At a Human Services Tipping Point: How Leaders Move from Ideas to Outcomes

At a Human Services Tipping Point: How Leaders Move from Ideas to Outcomes

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What does it take to turn

GOOD IDEASinto better outcomes?



Increasingly, organizations are asking not only what to do, but how to do it.

Along the way, human services agencies find themselves challenging structure, culture, processes, policy, and

even executive sponsorship.


To make progress — while also managing risk — a new, adaptive era of leadership is starting to take shape.

Five fundamentals are helping define adaptive leadership in action.


FIVE FUNDAMENTALS HELPING TO DEFINE ADAPTIVE LEADERSHIP

Honor the positive and build from strength. You don’t always need a clean slate. Acknowledge what works and move forward from there.

1



Harness staff power for leadership from within. Bring people with different skills together and identify and empower leaders with new perspectives.

2



See the silver lining in unexpected places. Optimism and action are key to countering daunting, high-emotion problems and breaking through barriers.

3



Strengthen partnerships with data. Now, data can help human services providers meet the needs of the whole person —but new partnerships and collaboration between agencies, vendors, legislators and the private sector is key.

4



Experiment, experiment, experiment. When there are no proven solutions, be bold. Trying innovative approaches means it must be safe to fail.

5


LEARN MOREabout how adaptive leadership is driving innovation

in human services by reading this executive summaryfrom the 2015 Human Services Summit

at Harvard University:

At a Human Services Tipping Point:How Leaders Move from Ideas to Outcomes

https://www.accenture.com/us-en/insight-human-services-tipping-point.aspx?c=psv_athustpes_10000003&n=smc_0216

At a Human Services Tipping Point: How Leaders Move from Ideas to Outcomes

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