communications Improve Employee Productivity Enhance Customer Service The Bottom Line Increased Company Revenues and Profitability What can we do for you? 5. 10 Benefits of having a IP PBX: Benefit #1: Much easier to install & configure than a proprietary phone system: An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as Windows features. Anyone proficient in networking and computers can install and maintain an IP PBX. By contrast a proprietary phone system often requires an installer trained on that particular proprietary system! Benefit #2: Easier to manage because of web/GUI based configuration interface: An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by the phone technicians. Benefit #3: Significant cost savings using VOIP providers: With an IP PBX you can easily use a VOIP service provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls. Benefit #4 Eliminate phone wiring! An IP Telephone system allows you to connect hardware phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly onto the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. Benefit #5: Eliminate vendor lock in! IP PBXs are based on the open SIP standard. You can now mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features. 6. 10 Benefits of having a IP PBX Continued: Benefit #6: Scalable Proprietary systems are easy to outgrow: Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX: a standard computer can easily handle a large number of phone lines and extensions just add more phones to your network to expand! Benefit #7: Better customer service & productivity: With an IP PBX you can deliver better customer service and better productivity: Since the IP telephone system is now computer-based you can integrate phone functions with business applications. For example: Bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting cost by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number. Benefit #8: Twice the phone system features for half the price! Since an IP PABX is software-based, it is easier for developers to add and improve feature sets. Most VOIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, advanced reporting and more. These options are often very expensive in proprietary systems. Benefit #9 Allow hot desking & roaming Hot desking the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk No patching required! Users can roam too if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Benefit #10 Better phone usability: SIP phones are easier to use3 All features are easily performed from a user friendly Windows GUI. In addition, users get a better overview of the status of other extensions and of inbound lines and call queues via the IP PBX Windows client. Proprietary systems often require expensive system phones to get an idea what is going on on your phone system. Even then, status information is cryptic at best. 7. Why Choose Improve customer service through our call center module Improve the voicemail capabilities and storage greatly Provide call reports for management to improve employee productivity Direct Inward Dial (DIDs) To improve inbound call processing Call queues to insure all of your calls are answered and while on hold customers will hear company commercial or custom music on hold Easy Click-To Create and edit unlimited auto attendants Windows based architecture for special customized application designed for your business. Easily setup and deploy remote phones Set up your own personnel conference room with the conference bridge feature Break free with the 3cx Phone System 8. Unified Communications Presence of other extensions Voicemail to email Receive fax via email as PDF Instant Messaging 9. CRM Integration Integrates with Outlook 2003, 2007 & 2010 Click to Dial Call Journaling Call Pop-up 10. Easy Call Control with 3CX MyPhone Desktop Call Control Launch calls in a few mouse clicks One-click call transfer to other extensions or voicemail Monitor lines & queues View all call history Create and manage conference calls Works with standard phones and softphones Configure call forwarding options when away / out of the office Instant Messaging See user status 11. Enterprise Features Enterprise features come as standard Powerful and flexible IVR Call queues Paging and intercom 12. Digital Attendant/s 3CX supports UNLIMITED Dial-by-Name Directory Thank you for calling Press 1 for Sales Press 2 for Support Press 3 for Accounting From here easily route calls to different call centers or groups. No more holding for a different department 13. Example Architecture PSTN London Office Remote Workers Internet Dallas Office 14. 3CX Feature List General Phone System Features Call Logging Call Reporting Blind Call Transfer Attended Call Transfer Call Forward on Busy Call Forward on No Answer Call Routing (DID) Caller ID Conference Calling Auto Attendant / Digital Receptionist Voice Mail Music on Hold Ring Groups Hunt Groups Central Phonebook Call Parking Call Pickup Call Queuing Call Recording Dial by Name MWI - Message Waiting Indicator BLF Status Updates Conference Rooms Intercom Paging Management and Scalability Web-based management console Configuration Wizard Real Time Web-based System Status Integrated Web Server Automated Restore and Backup Firewall Friendly Configuration of External Extensions via Tunnel NAT friendly tunnel feature Remotely manage IP phones Automatic Phone Provisioning Unified Communications & Mobility MyPhone Self-Service User Portal Receive Voice Mail via Email 3CX Tunnel for Easy Remote Connections Advanced Forwarding Rules Based on Caller ID, Time and Type of Call Integrate Branch Offices with 3CX Bridges Standards-based Presence Information Integrated Fax Server Receive Faxes via Email as PDF Codecs (Voice Compression) G711 (a law and u law) GSM Speex IIbc G729 15. Call Center Solution 16. Real Time Queue & Agent Statistics Monitor queue status Review whos calling In Agent status Longest wait time Average wait time 17. Call Back Option Customers can hang up and retain their position Customers are called back when the agent is available Email notification sent to the supervisor 18. Queue Strategies Reduce hold time Never miss a customers call Round Robin Longest Waiting Least Talk Time Fewest Answered Hunt by Threes Prioritized Hunt by Threes - Random 19. Round Robin Queue Strategy