ATD Puget Sound Workplace Learning Conference presentation on Blended Learning

BRUCE CRONQUIST AND DAN SWEETWOOD

Blender Your LearningA Case Study and Application of Blended Learning (and a few other learning methodologies)

© Copyright 2016 Dell Technologies. All rights reserved.

WHO WE ARE

Bruce CronquistManager of Engineering TrainingDell EMC

Dan SweetwoodTechnical Education ConsultantDell EMC


WHAT IS BLENDED LEARNING?

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“Blended learning refers to any time a student learns, at least in part, at a brick-and-mortar facility and through online delivery with student control over time, place, path, or pace.”



WHAT IS BLENDED LEARNING TODAY?Blended learning creates the best

solution for each type of training, and doesn’t use a one-size-fits-all approach.


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WHAT BLENDED LEARNING CAN BE

Instructor Led ClassroomVirtual ClassroomWorkshops/LabsOn the job trainingMentoring/CoachingRole Playing Panel Discussions

eLearningVirtual LabsSimulationsOnline VideosWebinarsWiki articles

BlogsOnline CommunitiesDiscussion groups/forumsWhite papersJob AidsPodcasts










WHY BLENDED LEARNING?


Individualized

70 20

10

ExperientialRelationships

Training

Memory Retention


EXAMPLES OF BLENDED LEARNING

Objective: Company mandatory ethics trainingTraditional Approach: Online e-learning course with assessmentBlended Learning Approach:

Online e-learning course with assessment+

Scenario Based Role Playing (Team managers facilitate)

Results: Improved retention, relevance to learner context


EXAMPLES OF BLENDED LEARNINGObjective: Adobe Premier Pro Training- Green Screen FeatureTraditional Approach: 4 Hour WorkshopBlended Learning Approach:

Online Adobe Premier Basics Tutorials+

Green Screen Project Based Workshop

Results: Level setting of entry skills, more effective workshop


Onboarding of new hire Software Development Engineers in Test (SDETs)

CASE STUDY (QUICK)


Onboarding of new hire Software Development Engineers in Test (SDETs)

CASE STUDY (QUICK)


CASE STUDY (QUICK)Learning Path


CASE STUDY (QUICK)Learning Path


CASE STUDY (QUICK)Office Mix and knowledge check results


CASE STUDY (QUICK)In-person class


CASE STUDY (QUICK)MEASURABLE RESULTS:• Easier to deliver• New hire testers were productive sooner• NSAT rose from 3.7 to 4.5• Decreased time to first promotion by 9%• Decreased attrition by 5%

NUMBERS BEHIND BLENDED LEARNING2/3 of school districts now offer some form of blended learning.



NUMBERS BEHIND BLENDED LEARNING• 2/3 of school districts now offer some form of blended learning

• Lower English and Math and failure rates for freshman


NUMBERS BEHIND BLENDED LEARNING• 2/3 of school districts now offer some form of blended learning• Lower English and Math and failure rates for freshman

• Quest Diagnostics - Lean Six Sigma Training– 50% reduction in travel expenses– 22% increase in retention


NUMBERS BEHIND BLENDED LEARNING• 2/3 of school districts now offer some form of blended learning• Lower English and Math and failure rates for freshman• Quest Diagnostics - Lean Six Sigma Training

• Hertz– Reduced cost of learning– Added benefit of common language throughout

their business


STEPS TO DEVELOP BLENDED LEARNINGPerformance Goal

Analysis of Learner & Context

Resources

Best Activities

Learner Feedback

Follow-up Activities


YOUR TURN…


THE

SHARE YOUR EXPERIENCE


PRIZES!


DEBRIEF


Q&A


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