Agent 1 Agent 2 Agent 3 Call 1Agent 1 receives the first call Call 2Agent 2 the second call Call 3Agent 3 the third, and so on. 20. Longest Wait Queue Strategy Agent 1 Agent 2 Agent 3 Average Answer Time 3 Seconds 6 Seconds 4 Seconds #3 Call Priority #1 #2 21. Least Talk Time Queue Strategy Agent 1 Agent 2 Agent 3 Talk Time 57 Minutes 53 Minutes 49 Minutes #3 Call Priority #2 #1 22. Fewest Answered Queue Strategy Agent 1 Agent 2 Agent 3 Calls Answered 37 34 36 #3 Call Priority #1 #2 23. Order of Priority Agent 3 3 Agent 4 4 Agent 5 5 Agent 2 2 Agent 1 1 Agent 6 6 Hunt by Threes - Prioritized 24. Hunt by Threes - Random Agent 3 Agent 4 Agent 5 Agent 2 Agent 1 Agent 6 25. Listen in, Listen & Whisper and Barge Listen in Listen in on calls made by agents Listen & Whisper Provide feedback to an agent without the other party knowing about it Barge in Join into an existing call 26. Wrap-up Time Gives an agent time to perform their tasks Configurable 27. Why Choose Customizable Wall Board Queue Call Statistics 3CX Wallboard gets current call states from the 3CX Queue Manager. By default, it is configured to display the following stats: Calls Waiting This shows the number of calls that are waiting to be answered in a particular queue Calls Serviced Now This is the amount of calls that are currently being serviced by agents Average Waiting Time Average Waiting time for all Queue calls Total Calls This is the total number of calls that include Answered, Waiting, Serviced, and Unanswered Answered This is the amount of answered calls Abandoned this is the amount of Abandoned / unanswered calls Total Talking Time Total talking time for all Calls to this Queue. For a full list of options please visit: http://www.3cx.com/blog/wallboard/queue- statistics 28. Why Choose 3CX Recording Manager 3CX Recording Manager makes everything EASY! Easy to find, listen, and manage 3CX Recordings Easy to install/update Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari) Easy access via PC, MAC, or Smart Phone Easy to delete old recordings that take up lots of space on the server Easy to administer using the built-in 3CX login database 3CX does a great job recording calls. With 3CX Recording Manager now its easy to manage these recordings. 29. Why Choose 3CX Voicemail Manager Sometimes it's just easier, or more private to see your voicemails as text. With 3CX Voicemail Manager you can have your voicemails sent to you as email automatically. Using the included web portal you can search the text of voicemails, or filter voicemails using the built-in query manager. In addition, you can archive your transcriptions in a SQL database. You can even setup a retention policy to automatically delete old voicemails. Save voicemail transcriptions in a searchable database Provide easy access to voicemails using a web portal Enable users to search, play, copy, email, and delete voicemails Automatically remove old voicemails Automatically receive voicemail transcriptions (along with the recording) as an email Login to portal using 3CX extension and PIN 30. Why Choose 3CX Exporter 3CX Click To Call 3cx Holiday Importer 3CX Click-to-Call is a web control that you place on your web site. It enables your customers to enter their phone number and immediately receive a phone call from your customer service Department With 3CX Exporter you can automate the export of Call Detail Records from 3CX's internal PostgreSQL database to Microsoft SQL server. This small executable is perfect for running as a Windows scheduled task. You can schedule export of records once a day, or as many times as needed throughout the day. Moving Call Detail Records from 3CX to SQL Server reduces the demands on your 3CX server, and allows you to use the tools you already know to create custom reports. With 3CX Exporter it's easy to archive call records, and it makes it possible to access your reports from anywhere, not just from the 3CX management console. 3CX Holiday Importer simplifies the task of updating the holiday schedule in 3CX. Included are national and religious holiday collections for countries all around the world through the year 2028. 31. Why Choose 3CX Surveyor 3CX Surveyor helps you manage campaigns, assign agents to phone lists within a campaign, read survey scripts and record responses in a database. 3CX Surveyor also tracks agent working times with a built-in time clock. 32. Why Choose Optional Stunning Features 3CX Dialer Dial phone numbers from your database for appointment reminders, scheduled deliveries, or debt collection. Provide custom messages for each call, and route calls to a customer service representative. 33. SLA Alerts Alerts on calls that exceed wait time Notification to Server Event log Ability to configure email alert Allows you to enforce SLA requirements 34. What Users of 3CX Say Configurability of 3CX is outstanding! We can easily make changes to the PBX ourselves, something that was unthinkable on a traditional PBX. Team Lotus Bill Peters, Head of IT 3CX was remarkably flexible and easy to install. It was also extremely simple to manage and being able to run 3CX on Windows Server offers great peace of mind. RE/MAX Dustin Adam, Director of IT 3CX scales well and is definitely much cheaper to scale up than a comparable hardware PBX. ZYTO Corp Ryan Crompton, Systems Administrator 35. 3CX on a Cell Phone: Access Company Directory Make calls thru the company phone system from your cell phone to disguise cell phone Caller ID Change Presence Review Call Logs 36. IP Phones Supported Manufacturers include: Grandstream Aastra Cisco Linksys Polycom Snom Any Many More 37. How does 3CX Compare to Cisco, Avaya, Mitel and Shoretel? Single Server Solution versus Multi-Server Cost of Ownership is lower Price per seat/phone is lower Feature/Function is higher Easier to Self Manage 38. Summary Customers will see a significant Return on Investment by reworking existing Telecom and Energy contracts and installing a next generation Phone System technology from 3CX Advance feature/function will improve Employee Productivity allowing employers to get more out of their existing employees Customer Service improves by getting the right calls to the right people at the right time Employee Productivity gains and improved Customer Service translates into MORE REVENUE and MORE PROFITS